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Integrating Challenged Group in Universal Access Effort

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One section of the Nigeria society that seems not to have been carried along in both services and programmes such as promos by telecommunications operators is the Challenged Group.
Challenged group comprises people with one form of disability or the other which incapacitated them from competing effectively with physically fit in the society.
In recognition of this ugly trend, the Nigerian Communications Commission (NCC) sometime last year held an interactive session with the group and found that they are left out and exposed to compete with physically fit in the society in the use of services provided by telecom operators when their disability did not allow them.
It was in view of this that the commission held a consultative forum with operators in the telecommunications industry in July last year on how to assist this group and old people through a special service and tariff.
Ms. Lola Emekporia, director, Consumer Affairs, NCC, said the commission also discovered from the commission’s interaction with the group that they constitute 25 per cent of the society. She stressed the need for urgent attention as to the way services are provided in order that they are carted for.
It was also noticed she added, that billing platform that support checking of account balance through short message service does not accommodate this group as those of them that are visual impaired can not know their account balance. Deactivation of audio/voice prompt facility used by visual impaired people by GSM operators. It added that the operators that have not deactivated the service charge between N20 to N25 for using that service. It was observed that promotions run by operators exclude challenged group by the way it is structured.
The neglect being suffered by the challenged group and old people in the country by telecommunications service providers is not specific to Nigeria, they are as well faced with similar neglect in some others countries that informed the focus of the International Telecommunications Union (ITU) Asia-Pacific Regional Forum on Mainstreaming ICT Accessibility for Persons with Disabilities, held in Bangkok, Thailand from 25 to 27 August 2009. The forum shared a range of critical policy and regulatory measures to promote accessible information and communication technologies (ICT) for persons with disabilities.
The Forum was hosted by the Ministry of Information and Communication Technology (MICT) of Thailand, and marked the first coordinated effort to promote implementation of the ICT provisions of the United Nations Convention on the Rights of Persons with Disabilities (UN CRPD). The Convention puts rights to ICT accessibility on a par with well-recognized rights to accessibility to transportation and the physical environment, such as ramps to buildings for those in wheelchairs.
The Forum was opened on behalf of Ranongruk Suwanchawee, Minister of Information & Communication Technology for Thailand, who in her message to delegates called the UN CRPD "a significant step for all of humanity, since its main purpose is to protect and ensure the full and equal enjoyment of all human rights and fundamental freedoms by all persons with disabilities, and to promote respect for their inherent dignity."
It is expected that the UN Convention will make assistive ICT technologies as common as wheelchair ramps and audible signals for traffic lights, which have already become standard in many parts of the world. Assistive technologies include screen readers (which read content from websites out loud for the visually impaired), captioning or sign language on television for the deaf, cell phones that include features such as special volume control, large character touch pads and predictive text features, as well as the adoption of accessible website design by both the public and private sectors.
As of last month, 142 countries have signed the UN CRPD. "The 64 nations that have already ratified the convention represent over two-thirds of the world’s population. Gaining the right to ICT access for the 650 million persons living with disabilities around the world has made the legislative, policy and regulatory activities related to digital accessibility a major priority among ITU Member States," said Sami Al-Basheer, director of ITU’s Telecommunication Development Bureau.
The number of persons with disabilities is increasing worldwide, due to aging populations in some countries, as well as war and civil conflict, natural disasters, malnutrition and other causes.
