E-Business
Paper versus Digital: The Future of Work

By Somesh Adukia
Digitization is revolutionizing the way businesses operate across the globe, and Africa is no exception. Over the past two years, remote and hybrid arrangements have become the norm in the workplace.

We have seen the proliferation of new digital tools and platforms to support hybrid work, such as video conferencing, cloud-based software, and collaboration platforms like Teams and Zoom.
IT teams have had to support this transition by providing technical support for these new digital tools and platforms, all the while ensuring cybersecurity and data protection, and managing remote access to company systems and applications.
The challenges of navigating digitization in a hybrid working world
Navigating digitization in a hybrid working model can be challenging for both businesses and IT teams.
Research conducted by Walnut Unlimited on behalf of Canon, shows that there is a divide between businesses and employees when it comes to hybrid working. While businesses think they are largely digital, employees are experiencing a host of niggling issues.
One of the most prevalent challenges facing employees working remotely is access to important documents, both digital and physical. This, combined with other related issues (such as difficulties with business processes, and having to visit the office to print, pick up or sign documents in person) suggests a wider problem – organizations have not yet completely rebuilt their business processes to function in a virtual environment.
As a result, we’re seeing employees struggling to perform basic steps in everyday document-based workflows, like processing invoices or contract approval, when outside of the office.
Moreover, equipping new workspaces has been a major challenge for IT teams.
According to 2021 research conducted by McKinsey, 65% of companies had increased spending on digital and technology during the global pandemic, despite significant cost cutting elsewhere in the business. This suggests that most companies are aware that they need to undertake digital transformation, fast.
According to our report, 71% of IT departments say that solutions that would support their hybrid working are not compatible with their legacy infrastructure.
Furthermore, 72% say their printers and scanners used in different locations were not designed to work together.
While companies may have the basics in place, most businesses have yet to rebuild their document-based processes for a new hybrid work. By creating a digital-first culture that empowers employees to work smarter, businesses can help ensure that their digital aspirations are aligned with the everyday work experiences of their workforce.
On the African continent, the challenges that employees face with technology are more complex than regions elsewhere. Some of these challenges are:
- Limited internet connectivity in parts of Africa: In many parts of Africa, internet connectivity is limited or unreliable, which can make it difficult to maintain consistent connectivity between employees working remotely and those working in the office.
- Limited access to hardware: In some cases, employees may not have access to the necessary hardware, such as laptops or smartphones, to effectively work remotely.
- Inadequate IT infrastructure: IT infrastructure in companies may not be equipped to handle the demands of hybrid work.
- Security concerns: Hybrid work can create new security risks for companies, particularly when employees are accessing company data and systems from remote locations.
- Lack of digital skills and expertise: Many countries face a shortage of skilled professionals in the tech sector, which can be a significant barrier to the adoption of digital solutions.
It’s important for businesses to recognize the unique challenges faced by employees in Africa and work to create solutions that meet their needs. To overcome some of these issues, companies can invest in improving internet connectivity and providing access to digital tools and technology to support remote work.
By addressing these challenges proactively, businesses and IT teams can help ensure a successful transition to a hybrid working model in Africa.
The transition to paperless operations
Despite the adoption of digital technologies in the workspace, businesses have still not moved to paperless operations. While digital solutions have made it less expensive and easier to store, retrieve and share information, paper documents still have a place in many business operations, especially in Africa.
A great deal of business on the continent still gets done on paper in the workspace via scanners, printers, photocopy machines and faxes. Many small-to-medium sized business operate in a paper centric environment, using paper as part of their everyday workflow and transactions.
One of the advantages of the blend of paper and digital in the hybrid workplace is its flexibility. The use of digital technologies allows for seamless collaboration across physical locations, while paper documents provide a sense of tangibility and familiarity that can be useful in certain contexts.
To make the most of the blend of paper and digital in the hybrid workplace, businesses must identify which processes require paper documents and which processes can be digitized. This may involve investing in document management systems, scanners, and other technologies that can facilitate the transition to digital workflows while maintaining the use of paper documents in specific contexts.
By identifying which processes require paper documents and which can be digitized, businesses can create a flexible and productive workflow that accommodates both in-person and remote work.
Somesh Adukia is Managing Director, Canon Central & North Africa
E-Business
Kaspersky Identifies Cyberespionage as a Growing Threat Across Africa, Others

At the recent Cyber Security Weekend – META event, Kaspersky’s Global Research and Analysis Team (GReAT) experts presented the latest findings on the cyberespionage threat landscape across the Middle East, Turkiye, and Africa (META) region.

