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Capacity Building in Courier Service
In courier business just as in other spheres of human existence, increasing capacity is one of the necessary ingredients. No company would want to remain the same way it was established without any sign of growth.
In the 21st century dynamics where economies are graded as haves and have nots, businesses are also polarized along the same line as small scale, medium and large scale enterprises, the same way courier companies are ranked in terms of each courier company’s capacity and capability in the industry .
Capacity building has to do with repositioning a courier company to be able to play active role in its line of business. As the Nigerian economy is expanding with more foreign direct investment flowing into the country, every sector of the economy that plays complementary role especially those that are service driven like the courier companies have also to shape up. Many of the courier companies ordinarily would want to expand and become some of the dominant players in the industry but they are limited by some factors which they don’t have control over. One is that the Nigerian environment is harsh for industries to thrive. The infrastructures that are needed to serve as a spring board for small and medium scale businesses to thrive are not there. One opening a business concern has first of all to make provision for a stand- by generator which most of the times ends up serving as the main source of power generation for the business. This increases cost f operations and cuts down the profit margin of businesses. States and local governments also impose arbitrary taxes on some of these companies that struggle to see the light of the day. Deplorable condition of the roads across the country is another area of challenge. This has direct impact on vehicles leading to increase in maintenance costs, reduction in life span of vehicles and waste of time and manpower as several hours that would have been used for production are spent in the traffic.
Never the less, in the area where courier companies specifically can improve capacity are in human capital development. Human development is an important aspect in the courier service. It has to do with improving the quality of staff that work in the organization. The workers have direct contact with the customers and they therefore serve as the prism through which other organizations look at a particular company. There is need for constant training and seminars for the staff of an organization to increase corporate performance, specialization and job satisfaction.
There are new developments which can be shared and keep workers of a courier company abreast of information and new trends in the industry which will improve the quality of the staff and invariably translate to more productivity for the company.
There is also the need for infrastructural development by courier companies to be able to play big in the courier business. Information and Communications Technology has expanded the scope of the business and it becomes imperative to use these ICT tools to deliver service. Courier companies that are thinking capacity expansion or building must tap into this. The company also has the need to have functional vehicles that are ready to deliver service any time. Since electricity is a major challenge in the country, solid plans must be made to have a standard power generating set that will supply energy to the company.
Courier companies must also think of expanding their networks. The Courier Regulatory Department requirement is that every courier company must have at least five branch offices for a start. There is need that as courier companies are growing that more offices are established to make sure that their services get to every where. Courier companies should also explore faster means of servicing their clients other than the road transport system that is riddled with hiccups.
To be able to build capacity, more capital is required to be injected into the company but courier operators interviewed said that getting a loan from the bank is little the proverbial camel passing through the eye of a needle. Banks should encourage small and medium scale industries by giving them credit facilities. Real development of the economy starts from this sector. The sector has been able to employ good number of job seekers that would have been wondering the streets. Banks want quick turn over and can afford to give out loan to businessmen who are ready to import and share some of the proceeds with the manager of the bank where the loan was accessed.

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E-Financial
CBN to Deploy AI in Fight Against Payment Fraud

Central Bank of Nigeria (CBN) has unveiled plans to deploy Artificial Intelligence (AI) to strengthen fraud prevention and enhance the efficiency of the country’s digital payments ecosystem as part of its Nigeria Payments System Vision (PSV) 2028.

