National Association of Telecommunications Subscribers (NATCOMS) will on September 28 hold the first edition of the National Telecommunications Subscribers Summit to create an independent forum where subscribers will have firsthand knowledge about the service delivery processes of telecoms operators.
A statement this morning by by Deolu Ogunbanjo and Bayo Omotubora, national president and secretary respectively said that the theme of the summit is “Nigeira Telecoms Revolution: Consumerism as the Last Mile Challenge”
The event is slated for Muson Centre, Lagos and the organizers said it a one-stop shop event for the telecoms operators where common causes of network failure and several challenges in the industry will be examined and
solutions proffered.
“Furthermore, the summit is meant to get subscribers input on how to address the myriad of challenges facing the industry, get them to consent to the line of actions that will be presented as a communiqué, which will be presented to the National Assembly as Action Plan for tackling the challenges of the industry” the statement added.
According to NATCOMS, available statistics showed that Nigeria is the fastest growing telecoms market in Africa, having the most vibrant subscriber’s structure in Africa and that consumer ratio by subscriber is the highest in Africa and “subscriber’s impact on telecoms operators is also the highest in Africa”.
NATCOMS said it is hosting the summit because the telecoms industry is a huge source of Foreign Direct Investment (FDI) and the highest employment generator to the nation as well as being the highest contributor to our Gross Domestic Product (GDP), and currently tipped to increase following the landing of some submarine mobile cable”.
“Another critical reason for calling the Summit is the major rift, which the issue of service quality has created in the past between key stakeholders in the industry.
Furthermore, with policies, mergers, etc going on in the industry, NATCOMS is bringing together the operators to disclose to Subscribers the service delivery process of telecoms services so that they can better appreciate the industry” NATCOMS also said.
Participants expected at the event are subscribers, Nigerian Communications Commission, Ministry of Communication Technology, Government at all levels, Labour, Lottery Commission, Consumer Protection Council, Joint Tax Board, Industry stakeholders, The Judiciary, National Assembly members and Gentlemen of the Press.
NATCOMS, was founded in 2002 as a non-aligned, non-profit-oriented, non-religious, non-political, independent and non-governmental organization. Its major aim among others is to continuously advocate for policies and services that are Telecoms/ ICT Consumer-friendly in consonance with the United National General Assembly Resolution on Consumer Bill of Rights, while also supporting the achievement of the World Summit on Information Society (WSIS) goals and objectives.
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