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The Telco Business As a Service Provider

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Arunma Oteh, DG, Securities and Exchange Commission
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The recent feud between MTN, Glo, Airtel and Etisalat – , Nigeria’s big four mobile operators and the Nigeria Communications Communication (NCC), the industry regulator leading to a hefty cumulative fine of N1.17 billion threw up several mindboggling questions.

One of such on the minds of the subscribers: did NCC act on behalf of the customers and if so, why are the funds going to the regulator, rather than the subscriber?

Again, the question arises: who loses if the NCC asks non-cooperating operators to leave in ‘national interest’?

Answers to the second question put more issues of ‘national interest’ at the front burner. Who defines ‘national interest’?

Bolaji Abdulahi, the Minister of Sports, recently gave an insight to the ‘national interest’ question with a new twist when he stopped the football federation from signing on the Belgian Tom Saintfeit, as national technical director – ‘in national security interest’.

In the instance of telcos vs. NCC the national question issue has even become indistinctive, especially since Nigeria has no fall back national carrier.

Globacom was awarded a ‘second national carrier’ status, but its posturing in terms of ‘national interest’ is subject for another discuss.

Mobile operators in Nigeria got on the wrong side of the law following failure of key performance indicator (KPI), carried out by the industry watchdog.

In communicating to the telcos on their continued KPI failures, Ms. Josephine Amuwa, Director of legal and regulatory services, and Ubale Maska, Head of compliance monitoring and enforcement at NCC noted that the Commission had noted that the operators quality of services (QoS) performance in the months of January and February 2012 were below the ‘specified thresholds.’

“However, for the purpose of enforcement of the new Quality of Service Regulations, the Commission had taken these periods as grace period.” It subsequently ordered the foursome to pay the cumulative fine of N1.170 Billion for the months of March and April, 2012 on or before May 21, 20112; with a caveat that failure to comply automatically attracts addition N2.5 million daily fines.

As the arguments swung left and right, the way out of the quagmire of poor QoS offered by telcos is for them to first see themselves as ‘service providers’ rather than ‘network operators’.

Hugh Bradlow, chief technology officer of Australia’s Telstra noted that the “telecommunications industry is, at its heart, a service provider business – we just got a bit distracted for a 100 years or so by being ‘network operators’ because we had this large asset that gave us control over services.

So at the heart of the operators have always being – profit – rather than service or so many Nigerians see them.

Profit drives the ‘networks’ to load their system, roll out services even when they are aware of poor QoS as a result of over-capacity utilization leading to network congestions.

Bradlow believes that with the emerging telecom ecosystem occasioned by competing new technologies, telcos should instead “focus on delivering a holistic customer experience that empowers the consumer and business and allow them to get the most out of their services – fixed as well as mobile.”

He spoke at the GSMA Mobile Asia Expo 2012 last week  and noted that Telstra is “working on a wide range of partnerships with all sorts of players in the industry, ranging from our large traditional vendors, to new startups to the so-called over-the-top players. We are doing this to ensure that we can deliver the best possible user experience to our customers.”

Perhaps, as often cited by critics, it would do Nigerian operators a world of good if they re-invent their business module to fit into the peculiar operating environment rather than the one-fit-all approach seem to be adopted in a challenging terrain as Nigeria.

It would do them better to present themselves as one-partner-with-Nigeria, rather than businesses that repatriate capital out the Nigerian economy.

The NCC appears to be in a no-win-situation – it would swim or sink with the operators’ overbearing tendencies rather than revert to the pre-GSM Nitel monopoly days. The operators seem aware of the fact that Nigeria has no fall-back backbone; hence they would remain its ‘beautiful bride’.

Franco Bernabe, GSMA chairman is already predicting more growth by 2015 that would see 9.1 billion mobile connections, 4.6 billion subscribers, 3.2 billion mobile broadband connections and 350 million LTE connections, generating $1.9 trillion and providing close to 10 million jobs.

To achieve this goal, Bernabe noted there was need for more investments, condoned by a healthy competitive and fair regulatory environment.

 


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General News

MSMEs Paucity of Funds Receives Boost as Senate Backs Bill Seeking to Unlock Cash for them

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Businesses across Nigeria, particularly micro, small and medium enterprises (MSMEs), may soon be able to convert unpaid invoices and credit sales into immediate cash without relying on conventional bank loans following the passage of the Factoring, Assignments and Receivables Financing Bill for second reading in the Senate.

The bill, which seeks to establish a legal framework for factoring and receivables financing, is expected to improve access to credit, boost liquidity for businesses and enhance domestic and international trade.

It also seeks to provide legal certainty for the assignment of receivables through factoring, promote transparency, modernise assignment laws and facilitate greater access to credit for businesses across the country.

Leading debate on the bill which was sent from the House of Representatives for concurrence, Senate Leader Opeyemi Bamidele said on Tuesday that the proposed legislation would create an enabling environment for debt factoring to thrive in Nigeria while defining the rights and obligations of creditors, factors and debtors involved in such transactions.

He explained that the bill provides for factoring contracts between sellers and factors and clarifies the legal relationship among parties in receivables financing arrangements.

According to Bamidele, the legislation has already passed all legislative stages in the House of Representatives and has complied with the Senate’s procedural requirements under Order 78(3) of the Senate Standing Orders.

He told lawmakers that the Senate Ad Hoc Committee on Compliance, chaired by Abdul Ningi, had scrutinised and cleared the bill for concurrence.

