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Blame Boko Haram, Others for Poor QoS – Goodluck

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Akinwale Goodluck,  corporate services executive at MTN Nigeria  has oversight for Regulatory/Government Relations, Commercial/Legal, Company Secretariat, Corporate Communications and the Corporate Social Responsibility function.

He is an acknowledged resource on issues pertaining to the legal and regulatory framework of the oil and gas, telecommunications and banking & financial services sectors.

Since joining MTN in December 2001 as commercial legal advisor, Goodluck has held positions of increasing responsibilities culminating in his latest appointment.
 
Goodluck had worked at Nigeria’s pioneer investment bank, NAL Merchant Bank where he acquired considerable expertise in legal advisory services, corporate finance and financial services.

Thereafter, he joined the services of The Law Union, a firm of barristers and solicitors, with primary responsibility for the Corporate and Commercial Law Group of the firm.
He spoke to Miebi Senge

Intractable Problem of Quality of Service
I think the issues around quality of service border around two things: one, there isn’t enough capacity; and secondly the availability of that capacity.
 So two things, capacity and continued availability of that capacity. The issue of capacity essentially lies in the hands of the operators. It is for us as operators to get a good understanding of the demand and put in the capacity to meet that demand.
The good news is that operators have the resources to install the required capacity but the reality is that it is extremely difficult to put infrastructure in the ground in our environment.
The same sort of infrastructure challenges that have bedeviled the power industry also affect the telecommunications industry. Telecoms infrastructure cannot exist in vacuum and there has to be parallel growth in other sectors for the full realization of the benefit of increased rollout.
Beyond that, when we are even able to put the infrastructure in the ground, the challenge then becomes making it available to carry traffic.
The litmus test is then to ask if that additional capacity is available to relieve the congestion in the network.
We are finding ourselves in a situation where operators are building base stations, integrating them into our networks, but because of circumstances beyond our control, that infrastructure is not carrying traffic.
And if that infrastructure is not carrying traffic, it is not relieving congestion. Then we begin to see the challenges in terms of quality of service. Definitely, customers’ experience will be very sub-optimal.

Why are They not Carrying Traffic?
When you are building a network, you need to make that network available to carry traffic. It needs to be integrated; it needs to be carrying traffic, and subsequently relieving congestion.
We find ourselves in a situation where, because of a lot of extraneous circumstances, a lot of infrastructure are not carrying traffic for no fault of the operators’. If you look at the North-East, we have about 200 base stations that are not available to carry traffic today because of the problem of insurgency, and the attacks on our base stations.
We also have a lot of base stations that are sealed up by different agencies of government. Again, this is contributing to lack of capacity.
Then, you have the day-to-day problems like community lock outs, area boys’ agitations, etc. All those things are also negatively impacting networks.
I would say in a nutshell, those are the two major factors impacting quality of service, and we need all stakeholders to resolve those issues.

Major Challenges to Quality of Service
It’s a challenging environment, but I dare say that to whom much is given, much is expected. As the biggest operator in Nigeria today, in fact, the biggest operator in Africa today in terms of subscriber number, there are a lot of expectations from our subscribers, our regulator, legislators, our friends in the media and other stakeholders about the quality of service.
 Nigerians are tired of excuses, and they want good quality. Aside from the things I spoke about earlier on, we’ve seen in this market in the last 18 months, a significant reduction in tariffs. This coupled with all sorts of promotions, has led to a greater demand for our services. So we have seen minutes of use go up as a result of tariffs coming down.
 People are talking a lot more and it means that we require a lot more capacity to deal with that. I think that perhaps some of the competition has been a little exuberant and there is need for the industry to self-regulate and ensure that as the industry chases subscriber number, we do not mortgage quality. So we find that the way prices have come down in the last 18 months has also led to greater demand and as such we are having to play catch-up all the time.
There is work for everybody, including the regulator to ensure that the business environment or the competitive environment is a lot saner so that we can preserve the long term sustainability of our industry.

