ignal Alliance, a frontline systems integration company in Nigeria, has rounded up the company’s first Customer Week. The week-long customer recognition and reward activity, which is an initiative aimed at identifying with and rewarding the customers of the company, included management visits to client’s sites and a gala dinner.
The exercise brought together representatives from about 20 corporate customers of Signal Alliance.
Collins Onuegbu, Chief Executive of Signal Alliance reiterated the commitment of the company in providing world-class solutions and systems. “Even though we pride ourselves as IT solutions experts of repute, we are aware that if you (customers) did not give us the opportunity to prove it, no one would have recognized our expertise.”
A cross-section of the customers, satisfied with the quality of service and customer relationship of the IT specialist firm, used the opportunity to request the organization to expand its products chain to cover other challenging areas of the business.
The customers, who are drawn from various sectors of the economy, expressed their attraction to the company’s speed of response and professionalism, saying that the company should replicate its quality service and strong customer relations in emerging areas of the IT industry.
Jide Ogunbanjo head regional operations, Lagos and South West for Galaxy Backbone Plc stated that as a customer, his company has enjoyed good relationship with Signal Alliance. “I would say they should keep up the good work; there is always room for improvement. I have seen their capability in many areas and i think they should just continue to be the company we have known them to be. Consistency is very important in this industry,” said Ogunbanjo.
Okey Njemanze, head, IT operations, Enterprise Bank Limited, said: “Having related with Signal Alliance, I can say without mincing words that they are proactive; before you think about it, Signal Alliance is ready there.”
He however tasked Signal Alliance to continuously spread their business focus. “They are good at it right now, and if they can put in the same effort and the same experience we’ve always known them for, and the same relationship to other parts of IT, they will still excel and you know everybody is looking for those who can help build their business.”
Njemanze explained that their business, being a service business, depends a lot on technology to render services to customers. “Those who are banking with us want a 24/7 access and if you see someone who will help you to ensure that service is on for 24/7, you will always want to have a relationship with them. So if they tell me today that they are moving to another area and I know they will excel there, I’ll follow them,” Njenanze enthused.
Onuegbu, noted that the most important thing for the company is to understand the mandate of its customers. “Every business has their mandate or what they want to achieve. So long as we align with them and help them achieve that, it will always be in business.”
Signal Alliance, which is a multi-award winning IT solutions provider for the financial, manufacturing and public sectors of the economy, has been around for more than a decade.