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Zoho Integrates ChatGPT with Zia to Strengthen Generative AI Capabilities

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Zoho Corporation, a leading global technology company, on Thursday announced execution plans and ongoing investment in AI, beginning with the launch of 13 generative AI Zoho application extensions and integrations, powered by ChatGPT.

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Zoho’s developing AI strategy includes platform expansion and its innovation roadmap with a focus on delivering superior customer experience and value while ensuring the highest level of customer privacy and security. Over a decade, Zoho has been executing and implementing AI (Zia) across its product portfolio, developing in-house technology that runs on the company’s private cloud.

“The fusion of ChatGPT’s generative AI with our homegrown AI features will provide users with a more intuitive, efficient, and secure experience, reflecting Zoho’s deep R&D-first culture,” said Kehinde Ogundare Country Manager, Zoho Nigeria.

“As a technology partner, Zoho’s customers continue to rely on us for keeping them ahead of the curve while retaining core tenets like privacy, which they have come to respect. We will continue to deliver on this promise without compromise”, added Ogundare.

The following are the three core tenets of Zoho’s AI strategy:

● Customer Experience: Zoho’s AI solutions deliver the context, intelligence, and efficiency necessary to produce exemplary experience. Zia is woven into the fabric of each step, be it enhancing customer records, producing documents, providing insights into processes or proactively forecasting, and preparing for user issues that might arise.

● Customer Privacy: Zoho builds its AI in-house, resulting in optimal privacy protection that effortlessly unifies with users’ greater technology ecosystems. Tools powered by Zoho’s AI extensions deliver intelligence without compromising customer data or sending information to an unverified third party.

● Customer Value: Zoho delivers multifaceted value in the form of customer productivity, ease of use, cost, relevant KPIs, and making AI widely available to a broad set of people.

AI Roadmap and Vision

In the short term, Zoho will facilitate Zia’s integration with third-party intelligence, bringing the newest technology into the company’s broad portfolio of business solutions. As Zoho progresses, the company intends to take generative AI technology in-house, ensuring its 90 million global users benefit from intelligent experiences as well as Zoho’s leading value and privacy standards. In addition, Zoho is currently developing proprietary Learning Language Models (LLMs) capable of conversing, summarising, paraphrasing, and adapting to new tasks with zero-shot learning techniques, empowering seamless AI-driven communication and knowledge discovery .

Generative AI in Zoho Applications

Available in its marketplace, Zoho’s new generative AI extensions, powered by ChatGPT, complement the broad portfolio of AI technology Zoho already supports. This new technology has been contextually integrated into Zoho’s applications and can be leveraged right away by users:

  • Zoho CRM with Generative AI can extract important information from customer records, predict deal outcomes, create custom emails and templates, and check for grammatical errors.

  • Zoho Analytics with Generative AI allows users to import public datasets, blend them with business data, and create SQL queries from natural language.

  • Zoho Desk with Generative AI can summarise tickets, analyse customer tone, generate replies from a knowledge base, and track down solutions.

  • Zoho Writer with Generative AI can suggest headlines, fix punctuation and shorten content, and integrate answers to user questions.

  • Zoho Mail with Generative AI can create multiple versions of emails, highlight action items, and generate email summaries.

  • Zoho Cliq with Generative AI can paraphrase messages, transform threads into outlines, and shorten responses.

  • Zoho Social with Generative AI can produce engaging content, suggest relevant supporting media, and optimise posts.

  • Zoho Assist with Generative AI can generate shareable summaries and enhance customer service.

  • Zoho LandingPage with Generative AI can create complete product-specific landing pages with forms, personalisation, SEO optimisation, and migration capabilities.

  • Zoho SalesIQ with Generative AI can transcribe conversations, tag transcripts, review messages, and utilise ChatGPT Block in Zobot.

  • Zoho Notebook with Generative AI can organise notes with automatic tagging and summarising, turn them into checklists, and provide grammar and spelling suggestions with Zoho Blue Pencil.

  • Zoho DataPrep with Generative AI can find external datasets and suggest relevant formulas.

  • Zoho Meeting with Generative AI allows users to index session transcripts and generate effective keynotes.

Availability and Pricing  

Zia is available by default in Zoho’s applications, while ChatGPT-powered integrations are available in Zoho’s Marketplace. Customers choosing to enable generative AI capabilities within Zoho’s applications may do so using their existing OpenAI account API key. Based on the number of APIs used, customers will be billed directly by OpenAI. Zoho will maintain a steady rhythm announcing new generative AI extensions and integrations to its portfolio.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Airtel Excites Business Owners with Unlimited Speed Plan

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Telecommunications network, Airtel Nigeria has introduced a groundbreaking new service for business owners called the Enterprise Business Broadband (EBB) Speed Based Plans 3.0. This specially designed plan offers unparalleled connectivity and flexibility with unlimited monthly plans.

