Telecom
Congolese Regulator Understudies Nigeria’s Telecoms Market
Faith in the operational excellence and regulatory efficiency that have become the marks of Africa’s foremost regulator, the Nigerian Communications Commission (NCC), was demonstrated recently when a delegation from the Congo-Brazzaville Telecommunications Regulations Authority (CTRA) visited the NCC on a benchmarking tour.
Seated L-R: Engr. Bako Wakil, Director Technical Standards and Network Intergrity; Benjamin Mouandza, Director,Networks and Electronic Communications Services, CTRA; Ephraim Nwokonneya, Director, Compliance Monitoring and Enforcement, NCC; Dr. Ikechukwu Adinde Director, Public Affairs , NCC. Standing L-R: Ibrahim Galadima, Assistant Director ,Special Duties, NCC, Mr.Dorcia Kounduola, Head of Analysis and Operations Office,CTRA; Mr. Ghislain Louvouezo of the Traffic Management and Control Department, CTRA; Mr. Narcisse Kiouari of the Telecommunications International Affairs, CTRA and Ismail Giwa, Assistant Director, Special Duties, NCC at the NCC Head Office,Maitama Abuja
The delegation from the central African nation purposively paid a scheduled visit to NCC, essentially to understudy the latter’s policies, practices and programmes that have made it a model telecommunications regulatory authority on the Continent and beyond.
The Congolese team led by CTRA’s Network Director, Benjamin Mouandza, spent three days at the NCC Head Office in Abuja, where it was exposed to key result-oriented regulatory activities, frameworks, programmes and policies of NCC, with the objective to explore how such operational frameworks could be adapted by the African nation noted for its huge rainforest reserves.
In the letter written to Prof. Umar Danbatta, Executive Vice Chairman (EVC) of NCC, the Congloese regulator had indicated interest to gain more insights into three areas of NCC’s regulatory activities, namely, management of issues associated with Quality of Service (QoS), SIM Boxing and Call Masking, as well as telecom equipment type-approval process.
In response to the request, Danbatta had graciously accepted to host the team and further directed relevant departments of NCC, including Special Duties (SD); Technical Standards and Network Integrity (TSNI); and the Compliance Monitoring and Enforcement (CME) directorates to interact with the team to provide necessary information sharing that may be useful to the Congolese counterpart.
Addressing the CTRA team, the NCC’s Director, TSNI, Bako Wakil, spoke extensively on the Key Performance Indicators (KPIs) institued by NCC on QoS and how these KPIs are measured and monitored by the Commission toward ensuring improved service delivery to the Nigeria’s ever-growing telecoms consumers. He said this also helped to improve Quality of Experience (QoE) of the consumers.
On type-approval process, Wakil stated that the Commission had developed a rigorous type-approval process to ensure that telecoms equipment, including terminal devices, manufactured in line with international standards and specifications are brought into the country.
The “NCC is serious about type-approval process like other processes, because non-type approved devices and equipment which are also not manufactured to international standards and specifications have negative implications for quality of service delivery on the networks,” he said.
Wakil also spoke extensively, to the admiration of the Congolese team, on call masking and highlighted measures the NCC had put in place to address the menace. He described call masking as “the practice of sending international calls to an operator but disguising the calls as if they were local by sending the calls on the local interconnect route with a local number in the national numbering plan instead of the original international calling number.”
In a related presentation to the visiting team on SIM boxing fraud and efforts being taken by the NCC to combat the menace, NCC’s Director, CME, Ephraim Nwokonneya, spoke on the problems created by fraudulent practice of SIM Boxing, including threat to national security, loss of revenue to service providers and the government. Additionally, he asserted the anti-competitive practices associated with such acts among licensees as well as the general economic implications so evident in revenue loss.
However, Nwokonneya itemised solutions to SIM Boxing fraud from a regulatory perspective. He declared that regulators can deploy anti-SIM boxing and call masking solutions, be proactive and effective in monitoring and enforcement, collaboration with the industry and law enforcement agencies, capacity building through training and skill acquisition programmes, as well as the review of the Enforcement Regulations and enabling laws.
More importantly, Nwokonneya told the Congolese telecoms regulator team that collaboration between the regulator and the industry is required to effectively combat the menace of SIMBox Fraud, Call Masking and Call Refiling in conjunction with deployment of technological solution and well trained staff.
