Peter Chukwu , assistant head of operations , Souche Parcel Services Limited has blamed airliners at the nation’s airport for the delay in some of the courier companies not meeting up with their transit time as most often Chukwu said airliners sometimes deceive courier companies that their consignments have left when actually the flight that is supposed to carry the consignment didn’t the nation’s airport as a result of bad whether or owing to technical hitches on the plane .
Chukwu said such deceptive information has always put courier companies on collision course with their customers who are anxious to know where their parcels are especially with the innovation in Information Technology which avails them the opportunity to trace and track their consignments as soon as they pay for such delivery .
Chukwu informed that there is a lot of pressure from the courier industry coming from clients and outstation staff of some of the courier companies. He said outstations staff because they are not within the purview of control are most of the times are not sincere in their service to their various organizations and this he said has undermined return on investment by their employers. Chukwu believes that courier operations rely on capable staff who are able to deliver the goods. He said that whether a staff have experience in courier or not that there is need for intense training in courier companies for the staff to understand the dynamics in a particular courier company.
He said courier business is all about patience that after consignments have been delivered to customers that most of the times it takes up to 60 days before payment is made even if the courier company sourced for loan to be able to execute the lob.
Souche Parcel Services, according to Chukwu recently added three branches to its network. The company now covers Akwa Ibom, Yola , Zaria and plans of massive rollout in more cities in the nearest future.