Tailored to meet the diverse needs of enterprises, the new EBB plans feature unlimited internet connectivity options, providing the opportunity to without data limitations. Customers also get a chance to select from three dynamic options, from as low as N20, 000 to N60, 000.

The N20, 000 monthly subscription delivers internet speeds of up to 20Mbps, the N35, 000 subscription offers up to 40 Mbps, and, with the N50, 000 monthly subscription users can experience ultimate reliability and speeds of up to 60Mbps, which is perfect for large organizations with high bandwidth requirements.

Speaking on the new unlimited plan, Chief Commercial Officer, Airtel Nigeria, Femi Oshinlaja emphasized the transformative impact of the new unlimited plan.

“We have seen the early adopters of the Speed Based Plans 3.0 express their satisfaction after using this service and we are confident to say that the uninterrupted internet service is a game-changer for business owners.

“We are committed to continuously providing innovative solutions that empower businesses to thrive in the digital landscape, ensuring unparalleled connectivity and reliability for our valued customers,” he said.

According to Airtel, customers get a complimentary router upon purchase. The speed plan also allows customers to have the flexibility to set data usage limits and control access to specific websites on the router, promoting responsible internet usage.

 


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eBusiness Life Int’l Girls in ICT: Stakeholders Advocate Investment In Young Girls

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Stakeholders that gathered for the 12th edition of the celebration of the International Girls in ICT Campaign organised by eBusiness Life Communication Limited in Lagos last Thursday, have called on parents and corporates to make concerted efforts at investing in the young girls to enable them prepare for tech careers of the future.

Convener, Girls-In-ICT/CEO, e-Business Life Communication Limited, Mrs. Ufuoma Emuophedaro (2nd from left); Manager, South-West Zonal office, National Information Technology Development Agency (NITDA), Mrs. Jumoke Alaka, who represented the Director General of the Agency, Dr. Inuwa Abdulahi (far right); and Deputy Director, Head Corporate Communication, NCC, Nnenna Ukoha, who represented the Executive Vice Chairman/CEO of the Nigerian Communications Commission (NCC), Dr. Aminu Maida (2nd from right; with winners of the STEM Quiz competition at the just-concluded eBusiness Life Int’l Girls in ICT Day Celebration held in Lagos.

In his keynote address at the event, the Executive Vice Chairman/CEO of the Nigerian Communications Commission (NCC), Dr. Aminu Maida charged the girls to follow evolving trends in the world of technology and pursue excellence in order to make a difference in the workforce of the future.

Dr. Maida, who was represented by the Deputy Director, Head Corporate Communication, NCC, Nnenna Ukoha noted that there will always be gaps to be filled in the ICT field.

According to the NCC Boss, the significance of encouraging young girls and women to consider careers in ICT, stems from the fact that the gender represents half of the global population, and it will only be fair and equitable to seek their views and input in standards that are essential to the shaping of technology.

Furthermore, he noted that encouraging these girls is an investment in the future of the nation.

“The ICT sector offers exciting and well-paid career opportunities; from software development to data analysis, cybersecurity to artificial intelligence, the opportunities are endless. By encouraging more girls and women to enter the ICT field, we can help bridge the digital divide and ensure that everyone has equal access to the opportunities of the digital age,” Maida opined.

He further encouraged young women to latch onto the provisions of Federal Government’s 3MTT initiative, which seeks to provide and empower young Nigerians with technology career opportunities in AI/Machine Learning; Data Analysis & Visualisation; User Interface (UI), User Design (UX) among others.

In a virtual message from the International Telecommunications Union (ITU), the Secretary General, Doreen Bogdan-Martin explained that the 2024 theme, “Leadership”, speaks to more than holding a job title or position of power, but about harnessing the power of ideas and innovation, and the ability to navigate change with confidence even as a student.

“Right now, just 21% of all ICT Ministers are women, and only 32 out of 165 ICT regulators are led by a woman.  In the highest positions of government, gender equality will not be reached for another 130 years. In the private sector women in technologists occupy less than a third of positions and face a pay gap of up to 21%. Just 22% of AI workers globally are women.  And the hiring rate of women in tech leadership roles has stalled. When we look at C-Suite roles in STEM, just 1 in 8 is held by a woman.”

She called for investment in girl education, mentorship and skill-building opportunities so they can not only succeed but thrive as digital trailblazers.

Manager, South-West Zonal office, National Information Technology Development Agency (NITDA), Mrs. Jumoke Alaka, who represented the Director General of the Agency, Dr. Inuwa Abdulahi, highlighted the numerous opportunities inherent in the ICT sector, and implored the young girls to stay away from negative sides of technology as a means of impacting the society positively.  She encouraged them to also read hard copy materials as a means of retaining knowledge and referencing. She encouraged them to read more of hard copy materials to avoid distractions and easy switch to unnecessary Apps that come with reading from gadgets.