From the presentations, it was made clear that the scale of call masking and SIMBoxing has been on the downward decline in Nigeria while the number of complaints from subscribers on incorrectly displayed calling numbers has also reduced substantially. To prove that NCC processes emplaced to combat the menace are succeeding, Nwokonneya stated that there has been a significant and noticeable improvement in the display of correct international calling numbers into Nigeria networks.
The NCC Directors also reiterated that the Commission is also taking strategic actions on SIM Registration, the National Identification Number (NIN) and the Subscriber Identity Module (SIM) linkage policy. The NCC team informed the visitors that a maximum of four SIM numbers are permissible to be registered per subscriber per network requirement. This is another measure deployed by the NCC to tackle SIMBoxing which usually requires multiple SIMs to flourish.
The NCC team emphasised that the combination of regulatory action and deployment of technology solutions have helped to put the menace of call masking and SIMBoxing in the Nigeria’s telecoms sector under check.
Commenting on the benefits of the visit, CTRA’s Mouandza, said the choice made by the Congolese regulator to visit NCC on a benchmarking tour has been worthwhile. “We have come to understand how the regulator in Nigeria has been handling some salient regulatory issues and matters in the country as it relates to telecoms. In the course of this visit, I can say that our objective has been achieved. The experience has been very rich, we have learnt many things. We thank the EVC and his team for accepting to host us. We are more positioned now to replicate some of the things we have learnt in our telecoms market back home,” he said.
The Congolese officials had practical demonstrations of the issues earlier discussed, especially the nature of technologies that have been deployed by the NCC to independently and remotely monitor, measure and validate QoS on the networks of mobile operators in the country.
It will be recalled that the visit by the Congolese team came barely a month after the NCC hosted officials from Sierra Leone’s National Telecommunications Commission (NATCOM), who equally visited NCC to benchmark the Nigeria’s telecom regulator’s policies, programmes and regulatory activities.
Over the years, the NCC has constantly received delegations from telecoms regulators in Africa and this trend has remained a major boost for Nigeria’s global ranking as a model in telecommunications regulation. Suffice it to say, that, these benchmarking visits have eloquently reinforced NCC’s leadership status in operational efficiency, collaborative partnership, and commitment to intra-African solidarity in the telecommunications sphere.
Truecaller, the leading global communications platform, today announced the expansion of its Business Chat platform, making it accessible to global channel partners and enterprise solution providers. By “opening up” market access to its platform, Truecaller is empowering partners to transition their enterprise clients from legacy, low-trust SMS to a verified, smart, media-rich, and conversational communication experience.
Truecaller
Through this partner-led expansion, Truecaller empowers businesses to reclaim customer attention and establish immediate trust and credibility.
“The definition of success for modern enterprises has fundamentally evolved. It’s no longer just about delivery – it’s about earning attention, establishing credibility, and driving meaningful conversion,” said Priyam Bose, Global Head, GTM at Truecaller.
“By opening up market access to our global partners, we’ve created a powerful gateway for brands to engage with over 500 million active users where they already interact daily through communication that is contextual, trusted, free from clutter, and designed to initiate actions. For existing customers, the outreach opportunity extends to an additional high-impact channel, strengthening the overall customer experience journey.”
Truecaller Business Chat enables a clutter-free, high-trust conversational experience between businesses and consumers. The Business Chat platform equips partners with actionable insights, including real-time data and rich engagement metrics. This facilitates a more sophisticated, data-driven communication strategy that adapts at every stage of the customer journey.
Partners, including Gupshup and OneXtel, are already live in India along with Globe Teleservices, Cloudcom, and Sling Africa in other global markets, rapidly scaling the product in their respective regions. Global partners can now leverage Truecaller’s massive footprint to offer their clients a trustworthy engagement channel in an increasingly crowded digital world.
MTN Nigeria has opened applications for the fifth edition of its Media Innovation Programme (MIP), expanding the cohort to 25 fellows from 20 in previous years to mark the company’s 25th anniversary and bolster the media sector.
MTN Nigeria
The initiative highlights MTN Nigeria’s 25-year milestone in connecting Nigerians, paralleling investment in storytellers who amplify these connections across society and foster a vibrant media industry amid digital evolution.