MTN  and Local Content Initiative
The reality is that nobody can operate in an environment without using local resources. For us as a business, we have also gone beyond patronising people just for the sake of patronising them. We believe that there is significant value-add by using local contractors.
They are very competent and able Nigerians. We have worked with a few partners, and as our business has grown, their own businesses have grown tremendously. We see them in different areas of our business- in the areas of network build, information systems, marketing, sales and distribution. We are working with Nigerian partners
Recently, there has been a lot of clamour for more Nigerian participation and local content. I can share with you that while a lot of our competitors have handed over their entire network build to foreign OEMs, (we have also handed over a considerable part to the OEMs, which in this market are typically the Ericssons, Huaweis and ZTE).

What is the Status of WACS Now?
WACS is live and carrying traffic for MTN and a lot of other operators. A lot of people have both live and redundant capacity on WACS. WACS has delivered on expectations.
The Bandwidth pipe coming into Nigeria has increased.

Internet Experience
Your bottleneck is not at the WACS end. Your bottleneck is between where WACS terminates on the beach and where you are using Internet service.
If we had a situation where all my backhaul was done by fibre and all the base stations were connected by fibre, and then connected to the base station controllers (BSC) by fibre and then to the switch by fibre, the speed would be awesome.
Although we are able to land the speed at the beach, to distribute it inland as effectively as we would like remains a challenge.

What Would you be Saying to the NCC and other Stakeholders?
For us to achieve what we are all trying to in the area of broadband, we need a lot of fibre in the ground. We need a concerted effort; NCC to support the operator, to support the private sector to roll out this fibre. We need the involvement of the state and local government.
We need to take away the hand-cuffs and chains impeding roll out of fibre, such as prohibitive right-of-way costs, etc. We need the cost for right-of-way in Lagos or in Kano or any other city in Nigeria not to be more expensive than the cost for the right of way in New York. We need to have affordable fibre in the ground. That will translate to affordable bandwidth and a much better experience.

Nigerians Enjoying Latest Technology in the Mobile World
In our industry, yes. In fact, we are probably always at the cutting edge. Because of our volumes here, and the large appetite demonstrated by operators in Nigeria, we are typically being offered best-in-`class technology and we are always given top priority in terms of queuing for the latest equipment.
What we need to put on top of that is to ensure that we have an environment that can receive the infrastructure, so that we can see the benefit of the latest technology that the operators in Nigeria are deploying.

MTN’s Success in Nigeria’s Challenging Business Environment
I wish I could tell you everything we are doing, but I would be helping the competition. I think the bottom-line is that we took a decision to invest and reinvest, and we haven’t stopped investing. When a lot of people were scared and sceptical about Nigeria, we took the bull by the horns.
When some of our competitors were changing ownership regularly, we stayed the course. We are seeing the benefits of the investments that we have made.
Today, we have the biggest subscribers, serving in excess of 45 million Nigerians. With that amount of scale, your business will be big.
We are also a very frugal and prudent organisation. In the first five years of MTN Nigeria, we took a decision not to externalise any dividend. So no shareholder got any dividend for five years.
Instead, we put all the money back into the system and they are now beginning to reap the fruit of their labour.


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SSDC Warns Businesses against Cyber, Election-Related Risks

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Security Skills Development Company (SSDC) has released its 2026 Security Outlook, highlighting four major security challenges expected to shape Nigeria’s business and operating environment as the country moves closer to the 2027 general election.

SSDC Warns Businesses against Cyber, Election-Related Risks

The report, developed from a nationwide survey and expert contributions at the recently concluded Security Thought Leadership Roundtable, identifies internal security threats, protection of national assets, cyber risks and election-related instability as the most significant concerns facing organisations and institutions in the coming year.

According to SSDC, findings from the survey and stakeholder discussions reveal growing concern over the increasing complexity of security challenges and their potential impact on business continuity, economic stability and public confidence.

A substantial number of respondents identified internal threats within organisations as an emerging risk, pointing to the need for stronger corporate governance, workforce integrity measures and structured risk management systems.

Security experts at the roundtable noted that weaknesses in critical public infrastructure and national assets could have far-reaching consequences for the economy and national development if not adequately addressed.

The report also highlights cybercrime as a persistent and evolving threat to both public and private sector institutions.

