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UBA Makes History with Leo, Chat Banking Personality on Social Media

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l-r: CEO, UBA Francophone Africa, UBA Plc, Mr. Emeke Iweriebor; Group Head, Online Banking, UBA Plc, Mr. Austin Abolusoro; GMD/CEO, UBA Plc, Mr. Kennedy Uzoka; and Executive Director and Group Chief Operations Officer, UBA Plc, Mr. Chukwuma Nweke, during the launch and introduction of Leo, a Chat Banking Personality on Social Media Platforms by UBA in Lagos
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United Bank for Africa (UBA) is fundamentally changing the way people communicate with their banks with Leo, the UBA Chat Banker that enables customers make use of their social media accounts to carry out key banking transaction.

 

On Thursday, January 11, 2018, the bank brought together its customers and financial journalists at The Backyard Bar & Grill on Musa Yar’Adua Street, Victoria Island, Lagos for the launch of its latest app.

 

Everyone present at the event knew it had to be something revolutionary.

 

For a bank that has scored many firsts in the industry and is ranked among the top three banks in effective use of social media in Nigeria in a social media report by Alder Consulting; a bank that has invested heavily in building a robust and secure e-banking platform that supports its e-banking operations globally through strategic partnerships with various local and international organizations, you could only expect the bar to keep going higher.

 

Beyond being active on Twitter, Facebook, Youtube, Instagram, Google Plus, and also running a corporate blog, Africa’s global bank is continuously innovating and developing strategies aimed at making banking seamless and effortless for millions of its existing and potential customers, while also ensuring utmost safety of their transactions.

 

It was, therefore, not surprising that UBA would score yet another first with the introduction of Leo, an innovation that is capable of revolutionizing the way banking is done in Africa.

 

Leo, a UBA Chat Banking personality that enables the bank’s customers to make use of their social media accounts to carry out key banking transactions, comes as a solution developed with people’s lifestyles in mind.

 

With Leo, customers are able to open new accounts, receive instant transaction notifications, check their balances on the go, carry out money transfers and airtime top-up, pay for Uber, as well as perform other transactions like payment of bills, data top-up, mini-statements, loan applications, cheque confirmation, account freezing, among others right on their mobile phones.

 

Designed to work within the platforms people are already familiar with, Leo has already taken off on Facebook Messenger. In the nearest future, the app is expected to show up on other social media platforms and all it takes to enjoy the services is simply to have a Facebook account.

 

At the official launch of Leo in Lagos, Kennedy Uzoka, Group Managing Director/CEO, UBA Plc, explained that Leo, being an intelligent personality, will give customers instant feedback as they transact their business on the platform, describing it as “a solution that is from the customer’s standpoint which is easy to use by anyone regardless of your career”.

 

“The formulation of this product is consistent with the bank’s customer-first philosophy, where we are doing things not the way we like but exactly what the customers want, where they want it, and in the exact platform they want,” Uzoka said.

 

“And so, we have been working with technology giants from around the world because for UBA with so many customers, we have to deal with those who have the global capacity. Therefore, we at UBA have collaborated with Facebook to come up with this. In future, Leo will show up with other platforms. All you need to do is to have an account with Facebook,” he said.

 

Highlighting some of the advantages of using the app, Uzoka said the chat language is elementary, and Leo can even help one remember what he or she needs to do at every particular point in time. On security of the platform, he said that Chat Banking with Leo does not elevate the risk already available.

 

“You do not need to learn to use it because it has always been part of your life. It is solution from customers’ point of view. Its greatest asset is its simplicity. Leo is an artificial intelligence. He will address all banking concerns. He should help pay for everything but you need to have an account with UBA to transact with Leo,” Uzoka said.

 

“This is the first time that a financial institution in Africa has come up with this manner of solution to simplify the way customers transact, something that has become necessary in today’s fast-paced world with demands for quick-time transactions and response,” he said.

 

He expressed belief that with the huge number of customers the bank has as well as its growing customer base in all the 19 countries of operation, customers would be served using modern and forward-looking technology.

 

Austine Abolusoro, group head, Online Banking, UBA Plc, who took UBA customers and journalists present through a step-by-step demonstration on how to make use of Facebook chat function to enjoy seamless banking services through chat sessions, explained that Leo is not just a chat machine but an artificial intelligence service as well a personality meant to address any type of banking concern.

