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ChatGPT’s Impacts will be Social, not Technical

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By Chester Wisniewski, field CTO applied research Sophos

The technology world was on fire about the latest artificial intelligence demonstration by OpenAI in the waning months of 2022, ChatGPT.

It is truly a remarkable achievement, an artificial intelligence (AI) that you can have a conversation with and ask it to do everything from write essays to code computer programs.

As a computer security expert I immediately did what comes natural to people like me, I tried to hack it. Could I get it to do something bad, something malicious? Could this be abused by criminals or spies to enable new types of cybercrime?

The answer of course, like most tools, is yes. Someone with ill intent can abuse these miraculous scientific achievements into doing things that could likely cause harm. The surprising part however is that the danger lies in the social arena, not the technical one.

While ChatGPT can be tricked into writing malicious computer code, that isn’t really all that scary. Computer code can be analyzed by computer security products in milliseconds and deemed to be malicious or safe with a high degree of certainty.

Technology can always counteract technology. The problems surface when what we are trying to detect isn’t computer code, but rather words and meaning that will be interpreted by humans, not machines.

There are two factors that make this dangerous. The first is that up until now it was not practical to have a computer create tempting lures for victims to be tricked into interacting with. The technology is now not only available, but so easily accessible as to be cheap or even free. The second is that the primary way users keep themselves safe today is by noticing mistakes made by attackers in their grammar and spelling to detect that an email or communication may be from an intruder.

If we take away the last remaining sign that a malicious email or chat message was crafted carelessly by someone without a strong command of the language, how will we defend ourselves?

Here is an example of an existing spam lure. It is relatively unsophisticated and has few words of explanation. I asked ChatGPT to write a more informative letter of the same type and you can see its output in the second example.

Now I didn’t format this to add an appropriate mail services logo or make the button as pretty in my example, but it is trivial to add these small improvements compared with mastering the English language. In fact, you could ask ChatGPT to generate the HTML code necessary to do so without any knowledge of email formatting or programming skills whatsoever.

In my eyes, this signals the end of most computer users’ ability to discern real mail from fake. Today these tools only work well for English language text, but that is a simple training issue. The ability to write fluently in any language in the world (including computer programming languages) is now here. We must rethink our approaches to user education and implement technical measures to prevent these messages from ever making it into their inboxes.

The good news here is that computers are quite good at detecting and potentially blocking most of this content. Ultimately a spam campaign always has some sort of call to action, they may want you to phone them, reply, click a link or open an attachment. These are impossible to remove and can aid in detection. We can also train AI models to detect when text has been generated by ChatGPT and add a warning banner or perhaps block the message.

The problematic situations are when we fail to block them and they end up in someone’s inbox. It’s a reasonably small percentage, but it is not zero and therefore we must prepare a defence. Having defensive layers is essential and with humans having reduced ability to spot a scam it is even more important that users are connecting through firewalls and web protection that can detect and block threats.

User training will need to shift away from the “watch for spelling mistakes” type of messaging and more into risk-based approaches to verification of whom you’re talking to. Being asked to do something financial, with a password, or with sensitive data? Pick up the phone and confirm before proceeding.

As machine intelligence continues to advance, the work of separating fact from fiction will continue to get more and more difficult. We will need to be sure we build systems that are flexible enough to combat these messages, but also educate our staff on their need to take additional steps when receiving sensitive requests over email.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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MTN Launches One TV with Free-to-View, Pay-as-You-Go

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MTN Group has begun rolling out MTN One TV, a new entertainment proposition designed to make digital video content more accessible, relevant, and flexible for customers across African markets.

MTN Launches One TV with Free-to-View, Pay-as-You-Go

Introduced in line with MTN’s Ambition 2030 strategy, MTN One TV brings together local storytelling, live channels, international programming, and market-specific viewing options tailored to how customers across the continent access and pay for digital entertainment.

The proposition is designed to give customers greater choice in how they watch content, with viewing models that may vary by market and can include free-to-view content, advertising-funded experiences, pay-as-you-watch access, and subscription offerings.

Depending on local availability, customers may also be able to pay through airtime, Mobile Money, and other locally supported payment methods, helping to reduce common barriers to streaming access.

Beyond enhancing customer experiences, MTN One TV creates new opportunities for African creators, broadcasters, advertisers, and ecosystem partners by helping connect content to wider audiences through MTN’s scale across connectivity, payments, and digital services.