Mrs. Alaka also charged parents to guide their children on the beneficial use of ICT gadgets.

While taking the young girls on an insightful tech-talk session, Digital Strategist and Founder, ‘MissTechy’ – Nigeria’s top Female Tech Blog and video channel, Oluwatobi Ayeni, charged them to be inquisitive and explore ICT. This, she noted, will help them develop interest that will culminate into driving initiatives and filling gaps in technology.

CEO, MyHealthHub, Dr. (Mrs.) Ochuko Ibe while taking the girls on a health talk, challenged them to look at situations around them and seek ways of plugging gaps with technology. She referenced her journey through different fields and how she developed a passion for technology and now uses it to bridge medical gap in rural and underserved areas.

In her welcome address, Convener, Girls-In-ICT/CEO, e-Business Life Communication Limited, Mrs. Ufuoma Emuophedaro, citing ITU’s estimate of skills shortfall of over two million jobs in the ICT sector within the next five years, said girls and young women who learn coding, apps development and computer science will not only be well-placed for a successful career in the ICT sector, but ICT skills that are rapidly becoming a strong advantage for students in just about any other field they might choose to pursue. “Girls with ICT skills can expect to earn good salaries and enjoy plenty of career opportunities.

Girls in ICT Day reminds us that ICTs help to improve the lives of people everywhere – through better health care, better environmental management, better communications, and better educational systems that transform the way children and adults learn.”

Referencing the 2024 theme, Mrs. Daro noted: “While there is a leadership gender gap in every industry, the largest gaps are found in the STEM fields. Women in ICT often find themselves in junior or support roles rather than in managerial roles, with little opportunity for advancement. They are also less likely to hold an executive position, become ICT entrepreneurs, or be represented among science and technology policymakers.

To thrive in STEM, girls and young women must be exposed to women in leadership positions, fostering inspiration and breaking down barriers that hinder their progress. The Girls in ICT Day 2024 theme aims to address these challenges, encouraging empowerment and leadership development for a more equitable future in STEM.”

The event was attended by 170 students from 17 schools across Lagos and Ogun States, and several other guests from the corporate world.

Activities at the event included STEM Quiz and Vlogging competitions; Students roundtable, which was anchored by foremost journalist, Louisa Olaniyi, random quiz and entertainments.

In the Vlogging competition, moderated by tech enthusiast, Digital Strategist and Founder, ‘MissTechy’ – Nigeria’s top Female Tech Blog, Oluwatobi Ayeni, Reagan Memorial Baptist Girls Secondary School, Yaba to the First Prize, while the Second and Third Prizes went to Chrisland College, Ikeja and The Lagoon School, Lekki.

In the STEM Quiz Competition, the top prize went to The Lagoon School, Lekki, while Baptist Girls Academy, Obanikoro and Government Senior College, Agege settled for the 2nd and 3rd positions.

The Event got partnership and support from the NCC, NITDA, Globacom, Digital Encode, VDT Communications, Digital Realty, Huawei Technologies, Inq Digital,  and CocaCola.

This year’s theme for the International Girls in ICT campaign is ‘Leadership’ as stated by the ITU.


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NDPC Reopens Registration Portal for Intending DPCOs to Foster Data Protection Culture in Nigeria

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Nigeria Data Protection Commission (NDPC) has announced the reopening of registration for Organizations interested in becoming Data Protection Compliance Organizations (DPCOs).

This decision comes as part of NDPC’s commitment to fostering a culture of accountability and transparency in data processing practices across Nigeria.

The registration portal, which was previously closed in 2023, has been revamped to accommodate new DPCO applicants. Through a robust Public-Private Partnership model, NDPC licenses private organizations to monitor, audit and report on compliance by Data Controllers and Data Processors in accordance with Section 33 of the Nigeria Data Protection Act, 2023. This unique model, exclusive to Nigeria, has garnered attention from Data Protection Authorities worldwide.

With an estimated 500,000 Data Controllers operating in Nigeria, the demand for DPCOs has never been higher. Currently, NDPC has licensed approximately 183 DPCOs, leaving significant room for additional partnerships.

Beyond regulatory compliance, NDPC envisions the registration of new DPCOs will act as a catalyst for nurturing a robust data protection culture in Nigeria.

By promoting awareness, conducting audits, ensuring compliance, and enhancing capacity-building initiatives, DPCOs contribute to safeguarding individuals’ privacy rights, foster trust and confidence in the digital space, and uphold legal and ethical standards in the data protection and privacy ecosystem.

Prospective DPCOs are encouraged to visit services.ndpc.gov.ng to commence the registration process.


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