ITU organized the Forum together with the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP). The event welcomed some 140 participants from 21 countries, including policy makers, regulators, operators, industry representatives, NGOs and disabled persons organizations, as well as experts and ICT professionals including disabled persons from across the region and beyond.
It was supported by the National Telecommunications Commission of Thailand (NTC), Australia’s Department of Broadband, Communications and the Digital Economy (DBCDE), and the National Electronics and Computer Technology Center (Nectec).
Dr Eun-Ju Kim, head of the ITU Regional Office for Asia and the Pacific, said the Forum demonstrated that the Asia-Pacific region is leading the ICT accessibility agenda of the UN CRPD through multi-stakeholder partnership. "There is significant momentum in the region and a great level of awareness of the need to promote ICT accessibility. This Forum enabled countries in the region to not only provide a platform to all stakeholders but also share their innovative practices," she said.
The Government of Thailand, which has ratified the UN CRPD, is working on implementation by establishing learning centres nationwide that include assistive technologies such as Braille printers and digital talking books for use by the visually impaired. There are also plans to use closed captioning for television programming to promote use by hearing impaired users.
ITU and its partner, the Global Initiative for Inclusive ICTs (G3ict), recently teamed up to develop an online Toolkit for Policy Makers on e-Accessibility & Service Needs for Persons with Disabilities, to assist national regulators, policy makers and legislators to implement measures and foster national programmes supporting the digital accessibility agenda of the CRPD. At the same time, ITU is a major champion of the role of agreed international standards for ICT accessibility development. ICT accessibility standards applied to different technologies will help manufacturers gain access to global markets and leverage economies of scale in production and distribution. Users benefit through lower costs and the assurance that equipment will integrate and work efficiently with other ICT systems.
At the consultative forum NCC held with telecom operators, service providers pledged their willingness to support the challenged group through implementation of policies geared towards the benefit of members of the group.
Olajide Aremu, technical manager, Globacom, said that there should be clear policy on what is expected of operators to implement to assist the challenge group.
Operators were urged to look at designing a programme or service for the challenged group as part of their over all marketing strategy and not as if they doing the group a farvour, as such effort forms part of universal access which ensures that nobody is left behind in the provision of telecommunications services.
Deolu Ogunbanjo, president, National Association of Telecommunications Subscribers of Nigeria (Natcomms) said that his association had made representation to NCC at the commission’s consumer outreach programme held in Ile-Ife, in which they are seeking implementation of certain service and policies in favour of the challenged group.
He noted that the use of voice prompt to check account balance is yet to be implemented by GSM operators except GloMobile that charge for the service. He said if other operators in the GSM space which accounts for greater percentage of subscribers as well as coverage, provide the voice prompt platform for checking of account balance it would have taken care of agitation of blind people in the society.
Ogunbanjo, added that Code Division Multiple Access (CDMA) service providers have both platforms on their network and are not charging for it.
He also emphasized on the need for operators to provide a system that allows deaf people to lodge complain and solve problems associated with service provision through data on their phone, which presently is not available. He explained that the argument by operators that such people could use internet and send email to their customer care department, did not provide access to greater percentage of deaf people as most of them don’t have access to the internet especially those living in rural areas.
Challenged group are as important as physically feet in the society and therefore should be carried along especially in the provision of telecommunications services by address their unique challenge through the provision peculiar services. NCC as the regulator of the industry need to monitor effectively the implementation of recommended challenged group and old people oriented services by telecommunications operators, in line with the United Nations Convention on the Rights of Persons with Disabilities (UN CRPD).

