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Capacity Building in Courier Service

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In courier business just as in other spheres of human existence, increasing capacity is one of the necessary ingredients. No company would want to remain the same way it was established without any sign of growth.
In the 21st century  dynamics where economies are graded as haves and have nots, businesses are also polarized along the same line as small scale, medium and large scale enterprises, the same way courier companies are ranked in terms of each courier company’s  capacity and capability  in the industry .
Capacity building has to do with repositioning a courier company to be able to play active role in its line of business. As the Nigerian economy is expanding with more foreign direct investment flowing into the country, every sector of the economy that plays complementary role especially those that are service driven like the courier companies have also to shape up. Many of the courier companies ordinarily would want to expand and become some of the dominant players in the industry but they are limited by some factors which they don’t have control over. One is that the Nigerian environment is harsh for industries to thrive. The infrastructures that are needed to serve as a spring board for small and medium scale businesses to thrive are not there. One opening a business concern has first of all to make provision for a stand- by generator which most of the times ends up serving as the main source of power generation for the business. This increases cost f operations and cuts down the profit margin of businesses.  States and local governments also impose arbitrary taxes on some of these companies that struggle to see the light of the day. Deplorable condition of the roads across the country is another area of challenge. This has direct impact on vehicles leading to increase in maintenance costs, reduction in life span of vehicles and waste of time and manpower as several hours that would have been used for production are spent in the traffic.
Never the less, in the area where courier companies specifically can improve capacity are in human capital development.  Human development is an important aspect in the courier service. It has to do with improving the quality of staff that work in the organization. The workers have direct contact with the customers and they therefore serve as the prism through which other organizations look at a particular company. There is need for constant training and seminars for the staff of an organization to increase corporate performance, specialization and job satisfaction. 
There are new developments which can be shared and keep workers of a courier company abreast of information and new trends in the industry which will improve the quality of the staff and invariably translate to more productivity for the company.
There is also the need for infrastructural development by courier companies to be able to play big in the courier business. Information and Communications Technology has expanded the scope of the business and it becomes imperative to use these ICT tools to deliver service. Courier companies that are thinking capacity expansion or building must tap into this. The company also has the need to have functional vehicles that are ready to deliver service any time. Since electricity is a major challenge in the country, solid plans must be made to have a standard power generating set that will supply energy to the company.
Courier companies must also think of expanding their networks. The Courier Regulatory Department requirement is that every courier company must have at least five branch offices for a start. There is need that as courier companies are growing that more offices are established to make sure that their services get to every where. Courier companies should also explore faster means of servicing their clients other than the road transport system that is riddled with hiccups.
To be able to build capacity, more capital is required to be injected into the company but courier operators interviewed said that getting a loan from the bank is little the proverbial camel passing through the eye of a needle. Banks should encourage small and medium scale industries by giving them credit facilities. Real development of the economy starts from this sector. The sector has been able to employ good number of job seekers that would have been wondering the streets. Banks want quick turn over and can afford to give out loan to businessmen who are ready to import and share some of the proceeds with the manager of the bank where the loan was accessed.

 


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EFInA Unveils Research Fellowship Programme to Deepen Financial Inclusion Impact

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Enhancing Financial Inclusion and Advancement (EFInA) has selected three fellows for its inaugural EFInA Research Fellowship Programme, an eight-month initiative aimed at strengthening evidence on how financial inclusion policies, products, and services translate into real improvements in people’s lives and livelihoods.

The Fellowship marks a strategic shift in Nigeria’s financial inclusion agenda—from a longstanding focus on access and uptake to a deeper examination of impact and outcomes, including financial health, household resilience, livelihood sustainability, and women’s economic empowerment.

While Nigeria has recorded steady gains in expanding access to formal financial services, EFInA said questions remain about whether this access is delivering tangible benefits for households, small businesses, and underserved populations.

Launched under the theme “Evaluating the Impact of Financial Services on the Lives and Livelihoods of Nigerians,” the programme is designed to support applied, policy-relevant research examining how financial services function in practice across formal, informal, and digital channels, and the conditions under which they generate meaningful economic and social outcomes.

