Telecom
FG Barks, Vows to Sanction Telcos over Poor QoS
The federal government is to prosecute telecommunications operators, found to be fleecing subscribers through poor service delivery just as the Nigerian Communications Commission (NCC) has given the operators till December 31 to improve the quality of their service provisioning or face sanctions.
Mrs. Omobola Johnson, minister of Communications Technology, who read the riot act in Lagos at a news conference, said her ministry had commenced collaboration with the Consumer Protection Council (CPC) to sanction operators rendering poor services or collecting charges from subscribers for services not rendered.
“The ministry, the Nigerian Communications Commission (NCC) and the CPC are now working together to deliver appropriate customer redress to telecoms subscribers. These will include but not limited to rebate on airtime, usage irregularities, inaccurate billing and options to opt out of unsolicited SMS messages,’’ she said.
Johnson said over 120 millions telecoms subscribers in the country had been at the receiving end of poor service delivery that had made it impossible for them to make or receive calls.
The minister said that subscribers had also been at the receiving end of insufficient customer care lines, unrelenting sales promotions by the networks and deceptive broadband speed adverts by service providers.
Johnson said that the imposition of fines on the service providers for which the NCC collected N1.7 billion 18 months ago had not made the companies to provide better services.
She noted, however, that the ministry had reached out to state governments to reduce the multiple taxation imposed on the telecoms operators, saying that the cost of right of way on federal highways had been reduced by about 90 per cent.
“We have also negotiated an agreement with State Governments to reduce cost of right of way on state highways and for them to also reduce the charges on infrastructure,’’ she stated.
She said that the ministry had since reached understanding with the Lagos, Ekiti, Cross River and Rivers Government on outright waivers on some charges imposed on telecoms providers.
According to her, the Federal Executive Council has also approved a new bill on cyber- crime which has severe penalties for wanton destruction of telecommunications infrastructure.
Dr Eugene Juwah, executive vice chairman, NCC, said the commission had issued a Dec. 31, 2013 deadline to stop telecom operators from selling SIM packs or expanding their networks if they failed to improve services.
NCC warned the operators that failure to comply with the KPI service quality level after the deadline will attract stiff penalties such as fines and suspension from sale of new SIM cards, among others.
It was however unclear whether NCC’s directives referred to technical proficiency of the operators which invariably affect consumer complaints about drop and uncompleted calls, or unsolicited text messages which inundate phone inboxes.
Josephine Amuwa, director, Legal and Regulatory Services, NCC, had earlier in a letter of warning to the operators said that “The commission, after careful investigation of the quality of service of all the major network operators, has concluded that the present service being provided by telecommunications service providers falls below the Key Performance Indicators (KPI) published by the commission in the quality of service regulation.”
MTN, Globacom, Etisalat, Airtel, Swift Network, Intercellular Nigeria Plc, Multilinks and Visafone were listed as recipients.
NCC said it noticed the falling quality of service after a critical review of the standards, hence the new directive: “Failure to comply with any directive will result in the imposition of N5 million sanction plus N500,000 per day (penalty) for as long as the contravention persists,” it warned.
The sanction will be calculated from the deadline specified by NCC’s notice to any operator to raise its standard of service quality.
Mrs Dupe Atoki, director-general of the CPC, said the council had constituted a consumer education taskforce to enlighten consumers on their rights and privileges.
Atoki pleaded for more funds from the Federal Government to enable the CPC to work harder to achieve the goals for which it was established, assuring Nigerians that the company would live up to expectations.
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Nigerian Communications Commission (NCC) has said that more than 5,000 fibre-optic cable cuts linked to road construction, excavation and related civil works were recorded in the first six months of 2026.
The commission said that the damage is disrupting telecommunications services, increasing operators’ costs and exposing businesses and essential public services to avoidable interruptions.
Aminu Maida, executive vice chairman, NCC, disclosed the figure at a stakeholders’ workshop on the protection of fibre-optic infrastructure during road construction and rehabilitation.
He said the scale of the incidents showed the need to prevent damage rather than wait to repair networks after they had been cut
Maida said fibre networks support banking, healthcare, education, government services, commerce, security and emergency communications.
He recalled the widespread telecommunications disruption in February 2024, when fibre cuts affected millions of Nigerians and caused congestion on alternative networks as subscribers switched providers.
