Telecom
Airtel Expands Footprint, Commissions New Outlet in Apapa Mall
Airtel Nigeria, leading telecommunications services provider, has taken further steps to deepen customer service delivery through its retail footprints, with the commissioning of an ultramodern showroom in Apapa, Lagos.
The new showroom which is located in the Apapa Mall, along Park Lane, is a walk-in service centre that offers customers the convenience and ease of access to Airtel’s range of value-added products and services as well as the comfort of first-hand contact and interactions with customer service agents.
The shop is fully equipped to provide a diverse range of services including enquiries, SIM registration and replacement, sales of low-end and high-end mobile devices, electronic and voucher recharge among other services.
Speaking at the launch, Mr. Femi Oshinlaja, the Company’s regional operations director, Lagos, explained that the new service point was in line with the company’s goal of taking its customer service delivery to the doorsteps of Nigerians.
Oshinlaja said, “This project was born out of the commitment and desire to reach people around this locality with the quality products and services of Airtel, and also to provide solutions to challenges faced by both new and existing customers on the Airtel Network”.
The Airtel Regional Operations Director, Lagos noted that the showroom will address the quest for better service experience by the residents of Apapa and environs just as he addedthat quality customer service delivery is at the heart of the operations of the company, explaining that this attribute has accounted for several awards in favour of the company.
According to him, “Quality customer service delivery is the main ingredient that defines our very essence as a customer-centric organization and we are here to render quality services to all our new and existing customers in this locality.
He described the shop as a one-stop solution centre for customers residing in Apapa and environs, and assuredresidents that Airtel will continue to create specific value offerings that will not only meet their communications needs but also help them succeed in their respective endeavours.
While cutting the tape to declare the showroom open, His Royal Majesty Oba Fatai Aromire, Oba of Ijora Iganmu Kingdom, commended Airtel for expanding its customer service channels to the people of Apapa and environs.
The Oba, who was represented by Alhaji Baale Ajibola Igbalaye, noted the showroom will afford residents of the area easy access to Airtel’s robust range of products and services and also offer quicker resolution to service related issues.
The Airtel Apapa Mall showroom has five service points and a VIP section designed to offer express services to high value customers. It is a full-fledged service delivery point as well as customer relationship centre that will provide both existing and prospective customers sales and service support.
Also in attendance at the ceremony were Alhaja Sariatu Amusa, Iyaloja of Ifelodun Ogungbe Market, Apapa; Oladapo Dosumu; GM, Sales & Distribution Airtel Nigeria; Tolulope Tope-Awofeko, Head Retail Showroom & Franchise, Airtel Nigeria; Edero Daro–Idollo, Regional Retail Head, Lagos, Airtel Nigeria and Olawale Alao, Zonal Business Manager, Lagos, Airtel Nigeria.
Telecom
NCC Advises Subscribers to Opt for Strong Passwords to Beat Hackers
Nigerian Communications Commission (NCC), has advised telecommunications subscribers to opt for strong passwords to prevent unauthorized access to their mobile devices.
In a recent update on its official Facebook page, the NCC focused on how cyber-attacks could be prevented, emphasizing the importance of creating strong passwords to safeguard online accounts
The Commission urged subscribers to ensure that they have a password to log in securely.
The NCC wrote on its official Facebook page, “Protect your online accounts (such as banks and digital media) by using strong and complex passwords.”
It believes that by opting for strong passwords, individuals could defend themselves against cyber attacks.
Telecom
Starlink Users in SA to be Cut Off April 30
Starlink users in South Africa are facing a major setback as the satellite internet service provider has issued a warning that their services will be terminated by the end of the month.
In an email sent to many South African users, Starlink stated that their internet access will cease on April 30 due to violation of its terms and conditions.
The email emphasized that using Starlink kits outside of designated areas, as indicated on the Starlink Availability Map, is against their terms. Consequently, users will only be able to access their Starlink account for updates after the termination.