Speaking at the launch, Foyinsolami Akinjayeju, EFInA’s chief executive officer, said Nigeria’s financial inclusion journey has reached a critical inflection point.

“Financial inclusion must deliver real outcomes—better financial health, resilience, livelihoods, and women’s economic empowerment—not just access,” she said. “The EFInA Research Fellowship will generate rigorous, Nigeria-specific evidence on what truly works, what needs to change, and what can be expanded to deliver outcomes at scale.”

She added that the programme is deliberately structured to bridge the persistent gap between research and decision-making in the financial sector.

“By examining how policies, programmes, and financial products work in practice, the fellowship will produce insights that directly inform better policy choices and product design,” Akinjayeju said.

Each Fellow will receive a N4 million research grant to support fieldwork, travel, and research tools, alongside structured monthly mentorship from senior researchers, policymakers, and industry professionals. Fellows will also gain access to EFInA’s data assets, including its Access to Finance (A2F) survey reports, one of Nigeria’s most comprehensive demand-side datasets on financial inclusion.

Beyond funding, the programme places strong emphasis on research quality, relevance, and uptake. Fellows will participate in monthly capacity-building workshops covering research design, impact evaluation, gender-responsive analysis, and policy engagement. These sessions will be delivered in collaboration with institutions including Innovations for Poverty Action (IPA), J-PAL, Lagos Business School, the Central Bank of Nigeria, and international development partners.

According to Oluwatomi Eromosele, EFInA’s research lead, the fellowship responds to a long-standing evidence gap in Nigeria’s financial inclusion ecosystem.

“Access alone is no longer sufficient,” she said. “The critical question is whether financial inclusion is translating into better financial health, greater resilience to shocks, improved livelihoods, and meaningful economic opportunities for women and underserved groups.”

She noted that EFInA is prioritising research that is both credible and usable. “We are investing in rigorous, Nigeria-specific evidence and translating findings into practical, decision-oriented outputs that directly inform policy, regulation, and product design,” Eromosele said.

The Fellows will explore research questions across priority themes, including financial health and household resilience amid economic and climate shocks; the role of financial tools in supporting MSME growth and informal livelihoods; women’s economic empowerment through digital and group-based savings mechanisms; and trust, service experience, and satisfaction across financial channels.

The 2025 EFInA Research Fellows are Sarah Edewor, an agricultural economist and development researcher; Abdulmumin Usman, a policy and political economy researcher; and Abdullahi Ibrahim, a measurement, evaluation, research, and learning practitioner.

A core objective of the Fellowship is to reduce Nigeria’s reliance on financial inclusion evidence drawn from other developing contexts such as India and Bangladesh, which EFInA says do not fully reflect Nigeria’s institutional, cultural, and market realities. By generating locally grounded evidence, the organisation aims to equip policymakers, regulators, financial service providers, and development partners with insights tailored to Nigeria’s context.

Fellows will present interim findings during the programme and showcase their final research outputs at EFInA’s Annual Research Symposium in May 2026. Final outputs will include peer-reviewed research papers, policy briefs, and practitioner-focused knowledge products disseminated to key stakeholders.

The EFInA Research Fellowship aligns with Nigeria’s National Financial Inclusion Strategy (NFIS) 2024–2027, which places renewed emphasis on trust, innovation, consumer outcomes, and inclusive growth, and reflects EFInA’s broader mandate to strengthen evidence and support decision-making across Nigeria’s financial ecosystem.


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Indigenous Firm Deploys 400,000 Smart Electricity Meters in 2025

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MOJEC International Limited has revealed that it deployed over 400,000 smart meters nationwide in 2025, representing a significant year-on-year growth for the indigenous smart meter manufacturer.

This performance reflected a 33.3 percent increase over the 300,000 meters deployed in 2024, highlighting the scale and acceleration of MOJEC’s metering operations.

Chantelle Abdul, group managing director, attributed the sustained impact to deliberate investments in infrastructure, people, and technology.

