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Meet the 20 MTN-MIP Fellows
Twenty media professionals across the country have been selected for the maiden Media Innovation Programme by MTN Nigeria (MTN-MIP) in partnership with the School of Media and Communications, Pan-Atlantic University.
The six-month fully funded fellowship is for innovative storytellers and media leaders that will equip them with new skills needed to function in the rapidly changing media world.
The MTN Media Innovation Programme (MTN-MIP) began on May 23, 2022 and will run until October 28, 2022.
The MTN-MIP Fellows cut across print, broadcast, online and social media.
Wondering who the 2022 MTN-MIP Fellows are? See their bios below!
1. Abidemi Diaro
Abidemi Dairo is a Senior producer/reporter with Channels Television and has been reporting on the showbiz industry since November 2008.
He is a seasoned journalist with a background in traditional print media. Before transiting to broadcast, Dairo received certification in journalism and special reporting from the Timbuktu Media Training Institute.
From movies to music, fashion and general lifestyle stories, he has reported from within and outside the shores of the country and has interviewed celebrities from Nigeria and abroad.
He has displayed exemplary knowledge of the showbiz industry and has been featured as a subject matter analyst on some other media platforms. He currently produces the daily Entertainment News on Channels Television.
2. Adeyemi Adepetun
Adeyemi Adepetun is the Assistant Editor, Communications and Technology Desk at The Guardian Newspaper. He holds both an MSc and BSc in Mass Communications; MBA in Finance and HND in Banking and Finance. He is also an Associate of the Nigeria Institute of Public Relations (ANIPR).
Adeyemi has 15 years of journalism experience and nine years specifically in the reportage of information and communications technology (ICT).
On the ICT desk, he has written several stories that have shaped the sector and equally set the agenda for government at the different levels.
He is a well-travelled journalist, within and outside Africa, for training, and coverage of telecoms, ICT and business conferences. He has also won several industry recognitions and awards.
He is currently the MTN Telecoms Reporter of the Year 2020 at the prestigious Nigeria Media Merit Award (NMMA). Adeyemi is married with kids. He is gentle, inquisitive, helpful and loves reading and travelling.
3. Agbonkhese Oboh
Agbonkhese Oboh is a hands-on and motivated team player. He is an expert communicator, writer and editor.
He is Deputy Online Editor – currently acting as Online Editor – of Vanguard Newspapers. He has a strong background in newspaper publication, networking in the media space and creating a presence in the multi-media space.
Currently, he is getting grounded in videography, video and photo editing, digital reporting, audience interaction and engagement and specific writing for a specific online audience.
He has a Higher National Diploma (HND) in Mass Communication, Auchi Polytechnic; Bachelor’s and Master’s degrees, both in Literature-in-English. The first is from Lagos State University (LASU), and the other, the University of Lagos (UNILAG).
Agbonkhese has been commended for his emotional intelligence and enjoys learning and teaching.
4. Ameh Ejekwonyilo
Ameh Ejekwonyilo is a Senior Reporter on the Judiciary, Human Rights and Anti-corruption Desk of Premium Times Newspaper. He is also a joint winner of Premium Times’ Best Story of the Year 2021.
Ameh is also a 2021 grantee of the COVID-19 Emergency Fund for Journalists, which was sponsored by the National Geographic Society, Washington, U.S.
He writes on the impacts of violent conflicts on vulnerable people.
He applied for the MTN Nigeria Media Innovation Programme (MIP) with hopes to acquire innovative skills in the telecommunications sector. He also sought to be a part of the MIP in order to horn his journalistic skills with a view to exploring entrepreneurial opportunities in the media and technology industry.
5. Chima Akwaja
Chima Akwaja is the Technology Editor of Leadership.. He elevates ICT reporting in Nigeria with major exclusives, breaking news, and incisive and carefully researched feature articles.
Popularly called “The HOD”, Chima has covered numerous ICT events across the globe. His working experiences cut across National Newspapers, International Tech Magazines and Online Media.
He was a Lead Contributor to the INVEST IN NIGERIA 2010 Handbook, a foreign investment publication for Nigerian High Commission, United Kingdom.
Chima is a winner of the 2006 AISI Media Awards of the ECA/AISI/IICD; 2009 IT Champion Award by the Information Technology (Industry) Association of Nigeria (ITAN); ICT Journalist of the Year at the Titans of Tech 2019 Awards; Most Outstanding ICT Editor 2019 and ICT Editor of the Decade 2020 at the Africa Digital Awards respectively.