Starlink, a company owned by Elon Musk’s SpaceX, operates a fleet of low earth orbit satellites that offer high-speed internet globally. Despite its potential to revolutionize connectivity, Starlink has been unable to obtain a license to operate in South Africa from the Independent Communications Authority of South Africa (Icasa).
Independent Communications Authority of South Africa (ICASA) requirements mandate that any applicant must have 30% ownership from historically disadvantaged groups to be considered for a license.
However, many in South Africa resorted to creative methods to access Starlink services, including purchasing roaming packages from countries where Starlink is licensed.
However, ICASA. clarified in a government gazette last November that using Starlink in this manner is illegal.
Additionally, Starlink itself stated in the recent email to users that the ‘Mobile – Regional’ plans are meant for temporary travel and transit, not permanent use in a location. Continuous use of these plans outside the country where service was ordered will result in service restriction.
Starlink advised those interested in making its services available in their region to contact local authorities.
Telecom
9mobile Clinches 2 Trophies at the Prestigious SABRE Awards 2024
Organizers of the SABRE awards have adjudged 9mobile winner in two distinct categories – The SABRE Award for Superior Achievement in Reputation Management and Special Event/Sponsorship based on the telco’s innovative and transformative campaign titled The Hack, Expand Your Hustle.
The SABRE Awards, organized by PRovoke Media, is the world’s most prestigious Public Relations awards programme dedicated to benchmarking the best PR works across the globe.
It recognizes exceptional campaigns, by brands, and agencies that exhibit the highest levels of strategic planning, creativity, integrity, effectiveness, and business results across Europe, North America, Asia and Africa.
9mobile carted home these awards based on its recognition of the importance of SMEs in driving the economic growth of Nigeria, thus positioning itself as an SME-friendly company to support their development and success to thrive and scale their businesses.
This drive to see SMEs succeed led the telco to launch a novel entrepreneurship programme – The Hack, an Enterprise Business Growth Series designed to empower entrepreneurs by giving them the knowledge, technology, and access to the market required to help them grow, with imprints in various Nigerian cities and university campuses.
With the Hack, 9mobile showed the endless opportunities in the SME sector while addressing challenges that business owners confront, assisting them in expanding their enterprises and overcoming obstacles, taking them through the hacks the SMEs need for business growth.
Expressing her delight at this global recognition, Saidat Lawal Mohammed, Director, Marketing Communications said: “It gives us great joy to see our work recognized by such a prestigious and globally respected organization such as PRovoke Media, organizers of the SABRE Awards.
“We know that this is a highly sought-after award and based on other projects we beat to clinch these awards, we are super delighted to be recognized on a global stage. What is key for us are the results we achieved and the impact we made which has served as an elevation for this recognition”, she said.
She went on to thank the management of 9mobile for their support of the Hack initiative, and the marketing communications team for the synergy in driving the campaign.
Lawal Mohammed affirmed that through this project, 9mobile burnished its reputation as Nigeria’s SME friendly telecommunications company, adding that “in the end we reached over 23.7 million people online, had over 20,000 knowledge participants, 382 entrepreneurs exhibit and over N10 million in Grants to budding entrepreneurs. The journey of the Hack has been fun and equally impactful”.
The SABRE Awards for Superior Achievement in Reputation Management recognizes public relations work that has played a central role in corporate strategy, positioning and messaging.
In its submissions 9mobile demonstrated that its PR professionals took a lead role in creating and developing a corporate reputation platform and explain how that platform shifted perceptions, built stronger stakeholders’ relationships, and ultimately contributed to corporate performance.
The Special Event/Sponsorship category recognizes the creative spark and execution by brands and agencies in how to bring to life their ideas and strategy and propel their campaigns into the target audience consciousness, raising brand exposure and providing a competitive advantage.
9mobile had previously won Certificates of Excellence under the Corporate Social Responsibility category for its Health Talk Series and Health Workers Appreciation as well as Future CEO Initiative under the Technology category.
The 2024 Awards for Superior Achievement in Branding Reputation and Engagement (SABRE) will be held on May 16 in Abidjan, Cote D’Ivoire, on the sidelines of the annual Conference of the African Public Relations Association (APRA).
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