“MOJEC operates two state-of-the-art meter production facilities with a combined installed capacity of up to five million meters annually. This scale enables us not just to meet current demand, but to support Nigeria’s long-term metering and energy efficiency goals,” she said.

She further noted that MOJEC’s expansive installer ecosystem, comprising over 5,000 trained professionals nationwide, remains a critical enabler of its delivery advantage, ensuring speed, quality, and compliance across diverse terrains and markets.

The company stated that the deployment surge reflected growing confidence by Distribution Companies (DisCos) and sector stakeholders in MOJEC’s technical capacity, delivery speed, and end-to-end metering solutions.

According to Monday Ubogu, MOJEC’s head of installation, the scale and consistency of delivery set the company apart.

“Within the first three quarters of the year, MOJEC completed about 300,000 installations, accounting for roughly 40 percent of total installations nationwide during that period.

“The momentum continued into the final quarter with an additional 150,000 meters deployed, highlighting our operational depth and nationwide reach,” he said.

Ubogu added that MOJEC’s performance builds on decades of sector engagement, spanning key national metering initiatives including CAPMI, MAF, Vendor Financing, MAP Phases I & II, and NMMP 0, with the company having deployed nearly four million meters since the privatisation of NESI.

According to the company, a substantial portion of the deployment was driven by MOJEC Meter Asset Management Company (M3AC), the Group’s asset management subsidiary, which accounted for about 350,000 installations.

 


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CBN Expresses Concern Over Foreign Investments in Nigeria Fintechs

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The Central Bank of Nigeria in its 2025 Fintech Policy Insight Report, has raised concern over Nigeria’s fintech sector heavily dependent on foreign investment, exposing it to swings in global markets.

The report said the sector has shown resilience despite global economic pressures, but warned that reliance on external capital leaves it vulnerable to market fluctuations.

It would be recalled that startups in the country raised $520m in equity funding in 2024, down from about $747m in 2019, when Nigeria captured roughly 37 per cent of all African startup investment.

This performance, amid significant global macroeconomic gyrations, underscores Nigeria’s position as a key hub for financial innovation. The sharp rise in interest rates in advanced economies during 2022 contributed to a slowdown in venture capital funding.

“These dynamics highlight the importance of developing domestic funding avenues, such as leveraging Nigeria’s capital markets, to reduce currency risk and sustain fintech growth,” the apex bank stated.

Olayemi Cardoso, CBN Governor, said Nigeria is undergoing a rapid and significant financial evolution. Over the past decade, the nation’s fintech landscape has grown from a handful of startups into one of Africa’s most vibrant innovation ecosystems.

“Even amid global economic headwinds, Nigerian fintech firms continued to attract investment and drive change. Today, with improved stability of our currency and domestic economy, it is clearer than ever that financial innovation can advance inclusion at scale,” the executive commented on the report.

In addition to funding, the central bank underscored Nigeria’s continued leadership in digital financial infrastructure. More than 25 per cent of all electronic transactions in Africa’s most populous nation are processed via real-time payment channels, with close to 11 billion transactions processed in 2024, up from five billion in 2022. The report described Nigeria’s instant payments platform, NIBSS NIP, as among the most mature and widely adopted globally.

The report also mentioned the need to strengthen system integrity and reputation, pointing to compliance reforms, anti-money laundering supervision, and consumer protection measures as key priorities for sustaining investor confidence.

By focusing on domestic funding, regulatory modernisation, and innovation infrastructure, the CBN aims to position Nigeria not only as a fintech front-runner but also as a rule-setter whose regulatory lessons are relevant to peer emerging and high-growth economies globally, the central bank said.

Stakeholders surveyed by the CBN also cited compliance costs as a significant challenge to innovation. According to the report, 87.5 per cent of respondents said that the cost of meeting regulatory and risk requirements significantly impacts their capacity to innovate, while delays in product approvals and regulatory timelines also remain major bottlenecks.

The report noted that 62.5 per cent of fintech firms plan to expand regionally, and there is strong support for regulatory pass-porting frameworks to enable compliant expansion into other African markets. However, the CBN warns that such cross-border growth requires a stable funding base and coordinated regulation.

 


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