Chima holds M.A and B.Sc degrees in Mass Communications from the University of Nigeria Nsukka (UNN) and Imo State University, Owerri (IMSU).
He has attended training sessions at Pan Atlantic University, and the International Institute of Journalism (IIJ), among others.
6. Damilola Fajinmi
Damilola Fajinmi is a Media & Communications Professional with a demonstrated history of over eight years working in the media production industry. She is a radio broadcaster, content creator, voice actor, and scriptwriter, and is also skilled in marketing communications, and media buying.
Dami Faj as she is called by her faves is a family and health enthusiast. This passion led to the creation of her radio shows; Parenting Conversations with Dami Faj on Beat 97.9 FM Ibadan and Sabi Ya Health. She also co-anchors Toko Taya (Mr & Mrs ) an indigenous program on Naija 102.7 Ibadan.
She is outgoing and very energetic with strong communication and interpersonal skills. She is a well-organised professional with a track record that demonstrates self-motivation, creativity and initiative to achieve corporate and personal goals. In November 2021 she won an award for best performance in Media Plan Compliance in the southwest region.
Damilola is interested in young adults and she enjoys helping them discover who they are so they can think bigger and build better.
Damilola loves music, podcasts and checklists and loves to learn and apply. She enjoys quiet moments, reading, watching movies and spending quality time with her family.
7. Daniel Adeyemi
Daniel Adeyemi is curious about how technology is impacting the lives of Africans. As a senior reporter at TechCabal, Daniel writes mostly about big tech and high growth companies operating in Africa. He shares insights from investors in the African ecosystem through his bi-monthly column, Ask an Investor.
Before joining TechCabal, he spent the past 4 years working in the tech and consulting industry as an Accountant.
Outside work, Daniel spends his time reading, playing/watching soccer, volunteering with the TEDxLagos team and occasionally painting masterpieces.
He applied for the Media Innovation Programme in order to gain an expanded view of the media space and to become more valuable to his organisation and society.
8. Elsie Godwin
Elsie Godwin is a versatile Media Personality – TV/Radio Presenter & Producer, Blogger, Writer, Conversationalist, Content Creator, Facilitator and Marketing, Brands & Corporate Communication Specialist.
She is a Co-Anchor & Co-Producer on WAYS Show Africa showing weekdays on DSTV CH 408/Startimes Ch 308/GOTV Ch 112 and the producer and Anchor of Reviews on the Couch.
Her passion for creating content and impactful conversation led her into broadcasting where she has interviewed over 300 successful businessmen and women, across different industries in Nigeria, Africa & Beyond.
She is passionate about telling stories of and having conversations with successful people in order to help shape the Nigerian and African narrative and to mentor the younger generation.
In her capacity as a media influencer, she works closely with media agencies (BHM, Plaqad, H+K Strategies, DottsMedia, Alder Consulting, Anakle, etc) to help create and share amazing brand stories. She’s also a Google influencer affiliate.
9. Esther Ndu
Esther Ndu is a News Producer currently working at Arise News. She co-produces the mid-day news, the exchange news and the entertainment news daily. In addition to her day job as a journalist, she is also a member of the board of trustees in a private primary school.
Esther believes in broadcasting authentic news in a simple and easy to understand manner. She has been named producer of the year and is reliable when given tasks.
Esther holds a BA in Classics from the University of Ibadan and a professional certificate in Basic Presentation from the National Broadcast Academy, Nigeria. She is always seeking knowledge in order to impact her generation meaningfully, as she believes that everything should be done to better humankind and honour God.
She joined the Media Innovation Programme in order to learn more about the nexus between information and communication technology and how to use these to improve the media sector in Nigeria.
She loves children and hopes to write about them. She also cherishes her quiet time.
10. Mike Okwoche
Mike Okwoche is an award-winning international broadcast journalist. He is a Senior Anchor and Head of Newscasters at Television Continental (TVC) in Lagos, Nigeria.
He is a graduate of Public Administration from the University of Maiduguri in Borno State. He also holds a Master’s Degree in Public Administration from the National Open University of Nigeria.
He is an Associate Lecturer at the Nigeria Institute of Journalism (NIJ), Lagos as an instructor on Broadcast Presentation. He is the Country Director of media and communications for Mater Africa, an international NGO on humanitarian aid based in Italy and Nigeria.