 

 


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MTN Foundation Commits N32Bn in Projects across Nigeria

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The MTN Foundation has disclosed that it has committed more than N32 billion to social intervention programmes across Nigeria.

MTN Foundation Commits N32Bn in Projects across Nigeria

It said over 32 million people benefited from the scheme since its establishment in 2004.

The interventions, it noted, have reached thousands of communities nationwide through initiatives focused on education, healthcare, youth development and economic empowerment.

Speaking at the Anti-Substance Abuse Programme (ASAP) stakeholders’ conference in Ilorin, Joseph Akpata, Kwara State Manager, Development Portfolio, said the organisation has sustained its commitment to improving lives through impactful and measurable investments.

According to him, the foundation was created as the corporate social investment vehicle of MTN Nigeria and has continued to implement programmes designed to address critical social and developmental challenges.

“Since we started in 2004, we have invested over N32 billion in impactful projects across the country, and we have been keeping our records,” Akpata said.

He stated that the foundation’s interventions have so far impacted more than 32 million people in over 30,000 communities and scores of local government areas across the federation.

Akpata noted that the fight against substance abuse among young people remains a major priority for the organisation, prompting the launch of the Anti-Substance Abuse Programme in 2019.

He explained that the initiative was designed to reduce the number of first-time drug users through sustained advocacy, awareness campaigns and educational interventions targeted at young Nigerians.

“Our goal for the Anti-Substance Abuse Programme is to contribute to reducing the number of first-time users of drugs and other substances through advocacy, education and empowerment programmes,” he said.

The MTN Foundation official revealed that the programme has already reached more than 50,400 students across Nigeria, while over 1,500 teachers have received specialised training to support the campaign.

Mrs Mosun Belo-Olusoga, chairperson of the MTN Foundation, said the organisation remains committed to safeguarding the future of young Nigerians by equipping them with the knowledge and support needed to make informed choices.

Represented by Valentina Obayemi, she said the foundation’s belief in the potential of Nigeria’s youth inspired the launch of the anti-substance abuse initiative and continues to shape its interventions.

“This year, we are taking our message directly to 50 public secondary schools across 10 states and the Federal Capital Territory, reaching more than 20,000 students at a critical stage in their lives where the right information can shape their future,” she said.

Belo-Olusoga added that the foundation plans to train 250 additional teachers to identify, support and guide students participating in drug education and quiz competition programmes.

She said the intervention is also being extended beyond secondary schools through increased engagement with tertiary institutions and grassroots advocacy platforms.

According to her, the foundation is strengthening its partnership with the National Youth Service Corps to widen awareness campaigns while continuing support for the National Drug Law Enforcement Agency’s 24-hour toll-free psychosocial support helpline.

She noted that the collaboration is aimed at ensuring individuals battling substance abuse can access professional assistance and counselling whenever needed.


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NCC Begins Review Telecom Termination Rates after 8 Years

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Nigerian Communications Commission (NCC) has commenced a comprehensive review of Mobile Termination Rates (MTR) eight years after the current rates were introduced, citing changing economic realities, technological advancements and shifts in telecommunications traffic patterns.

NCC Begins Review Telecom Termination Rates after 8 Years

Mobile Termination Rates are regulated fees paid by one operator to another to complete calls across networks.

They influence competition, investment, and retail pricing.

The exercise, kicked off in Lagos at a mobile termination rate stakeholder forum on Tuesday, brought regulators, operators and industry participants into a structured process to reassess wholesale pricing rules that govern payments between networks for completing voice calls.

Speaking at a stakeholders’ engagement in Lagos, Mrs Omotayo Mohammed, head of Competition and Tariff at the NCC, said the review had become necessary because the existing rates no longer reflect prevailing operational and economic conditions in the telecommunications sector.

According to her, the current MTR stands at N3.90 per minute for generic operators and N4.70 per minute for new entrants, rates that have remained unchanged since 2018.

Mohammed noted that the telecommunications landscape has undergone significant changes over the years, driven by naira depreciation, rising inflation, escalating energy costs and evolving consumer behaviour.

“The foundation of wholesale interconnection affects every stakeholder in this room. Misaligned termination rates can enable dominant operators to foreclose smaller competitors, deter infrastructure investment and ultimately burden consumers through inflated retail prices,” she said.

She explained that the deployment of 5G networks, artificial intelligence (AI)-driven services and Internet of Things (IoT) applications has altered network usage patterns beyond what was envisaged in the 2018 cost model.

Mohammed further observed that over-the-top (OTT) platforms such as WhatsApp and Telegram now account for a significant share of voice and messaging traffic, reducing dependence on traditional interconnection services.

To drive the review process, the NCC has engaged KPMG as consultant for the study and stakeholder engagement exercise, which is expected to last four months.

The exercise will also examine issues relating to Unstructured Supplementary Service Data (USSD) services and application-to-person (A2P) short message service (SMS), both of which have become increasingly critical to Nigeria’s digital economy.

Mohammed stated that the review is being conducted in line with Sections 4, 96, 97 and 108 of the Nigerian Communications Act 2003, which empower the commission to promote investment, protect consumers and ensure fair competition.

She said the study would establish a cost-reflective MTR framework across different technology generations, operator categories and clearing house arrangements.

The review will also cover international termination rates (ITR) to tackle grey-route traffic concerns, develop a pricing framework for mobile virtual network operators (MVNOs) and assess the current asymmetric rate structure between established operators and new entrants.

