E-Financial
UBA Makes History with Leo, Chat Banking Personality on Social Media

United Bank for Africa (UBA) is fundamentally changing the way people communicate with their banks with Leo, the UBA Chat Banker that enables customers make use of their social media accounts to carry out key banking transaction.
On Thursday, January 11, 2018, the bank brought together its customers and financial journalists at The Backyard Bar & Grill on Musa Yar’Adua Street, Victoria Island, Lagos for the launch of its latest app.
Everyone present at the event knew it had to be something revolutionary.
For a bank that has scored many firsts in the industry and is ranked among the top three banks in effective use of social media in Nigeria in a social media report by Alder Consulting; a bank that has invested heavily in building a robust and secure e-banking platform that supports its e-banking operations globally through strategic partnerships with various local and international organizations, you could only expect the bar to keep going higher.
Beyond being active on Twitter, Facebook, Youtube, Instagram, Google Plus, and also running a corporate blog, Africa’s global bank is continuously innovating and developing strategies aimed at making banking seamless and effortless for millions of its existing and potential customers, while also ensuring utmost safety of their transactions.
It was, therefore, not surprising that UBA would score yet another first with the introduction of Leo, an innovation that is capable of revolutionizing the way banking is done in Africa.
Leo, a UBA Chat Banking personality that enables the bank’s customers to make use of their social media accounts to carry out key banking transactions, comes as a solution developed with people’s lifestyles in mind.
With Leo, customers are able to open new accounts, receive instant transaction notifications, check their balances on the go, carry out money transfers and airtime top-up, pay for Uber, as well as perform other transactions like payment of bills, data top-up, mini-statements, loan applications, cheque confirmation, account freezing, among others right on their mobile phones.
Designed to work within the platforms people are already familiar with, Leo has already taken off on Facebook Messenger. In the nearest future, the app is expected to show up on other social media platforms and all it takes to enjoy the services is simply to have a Facebook account.
At the official launch of Leo in Lagos, Kennedy Uzoka, Group Managing Director/CEO, UBA Plc, explained that Leo, being an intelligent personality, will give customers instant feedback as they transact their business on the platform, describing it as “a solution that is from the customer’s standpoint which is easy to use by anyone regardless of your career”.
“The formulation of this product is consistent with the bank’s customer-first philosophy, where we are doing things not the way we like but exactly what the customers want, where they want it, and in the exact platform they want,” Uzoka said.
“And so, we have been working with technology giants from around the world because for UBA with so many customers, we have to deal with those who have the global capacity. Therefore, we at UBA have collaborated with Facebook to come up with this. In future, Leo will show up with other platforms. All you need to do is to have an account with Facebook,” he said.
Highlighting some of the advantages of using the app, Uzoka said the chat language is elementary, and Leo can even help one remember what he or she needs to do at every particular point in time. On security of the platform, he said that Chat Banking with Leo does not elevate the risk already available.
“You do not need to learn to use it because it has always been part of your life. It is solution from customers’ point of view. Its greatest asset is its simplicity. Leo is an artificial intelligence. He will address all banking concerns. He should help pay for everything but you need to have an account with UBA to transact with Leo,” Uzoka said.
“This is the first time that a financial institution in Africa has come up with this manner of solution to simplify the way customers transact, something that has become necessary in today’s fast-paced world with demands for quick-time transactions and response,” he said.
He expressed belief that with the huge number of customers the bank has as well as its growing customer base in all the 19 countries of operation, customers would be served using modern and forward-looking technology.
Austine Abolusoro, group head, Online Banking, UBA Plc, who took UBA customers and journalists present through a step-by-step demonstration on how to make use of Facebook chat function to enjoy seamless banking services through chat sessions, explained that Leo is not just a chat machine but an artificial intelligence service as well a personality meant to address any type of banking concern.
“Leo is ready and waiting to help with most transactions and to deliver any form of banking services. Leo is operating a lifestyle banking platform on Facebook Messenger to assist with your transactions while chatting with your friends and business partners,” Abolusoro said.
“The security with this platform is that for every transaction, an OTP (One Time Password) is generated to the phone number that is registered on the account,” he said.
He explained further that to open an account and enjoy the chat banking advantage, the prospective customer just needs to log on to the Facebook Messenger and open up chat with Leo, who then takes over the conversation by telling the customer what steps to take.
On security measures, he said the prospective customer needs to provide a Bank Verification Number (BVN) and phone number that is linked to the BVN.
But there is a ceiling on the volume of transaction that can be done by customers, the bank said. Customers with low-key Know Your Customer (KYC) will transact to a limit of N50,000 daily, already existing customers can do N200,000 and N100,000 in the first seven days even as the accounts can be upgraded to do higher transaction volumes.
“We are increasing customers’ happiness level with this product. We have brought banking to the chartroom,” Uzoka said.
No doubt, as e-banking continues to reshape the way bank customers carry out their financial transactions by providing 24-hour services and saving customers the stress of joining long queues in banking halls, UBA Plc is leaving no stone unturned in its bid to not just keep up with technology but to always stay ahead of the game.
With eyes on the future, and conversant with the new trend in customer behaviour, the bank is constantly innovating, taking strategic steps to integrate more people into the digital financial services net, drive down cost of service, and build consumer confidence in digital platforms.
E-Financial
GBB Engages Banks, Fintechs on Digital Trust, Regulatory Compliance