Payment fraud is the illegal, unauthorized use or manipulation of payment instruments—like credit cards, wire transfers, or digital wallets—to obtain financial gain.
The initiative, contained in the apex bank’s newly released PSV 2028 document, positions AI as a key technology in Nigeria’s efforts to build a more secure, inclusive and globally competitive payments landscape.
According to the CBN, the adoption of AI forms part of its guiding principle of “Innovation with Purpose,” which seeks to leverage emerging technologies to improve convenience, efficiency and competitiveness across the financial system.
The bank noted that while digital payments have grown significantly in recent years, fraud and cyber threats continue to pose serious challenges to consumer confidence and financial inclusion.
The document highlighted persistent exposure to fraud, cyber-attacks, identity theft, phishing schemes and unauthorised transactions as major risks facing the payments ecosystem. These threats, it said, have undermined trust in digital financial services and constrained efforts to expand access to formal financial systems.
To address these concerns, the CBN said PSV 2028 would place greater emphasis on cybersecurity, fraud management, and the deployment of advanced technologies to detect and prevent financial crimes.
Under the vision’s innovation and emerging technologies pillar, the apex bank disclosed plans to explore AI, blockchain and programmable payment solutions as part of broader efforts to modernise Nigeria’s payments infrastructure.
The CBN also revealed plans to establish stronger fraud monitoring mechanisms, including an industry-wide Security Operations Centre and a national fraud intelligence-sharing platform designed to improve threat detection and response across the financial sector.
According to the document, authorities will facilitate the development of shared infrastructure for fraud detection, risk intelligence and regulatory compliance while introducing industry-wide cyber performance monitoring frameworks.
The bank noted that AI is already transforming payment systems globally and is increasingly being deployed through chatbots, self-service platforms, robotic process automation and other digital tools that enhance customer experience and operational efficiency.
Beyond fraud prevention, the CBN said AI-driven technologies are expected to improve transaction monitoring, strengthen compliance processes and support more efficient service delivery across payment platforms.
The apex bank further stated that Nigeria aims to become a leader in technology-driven regulation by 2028, with ambitions to advance RegTech, SupTech and AI-powered compliance systems while exporting locally developed digital payment frameworks and solutions to international markets.
The broader objective of PSV 2028, according to the CBN, is to build a secure, innovative and resilient payments ecosystem that supports economic growth, deepens financial inclusion, strengthens consumer protection and improves cross-border payment capabilities.
With electronic payment transactions already surpassing N1.2 quadrillion in 2025, the CBN’s decision to integrate AI into its payments strategy underscores a growing commitment to technology-driven fraud management and the long-term development of Nigeria’s digital economy.
E-Business
NDPC, Meta Launch 2-Year M-SIDP after Regulatory Settlement

Nigeria Data Protection Commission (NDPC) has launched the Meta-Supported Initiatives for Data Protection (M-SIDP), a strategic programme aimed at strengthening data privacy awareness, regulatory compliance and institutional capacity across Nigeria’s digital ecosystem.

The initiative follows the conclusion of regulatory proceedings involving Meta Platforms Inc., the parent company of Facebook, Instagram and WhatsApp, over concerns relating to the processing of personal data belonging to Nigerian users. The matter was resolved in 2025 through a court-approved settlement.
Under the agreement, Meta committed to supporting a two-year programme of public-facing data protection measures designed to advance the objectives of the Nigeria Data Protection Act (NDP Act) 2023, the General Application and Implementation Directive (GAID), and the NDPC Strategic Roadmap and Action Plan (SRAP) 2023–2027.
Announcing the initiative, the Commission said the programme would strengthen safeguards for data subjects while promoting responsible data processing practices among organisations operating in Nigeria.
According to a statement signed by Itunu Dosekun, head of the NDPC Media Unit, the programme will focus on governance, research and development, safety and sustainability mechanisms for technology ecosystems, capacity building for Data Protection Officers (DPOs) and Data Protection Compliance Organisations (DPCOs), as well as public awareness campaigns targeted at vulnerable groups.
The Commission stated, “As part of the settlement, Meta committed to supporting a two-year programme of public-facing data protection measures that aligns with the objectives of the Nigeria Data Protection Act, 2023 (NDP Act), the NDP Act General Application and Implementation Directive (GAID) and the NDPC Strategic Roadmap and Action Plan (SRAP) 2023–2027.”
The NDPC stressed that the settlement does not limit its regulatory authority.
“Nothing in this settlement limits the Commission’s independent statutory powers as we continue to exercise our regulatory mandate in relation to data processing activities in Nigeria, in accordance with the NDP Act and other applicable laws,” it stated.
The development comes amid rising global scrutiny of technology companies over data privacy practices, with regulators in regions including the European Union and the United States tightening enforcement against breaches and non-compliance.
Nigeria has also intensified efforts to strengthen its privacy framework following the enactment of the Nigeria Data Protection Act in 2023, which established the NDPC as an independent regulator empowered to monitor compliance, investigate violations and impose sanctions.
Industry experts warn that increasing digital adoption across banking, telecommunications, e-commerce, healthcare and public services has heightened risks of identity theft, cybercrime and unauthorised data sharing.
The NDPC has in recent years stepped up enforcement actions against organisations that violate data protection rules, while also expanding accreditation for Data Protection Compliance Organisations and training for privacy professionals.
The Meta-supported initiative is expected to address gaps in public awareness and technical capacity, while also supporting research and policy development on emerging issues such as artificial intelligence, cross-border data transfers and platform governance.
The Commission said it would provide periodic updates on the implementation of the programme and called on stakeholders to support efforts to build a secure, transparent and accountable privacy ecosystem in Nigeria.
E-Financial
Report Faults Banks over N91.1 Trillion Sterilised at CBN