He said a Standing Committee on the Protection of Fibre Optic Cables had been established by the Federal Ministries of Works and Communications, Innovation and Digital Economy to improve coordination before, during and after road construction.
The committee was later expanded to include the Office of the National Security Adviser and the Nigeria Security and Civil Defence Corps because of the critical nature of telecommunications infrastructure.
Raphael Adelador, permanent secretary of the Federal Ministry of Works, said road construction and telecommunications infrastructure often occupy the same physical space, making coordination essential.
Adelador called for better mapping of fibre routes and improved information sharing so contractors and consultants know where telecommunications infrastructure is located before excavation begins.
He said damage to fibre networks could lead to service disruptions, lost productivity, financial losses and inconvenience to citizens.
Representing Nadungu Gagare, permanent secretary, Federal Ministry of Communications, Innovation and Digital Economy, Stanley Musa, director of Telecoms and Postal Services, said the protection of telecommunications infrastructure was a shared national responsibility.
The Permanent Secretary said that the government was working with relevant stakeholders to strengthen compliance with technical standards and right-of-way requirements, improve information sharing and develop clearer procedures for infrastructure protection.
Air Vice Marshal Effiom Ewa, director of Critical National Standards and Infrastructure Protection at the Office of the National Security Adviser, said fibre-optic infrastructure had been designated as critical national information infrastructure and warned that damage caused by negligence, interference or actions that expose the infrastructure to damage could attract legal consequences.
Air Vice Marshal Ewa called for strict compliance with established procedures during construction and maintenance activities.
The two-day workshop brought together representatives of government ministries and agencies, security organisations, telecommunications operators, contractors and other stakeholders to develop practical measures for reducing fibre damage during construction projects.
The stakeholders are expected to strengthen coordination, information sharing and accountability so that road development does not undermine the digital infrastructure supporting Nigeria’s economy.
Telecom
ipNX Joins Calls for Innovation-Friendly Ecosystem and Stronger Local Opportunities at Regenesys AI Summit
ipNX Nigeria has joined stakeholders at the Regenesys AI Summit to call for innovation-friendly regulations and stronger local opportunities. Chief Technology Architect, ipNX Nigeria, Oluwaseun Oluboyo, made the call for a collaborative approach to advancing Artificial Intelligence (AI) in Nigeria, and emphasized the need to foster innovation while developing enabling frameworks that support responsible adoption and sustainable growth.
Speaking during a panel session at the summit themed “The Future of Nigeria in the Age of AI,” Oluboyo encouraged business leaders, policymakers and technology stakeholders to create an environment where innovation can flourish through experimentation, collaboration and continuous learning.
“If you don’t try new things, if you only stick to what is familiar, we are not going to go progress as a society or an ecosystem,” he said. “Innovation requires the confidence to explore new ideas, while ensuring that customers remain protected.”
Reflecting on the rapid evolution of AI technologies, Oluboyo noted that governance frameworks should remain adaptable to accommodate emerging innovations and evolving industry needs.
“As technology continues to evolve, it is important that we focus on the outcomes we want to achieve while creating room for innovation. Organisations naturally build on what works, but continuous improvement is essential to unlocking new possibilities.”
He observed that creating a supportive innovation ecosystem will enable organisations to deploy AI responsibly while accelerating digital transformation across industries.
Oluboyo also highlighted the importance of strengthening Nigeria’s technology ecosystem by creating more opportunities for local talent to innovate, build and thrive within the country.
“We should continue creating the environment that makes Nigeria an attractive destination for innovation and enables our brightest talents to contribute meaningfully to national development.”
He noted that sustained investment in digital infrastructure, skills development and innovation ecosystems will be instrumental in positioning Nigeria to maximise the economic and societal benefits of Artificial Intelligence.
Held recently in Victoria Island, Lagos, the Regenesys AI Summit convened technology leaders, policymakers, entrepreneurs and industry experts to examine how Artificial Intelligence is transforming industries, reshaping business models and redefining leadership priorities.
Other speakers on the panel were Ugo Umeseaka, COO, Redtech Limited; Oladele Adedoyin, Partnership Development Manager, Liquid Intelligent Technologies, and Dr Oluwatomi Kogo, Managing Director, Iwosan Lagoon Hospitals.