“The Media Innovation Programme reflects our commitment to supporting the growth and evolution of the media industry by providing access to knowledge, exposure, and meaningful engagement with the realities shaping it,” said Tobe Okigbo, Chief Corporate Services and Sustainability Officer at MTN Nigeria.
“The expansion to 25 fellows this year is a deliberate reflection of our 25-year milestone, and a reminder that as the media industry continues to evolve, there is a continued need to invest in the people and ideas that will shape its future.”
Applications close April 22, 2026; aspiring fellows can apply at mtnmip.smc.edu.ng.
Meta Superintelligence Labs (MSL) unveiled Muse Spark Tuesday, its first large language model in a new Muse series, designed from scratch to deliver “personal superintelligence”—an AI assistant tailored to users’ real-world needs like complex reasoning in science, math and health.
Meta AI
A New Model: Muse Spark
Over the last nine months, Meta Superintelligence Labs rebuilt our AI stack from the ground up, moving faster than any development cycle we have run before. Muse Spark is the first model in our new Muse series — a deliberate and scientific approach to model scaling where each generation validates and builds on the last before we go bigger. This initial model is small and fast by design, yet capable enough to reason through complex questions in science, math, and health. It is a powerful foundation, and the next generation is already in development. Muse Spark now powers the Meta AI assistant in the Meta AI app and meta.ai, built to support complex reasoning and multimodal tasks.
What’s Changed with Meta AI
The Meta AI app and meta.ai are getting an upgrade today, along with a new look. Whether you need a quick answer or help with complex problems that need strong reasoning, Meta AI now handles both. You can switch between modes depending on the task, and Meta AI can launch multiple subagents in parallel to tackle your question. Like planning a family trip to Florida where one agent drafts the itinerary, another compares Orlando vs. the Keys, and a third finds kid-friendly activities — all at the same time, giving you a better answer, faster.
Ask Meta AI: It Understands
The real world moves fast, and most of it does not fit into a text box. That is why we built strong multimodal perception into Muse Spark, so Meta AI can see and understand what you are looking at, not just read what you type. Snap a photo of an airport snack shelf and Meta AI can identify and rank the snacks with the most protein — no label-squinting required. Scan a product and ask how it compares to alternatives. It is the difference between an AI that waits for you to explain the world and one that can simply look at the world with you. And when Meta AI powered by Muse Spark comes to our AI glasses, the assistant will be able to better see and understand the world around you.
Multimodal perception is especially valuable for health. With Muse Spark, Meta AI is now able to help you navigate health questions with more detailed responses, including some questions involving images and charts. Health is one of the top reasons people turn to AI, so we worked with a team of physicians to develop the model’s ability to provide helpful information on common health questions and concerns.
Muse Spark excels at visual coding, letting you create custom websites and mini-games straight from a prompt. Ask Meta AI to build a dashboard for planning a big surprise party, spin up a retro arcade game to chase a high score, or launch a whimsical flight simulator — and share any of them with friends.
Ask Meta AI: It’s Plugged Into What You Care About
Meta AI can now help you discover what to wear, how to style a room, or what to buy for someone you know. Shopping mode draws from the styling inspiration and brand storytelling already happening across our apps, surfacing ideas from the creators and communities people already follow.
And when you are looking up a place to go or a topic that is trending, Meta AI surfaces rich and relevant context right alongside the conversation. Tap into a location and see public posts from locals who know the area. Ask what people are buzzing about and get the full picture, pulled from content and community posts. It is context from your people, right where you need it.
Looking Ahead
The Meta AI app and meta.ai will have the upgraded experience with Instant and Thinking modes everywhere they are available today. The new Meta AI features are starting to roll out in the US on both. In the coming weeks, we will bring these new modes and capabilities to more countries and to the places where people use Meta AI, including Instagram, Facebook, Messenger, WhatsApp, and our AI glasses — where these perception capabilities become even more powerful. We are also opening access to the underlying technology. It will be available in private preview via API to select partners, and we hope to open-source future versions of the model.
This is only the start. As we expand these features, expect richer, more visual results, with Reels, photos, and posts woven directly into your answers, with credit back to the content creators. And as our models improve, we’ll continue to build safeguards for things like safety and privacy, starting with the strengthened risk framework and other protections we’re sharing today.
The future of Meta AI is rooted in the relationships and context already at the center of your life. We are building toward personal superintelligence — an AI that does not just answer your questions but truly understands your world because it is built on it.
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