In a bid to ensure that all subscribers are satisfied with its products and services, MultiChoice Nigeria recently held its Customer Forum for its DStv subscribers in the Agege/Ogba area of Lagos.
Present at the forum were DStv subscribers, DStv dealers, sales agents and representatives of MultiChoice, the subscriber management company of DStv.
The subscribers were given the opportunity to share the challenges they encounter on the DStv platform, as well as give feedback on what they want to see more of.
While addressing the issues raised during the forum, Caroline Oghuma, public relations manager of DStv, said the company is aware of some of these issues and is actively working to ensure that subscribers get improved experience with the brand.
“We listen to our customers to understand their changing lives, the pressures they face and what matters most to them. We are committed to using these insights to provide better quality of service”, she said.
Oghuma also highlighted the recent initiatives the company had put in place in response to subscribers’ previous complaints.
“Last year we introduced the option of account suspension. Now it’s possible for you to put on hold your DStv subscription from seven to fourteen days twice yearly. We also extended our call centre hours to accommodate more queries. In addition, we standardized installation fees and introduced a six-month warranty on installations done by our accredited technicians”, she said.
Subscribers also had some positive feedback to give the members of the pay TV Company represented.
They commended DStv for investing positively into the lives of Nigerians through its various content. They also acknowledged the company’s resolve not to increase subscription prices last year amidst the ailing economy.
The DStv Customer Forum is a regular interactive session by MultiChoice Nigeria that provides the opportunity for subscribersand representatives of the organisation to have face-to-face dialogues to gain better understanding of customer issues and provide solutions to them.