 

“Leo is ready and waiting to help with most transactions and to deliver any form of banking services. Leo is operating a lifestyle banking platform on Facebook Messenger to assist with your transactions while chatting with your friends and business partners,” Abolusoro said.

 

“The security with this platform is that for every transaction, an OTP (One Time Password) is generated to the phone number that is registered on the account,” he said.

 

He explained further that to open an account and enjoy the chat banking advantage, the prospective customer just needs to log on to the Facebook Messenger and open up chat with Leo, who then takes over the conversation by telling the customer what steps to take.

 

On security measures, he said the prospective customer needs to provide a Bank Verification Number (BVN) and phone number that is linked to the BVN.

 

But there is a ceiling on the volume of transaction that can be done by customers, the bank said. Customers with low-key Know Your Customer (KYC) will transact to a limit of N50,000 daily, already existing customers can do N200,000 and N100,000 in the first seven days even as the accounts can be upgraded to do higher transaction volumes.

 

“We are increasing customers’ happiness level with this product. We have brought banking to the chartroom,” Uzoka said.

 

No doubt, as e-banking continues to reshape the way bank customers carry out their financial transactions by providing 24-hour services and saving customers the stress of joining long queues in banking halls, UBA Plc is leaving no stone unturned in its bid to not just keep up with technology but to always stay ahead of the game.

 

With eyes on the future, and conversant with the new trend in customer behaviour, the bank is constantly innovating, taking strategic steps to integrate more people into the digital financial services net, drive down cost of service, and build consumer confidence in digital platforms.

 

 

 


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E-Financial

CBN to Raise N700Bn in First Treasury Bills Auction this May

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Central Bank of Nigeria (CBN) is set to raise N700 billion through a Nigerian Treasury Bills auction scheduled for May 7, marking its first issuance for the month in line with its second-quarter borrowing plan.

CBN to Raise N700Bn in First Treasury Bills Auction this May

Details from the tender notice, issued on behalf of the Debt Management Office (DMO), show that the offering will be split across three maturities using the Dutch auction system.

The apex bank plans to issue N100 billion in 91-day bills, N50 billion in 182-day bills, and N550 billion in 364-day bills, with the longer-tenor instrument expected to attract the strongest investor demand due to higher yields.

The auction forms part of the Federal Government’s broader domestic borrowing strategy aimed at managing liquidity and funding short-term obligations.

It also kicks off two planned NTB issuances for May, with another N650 billion auction scheduled later in the month.

Investor participation is expected to remain strong, supported by favourable system liquidity and sustained interest from institutional players such as pension fund managers and financial institutions.

Analysts say the auction outcome will offer key insights into yield direction and overall market sentiment as the second quarter progresses.

Recent activity in the Treasury bills market highlights the government’s aggressive borrowing pace.

In April alone, total allotments exceeded initial targets, signalling robust demand and the government’s willingness to take advantage of market conditions.

 


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Why African Crypto Brands must Communicate like Banks, Not Startups

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By John Kokome

Across Africa, cryptocurrency has evolved from a fringe experiment into a serious financial instrument. From remittances and cross-border trade to inflation hedging and digital savings, millions of Africans now interact with crypto not as speculation, but as utility.

Yet while the market is maturing, many African crypto brands are still communicating like Silicon Valley startups, fast, flashy, informal, and overly obsessed with hype. That approach may have worked in the era of early adoption. It will not sustain trust in the era of mainstream finance.

The future belongs to crypto brands that communicate like banks.

This does not mean becoming boring, bureaucratic, or detached. It means understanding that financial services are built on trust, clarity, consistency, and accountability. Customers can forgive a fashion brand for vague messaging. They cannot forgive a financial platform for uncertainty.

Across the continent, trust remains one of the biggest barriers to financial innovation. Consumers have witnessed collapsed schemes, frozen wallets, rug pulls, and overnight disappearances disguised as “investment opportunities.” Many people do not distinguish between legitimate blockchain businesses and opportunistic fraudsters. To the average customer, they often look the same: sleek logos, social media promises, referral bonuses, and aggressive influencer marketing.

That is where communication becomes strategic.