Galaxy Backbone (GBB) has engaged banks, fintech firms and other technology stakeholders in fresh discussions on strengthening digital trust, regulatory compliance and secure digital infrastructure in Nigeria’s financial sector.

The engagement took place during the organisation’s second-quarter webinar, which brought together Chief Information Officers (CIOs) and industry leaders to examine strategies for building resilient digital infrastructure as financial services become increasingly technology-driven.
The webinar, themed “Building Digital Trust in Nigeria’s Financial Sector: Navigating Regulatory Compliance and Infrastructure Performance,” comes amid the Central Bank of Nigeria’s (CBN) directive requiring banks, fintech companies, mobile money operators and other payment service providers to store payment transaction data generated within the country on local servers.
The CBN had said the policy is aimed at strengthening regulatory oversight, improving transparency, reducing concentration risks and ensuring that critical payment data remains within Nigeria’s jurisdiction.
Opening the webinar, GBB’s Executive Director, Finance, Ibrahim Sani, said the rapid transformation of the country’s financial services industry had made trusted digital infrastructure indispensable to the delivery of secure, reliable and future-ready financial services.
He noted that Galaxy Backbone already provides digital infrastructure supporting both public and private sector organisations, including several financial institutions that rely on its secure connectivity, cloud computing and data centre services.
According to him, “Galaxy Backbone continues to provide the digital backbone that supports both public and private sector institutions. We remain well positioned to support the industry’s compliance journey by delivering resilient infrastructure that meets evolving regulatory and business requirements.”
Also speaking, the Executive Director, Digital Exploration and Technical Services, Olumbe Akinkugbe, stressed that compliance with CBN directives and other regulatory frameworks was essential to strengthening transparency, accountability, consumer confidence and the security of financial data in an increasingly digital economy.
He maintained that regulatory compliance had become a key pillar in safeguarding Nigeria’s financial ecosystem as digital transactions continue to expand.
The webinar also featured a presentation by GBB’s Head of Automation and Integration, Thomas Oghenebhumhe, who showcased the organisation’s sovereign cloud platform and highlighted the importance of secure cloud adoption across the financial services industry.
He explained that resilient cloud infrastructure enables financial institutions to innovate more rapidly, improve operational efficiency, safeguard sensitive information and comply with evolving regulatory standards.
His presentation was followed by an interactive session during which participants sought practical insights on cloud migration, data sovereignty and regulatory compliance.
Head of Data Centre Operations, Samuel Olusola Oyeleke, later highlighted Galaxy Backbone’s globally certified Tier III and Tier IV data centre infrastructure, describing it as resilient enough to guarantee uninterrupted digital services, disaster recovery and business continuity for mission-critical financial operations.
Closing the webinar, Executive Director, Customer Centricity and Marketing, Olusegun Olulade, said building digital trust required sustained collaboration among regulators, technology providers and financial institutions.
“As Nigeria’s financial ecosystem becomes increasingly digital, organisations must invest in infrastructure that not only meets regulatory requirements but also guarantees resilience, security, business continuity and customer confidence,” he said.
Olulade reaffirmed Galaxy Backbone’s commitment to supporting the financial services industry with secure, resilient and globally aligned digital infrastructure that enables institutions to innovate with confidence while maintaining compliance with changing regulatory standards.
The organisation said its Uptime-certified data centres, Payment Card Industry Data Security Standard (PCI DSS) certification, sovereign cloud platform and nationwide fibre-optic network provide trusted platforms for secure data hosting, payment security, regulatory compliance, business continuity and disaster recovery.
According to GBB, the infrastructure also supports Nigeria’s growing data sovereignty agenda by ensuring that critical financial data is securely hosted, readily accessible and remains within the country’s jurisdiction in line with regulatory expectations.
With more than two decades of delivering shared ICT infrastructure and digital services, Galaxy Backbone said it has continued to support digital transformation across both the public and private sectors through secure connectivity, cloud services, cybersecurity, managed ICT services and enterprise-grade data centre solutions.
E-Financial
After 12 Years at the Helm, Tony Elumelu Bows Out of UBA

United Bank for Africa (UBA) Plc has announced that its Group Chairman, Mr Tony O. Elumelu, will retire from the Board of Directors on Aug. 21, 2026, upon completing the 12-year tenure limit for non-executive directors prescribed by the Central Bank of Nigeria (CBN).