He is an Alumnus of the United States International Visitors Leadership Program (IVLP), a program he ran in Washington DC, Maryland, Massachusetts, North Carolina and California.
He has bagged the Newscaster of the Year award by the prestigious Nigeria Media Merit Award (NMMA) in 2019. He also won the Nigeria Broadcasters Merit Award (NBMA) in 2014.
He was the project coordinator of the Media Literacy campaign for the U.S. Department of State in Nigeria which was administered by AlumniTIES in Washington DC.
Mike is the President of the United States Government Exchange Alumni Association in Nigeria, an association created by the United States Mission in Nigeria to rally U.S. exchange alumni members in partnership to cause positive social change wherever they are.
He is the founder of Rewired Africa Media Network, a media content agency passionate about civic education, training, advocacy and mentoring in Nigeria.
He is married to Emem Okwoche with two lovely daughters, Elsie and Eliana.
11. Nahimah Ajikanle Nurudeen
Nahimah Ajikanle Nurudeen is the Founder and Lead Strategist at TenticP Communications Nigeria Limited.
She is a seasoned journalist and media practitioner with over 14 years of experience in the Media industry. She is currently the Managing Editor, AP News published by TenticP Communications.
Nahimah has a keen history of working in the media industry with excellent skill demonstrations in Corporate Communications, Strategic Planning, Marketing Communication, News Writing and Editing as well as Advocacy/ Communication for Social Change.
Having worked previously with Daily Trust newspapers covering several sectors of the Nigerian economy, she has deep knowledge of the nation’s business environment and social, cultural and political landscape.
Nahimah holds a Master’s degree in Mass Communications from the University of Lagos and is currently a PhD student at the Lagos State University, LASU, Ojo.
She is widely travelled for both local and international workshops and training.
12. Peter Oluka
Peter Oluka Ikenna is a practicing ICT Journalist; Technopreneur, Speech Writer, amongst other Media & Public Relations interests.
He is currently running TechEconomy.ng, a digital news platform that focuses on Business-People-Platforms-Institutions leveraging technology to enhance productivity and challenge the quantum of inadequacies in emerging economies like Nigeria/Africa.
Prior to that, he worked at the Nigeria CommunicationsWeek – a medium with a penchant for ICT reportage – as a Senior Reporter.
Peter started his mainstream journalism in 2010 with the Nigerian NewsDirect Newspaper.
He also co-founded GrassRoots.ng, a news platform rooted in speaking for the global citizen.
He also superintended the launch of NewsRepublic247.com.
Peter is currently the Vice President, Marketing & Communications, Njalo.ng; an online marketplace for ‘Classified’.
He obtained PGD (Mass Communications) from NOUN in 2015 and HND (Mass Communication) from the Institute of Management and Technology, IMT, Enugu in 2008.
Peter describes his quest for journalism and media practices as exceptional.
13. Rasaq Ayinla
Razaq Adesanya Ayinla is a journalist with over 15 years of practice. He has valuable experience in both Broadcast and Print Journalism.
He began his career as a Graduate Intern at Cub Reporter and graduated as Staff Reporter, Proof-Reader, Assistant Editor, Regional Editor and News Editor.
He currently prepares, collates and edits news stories and features from Southwest and Kwara States.
He edits and produces news across western Nigeria for BusinessDay and makes daily editorial contributions to the paper’s general and specialised pages.
14. Sakina Ahmed
Sakina Ahmed began her career in broadcast journalism when she was employed by the Federal Radio Corporation of Nigeria as an Assistant Translator and posted to one of its FM stations in Yola in 2011.
She is currently working as a Reporter for Fombina FM Yola with a passion for reporting on health, the environment and women and girl child rights.
She holds a bachelor’s degree in Language and Communication Arts from Modibbo Adamawa University, Yola
She applied for the MTN Media innovation program to gain the required innovative skills needed to recognize opportunities that will help her improve her career prospects and equally be an important contribution to society.
15. Samson Akintaro
Samson Akintaro is a seasoned journalist with a knack for technology reporting. Akintaro started his journalism career in 2005 at the now-defunct Financial Standard Newspaper, from where he was drafted to the ICT Desk as a young reporter.
Being a versatile reporter, he joined another special publication, Stockswatch, in 2008, where he became a Capital Market correspondent for the paper. However, his love of tech reporting saw him move to a specialised and one of the leading ICT Magazines in the country, IT & Telecom Digest, in April 2011.
