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Courier Operators Lose N200m to Digitization of Annual Reports -Umo

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Dr. Mike Umo is the General Manager, Bulk-Post Venture, the bulk mail handling component of the Nigerian Postal Service (Nipost). Before joining in 1987 as a postal controller11, he had a stint with the Bank of India.

Umo, in his 26 years of stewardship at Nipost has worked as district postal manager, Murtala Mohammed International Airpport, Ikeja and FESTAC Lagos, respectively; First product manager, Lagos Mainland; Area Manager in Nipost Territorial Headquarters in Edo, Enugu, Delta and Lagos State.

He was appointed general manager Bulk-Post Venture in October, 2010 to carry out reforms that would entrench seamless processes in the then traumatized system. He spoke to peter ugwu on his transformation effort

Place of Bulk-Post in The Postal Sector
The bulk-post is key to restoring courier operations in Nigeria; in that we are more or less number one point of call in the distribution chain.
For instance, we determine the tariffs that guide operators in the industry. It implies that when Courier Operators go out to negotiate business with customers, like the Capital Market Registrars, it is our tariff they use; anything in short of that they will be running at a risk.
Risk in the sense that when they bring the jobs to us, definitely we will not deviate and it is our tariff we are going to use in giving them their share-percentage.
The arrangement is that when Courier Operators get jobs from the Registrars, they will bring the job to us and the standard is that any job that passes through us we give them 40 per cent of the total benefit and we take 60 per cent. So, when they get a job and under value it, the blame will not be shifted to us.
This arrangement is not to say that we do not get jobs directly from the Registrars. What apparently determines the tariff is the weight; we weigh every job that comes in here.
We advise them not to play smart and then shoot themselves in the leg.
For instance, if two companies are pursuing a particular job and one of them tries to outsmart the other by cutting cost, they may end up not having the resources (fund) to bear the delivery costs. So, it is a sure way to ensure uniform tariff and curtail illegality.
 Meanwhile, there are still few of them that cut corners; that is by taking jobs somewhere else, but if they pass through the Venture, such customers are guaranteed of maximum service.
Except for the few jobs they deliver on door-to-door process; that are not bulky, every other job is expected to pass through us.

Why Should They Pass Through the Bulk-Post VENTURE?
The principal reason is that most of them do not have all it takes to process the jobs and deliver them to the last mile. 
We have the facilities and the spread throughout the country. That is the truth, but they will not want to hear that. For instance, you will find out that most courier operators do not have the facilities to move the mails from Lagos to other parts of the country like South-East or the Northern part of the Country.
So, when they collect the jobs we process and pay them their percentage. And I inherited the recent tariff regime, so anybody who would complain of that should know that Nigeria as at today implements the least tariff; the essence is that the industry is still evolving and we want the players to survive with more customers accepting to do business with us in the industry.

Uniform Tariff
Uniform tariff for the industry is the best because it helps to checkmate activities of the Registrars and curb excesses of courier operators and enable a level playing field for everybody. It is also a sure way to check sharp practices.
The activity of handling bulk transaction is that of Bulk Post Venture. In the past, Post Offices had the prerogative to manage all that, because of their spread. But the management of Nipost saw it as becoming a rat race sort of, that culminated into the establishment of the Bulk Post Venture in the year 2000.
So the emergence of Bulk Post has brought sanity and standardization in the courier companies’ interface with the customers. At the time we came in, we saw there was need to centralize. The process of centralization gave birth to the sharing ratio of 30:70.
After that, the Association of Nigerian Courier Operators (ANCO) started pressurizing that we need to review the ratio; in fact, they were even asking for 50:50, we said no, but when the pressure become unbearable, I craved the indulgence of the Post Master General and following series of meetings, we agreed on 40:60. They just direct the job to us; we do the bulk of activities involved.