“The committee confirmed that all procedural requirements for consideration and concurrence by the Senate have been fully met,” he said.

Seconding the bill, Adetokunbo Abiru said the legislation would provide businesses with an alternative source of financing by enabling them to turn credit sales into cash and improve their working capital.

Abiru noted that factoring has become increasingly popular across Africa over the last decade, largely through initiatives supported by the African Export-Import Bank (Afreximbank).

He disclosed that the African factoring market is currently valued at over $50 billion, but Nigeria’s participation remains below one per cent.

According to him, countries such as Egypt and Morocco have benefited significantly from the financing model, adding that Nigeria risks missing out on the growing market without a clear regulatory framework.

“I think that passing this major legislation will help support our micro, small and medium enterprises in terms of converting most of their credit sales into cash without going through the normal borrowing arrangement,” Abiru said.

In his remarks, Ningi also assured lawmakers that the compliance committee had reviewed the bill and found no legal impediments to its passage.

Following a voice vote, the Senate approved the bill for second reading and subsequently referred it to the Committee of the Whole for clause-by-clause consideration.

 


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IMF Warns Nigeria of Risks in $5Bn Swap Deal with ‌First Abu Dhabi Bank

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The IMF on Tuesday warned of risks surrounding Nigeria’s plan to borrow up to $5 billion through a derivatives agreement with ‌First Abu Dhabi Bank, saying such transactions are often opaque and complex.

IMF Warns Nigeria of Risks in $5Bn Swap Deal with ‌First Abu Dhabi Bank

Recall that the Senate in April gave its approval to the agreement, joining other Africa borrowers like Senegal and Angola who have tapped similar arrangements over the past year.

“Our view is that the transaction in these types of structures carry risks. Usually they are opaque so the terms are not always very transparent when we reviewed these instruments ​across countries,” Christian Ebeke, IMF resident representative in Nigeria, told reporters.

Ebeke said Nigeria could instead issue eurobonds to finance its deficits or other means to raise funding, including on concessional terms.

Nigeria intends to use proceeds from the total return swap, or TRS, to refinance expensive debt and pay for infrastructure.

In its latest Article IV review, the Fund praised Nigeria’s sweeping reforms, saying they had strengthened economic stability and investor confidence, but warned that the benefits had ‌yet to reach millions of citizens and could be undermined by global shocks, including the Middle East conflict.

The reforms since 2023 under President Bola Tinubu – including fuel subsidy removal, tighter monetary policy and exchange rate liberalisation – had rebuilt buffers and improved macroeconomic management, the IMF said.

However, it cautioned that the reforms were also contributing to social strain, with poverty levels at 63% and millions facing food insecurity, underscoring a widening gap between macro gains and household realities.

The IMF said improved policy credibility and forex reforms had helped Nigeria regain access to international capital markets and attract portfolio inflows, while reducing risk premiums. The central bank says gross reserves are at $50 billion, the highest in 17 years.

But reliance on volatile foreign portfolio investment poses rollover risks, the IMF said, urging a shift towards more stable, long-term capital such as foreign direct investment.


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SSDC Warns Businesses against Cyber, Election-Related Risks

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Security Skills Development Company (SSDC) has released its 2026 Security Outlook, highlighting four major security challenges expected to shape Nigeria’s business and operating environment as the country moves closer to the 2027 general election.

SSDC Warns Businesses against Cyber, Election-Related Risks

The report, developed from a nationwide survey and expert contributions at the recently concluded Security Thought Leadership Roundtable, identifies internal security threats, protection of national assets, cyber risks and election-related instability as the most significant concerns facing organisations and institutions in the coming year.

According to SSDC, findings from the survey and stakeholder discussions reveal growing concern over the increasing complexity of security challenges and their potential impact on business continuity, economic stability and public confidence.

A substantial number of respondents identified internal threats within organisations as an emerging risk, pointing to the need for stronger corporate governance, workforce integrity measures and structured risk management systems.

Security experts at the roundtable noted that weaknesses in critical public infrastructure and national assets could have far-reaching consequences for the economy and national development if not adequately addressed.

The report also highlights cybercrime as a persistent and evolving threat to both public and private sector institutions.

Participants stressed the importance of strengthening cyber resilience through proactive monitoring, investment in technology-driven safeguards and improved security awareness.

Another key concern raised in the outlook is what SSDC described as the “2027 Election Shadow.” Many respondents expressed concerns about the possibility of heightened political tension as the election season approaches, warning that uncertainty and security disruptions could affect business operations, investment decisions and overall economic confidence.

Speaking on the report’s findings, Mike Igbodipe, managing director, SSDC, called for a more strategic approach to security management across both public and private sectors.

He said organisations must move beyond reactive security measures and integrate security considerations into their broader strategic planning and decision-making processes. He also advocated the development of a gold-standard, locally certified training programme for security professionals tailored to Nigeria’s unique security environment.

SSDC, a security training and consulting firm focused on advancing professional standards in Nigeria’s security sector and strengthening industrial resilience through capacity building and strategic expertise, said the Security Outlook forms part of its ongoing thought leadership initiative aimed at promoting informed dialogue on national security, institutional resilience and risk management.

The company reaffirmed its commitment to supporting stakeholders through research, training and strategic advisory services designed to improve preparedness and response to emerging security challenges.

 

 

 


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