At IT & Telecom Digest, he rose from the position of a reporter to become a senior editorial staff of the publication, taking responsibility for the editorial content of the Magazine, while projecting the industry to the world through his reportage.
In April 2018, he joined the New Telegraph Newspaper as ICT Editor, a position he currently occupies. His incisive and illuminating writings about the Nigerian ICT/Telecom industry earned him a nomination for the Telecom Reporter of the Year in 2019 at the Nigeria Media Merit Award (NMMA). In 2020, he emerged as ICT Reporter of The Year, at the prestigious Africa Digital Awards (ADA).
In April 2022, he joined Nairametrics as Tech Analyst, where he continues to report and analyse issues in the ICT industry.
16. Temitayo Jaiyeola
Temitayo Jaiyeola is a technology correspondent at the PUNCH newspaper. He is interested in stories that explore the intersection between tech and human activities. He is a data enthusiast, loves numbers, and insists that he should have studied Economics.
He writes prose and poetry when he isn’t haunted by the ghost of deadlines. Some of his writings have received positive nods — he was second runner-up for the Quramo Writers Prize in 2019.
When he is not writing or reading, he often folds inwards or takes random strolls.
17. Ugo Onwuaso
Onwuaso Ugochukwu Francis, is a tech and ICT enthusiast, working with Nigeria CommunicationsWeek as a Senior Correspondent covering ICT, Business and Logistics.
He believes that technology is at the core of our ever-changing and evolving world and has written several articles on technology since he started covering the sector.
He has received several professional and capacity trainings on Information and Communications Technology (ICT) organized by reputable companies like Google, Microsoft, Nigerian Communications Commission (NCC), National Information Technology Development Agency (NITDA), etc.
Ugochukwu is the 2019 and 2021 winner of CommunicationsWeek’s Best Employee of the Year award.
Ugochukwu is a native of Awka, in Anambra State and is married with four beautiful children.
He holds a post-graduate degree in Public Administration (MPA) from Lagos State University, and an HND degree in Business Administration and Management from Lagos State Polytechnic, Isolo.
18. Uhuotu Omilabu
Uhuotu Omilabu is a young, aspiring and resourceful broadcast journalist with a strong passion to stay above mediocrity as a reporter, editor and compere.
With a degree in Communication Arts, Uhuotu has contributed to the media space with reports on topical issues bothering on women and girls’ issues, health, education, agriculture etc.
She has been a part of several training sessions within her state of practice and across the nation. Uhuotu currently serves in the News Department of Inspiration FM, Uyo as a producer, reporter, editor and show host which highlights her versatility in the media profession.
Holding fast to honesty and integrity as core values, her philosophy is to treat people the way you want to be treated. She strongly believes that this will make the world a better place. Uhuotu is married with children.
19. Vanessa Obioha
Vanessa Obioha, a writer and a journalist joined THISDAY Newspapers in 2012 as a contributing writer.
She became a staff member in 2016, covering lifestyle and entertainment. However, she has ranged broadly across the newspaper pages, reporting on politics, business, sports, tourism, human interest, and other subjects.
She has also profiled prominent personalities in the entertainment and lifestyle sector in the lifestyle section of the Sunday paper, The Glitterati.
In 2015, she was nominated for the prestigious Nigeria Media Merit Awards.
Vanessa is also interested in poetry and has taken a screenwriting course with the New York Film Academy. She is a graduate of the Nigerian Institute of Journalism with distinction in Mass Communication.
With an eclectic taste in music, she enjoys listening to beautiful sounds, watching films and TV series, reading, travelling and discovering new cultures.
20. Wasilat Azeez
Wasilat Azeez is a finance journalist, data enthusiast and fact-checker. She holds a first-class honours bachelor’s degree in Mass Communication from the University of Lagos.
She began her journalism career as a graduate intern with the Cable Newspaper Journalism Foundation (CNJF) in 2020. Upon completing the programme, she got automatic employment at The Cable, Nigeria’s independent online newspaper.
She is passionate about spotlighting women and persons with disabilities (PWDs), especially those who have made outstanding records in their respective fields by overcoming barriers and beating the odds to reach their goals.
As a budding academic in gender and development, Wasilat has co-authored a research paper on The Role of Associations of Women Journalists in Promoting the Interests of Female Journalists in Nigeria.
