Connect with us

Telecom

NCC Reads Riot Act to MNOs over N30Bn Loss to Unsolicited SMS

Published

on

Kindly share this post

Nigerian Communications Commission (NCC) has charged the Mobile Network Operators (MNOs) to find a lasting solution to the menace of unsolicited Short Message Service (SMS) immediately.

This followed claims by the National Association of Telecommunications Subscribers of Nigeria (NATCOMS) that telephone users in the country lose about N30 billion to unsolicited SMS) monthly from the activities of Value Added Service Providers (VAS).

These were parts of the fallouts of the 4th quarter /Open Forum of Industry Consumer Advisory Forum (ICAF) held in Lagos recently on the theme: “effective service delivery: issues and challenges”.

Alhaji Abdullahi Maikano, director, Consumer Affairs Department, NCC, disclosed that the NCC will meet with the operators soon to identify what could be the challenges they are facing in checkmating the activities of VAS providers on their networks, stressing that this has become very important so that consumers will not continue to suffer from the menace.

But Deolu Ogunbanjo, NATCOMS president, said so many Nigerians are bleeding through this menace.

Ogunbanjo, who said the time has come for better regulation of this aspect of Nigeria’s telecommunications sector, based his analysis on the fact that on the average, telecommunications subscribers in Nigeria spent about N200, which the operators deduct from their accounts without permission.

The MNOs (MTN, Globacom; Airtel and Etisalat) on the other hand have claimed that most of the unsolicited text messages do not come directly from them but through the VAS providers.

At the end of the meeting, the NCC was urged to meet with the Network Operators/Service Providers and VAS licensees to urgently address the issues of unsolicited text messages and automatic data renewal.

Industry Consumer Advisory Forum (ICAF) was established by the Nigerian Communications Commission (NCC) about Six (6) years ago as an independent body responsible for advising and making recommendations to NCC on issues and challenges affecting consumers of telecoms products and services in Nigeria.

The objective of ICAF is to ensure that all stakeholders are carried along in articulating a regulatory process that will promote and ensure consumer protection at all times.

At the 4th quarter/open Forum issues on creating customer-centric culture; paradigm shift from customer satisfaction to customer experience led the discussion, even as participants looked at ”Issues and Challenges of Effective Service Delivery”

However, ICAF wants ‘Service Providers’ Compliance to addressed the furore on unsolicited SMS, automatic data plan renewal and credit depletion’

The forum further enjoined Service Providers to progress from customer satisfaction to positive customer experience for all their subscribers.

The forum notes with great concern the numerous complaints of unsolicited text messages in the telecom industry and the need for a comprehensive framework from the NCC to address this issue in order to ameliorate the nuisance this has become.

ICAF also urged NCC to put pressure on the National Assembly to urgently pass the Critical National Infrastructure Bill; while the Commission to address the challenge of Multiple Taxation in the sector and canvass the adoption of the Lagos State smart city model to the remaining states of the Federation.

The Commission and the Service Providers were also encouraged to step up subscriber awareness campaign on industry issues and challenges.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

Treepz Doubles Down on Corporate Mobility in Africa with Launch of a New Website

Published

on

Kindly share this post

Treepz, Africa’s leading corporate mobility startup, has expanded its corporate mobility and employee transportation services across the continent with a fresh new look for its website.

 

The company’s new website boasts a sleek, user-friendly interface with added features to better showcase Treepz’s range of services for companies looking to efficiently and sustainably move employees and clients in major African cities. From on-demand employee shuttles, and school bus solutions to intra-city group trips for events and conferences, Treepz is positioning itself as an all-in-one corporate transportation provider.

Managing transportation logistics across multiple sites has always been an operational nightmare for companies,” said Onyeka Akumah, Co-Founder and Chief Executive Officer of Treepz. “Our goal is to streamline that experience through Treepz’s powerful technology platform.”

With nearly 6,000 employees of companies daily relying on Treepz’s innovative tech and reliable fleet for employee transportation or staff bus commutes, we understand the complexities of managing corporate transportation firsthand. “Our revamped website simplifies the process, offering businesses a seamless solution to optimize their transportation needs and empower their workforce in Nigeria, Kenya, Uganda and Ghana,” Onyeka added

Key Features of the New Treepz Website

  • Trackable Dashboard for a bird’s eye view of all guests’ trips in real-time when using Treepz.
  • 24/7 customer support to assist with all mobility inquiries.
  • Wide selection of vehicle options, each with professional drivers tailored to specific needs.
  • Friendly interface for easy navigation and booking.
  • Client testimonials and case studies showcasing Treepz’s success stories.

Treepz’s mission extends beyond just transportation – they aim to revolutionize how over 1 million daily commuters experience mobility across Africa. Since its launch in 2019, the company has provided employee transit for top firms like Tekexperts, Wakanow, Somasource, and Brighter Monday across Nigeria, Ghana, Kenya and Uganda. This has resulted in the transportation of about 5 million passengers since then.

With this digital reinvention, Treepz doubles down on transforming corporate mobility through tech-driven solutions. The company welcomes businesses seeking smarter ways to move their people to explore the new website www.treepz.com.