Assessment of the Mailing Industry In Nigeria
Looking at the industry comparatively, there are various problems that we are facing. We need to tackle them before comparing operations here with what happens elsewhere in the world. In terms of facilities we are not there yet.
What is worrisome is that the mail volume is shrinking by the day. And the causes are not far-fetched.
For instance, a bank that has over one million shareholders it is expected that when the annual general meeting is coming up such bank would print the annual report to the corresponding number of shareholders.
That is not happening presently. Some banks in connivance with some Registrars come out with just half of the reports. Because of that, a lot of courier companies are chasing few jobs in the field. And more courier companies are coming up.
How does that affect the industry and the society at large? When a company is struggling to remain in business, will it employ more people? Apart from that, the industry is in absolute need of a principal regulator, because by standard, Courier operators are not supposed to be treating the kind of mails that Bulk-post handles.
They are supposed to focus on door to door delivery service, pick up service, logistics, etc. However, in the present industry anything goes. I would not say that the Courier Regulatory Department (CRD) is not apt in their operations, at the same time a Regulator with Statutory backing will do more.
It will have more logistics at its disposal and spread that reaches out to even the nooks and crannies of the country. Items below 500grams do not fall under the purview of other operators. But we have allowed them to continue so that businesses will thrive.

Innovations Implemented By Bulk-Post
Well, on the part of reform we started by centralizing the Venture. When I came in, we had eight (8) centres, but for proper monitoring and accountability we had to streamline the process. We merged the different locations and brought them down to headquarters annex at Lafiaji.
The procedure was widely lauded; most people were happy about it, but we do not expect that all would embrace it. In any sector where there is a bit of disorganization, definitely some people will benefit from it.
Our target was to attain an internationally acclaimed position in organization of the bulk mailing business.
Through the processes we were able to win-back our integrity; at a time people were going out, struggling to get job and have them delivered without competency.
On the part of the courier, most of them have seen that standardization was not for us alone, but they stand to benefit over time.

Automation of Bulk Post Operating Procedures
There had been attempts to do that, but logistics challenges could not allow us to perfect the system.
Recently, we received note from the head of ICT of Nipost that some people shall be drafted from the department to work with us in the bulk post for the purpose of perfecting our automation process.
ICT is a big plus to what we are doing, because if this place is automated it will help achieve our core values anchored on transparency and accountability.
If the transactions are automated, accountability will be 100% achievable. Automation will enable us to track movement of items in and out the post. Therefore, cases of human error or sharp practices shall be eliminated.

Challenges
Apart from the challenge of scarce resources which is common to companies in different sectors of the economy, we at Bulk Post have a peculiar challenge which is a fall out of the recent development in banks and companies producing compact discs (CDs) to replace printed copies of annual report.
That is our major challenge. A lot of them are shunning production of hardcopies. A copy of printed annual report values at N180:00; when you have 100,000 of them, you know what it translates to, monetarily. It is really affecting our revenue generation.
So, when that report is produced in CDs we get nothing more than N60 and remember most of the jobs come to us through the courier companies, invariably, we have to share whatever profit made after delivery at 40:60 ratio. As it stands now, it will be difficult for us to meet our revenue target.

Revenue Loss
Conservatively, between last year and now that companies digitalize annual reports, we have lost nothing less than N200 million.
The only way to change the trend is for the shareholders or stakeholders in those banks and companies to request that their reports be published in hardcopies. It is true that every company would like to cut costs, but in a situation whereby the reports are published in a CD, will somebody be able to sit down for two to three hours to study that? That is a key burning question. The differences between the two media-soft and hard copies are obvious. If you pick up a book to read when you are tired you mark where you stopped, go wherever you want to and come back to continue, but CD is not like that.
Secondly, you can tender hard copy report as evidence in the law court due to its creditability. Thirdly, how many of the shareholders are computer literate?
Last year only about 12 companies used CDs; and these are companies that generate volumes of reports.
This year more of them will join the trend because everybody is thinking on cutting costs, but does that add value to the shareholders is the question left unanswered.
It is left for the shareholders to complain to the Director-General of the Securities and Exchange Commission as they are the people that are affected more.

Bulk-Post in Postal Regulator Era
The existence of the ‘Commission’ will rather help Bulk-Post fulfil its functions. We are going to complement each other
The Commission is not going to impact negatively on us. While we are awaiting the establishment of the Commission, Nipost will still continue to play double roles which ought not to be.
Then, with the advent of such a Commission, every other venture will restrict its operations to its primary responsibility. And I am sure we will do it better; there will be no divided attention any more.


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SSDC Warns Businesses against Cyber, Election-Related Risks

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Security Skills Development Company (SSDC) has released its 2026 Security Outlook, highlighting four major security challenges expected to shape Nigeria’s business and operating environment as the country moves closer to the 2027 general election.

SSDC Warns Businesses against Cyber, Election-Related Risks

The report, developed from a nationwide survey and expert contributions at the recently concluded Security Thought Leadership Roundtable, identifies internal security threats, protection of national assets, cyber risks and election-related instability as the most significant concerns facing organisations and institutions in the coming year.