While most cyberthreat categories declined over the past year, cyberespionage continued to intensify in the region. Thus, throughout the past year, spyware attacks increased by 40% in Africa, while password stealer attacks grew by 31% in Africa.
The cyberespionage landscape across the META region continues to be driven by geopolitical tensions, regional conflicts and ideological motivations. As intelligence gathering becomes increasingly important for both Advanced Persistent Threat (APT) actors and cybercriminals, organisations and individuals alike are facing a growing number of attacks designed to steal sensitive information and establish long-term access to compromised systems.
If we specifically look at cyberthreats aimed at businesses, organisations in Africa experienced a sharp increase in espionage-related threats over the past year. Spyware detections rose by 16% in Africa, password stealer attacks by 51%, and backdoor detections by 23%.
These types of malware are commonly used to infiltrate corporate environments, steal confidential information, establish persistent access, and facilitate subsequent stages of targeted attacks.
As geopolitics remains a key driver for APT attacks, such actors remain among the most significant cyber risks in the region for businesses and governmental entities.
To maximise persistence and evade detection, they continuously refine their toolsets, deploying increasingly sophisticated malware capable of maintaining long-term access to compromised systems while collecting valuable intelligence.
In 2026, Kaspersky GReAT is tracking more than 20 APT groups actively targeting organisations across the META region.
Recent research by Kaspersky GReAT found the MuddyWater APT group targeting organisations across the Middle East during the Gulf conflict using previously unseen malware chains.
The campaign employed custom loaders, injectors, previously unknown remote access trojans (RATs), credential stealers, and a modular data exfiltration framework, highlighting the group’s rapid development of new tools to steal sensitive information and evade detection.
The increase in espionage activity is not limited to organisations. Individuals are also increasingly targeted. Over the past year, attacks involving password stealers increased by 32% in Africa. The stolen information can subsequently be used to hijack accounts, conduct follow-on attacks, extort victims, or sold to third parties on underground marketplaces.
Another rapidly growing trend is mobile cyberespionage. As smartphones increasingly store personal communications, corporate information, authentication credentials, and financial data, they have become high-value targets for attackers.
“Smartphones have become one of the most valuable sources of intelligence for cyberespionage actors. While Android devices continue to be widely targeted by mobile spyware, we are also observing an increasing number of reports of sophisticated campaigns targeting iOS, as demonstrated by Operation Triangulation and, more recently, Coruna attacks.
“These findings show that advanced mobile threats continue to evolve across both major platforms, making mobile security an essential part of cyber resilience for both organisations and individuals,” said Dmitry Galov, Head of Global Research and Analysis Team, Russia and CIS, at Kaspersky.
As cyberespionage threats continue to evolve, Kaspersky recommends that organisations adopt a layered cybersecurity approach, combining continuous vulnerability management, timely patching, employee awareness training, threat intelligence, and advanced security solutions such as Kaspersky Next, which help detect sophisticated targeted attacks and protect organisations from long-term compromise.
E-Business
82% of Organizations Concerned about AI Risks Even as Adoption Accelerates – Survey Reveals

At its recent Cyber Security Weekend for the Middle East, Turkiye and Africa (META) region Kaspersky shared the results of a global study conducted by its internal research center which surveyed 1,800 IT and cybersecurity decision-makers and specialists from organisations across 18 countries and multiple industries.