The summit, themed “The Future of Nigeria in the Age of AI,” provided a platform for meaningful dialogue, knowledge sharing and practical insights into the opportunities AI presents for economic growth, business innovation and national development.
As AI adoption continues to accelerate across Nigeria, conversations such as these remain essential in fostering collaboration among industry, academia and policymakers to ensure Artificial Intelligence is deployed responsibly, inclusively and for the benefit of society.
Google News Initiative (GNI) has selected six Nigerian independent news creators to participate in its Emerging News Voices Growth Lab for Sub-Saharan Africa.
The selected Nigerian creators are Onlinebanker, Adetunji Films, More Branches TV, Wearegst, Iswellthecapitalist and The Republic.
They are part of a cohort of about 20 emerging news creators from across Sub-Saharan Africa participating in the multi-month virtual programme, which runs through September 2026.
The initiative is designed to strengthen the capacity of creator-led and digital-native newsrooms through practical training in artificial intelligence, video production, audience development, direct reader engagement and sustainable revenue strategies.
The GNI said the programme was developed in response to the changing way Nigerians, particularly younger audiences, discover and consume news through social-first channels and digital platforms.
According to the initiative, while creator-led journalism is expanding rapidly, many independent newsrooms operate with limited resources and do not have the same access to technology, training and revenue expertise available to established media organisations.
Participants in the Growth Lab will work with Google trainers and product experts across four key areas.
The first is AI in the newsroom, where participants will receive hands-on guidance on integrating tools such as Gemini, NotebookLM, Google Trends and SynthID into newsroom workflows for research, transcription, translation and verification.
The programme will also focus on video and audience growth, providing practical strategies for building YouTube channels and using both Shorts and long-form video to reach new audiences.
Another area is direct reader relationships, with participants expected to strengthen their open-web presence and newsletters in order to develop first-party audiences that newsrooms can directly engage.
The fourth area is sustainable revenue, with sessions covering monetisation strategies, product differentiation and audience growth models.
Marianne Erasmus, News Partnerships Lead, Middle East and Africa at Google, said independent news creators and digital-native newsrooms were increasingly shaping how Africans, particularly Nigerians, find and understand news.
“Independent news creators and digital-native newsrooms are shaping how Africans, and Nigerians in particular, find and understand the news,” Erasmus said.
She said the Growth Lab would equip emerging newsrooms with practical AI skills, video and audience strategies, direct relationships with readers and approaches to sustainable revenue.
Erasmus added that strengthening the capabilities and financial independence of emerging news voices would contribute to a more resilient, diverse and sustainable news ecosystem.
Wale Lawal, Founder and Editor-in-Chief of The Republic, said the programme was providing practical ways for the publication to combine audience insights, product thinking and responsible AI use.
“Google’s Emerging News Voices Growth Lab is giving us practical ways to combine audience insight, product thinking and the responsible use of AI as we build a more sustainable future for The Republic’s journalism,” Lawal said.
Similarly, Nasir Achile Ahmed, Editor-in-Chief and Co-founder of MoreBranches, said the programme had provided practical resources, new tools and opportunities to connect with experts and fellow journalists.
Ahmed said the initiative had also provided information that validated some of the newsroom’s previous observations while equipping its team with knowledge on how to use new tools effectively.
He said the engagement with experts and fellow journalists had created a supportive environment for strengthening storytelling.
The Growth Lab emerged from the Global News Gap Project, a continent-wide mapping initiative conducted with Project Oasis and Code for Africa to identify independent African news creators and areas where emerging newsrooms require additional support.
The programme is part of Google’s broader support for the Nigerian media industry.
Since 2018, Google has supported newsroom transformation projects through the Google News Initiative and provided publishers with opportunities to strengthen their advertising revenue capabilities through the Ad Manager Academy.
Google said that since 2024, it had trained more than 1,500 Nigerian journalists and editors in areas including online safety, advanced Search, digital verification and audience analytics.
It also supports media skills development through its collaboration with the MTN Media Innovation Programme, where fellows receive practical training on AI as a productivity partner and newsroom technologies, including News Consumer Insights and Gemini.
The latest initiative reflects the growing importance of digital-native journalism as news consumption continues to shift towards social media, video platforms and other online channels.
Through the Growth Lab, GNI is seeking to help emerging news creators build stronger digital operations, expand their audiences and develop sustainable business models while responsibly adopting emerging technologies.
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