By bringing together a broad mix of content experiences under a single proposition, MTN aims to support greater content discovery, broader audience reach, and sustainable growth across Africa’s digital entertainment ecosystem.

Anchored in MTN’s strategic platforms of Connectivity, Fintech, and Digital Infrastructure, MTN One TV forms part of the Group’s broader ambition to build digital experiences that create value for customers while enabling participation and growth across Africa’s digital economy.

“Entertainment is increasingly becoming an important gateway to digital participation,” said Selorm Adadevoh, MTN group chief commercial, strategy and transformation officer.

“Through MTN One TV, we are leveraging the scale of our connectivity, fintech, and digital capabilities to make relevant content more accessible while creating new opportunities for Africa’s creative and digital economies. This is aligned with our ambition to deliver digital solutions for Africa’s progress.”

MTN One TV is being introduced progressively across MTN markets through a phased rollout approach that reflects local market needs, existing services, and partnership opportunities.

Over time, MTN will bring together a combination of video capabilities, content partnerships, and customer experiences under the MTN One TV brand to create a more consistent and scalable entertainment proposition across its footprint.

Through MTN One TV, MTN continues to extend its role beyond connectivity by combining entertainment, payments, and digital services to deliver experiences tailored to the needs of African consumers.

The rollout supports MTN’s Ambition 2030 vision of leading digital solutions for Africa’s progress while expanding access to digital entertainment across the continent.

 


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IATA Drops Bombshell: Nigeria Among World’s Most Expensive Countries to Run an Airline

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International Air Transport Association (IATA) has identified Nigeria as one of the most expensive countries in the world for airline operations, citing high taxes, charges and operational costs that continue to weigh heavily on local carriers.

IATA Drops Bombshell: Nigeria Among World's Most Expensive Countries to Run an Airline

IATA’s Regional Vice President for Africa and the Middle East, Kamil Al-Awadhi, disclosed this during the association’s Annual General Meeting held in Rio de Janeiro.

Al-Awadhi said that although Nigeria’s Minister of Aviation and Aerospace Development, Festus Keyamo, had been pursuing reforms aimed at improving the aviation sector, airlines operating in the country still faced enormous cost pressures.

According to him, the high-cost operating environment has continued to affect the profitability and competitiveness of Nigerian airlines, making it difficult for the industry to realise its full potential.

He noted that excessive taxes, regulatory charges and other operating expenses remained major obstacles to airline growth across the region, with Nigeria ranking among the most challenging markets from a cost perspective.

Al-Awadhi urged member states of the Economic Community of West African States to adopt a proposed 25 per cent reduction in aviation taxes and charges to ease the burden on airlines and passengers.

According to him, lowering taxes and charges would reduce airfares, stimulate passenger traffic and strengthen the competitiveness of carriers operating within West Africa.

He stressed that a more supportive policy environment was critical to unlocking the economic benefits of aviation, including increased trade, tourism and regional integration.

Industry stakeholders have consistently advocated lower taxes and regulatory fees, arguing that the current cost structure makes air travel less affordable and limits the growth of the sector.

IATA’s latest remarks add to calls for governments in West Africa to implement policies that will promote a more sustainable and competitive aviation industry across the region.


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NASENI Trains 50 Women in Kano on Renewable Energy Technologies Under She-Powers Initiative

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The National Agency for Science and Engineering Infrastructure (NASENI), under the leadership of its Executive Vice Chairman/CEO, Khalil Suleiman Halilu, has trained 50 women in Kano State on inverter and battery technologies through its She-Powers Energy Initiative.

NASENI Trains 50 Women in Kano on Renewable Energy Technologies Under She-Powers Initiative

The three-day programme, held at the Technology Incubation Centre, Farm Centre, Kano which ended yesterday, was designed to equip participants with practical renewable energy skills, promote women-led enterprises, and enhance sustainable livelihoods.

 The initiative forms part of NASENI’s broader commitment to empowering women, creating economic opportunities, and expanding participation in Nigeria’s growing clean energy sector. It also aligns with the Renewed Hope Agenda of President Bola Ahmed Tinubu by supporting job creation, entrepreneurship, and inclusive economic development.

 Through targeted interventions such as the She-Powers Energy Initiative, NASENI continues to demonstrate its commitment to leveraging technology and innovation to improve lives and drive sustainable development across the country.

Photos: Participants at the She-Powers Energy Initiative training organised by the National Agency for Science and Engineering Infrastructure (NASENI) held at the the Technology Incubation Centre, Farm Centre, Kano yesterday.


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