According to SSDC, findings from the survey and stakeholder discussions reveal growing concern over the increasing complexity of security challenges and their potential impact on business continuity, economic stability and public confidence.

A substantial number of respondents identified internal threats within organisations as an emerging risk, pointing to the need for stronger corporate governance, workforce integrity measures and structured risk management systems.

Security experts at the roundtable noted that weaknesses in critical public infrastructure and national assets could have far-reaching consequences for the economy and national development if not adequately addressed.

The report also highlights cybercrime as a persistent and evolving threat to both public and private sector institutions.

Participants stressed the importance of strengthening cyber resilience through proactive monitoring, investment in technology-driven safeguards and improved security awareness.

Another key concern raised in the outlook is what SSDC described as the “2027 Election Shadow.” Many respondents expressed concerns about the possibility of heightened political tension as the election season approaches, warning that uncertainty and security disruptions could affect business operations, investment decisions and overall economic confidence.

Speaking on the report’s findings, Mike Igbodipe, managing director, SSDC, called for a more strategic approach to security management across both public and private sectors.

He said organisations must move beyond reactive security measures and integrate security considerations into their broader strategic planning and decision-making processes. He also advocated the development of a gold-standard, locally certified training programme for security professionals tailored to Nigeria’s unique security environment.

SSDC, a security training and consulting firm focused on advancing professional standards in Nigeria’s security sector and strengthening industrial resilience through capacity building and strategic expertise, said the Security Outlook forms part of its ongoing thought leadership initiative aimed at promoting informed dialogue on national security, institutional resilience and risk management.

The company reaffirmed its commitment to supporting stakeholders through research, training and strategic advisory services designed to improve preparedness and response to emerging security challenges.

 

 

 


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Moniepoint DreamDevs Bootcamp Graduates Second Cohort to Strengthen Homegrown Talent Pipeline

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L-r: Co-Founder/Chief Operating Officer, Semicolon, Ashley Immanuel; Employer Brand Manager, Moniepoint, Celestina Dike; Head of Engineering, Moniepoint, John Ojetunde and Head, Talent Acquisition, Moniepoint, Perpetual Ibe at the Moniepoint DreamDevs Demo Day presentation which held in Lagos.
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Moniepoint Inc., Africa’s leading digital financial services provider, has officially graduated the second cohort of its flagship DreamDevs Bootcamp, marking a significant milestone in the company’s ongoing effort to build world-class engineering talent from the ground up.

The graduation was celebrated at a Demo Day event held in Lagos, themed “Training Done! Demo Up!”, where participants presented capstone projects built to real-world engineering standards.

The graduation comes at a crucial time for Africa’s tech ecosystem. Although Nigeria’s tech talent is growing, it isn’t sufficient, especially at the mid-to-senior engineering level, where demand far exceeds supply. By 2030, the global shortage of software developers could reach 85 million, leading to economic losses of $5.5 trillion. For a continent developing its digital infrastructure, this is critical. Moniepoint’s DreamDevs Bootcamp is a strategic response to these challenges.

The nine-week curriculum, created by Moniepoint’s Engineering Unit in partnership with Semicolon, covered Java Object-Oriented Programming, Data Structures and Algorithms, Software Testing, MySQL, Spring Boot APIs, System Design, Docker, Messaging Queues, Frontend UI, and Cloud Infrastructure. Participants received programme stipends and mentorship from experienced Moniepoint software engineers, gaining valuable exposure to the production environment of one of Africa’s fastest-growing fintech firms.

During the Demo Day presentation, the participants paired into 9 teams were excited to showcase how they have deployed knowledge and skills gained during the course of the bootcamp  into real and useful  solutions in real estate, hospital management, event management, food and agriculture.

Commenting, Felix Ike, Co-Founder and Chief Technology Officer of Moniepoint, said, “DreamDevs is a structural investment in Nigeria’s digital economy, not a recruitment exercise, not a pipeline built solely to serve Moniepoint’s hiring needs. That said, we are proud that some graduates from our first cohort are already active members of our engineering team, proof that when young African engineers are given the right training and the right environment, they can compete at the highest level”.

Felix added that “Engineering excellence is not a naturally occurring phenomenon. It is a curated and intentionally built process that requires the right systems, the right resources, and sufficient time to take hold. Building that process and making it accessible to the brightest young engineers on this continent is a responsibility we have chosen to own.