“The consultancy adopts an evidence-based and consultative approach. Stakeholders will have opportunities to submit their views and validate assumptions before any determination is made,” Mohammed assured.

She added that the review is expected to enhance retail affordability, improve access to digital financial services and enable operators to recover costs in line with prevailing capital and operational expenditure realities.

According to her, transparent and cost-reflective rates will encourage infrastructure investment and boost investor confidence in Nigeria’s digital economy.

Mohammed also assured stakeholders that the NCC would make its methodology, key assumptions and cost model parameters available throughout the process to ensure transparency and accountability.

In her remarks, Mrs Nnenna Ukoha, director of Public Affairs at the NCC,  noted that mobile termination rates remain central to pricing structures, competition, service quality and overall consumer experience.

“We are particularly encouraged by the rapt attention, intellectual rigour and keen interest demonstrated by participants throughout today’s session.

“This active engagement reflects not only the relevance of the issues discussed but also a shared commitment to the sustainable growth and development of Nigeria’s telecommunications sector,” Ukoha said.

She stressed that discussions at the forum highlighted both the challenges and opportunities associated with the MTR determination process and underscored the need for sustained stakeholder engagement.

Ukoha reiterated that the consultation window remains open and encouraged industry stakeholders to submit additional inputs, data and perspectives to support a balanced, forward-looking and sustainable outcome for the sector.

She reaffirmed the NCC’s commitment to collaboration and inclusive regulation aimed at building a resilient, competitive and future-ready telecommunications industry.


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Airtel Africa Foundation Completes Year One Scholarship Disbursement for 100 Tech Scholars in Nigeria

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The Airtel Africa Foundation, through Airtel Nigeria, has completed the disbursement of first year funding to the first cohort of 100 beneficiaries under its flagship Airtel Africa Tech Fellowship Programme.

The initiative, which was launched to support high-performing but financially disadvantaged 100-level students studying technology-related courses in public universities, covers tuition, accommodation, stipends, and other essential materials such as laptop computers.

Each of the beneficiaries received an average of ₦500,000, making a total of ₦50 million disbursed as of May 29, 2026.  Funding will continue, the Foundation has said, through the duration of the students’ four-to-five-year academic programmes.

The 100 recipients, referred to as Airtel fellows, were selected through an independent process from accredited public universities across Nigeria and are enrolled in courses including Computer Science, Information Technology, Data Science, Software Engineering, Cybersecurity, Artificial Intelligence, among others.

Participating institutions in the first batch of the scholarship scheme are the University of Lagos (UNILAG), the University of Nigeria, Nsukka (UNN), Ahmadu Bello University (ABU), the University of Benin (UNIBEN), Obafemi Awolowo University (OAU), the University of Ilorin (UNILORIN) and Tai Solarin University of Education (TASUED).

Commenting on the milestone, Chairman of Airtel Africa Foundation, Dr. Segun Ogunsanya, said, “We are not just funding education; we are building a pipeline of skilled innovators who will contribute meaningfully to Africa’s digital economy. The transparency of this process and the full delivery of our commitment to these 100 scholars are matters of great pride for the Foundation.”

Also speaking on the progress, the Chief Executive Officer of Airtel Nigeria, Dinesh Balsingh, noted that the initiative reflects Airtel’s long-standing commitment to empowering the youth through education and digital inclusion.

“At Airtel Nigeria, we believe that the future of our country lies in the hands of our youth. This ₦50 million disbursement is proof that when we say we are committed to empowering young Nigerians, we mean it fully and transparently. I congratulate every scholar and encourage you to make the most of this opportunity. Your success is our success,” he said.

The Airtel Fellowship Tech Fellowship forms part of the Foundation’s efforts to equip African youth with advanced digital and technical skills, within its broader F.E.E.D agenda which focuses on Financial Inclusion, Education, Environmental protection and Digital Inclusion.

Beyond financial support, the initiative is designed to equip beneficiaries with the skills, mentorship, and exposure required to thrive in an increasingly digital world.


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