She believes that the MTN-MIP will help her grow in her journalism career by increasing her knowledge of the telecoms industry.
The recent escalation in the US-Israel conflict with Iran has delivered a sharp reminder of Nigeria’s economic vulnerability. As oil prices surged past $100 per barrel and fuel costs climbed by 35% at Nigerian pumps, a troubling paradox emerged: Nigeria, a major crude oil producer with Africa’s largest privately-owned refinery now operational, still found itself buffeted by global energy shocks originating thousands of miles away.
Zinox
The closure of the Strait of Hormuz and resulting disruptions to global energy markets exposed the deeper structural challenge facing Nigeria’s economy. Despite domestic crude production and the operational Dangote Refinery, Nigeria has struggled with rising inflation, which reached approximately 27% in 2025. The crisis illuminated an uncomfortable truth: decades of import dependency have left Nigeria’s economy precariously exposed to external shocks, even in sectors where the country possesses natural advantages.
This vulnerability extends beyond energy. Nigeria’s technology sector offers a particularly instructive case study in the costs of import reliance, and the transformative potential of local capacity as the pathway to economic stability and technological sovereignty.
Against this backdrop, Zinox Technologies stands as a compelling counternarrative. Founded in 2001 by technology entrepreneur Leo Stan Ekeh, Zinox operates West Africa’s only computerized digital assembly plant. As Nigeria’s first indigenous computer manufacturer, Zinox demonstrates what becomes possible when vision, investment, and commitment to local capacity converge.
The company’s reach extends beyond traditional computing. Zinox’s innovation spans renewable energy through iPower and home electronics with iTEC, addressing Nigeria’s chronic power challenges with locally-assembled solar solutions and backup systems designed for Nigerian conditions. This diversification reflects sophisticated understanding: true technological sovereignty requires integrated capabilities.
Zinox’s journey offers a clear case study in how indigenous companies can drive transformation. By focusing on local assembly and manufacturing of computer hardware and digital devices, the company has contributed to building a domestic technology ecosystem that supports government institutions, educational systems, and private enterprises. This approach not only reduces reliance on foreign imports but also creates jobs, transfers knowledge, and strengthens national capacity.
The implications are significant. Every locally assembled device represents a step away from foreign exchange exposure. It also signals a shift in mindset — from consumption to production. In a country where demand for technology continues to rise, especially with the acceleration of digital adoption, the importance of local manufacturing cannot be overstated.
Beyond economics, there is also a strategic dimension. Technology is no longer just a commercial tool; it is a defense tool and a national asset. Countries that control their technology supply chains are better positioned to innovate, secure their data, and compete globally. In this context, companies like Zinox are not merely businesses; they are enablers of national development.
Furthermore, local capacity development has a multiplier effect. It stimulates ancillary industries such as logistics, retail, maintenance, and technical services. It also fosters entrepreneurship, as more Nigerians gain access to affordable and reliable technology tools needed to participate in the digital economy.
Yet, while progress has been made, there is still work to be done. Scaling local manufacturing requires sustained policy support, infrastructure investment, and a deliberate focus on skills development. It also calls for stronger collaboration between the public and private sectors to create an environment where indigenous innovation can thrive.
Encouragingly, the momentum is building. There is a growing recognition that Nigeria must move beyond being a consumer market to becoming a production hub. This shift is not only necessary, it is urgent. Global uncertainties will continue to test economies, and only those with strong internal capabilities will remain resilient.
The current global crisis offers clarity. If the Strait of Hormuz is not reopened or supply chains to imports are fractured, only countries with strong domestic manufacturing capacity will weather the storm. Those dependent on imports suffer disproportionately.
The story of Zinox Technologies underscores what is possible. It shows that with the right mix of vision and execution, Nigeria can chart a new course, one defined by self-reliance, innovation, and sustainable growth. As the country navigates an increasingly complex global landscape, the message is clear: the future belongs to economies that build, not just buy.
Bharti Airtel has announced a major milestone in its global operations, crossing 650 million mobile subscribers worldwide, a scale that now positions the company as the second-largest telecommunications operator on the planet by customer base.
Crossing this threshold reflects a network of immense scale, the capacity to reach customers across diverse markets with consistent quality, and the ability to deliver experiences shaped by sustained innovation.
In Nigeria, Airtel has continued to scale infrastructure at a pace unmatched in its recent history. Over the past three years, the company has increased its national site count from just above 13,000 to nearly 17,200 sites, including more than 1,560 added in the last twelve months. This expansion deepens capacity in high-demand corridors and extends high-speed coverage to previously underserved regions.