Kindly share this post
Continue Reading

Telecom

Nigerian Business Leaders Partner Google for Strategic Advantage, Seeks Competitive Edge in Privacy-First Era

Published

on

Kindly share this post

Leading companies from Nigeria joined Google West Africa at a roundtable to discuss the shift towards privacy-first marketing as third-party cookies are phased out. The forum brought together leaders from FairMoney, Konga, Mondelez, Stanbic IBTC, and Zenith Bank, highlighting a collective commitment to redefining consumer engagement in the digital age.

Businesses recognize that building consumer trust is essential in a world that increasingly values privacy. In this new era, adapting marketing strategies to be more privacy-focused is not just a necessity but a strategic move towards building sustainable customer relations. This transition challenges businesses to innovate while maintaining transparency and respect for consumer data privacy, turning potential constraints into avenues for deeper consumer engagement.

“Customer trust is the new currency,” noted Felicia Otolorin, Senior Industry Lead, West Africa, Google. “Consumers are demanding more control over their data, and the savviest businesses are seeing this shift as an opportunity. This is about reimagining how we engage with technology and data, ensuring that innovation and privacy go hand-in-hand.”

The discussions emphasised this point, highlighting the competitive advantage of adopting privacy-first strategies. Google showcased innovative solutions like Google Tag and Enhanced Conversions. These tools demonstrate a commitment to both high performance and privacy standards. Success stories illustrated how other businesses have successfully navigated this shift, offering valuable insights.

“We stand at a crucial juncture,” remarked Oluwadamilare Akinwunmi, Chief Data & AI Officer at Interswitch. “The winners of tomorrow will be those enterprises that strike a balance between innovative, data-driven marketing and a profound commitment to data protection and privacy-first practices. The essential dialogues we engage in, and the subsequent actions we take, set us on the path to achieve precisely this”

The roundtable underscores a pivotal shift towards privacy-first strategies in Nigeria’s digital marketing sphere, emphasising the critical role of collaboration and innovation in this transition. It marks a collective stride towards a future where consumer trust and data privacy form the cornerstone of business growth and competitive advantage.

“We are committed to empowering Nigerian brands in building a privacy-forward future. By harnessing AI and privacy-centric technologies, we aim to empower our partners to thrive amidst these changes,” stated Felicia Otolorin, Senior Industry Lead, West Africa, Google.


Kindly share this post
Continue Reading

Telecom

MTN Nigeria, PAU Open Applications for 3rd Edition of MTN Media Innovation Programme

Published

on

Kindly share this post

MTN Nigeria Communications Plc and the School of Media & Communications, Pan-Atlantic University have announced call for applications from qualified media practitioners to participate in the 3rd edition of the MTN Media Innovation Programme (MTN MIP-3), which will commence on May 20, 2024, at the Main Campus of the Pan-Atlantic University, Ibeju-Lekki, Lagos. 

MTN Nigeria in collaboration with the School of Media and Communication, Pan-Atlantic University, launched the Media Innovation Programme (MTN MIP) in 2022 to enable media practitioners gain deeper insight into the ever-evolving media landscape.

The six-month, fully-funded certificate fellowship, which includes a study visit to the University of Johannesburg, South Africa, and an innovation hub to incubate ideas, is open to media practitioners across all strata of the media industry including the print, electronic and online platforms. The programme is also open to social media content creators.

Speaking on the impact of the programme, Tobechukwu Okigbo, Chief Corporate Services & Sustainability Officer, MTN Nigeria said: “The media play a crucial role in shaping the society. It is important that they are enabled with tools and opportunities to do their jobs better as this ultimately benefits the society.

“Our commitment is to continue to empower media practitioners, regardless of platforms, to be able to innovate and create technological-driven solutions to our world. This is what the MTN Media Innovation Programme seeks to accomplish.”

On his part, the Dean School of Media and Communication, Pan-Atlantic University, Dr Ikechukwu Obiaya, stated that the programme brings into play the wide experience that the School has in the training of media practitioners.

In our various programmes targeted at journalists, we at the School of Media and Communication have always laid a lot of emphasis on the importance of creativity, ethics and professionalism.

“The Media Innovation Programme is one more opportunity to drive home these values but with a new emphasis on innovation.

“Journalism remains as important as ever to the society, and it is driven by the same values, but journalists require a retooling to meet the technological changes and challenges of today.

“This is the role that the Media Innovation Programme aims to play, and we are quite happy to be able to partner with MTN to achieve this goal.”

At the end of the training, the 20 successful applicants will qualify as Fellows for the 2024 cohort. The Fellows would be coached on Nigeria’s technology sector, the relationship between media and technology, and equipped with the skills to adapt to the changing realities that guarantee career and financial success in their professional practice.

Fellows will also have access to professional resources and mentorship from PAU’s erudite faculty.

Interested journalists, bloggers and content creators can apply for the Fellowship at https://smc.edu.ng/mtnmip

Applications open on Friday March 23 and close Wednesday April 10, 2024.


Kindly share this post
Continue Reading

Trending