The bank disclosed this in a statement issued following a meeting of its Board of Directors held on July 6.
According to the statement, the board accepted Elumelu’s retirement and elected Mr Emmanuel N. Nnorom, a Non-Executive Director of the bank, as his successor with effect from Aug. 21, 2026.
The board expressed appreciation to Elumelu for what it described as his visionary leadership and immense contributions to the growth and institutional development of the UBA Group.
It noted that under his leadership, UBA expanded into a leading pan-African financial institution with operations in 20 African countries and four global financial centres, serving more than 50 million customers.
The board described Elumelu’s tenure as a defining period in the bank’s history.
Nnorom, who will assume office as chairman upon Elumelu’s retirement, is a chartered accountant with more than 40 years of experience in banking, finance and auditing.
The statement said he brings extensive leadership experience and deep institutional knowledge of the bank to his new role.
Speaking on his retirement, Elumelu described serving UBA as one of the greatest privileges of his professional career.
“Serving United Bank for Africa has been one of the great privileges of my career.
“UBA has established a unique competitive position across Africa and globally, and I leave the Board with great confidence in UBA’s future.
“Emmanuel Nnorom is a leader of integrity, experience and sound judgement, and I am confident that the bank will continue to thrive under his leadership,” he said.
Responding to his appointment, Nnorom expressed gratitude to the board for the confidence reposed in him.
“I am honoured by the trust the Board has placed in me and deeply conscious of the legacy I inherit.
“I look forward to working with my colleagues on the Board, Management and our staff across all our markets to sustain UBA’s momentum and continue delivering long-term value to our shareholders, customers and stakeholders,” he said.
UBA operates in 20 African countries as well as the United Kingdom, the United States, France and the United Arab Emirates.
The bank provides retail, commercial and institutional banking services and serves more than 50 million customers globally, with a workforce of about 25,000 employees across its operations.
E-Financial
Zedvance appoints Prof. Olanrewaju as board chairman

Zedvance Finance Limited has appointed Professor Pius ‘Deji’ Olanrewaju as Chairman of its Board of Directors, effective July 1, subject to the approval of the Central Bank of Nigeria (CBN).

Professor Pius ‘Deji’ Olanrewaju
The company disclosed this in a statement, describing the appointment as a significant step in strengthening its corporate governance structure and positioning the organisation for its next phase of growth.
According to Zedvance, the appointment reflects its commitment to building a robust governance framework capable of driving innovation, sustainable growth and long-term value creation for stakeholders.
The company said Olanrewaju brings extensive boardroom experience, leadership credentials and expertise in governance, strategy and organisational transformation to the role.
It noted that the strengthened board structure would enhance oversight and support the company’s strategic growth ambitions.
Speaking on his appointment, Olanrewaju expressed appreciation for the confidence reposed in him.
“I am honoured to assume the role of Chairman of the Board of Zedvance Finance.
“The company has established a strong reputation as a trusted financial partner, leveraging innovation and technology to create meaningful impact.
“I look forward to working with the board and management to support the company’s strategic aspirations and deliver sustainable value for our stakeholders,” he said.
Olanrewaju is a legal scholar, banking expert and corporate leader with more than four decades of experience spanning banking, finance, academia and institutional governance.
He holds degrees in Law, Arts and Social Sciences, including a Bachelor of Laws (LL.B), Bachelor of Laws (B.L.), Bachelor of Arts (B.A.), Master of Science (M.Sc.), Master of Laws (LL.M.) and a Doctor of Philosophy (Ph.D.).
He is a Fellow of the Chartered Institute of Bankers of Nigeria (FCIB), Fellow of the Institute of Capital Market Registrars (FIMA), Fellow of the Institute of Management and Administrative Technology (FCMR), and Fellow of the Enterprise Risk Management Professionals (FERP).
Olanrewaju is also a member of several professional bodies and served as the immediate past President and Chairman of the Council of the Chartered Institute of Bankers of Nigeria (CIBN).
During his more than 35 years of service to the institute, he held several strategic positions, including Chairman of its Capacity Building and Certification Committee.
He is currently a Professor of Banking Law at Babcock University, where he previously served as Provost and Dean of the School of Law and Security Studies.
He has authored and co-authored several academic publications and serves on the boards of a number of organisations, including Babcock University Microfinance Bank.
The company expressed confidence that his experience in strategic leadership, corporate governance and financial services oversight would support its long-term growth and institutional development.
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