Participants stressed the importance of strengthening cyber resilience through proactive monitoring, investment in technology-driven safeguards and improved security awareness.

Another key concern raised in the outlook is what SSDC described as the “2027 Election Shadow.” Many respondents expressed concerns about the possibility of heightened political tension as the election season approaches, warning that uncertainty and security disruptions could affect business operations, investment decisions and overall economic confidence.

Speaking on the report’s findings, Mike Igbodipe, managing director, SSDC, called for a more strategic approach to security management across both public and private sectors.

He said organisations must move beyond reactive security measures and integrate security considerations into their broader strategic planning and decision-making processes. He also advocated the development of a gold-standard, locally certified training programme for security professionals tailored to Nigeria’s unique security environment.

SSDC, a security training and consulting firm focused on advancing professional standards in Nigeria’s security sector and strengthening industrial resilience through capacity building and strategic expertise, said the Security Outlook forms part of its ongoing thought leadership initiative aimed at promoting informed dialogue on national security, institutional resilience and risk management.

The company reaffirmed its commitment to supporting stakeholders through research, training and strategic advisory services designed to improve preparedness and response to emerging security challenges.

 

 

 


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Moniepoint DreamDevs Bootcamp Graduates Second Cohort to Strengthen Homegrown Talent Pipeline

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L-r: Co-Founder/Chief Operating Officer, Semicolon, Ashley Immanuel; Employer Brand Manager, Moniepoint, Celestina Dike; Head of Engineering, Moniepoint, John Ojetunde and Head, Talent Acquisition, Moniepoint, Perpetual Ibe at the Moniepoint DreamDevs Demo Day presentation which held in Lagos.
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Moniepoint Inc., Africa’s leading digital financial services provider, has officially graduated the second cohort of its flagship DreamDevs Bootcamp, marking a significant milestone in the company’s ongoing effort to build world-class engineering talent from the ground up.

The graduation was celebrated at a Demo Day event held in Lagos, themed “Training Done! Demo Up!”, where participants presented capstone projects built to real-world engineering standards.

The graduation comes at a crucial time for Africa’s tech ecosystem. Although Nigeria’s tech talent is growing, it isn’t sufficient, especially at the mid-to-senior engineering level, where demand far exceeds supply. By 2030, the global shortage of software developers could reach 85 million, leading to economic losses of $5.5 trillion. For a continent developing its digital infrastructure, this is critical. Moniepoint’s DreamDevs Bootcamp is a strategic response to these challenges.

The nine-week curriculum, created by Moniepoint’s Engineering Unit in partnership with Semicolon, covered Java Object-Oriented Programming, Data Structures and Algorithms, Software Testing, MySQL, Spring Boot APIs, System Design, Docker, Messaging Queues, Frontend UI, and Cloud Infrastructure. Participants received programme stipends and mentorship from experienced Moniepoint software engineers, gaining valuable exposure to the production environment of one of Africa’s fastest-growing fintech firms.

During the Demo Day presentation, the participants paired into 9 teams were excited to showcase how they have deployed knowledge and skills gained during the course of the bootcamp  into real and useful  solutions in real estate, hospital management, event management, food and agriculture.

Commenting, Felix Ike, Co-Founder and Chief Technology Officer of Moniepoint, said, “DreamDevs is a structural investment in Nigeria’s digital economy, not a recruitment exercise, not a pipeline built solely to serve Moniepoint’s hiring needs. That said, we are proud that some graduates from our first cohort are already active members of our engineering team, proof that when young African engineers are given the right training and the right environment, they can compete at the highest level”.

Felix added that “Engineering excellence is not a naturally occurring phenomenon. It is a curated and intentionally built process that requires the right systems, the right resources, and sufficient time to take hold. Building that process and making it accessible to the brightest young engineers on this continent is a responsibility we have chosen to own.

Africa’s digital economy is attracting significant global capital, yet the talent infrastructure required to sustain that growth remains underdeveloped. The DreamDevs Bootcamp and our other capacity-building initiatives across some of Nigeria’s public universities demonstrate Moniepoint’s commitment to this responsibility.