Banks spend decades refining the language of confidence. They explain risk. They publish policies. They reassure customers during uncertainty. They understand that silence during a crisis can trigger panic. Crypto brands operating in Africa must adopt the same discipline.

When customers ask where their funds are stored, how transactions are processed, what happens during delays, or how disputes are resolved, the answers should not be buried in jargon-filled FAQs. They should be visible, simple, and repeated consistently across channels.

In practical terms, this means moving away from the startup culture of “move fast and explain later.” Financial trust does not work that way. If a platform experiences downtime, users should hear from the company immediately. If regulations change, brands should educate users calmly and clearly. If there are risks, they should be disclosed honestly, not hidden beneath marketing slogans.

African regulators are also paying closer attention to the digital asset sector. From the Central Bank of Nigeria to the Securities and Exchange Commission, institutions increasingly want visibility, compliance, and consumer protection. This should not be seen as hostility. It is a signal that crypto is entering the serious room of finance.

And in serious rooms, communication standards matter.

The brands that will thrive are not necessarily the loudest on social media. They will be the most credible. They will issue timely updates, publish transparent policies, train customer-facing teams, respond professionally to complaints, and speak with the calm authority expected of custodians of value.

Take remittances as an example. Many Africans use crypto rails because traditional transfers can be expensive or slow. But if a user sending school fees from United Kingdom to Nigeria encounters a delay, speed is no longer the only concern. Assurance becomes everything. A prompt explanation can retain a customer. Silence can lose them forever.

This is where African crypto brands have a strategic advantage. They understand local realities better than many global competitors. They know the pain of currency volatility, settlement delays, and fragmented payment systems. But local relevance alone is not enough. They must pair innovation with institutional-grade communication.

At FlashChange, for instance, the broader lesson is clear: in a trust-sensitive market, users do not only buy rates or speed. They buy confidence. Every message, update, customer response, and public statement contributes to that confidence.

The next growth phase of crypto in Africa will not be won solely by technology stacks, token listings, or referral campaigns. It will be won by reputation.

Banks learned long ago that money moves where trust lives. Crypto brands on the continent must learn the same lesson, and fast.

Because if you are handling people’s value, their savings, or their transfers, you are no longer just a startup. You are a financial institution in the public mind. Communicate accordingly.

 

John Kokome is the Corporate Communications Manager at FlashChange, a fintech platform redefining secure digital asset exchange. With experience across fintech, cryptocurrency, telecoms, and development communications in Africa.

 


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Access Bank Warns Nigerians against Fake WhatsApp Investment Groups using Aig-Imoukhuede’s Identity

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Access Bank has said that scammers are impersonating, Aigboje Aig-Imoukhuede, former group chairman, with fraudulent WhatsApp investment groups and warned Nigerians to avoid and report groups.

Access Bank Warns Nigerians against Fake WhatsApp Investment Groups using Aig-Imoukhuede’s Identity

The fake WhatsApp investment groups masquerading under the name “Value Growth Club,” lure unsuspecting members of the public into investment schemes.

In a public disclaimer issued yesterday, the bank said the fraudsters were falsely presenting themselves as associates of Aig-Imoukhuede and linking his name to Gotham Capital in a calculated bid to lend credibility to the scam.

Access Bank said checks had confirmed that Aig-Imoukhuede has no affiliation whatsoever with the WhatsApp groups or any related investment platform, stressing that the respected banker neither created, endorsed, nor authorised any initiative known as “Value Growth Club.”

The lender emphatically stated that its former chairman was not involved in any WhatsApp-based investment competition, trading group, or financial initiative tied to Gotham Capital or any similar entity, and described the representations as false, misleading, and fraudulent.

It urged members of the public not to join the groups, or send money, or disclose personal or financial information to anyone claiming to be associated with the purported platform.

The bank also advised individuals who may have encountered the groups to exit immediately, report the accounts through appropriate channels, and ignore further contact from the operators.

The warning comes amid heightened regulatory concern over the proliferation of digital investment scams in Nigeria.

Earlier this year, the Securities and Exchange Commission (SEC) similarly flagged the Value Growth Platform, warning that the entity displayed characteristics consistent with a Ponzi-style operation.

The commission said the platform had portrayed itself as a sophisticated investment service offering market intelligence, portfolio guidance, and third-party trading services, but investigations showed that its claims were misleading and potentially unlawful.


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