Africa’s digital economy is attracting significant global capital, yet the talent infrastructure required to sustain that growth remains underdeveloped. The DreamDevs Bootcamp and our other capacity-building initiatives across some of Nigeria’s public universities demonstrate Moniepoint’s commitment to this responsibility.

The initiative also aligns with Nigeria’s broader national agenda on technology skills development. Moniepoint serves as a key sponsor of the Federal Government’s 3 Million Technical Talent (3MTT) programme, which focuses on mass technical skills training across the country. While 3MTT addresses the scale challenge, DreamDevs provides depth, offering a specialised, end-to-end pathway from foundational training through to employment within Moniepoint’s complete development ecosystem.

As Nigerian fintechs deepen their infrastructure ambitions, the ability to grow engineering capacity that feeds these aspirations requires an urgent industry intervention, as Moniepoint is demonstrating to address Africa’s engineering talent challenge.


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NITDA, Benin’s Digital Agency Strengthen Ties on Digital Transformation

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The National Information Technology Development Agency (NITDA) and Agence des Systèmes d’Information et du Numérique (ASIN), the Information Systems and Digital Agency of the Republic of Benin, have moved to strengthen bilateral cooperation on digital transformation, digital public infrastructure, and innovation-driven governance.

The commitment was reaffirmed during a courtesy visit by the Beninese delegation to NITDA’s corporate headquarters in Abuja, where discussions centred on deepening bilateral cooperation, sharing best practices, and advancing digital development across the region.

Speaking during the engagement, the Director General of NITDA, Kashifu Inuwa, represented by the Director of Stakeholder Management and Partnerships, Dr. Aristotle Onumo, said regional collaboration remains critical to advancing Africa’s digital economy and building resilient digital ecosystems capable of supporting sustainable growth.

He noted that NITDA is committed to driving Nigeria’s digital transformation through the development of policies, standards, and strategic frameworks designed to modernise governance and improve service delivery across the public sector.

According to him, the agency has developed several foundational frameworks, including the Enterprise Governance Framework, Digital Transformation Framework, and Software Quality Assurance Framework, to guide Ministries, Departments, and Agencies (MDAs) in their digital transformation journeys.

“Our goal is to move government institutions beyond basic digitalisation to full digital transformation, and ultimately, to build an intelligent, data-driven government powered by emerging technologies such as artificial intelligence,” he said.

Inuwa also disclosed that since 2018, NITDA has reviewed over ₦1.5 trillion worth of government IT projects to ensure compliance, technical alignment, and value for money.

He said the intervention has helped the Federal Government save more than ₦300 billion by eliminating duplication, promoting shared services, and improving the success rate of digital projects across ministries, departments, and agencies.

On digital public infrastructure, he revealed that Nigeria has transitioned from fragmented agency-to-agency data exchanges to a more integrated and citizen-centred digital ecosystem through the Nigerian Data Exchange (NGDX) platform.

He explained that the platform provides a federated and centralised framework for seamless data exchange among government institutions while preserving the autonomy of individual information systems.

According to him, the proposed e-Government and Digital Economy Bill will provide the legal backing needed to strengthen the platform and institutionalise digital collaboration across government.

The DG further highlighted NITDA’s Strategic Roadmap and Action Plan (SRAP 2.0) 2024–2027, which aligns with the Federal Government’s Renewed Hope Agenda and focuses on critical areas such as digital literacy, research and development, cybersecurity, innovation, inclusive access, and strategic partnerships.

Earlier, the Head of International Partnerships at ASIN, Tildy Erlong, said the delegation’s visit followed a recent Smart Africa workshop in Abuja and was aimed at strengthening institutional ties and learning from Nigeria’s digital transformation experience.

She described ASIN as the operational agency under Benin Republic’s digital ministry, responsible for implementing strategic digital development projects across the country in collaboration with key institutions, including the national identity agency, ANIP, and the cybersecurity agency, CENIN.

Erlong highlighted Benin’s achievements in digital public infrastructure, noting that about 98 per cent of the country’s population—approximately 13.6 million citizens—has been enrolled on its digital identity platform.

She added that more than 60 government agencies and service institutions are connected through Benin’s XROAD interoperability platform, enabling the delivery of over 250 digital services to citizens.

According to her, Benin is also prioritising digital inclusion, open-source systems, and the deployment of artificial intelligence to improve service delivery in sectors such as healthcare, education, and justice.


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