Some banks in Nigeria have started deploying self maintaining Automated Teller Machines (ATMs) to stem the growing worry of downtime experienced at the computerized telecommunications device that provides the customers of a financial institution with access to financial transactions without the need for a human clerk or bank teller.
GT Bank and Access Bank are top banks that have deployed the latest version of Wincor Nixdorf’s Pro-View software solution with enhanced service management functions.
Pro-View software solution provides self monitoring capability of an ATM’s status to a central unit and controls the initiation, execution and documentation of the service processes required.
Around the world, ProView is currently used to control around 55,000 terminals (ATMs, statement printers, stamp machines and travel ticket terminals).
Nigeria CommunicationsWeek investigations reveal that for the first time, the control function forms part of an automated Short Message Service (SMS) and E-mail process, that also features voice input.
This makes it possible, for example, to relay automated voice reports concerning the operating status of the self-service systems (ATM’s) and fault warnings directly to service personnel, so that fault warnings can be handled most rapidly.
As soon as a fault report is received by Pro-View software solution, the system generates an E-mail and SMS, which is immediately passed to service personnel. If the recipient fails to respond, the ticket is automatically forwarded to the next level. If the fault is not rectified within the maximum downtime stipulated by the client, the SMS/E-mail can then be given priority status.