A report by the Alliance for Economic Research and Ethics (AERE), has criticised commercial banks for abandoning their core intermediation role to support economic growth as N91.1 trillion remained sterilised at the Central Bank of Nigeria’s (CBN) standing deposit window.

The report lamented the scale of idle liquidity parked at the CBN, noting that this represented not financial strength, but a structural failure of credit allocation, adding that the country’s real sector was being systematically starved of capital.
Separately, Alliance also raised concerns over the sustainability of the country’s fiscal position, warning that despite improvements in government revenue, persistent leakages, rising debt obligations and weak capital spending continued to undermine budgetary effectiveness.
The policy advocacy group said recent fiscal indicators suggested that government revenues are improving and budget deficits are narrowing, but stressed that the gains remained insufficient to offset mounting spending pressures and the growing burden of debt servicing.
Nonethless, it said, “The N91.1 trillion is not a sign of banking strength. It is a symptom of banking failure — a failure of intermediation, a failure of purpose, and a failure of national duty.”
AERE is a policy think tank chaired by Dele Oye, a former national president, Nigerian Association of Chambers of Commerce, Industry, Mines, and Agriculture (NACCIMA).
Oye is the immediate past chairman of the Organised Private Sector of Nigeria (OPSN) and Chairman of the Nigeria-Türkiye Business Council (NTBC).
The report said, “The banks have a choice: self-regulate, reintermediate, and remember their source or face intervention that will be neither gentle nor forgiving.”
It highlighted what it described as a “cosmetic drop” in CBN standing deposit facility placements from N92.32 trillion in April 2026 to N91.1 trillion in May, arguing that the marginal decline obscures a far more troubling structural reality.
It noted that deposits surged to N128.9 trillion in March 2026, before moderating slightly in subsequent months, but still reflected an extraordinary liquidity concentration at the apex bank.
The report estimated that banks cumulatively placed N425.86 trillion with the CBN in the first five months of 2026 alone — a figure described as “an almost 700 per cent year-on-year increase” compared to the same period in 2025.
“This is not banking. This is financial mercantilism — the capture of state-derived liquidity for private gain, with minimal productive intermediation,” the report said.
At the same time, borrowing from the CBN’s Standing Lending Facility (SLF) reportedly collapsed by 94.9 per cent, to N2.2 trillion from N43.42 trillion, reinforcing what it called a system where banks no longer need to lend to survive.
The report maintained that much of what is recorded as banking strength is, in reality, illusory, and identified three categories of “contingent assets” that distort balance sheet realities.
First are performance bonds and guarantees tied to government contracts, which are largely risk-free fiscal obligations repackaged as banking assets.
The other are delayed government payments and forbearance arrangements, which the report described as “deferred public liabilities masquerading as productive credit.”
The third category involved thecollapse of import credit demand, as firms shift away from letters of credit due to stabilising exchange rates.
According to the report, these dynamics had left banks “flush with liquidity but allergic to lending,” with treasury managers rationally opting to park funds at the CBN’s risk-free window.
The report situated the behaviour of banks within the country’s high interest rate environment, noting that the Monetary Policy Rate (MPR) stands at 26.5 percent, while the CBN Standing Deposit Facility offers 22.5 percent risk-free returns.
This, it said, creates a structural incentive problem.
The report said, “A bank treasurer faces a simple arithmetic: lend to a manufacturer at 30–35 percent over several years with multiple risks, or park funds at 22.5 percent overnight with zero risk.”
It further cites the asymmetric policy corridor designed by the CBN, which was intended to stabilise liquidity but had instead encouraged what it called “systemic sterilisation.
While acknowledging regulatory intent, the report argued that the policy has inadvertently prioritised financial stability over productive credit creation, stressing that the absence of credit to the real sector was “not a bug in the system. It is becoming a feature”.
Among other things, it referenced constrained lending to manufacturing, agriculture, and SMEs, alongside persistently high interest rates and limited access to long-term credit.