The initiative also aligns with Nigeria’s broader national agenda on technology skills development. Moniepoint serves as a key sponsor of the Federal Government’s 3 Million Technical Talent (3MTT) programme, which focuses on mass technical skills training across the country. While 3MTT addresses the scale challenge, DreamDevs provides depth, offering a specialised, end-to-end pathway from foundational training through to employment within Moniepoint’s complete development ecosystem.

As Nigerian fintechs deepen their infrastructure ambitions, the ability to grow engineering capacity that feeds these aspirations requires an urgent industry intervention, as Moniepoint is demonstrating to address Africa’s engineering talent challenge.


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NITDA, Benin’s Digital Agency Strengthen Ties on Digital Transformation

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The National Information Technology Development Agency (NITDA) and Agence des Systèmes d’Information et du Numérique (ASIN), the Information Systems and Digital Agency of the Republic of Benin, have moved to strengthen bilateral cooperation on digital transformation, digital public infrastructure, and innovation-driven governance.

The commitment was reaffirmed during a courtesy visit by the Beninese delegation to NITDA’s corporate headquarters in Abuja, where discussions centred on deepening bilateral cooperation, sharing best practices, and advancing digital development across the region.

Speaking during the engagement, the Director General of NITDA, Kashifu Inuwa, represented by the Director of Stakeholder Management and Partnerships, Dr. Aristotle Onumo, said regional collaboration remains critical to advancing Africa’s digital economy and building resilient digital ecosystems capable of supporting sustainable growth.

He noted that NITDA is committed to driving Nigeria’s digital transformation through the development of policies, standards, and strategic frameworks designed to modernise governance and improve service delivery across the public sector.

According to him, the agency has developed several foundational frameworks, including the Enterprise Governance Framework, Digital Transformation Framework, and Software Quality Assurance Framework, to guide Ministries, Departments, and Agencies (MDAs) in their digital transformation journeys.

“Our goal is to move government institutions beyond basic digitalisation to full digital transformation, and ultimately, to build an intelligent, data-driven government powered by emerging technologies such as artificial intelligence,” he said.

Inuwa also disclosed that since 2018, NITDA has reviewed over ₦1.5 trillion worth of government IT projects to ensure compliance, technical alignment, and value for money.

He said the intervention has helped the Federal Government save more than ₦300 billion by eliminating duplication, promoting shared services, and improving the success rate of digital projects across ministries, departments, and agencies.

On digital public infrastructure, he revealed that Nigeria has transitioned from fragmented agency-to-agency data exchanges to a more integrated and citizen-centred digital ecosystem through the Nigerian Data Exchange (NGDX) platform.

He explained that the platform provides a federated and centralised framework for seamless data exchange among government institutions while preserving the autonomy of individual information systems.

According to him, the proposed e-Government and Digital Economy Bill will provide the legal backing needed to strengthen the platform and institutionalise digital collaboration across government.

The DG further highlighted NITDA’s Strategic Roadmap and Action Plan (SRAP 2.0) 2024–2027, which aligns with the Federal Government’s Renewed Hope Agenda and focuses on critical areas such as digital literacy, research and development, cybersecurity, innovation, inclusive access, and strategic partnerships.

Earlier, the Head of International Partnerships at ASIN, Tildy Erlong, said the delegation’s visit followed a recent Smart Africa workshop in Abuja and was aimed at strengthening institutional ties and learning from Nigeria’s digital transformation experience.

She described ASIN as the operational agency under Benin Republic’s digital ministry, responsible for implementing strategic digital development projects across the country in collaboration with key institutions, including the national identity agency, ANIP, and the cybersecurity agency, CENIN.

Erlong highlighted Benin’s achievements in digital public infrastructure, noting that about 98 per cent of the country’s population—approximately 13.6 million citizens—has been enrolled on its digital identity platform.

She added that more than 60 government agencies and service institutions are connected through Benin’s XROAD interoperability platform, enabling the delivery of over 250 digital services to citizens.

According to her, Benin is also prioritising digital inclusion, open-source systems, and the deployment of artificial intelligence to improve service delivery in sectors such as healthcare, education, and justice.


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