The developments in the world have brought about the need for Nipost to re-strategize its methods of doing business. Globalization has actually made letter post and other older forms of communication somewhat irrelevant and out of place in the new socio economic order.
In order to remain relevant in the postal system, Nipost had to re-engineer and introduce some innovations that are in tune with the way postal services are run in other climes. Information and Communication Technology has actually brought a radical change on the way we do things and communicate that some of the older forms of communication are on the verge of extinction because of lack of patronage. To exploit the opportunities offered by the new development, Nipost saw the need to enhance its marketing department and also introduced other innovations that were tailored to see Nipost as a one-stop- shop for e-services. In this regard, it introduced post cash. Post cash is premium service rendered by the organization and there is no maximum or minimum amount that can be transferred through the platform. Consumer of the product just walks into a Nipost office to transfer money and he will be given a PIN which he mentions to the recipient. The recipient only has to answer a few questions and mentions the Personal Identification Number (Pin) and he gets paid.
Nipost is not resting on the achievements it has made with some of its new products; the government subsidiary is striving to see that it becomes self sustaining and be able to take certain decisions that affect the wellbeing of the organization.
Mori Baba, postmaster general of the federation had intimated that Nipost was undergoing reforms and predicted that before the end of the year Nipost would have been commercialized . As this is yet to take effect, the preparation had seen many staff of the organization in different cadre undergo trainings such as on management courses, mail handling and processing, computer appreciation among others. The essence of this is to boost efficiency and service delivery in Nipost .
Mori Baba maintained that commercialization of Nipost would lead to socioeconomic development of the country and achieve efficient service delivery for the organization. The organization has also seen the role of ICT as a great enabler of development and has entered into a memorandum of understanding with Galaxy Backbone to provide Vsat internet services to 1,500 Nipost offices scattered across the length and breadth of the federation. In this arrangement, Nipost will offer internet and other online services beyond the urban centres to the remote communities where there are post offices. The plan is commendable as the project when implemented will connect our youths in the rural area to the information superhighway and there won’t be much difference between a youth dwelling in the urban area and his contemporary in the rural area who exploits the opportunities offered by the Nipost ICT parks.
Nipost has also embarked on the renovation of post offices in the six geopolitical zones of the country .It entered into collaboration with the Bureau of Private Enterprises (BPE) to re-orientate the Nipost workforce that work as a government parastatal to become customer-centric . It is also redesigning most of its products and introducing new ones to meet the demands of the customer. Before this time, Nipost had received a lot of knocks from customers and from other sectors of the economy describing the organization as one that was marred with bureaucracy, complacency, insolvency, technological obsolescence and having inadequate operational vehicles.