The latest industry data from the Nigerian Communications Commission (NCC) underscores the significance of this growth. As of December 2025, Nigeria recorded 145,141 base stations across 2G, 3G, 4G and 5G layers. Of this national infrastructure, Airtel accounts for 46,918 base-station layers, reflecting its substantial contribution to the country’s radio access network and its push to absorb rising data consumption.
Nearly 99 percent of Airtel Nigeria’s sites are now 4G-enabled, positioning the operator as one of the few with a near-ubiquitous high-speed broadband footprint. Thousands of sites have been upgraded for capacity in the past year alone, enabling improved speeds and more stable performance during peak usage.
That expansion underpins Nigeria’s rising internet adoption. According to the latest regulator figures, Nigeria’s internet penetration recently climbed above 50%, with Airtel recording among the largest monthly increases in new internet subscribers, driven by network upgrades across states and rural corridors.
Strategic Connectivity and Redundancy
Airtel is also tackling a critical infrastructure challenge for the Nigerian digital economy: reliance on a single international internet gateway. The company is advancing plans for its second submarine cable internet breakout point at Kwa Ibo in Akwa Ibom State, early in the 2Africa cable system rollout, to provide faster and more resilient national connectivity across regions. This significant investment aligns with global best practices in network diversity and redundancy, ensuring a more stable digital experience for consumers and enterprises alike.
Digital Finance at Scale: SmartCash
Airtel’s digital finance arm, SmartCash, has gained traction in Nigeria’s competitive mobile money ecosystem, now serving over 3 million active users. The platform is supported by an expansive agent network and digital services that lower barriers for everyday financial transactions and savings.
Outstanding Human Touch: Retail Reach
Across Nigeria, Airtel’s retail distribution network stands as one of the sector’s most extensive, with approximately 4,000 exclusive outlets bringing services, support, and products closer to customers in small towns, communities, and high-traffic urban hubs. That footprint drives both access and engagement in a market where localized presence remains a competitive differentiator.
As Nigeria’s digital economy continues to evolve, Airtel is committed to sustained innovation — from expanded fibre backbones and advanced mobile broadband to future-ready services that include satellite-enabled solutions and enterprise-grade digital platforms. These efforts help ensure that connectivity, commerce, and creativity thrive across Nigeria and beyond.
Nigerian Communications Commission (NCC) has said that compensation of subscribers for poor service quality, such as persistent network outages or failed calls is automatic.
This initiative aims to ensure fairness by mandating that operators provide automatic compensation, such as airtime credits, for failing to meet regulatory Quality of Service Key Performance Indicators (KPIs).
According to the NCC, operators are required and mandated to identify affected subscribers and provide compensation directly.
In a framework for compensation of consumers published on its website, NCC said that it has directed Mobile Network Operators (MNOs) to compensate subscribers affected by prolonged or repeated poor quality of service experience within specific Local Government Areas where operators fail to meet regulatory Quality of Service Key Performance Indicators (KPIs).
The NCC also stated that the directive does not replace existing consumer protection mechanisms.
The NCC, said the directive adds a direct compensation mechanism for affected subscribers and aligns with measures set in existing legislations such as the Consumer Code of Practice Regulations 2024 and the Quality of Service Regulations 2024.
This directive applies to only Mobile Network Operators licensed and operating in Nigeria that have failed to meet their Key Performance Indicators on Quality of Service. For Internet Service Providers (ISPs) operating in Nigeria, a compensation framework is already in place.
To be eligible to receive compensation
. You experienced poor network service in an affected Local Government Area; and
- You made at least one outgoing revenue generating event (billed call, SMS, or data session) during the relevant period.
The compensation covers service failures affecting voice, data, or SMS services.
Operators are required and mandated by existing regulations to monitor their network performance across locations and service disruptions against Quality of Service KPIs.
This enables them to identify affected subscribers without the need for individual complaints.
Only service failures that fall below the defined thresholds set by the Quality of Service Regulations issued by the NCC will qualify for compensation.
Short, isolated interruptions and immediately remedied interruptions may not qualify
Compensation will be provided in the form of airtime credits.
This airtime credit will not have utilisation restrictions, and subscribers will be able to use it for voice calls, USSD sessions, data subscriptions, etc on the operators’ network.
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