AERE warned that liquidity sterilisation at the CBN was undermining monetary policy effectiveness and inflation control.
The report also referenced recent CBN data indicating that credit to the private sector contracted by N14.02 trillion between February and April 2026, falling to N80.59 trillion.
At the same time, banks recorded record profits, with top-tier institutions reportedly posting a combined N5.54 trillion profit-after-tax in 2024 alone, a 53 per cent increase year-on-year.
It added that the “paradox is stark: banks are thriving while the economy they are meant to finance is starved of credit.”
However, it urged banks to take voluntary reform or risk facing regulatory intervention.
AERE proposed a mandatory sectoral lending quotas for manufacturing, agriculture, and SMEs, and a possible reduction or cap on returns from the CBN standing deposit facility.
It also recommended recalibration of the Cash Reserve Ratio (CRR) to penalise non-productive deposits, alongside differential treatment for funds directed into real-sector lending.
It further suggested mandatory disclosure of “contingent assets” to expose the true composition of bank balance sheets, arguing that current reporting standards obscure the extent of non-productive holdings.
A windfall tax on excess earnings from CBN placements was also proposed, with proceeds redirected into a Real Sector Credit Fund among other recommendations.
The report stated, “Nigerian banks have forgotten that their source is the real economy the farmer, the manufacturer, the trader, the entrepreneur. They have become dams, not rivers. They capture N91.1 trillion of national liquidity, earn 22.5 per cent risk-free, and report record profits while the economy they are meant to serve gasps for credit.
“The N91.1 trillion is not a sign of banking strength. It is a symptom of banking failure a failure of intermediation, a failure of purpose, and a failure of national duty.
“The banks have a choice: self-regulate, reintermediate, and remember their source or face intervention that will be neither gentle nor forgiving. The clock is ticking.”
However, speaking in its latest podcast titled, “Nigeria’s Budget: Glass Half Full or Quietly Leaking?”, the group noted that while headline figures portray a stronger fiscal outlook, underlying structural weaknesses continued to threaten the country’s economic transformation agenda.
It stated that a significant portion of government earnings is increasingly being channelled towards servicing debt rather than financing critical development projects capable of stimulating growth and improving productivity.
It warned that debt service commitments had become a dominant feature of the budget, limiting the fiscal space available for investments in infrastructure, education and other productive sectors of the economy.
The group argued that the challenge facing the country extended beyond revenue generation, adding that concerns persist over how public resources are deployed and managed.
It identified leakages, inefficiencies and structural imbalances within the fiscal system as major obstacles preventing government spending from delivering its intended economic impact.
The alliance further observed that capital expenditure remained inadequate to drive meaningful transformation in the real economy, stressing that current spending levels are insufficient to support the scale of infrastructure development and industrial expansion required to accelerate growth.
According to the group,”On paper, Nigeria’s budget looks stronger, revenues are improving, deficits narrowing.
“For look closer and something is leaking. Yes, revenues are growing, but not fast enough to match spending pressures or debt obligations. Government earnings still struggle to carry the weight of the system.
“A growing share of revenue isn’t building roads or funding industries. It’s servicing debt. Debt service dominates, bending our budget to the breaking point.
“The issue isn’t just how much Nigeria earns. It’s how effectively those funds are used. Likages, inefficiencies and structural imbalances continue to drain impact.
“Capital expenditure remains too weak to transform the real economy. No meaningful scale in infrastructure, no serious push for productivity. The path forward is clear.”
It said, “Strengthen revenue systems, cut in efficiencies, prioritize productive investment. This is where evidence-based policy matters. Our budget is leaking funds to outdated programs.
“We must fix the leak and fund the future. Investing in education and infrastructure now is essential. A budget is not just numbers. It’s a reflection of national priority. Fix the leak, fund the future. This is our call to action.”
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