The report shows that the pace of AI integration across organisations is rapid, despite associated risks. The company’s experts stressed that while AI adoption delivers clear efficiency gains, it must be accompanied by robust cybersecurity solutions, well-defined internal procedures, and comprehensive employee education programmes.
The report highlights a clear organisational preference for AI-enhanced technology: 68% of respondents said they would recommend a solution with AI features built in, while a mere 5% indicated they would prefer to avoid AI-enabled tools. This overwhelming endorsement underscores how deeply AI has embedded itself as a value driver across the modern enterprise.
AI has become a mainstream productivity tool spanning many business functions. The global survey findings confirm that employees across departments are already relying on AI tools for a wide range of everyday tasks, including: data analysis & visualisation (54%), project management (49%), search for information (47%), department-specific tasks (46%), text generation and editing (41%).
While organisations recognise the tangible benefits AI tools bring – including improved process efficiency and enhanced quality of deliverables – they also see the associated dangers. 82% of respondents voiced concerns about the risks AI poses to their organisation. These concerns are grounded in real-world experience.
Among the 87% of organisations worldwide that faced a cyber incident in the past year, 13% reported that they had experienced threats stemming specifically from AI-related vulnerabilities.
Notably, 74% of respondents believe that these risks can be effectively mitigated through employees’ responsible behaviour — pointing to the critical importance of security awareness and training in the AI era.
“The speed at which organisations are embracing AI is remarkable, but it must be matched with an equally strong commitment to security. We are already seeing a growing range of threats directly tied to AI adoption – whether it’s malware camouflaged as popular AI tools, vulnerabilities introduced through unsecure vibecoding, or leaked access credentials to corporate AI platforms and malicious skills by AI agents.
Managing these risks requires a holistic approach: the right technology, well-defined procedures, and a security-aware workforce,” comments Brandon Muller, senior security consultant for the META region at Kaspersky.
E-Business
How Temu Helped a Madagascan Vanilla Family Business Sell Direct to Consumers Across Europe

Malagasy Vanilla has transformed its decades-old wholesale business by embracing direct-to-consumer sales through Temu, enabling the family-run company to reach customers in 14 European markets while significantly reducing logistics costs.

For years, premium Madagascan vanilla supplier Malagasy Vanilla sold exclusively to restaurants, bakeries and wholesalers because the cost of shipping a single pack to individual customers often equalled the value of the product itself. That changed after the company joined Temu’s Local Seller Program in November 2025.
The Belgian-based business, which sources high-quality vanilla from Madagascar, has leveraged Temu’s logistics network to cut domestic shipping costs by nearly half through a partnership with Belgian postal operator Bnode. The move has enabled the company to enter the retail market for the first time and quadruple its sales within four months.
According to Belinda Rabenandrasana, co-Chief Executive Officer of Malagasy Vanilla, Temu has opened up an entirely new customer segment for the company.
“Temu opened a new avenue for us,” she said. “We were finally able to explore selling to individuals.”
The platform now contributes between five and 10 per cent of the company’s overall revenue.
Expansion into 14 European Markets
Malagasy Vanilla is among businesses participating in Temu’s Local Seller Program, launched in Europe in 2024 to help local merchants expand beyond their domestic markets.
Through partnerships with more than 150 logistics providers across Europe—including Bnode in Belgium, La Poste in France and DHL Group in Germany—Temu offers sellers access to affordable shipping and delivery infrastructure without requiring major investment in logistics.
After successfully establishing direct-to-consumer sales in Belgium, Malagasy Vanilla expanded into 14 European countries, including Germany, France, Spain and Poland.
Rabenandrasana said the logistics support, competitive shipping rates and seller assistance provided by Temu made the expansion possible.
“Without Temu and its partnership with Bnode, it would have been very difficult for a small business like ours to start selling directly to consumers,” she said.
She added that Temu also assists sellers in managing regulatory requirements such as the European Union’s Extended Producer Responsibility (EPR) compliance, making cross-border operations easier for small businesses.
Three Generations of Vanilla Expertise
Malagasy Vanilla traces its roots to three generations of the Rabenandrasana family in Madagascar’s vanilla industry.
Belinda’s grandfather began trading vanilla locally, while her father expanded operations across Madagascar. She launched the company’s international business in 2017, supplying premium Madagascan vanilla to European restaurants, pastry shops and food wholesalers before establishing operations in Belgium in 2023.
The company partners with growers and producer associations in Madagascar, where between 20 and 40 workers oversee the six- to 10-month curing process that transforms green vanilla pods into premium black vanilla.
Operations in Belgium focus on packaging, quality assurance and distribution.
Customer Reviews Drive Growth
Under its Lavani brand, Malagasy Vanilla sells gourmet-grade whole vanilla pods targeted at both professional chefs and home baking enthusiasts.
Rather than relying heavily on paid advertising, the company has benefited from Temu’s product discovery tools and customer reviews, helping the niche brand gain visibility organically.
According to Rabenandrasana, strong customer feedback has played a significant role in increasing traffic and boosting sales.
The brand currently maintains a customer review rating exceeding 99 per cent on the platform.
Future Plans
Looking ahead, Malagasy Vanilla plans to expand its European footprint further by establishing a warehouse in France and increasing sales across the continent.
The company is also developing new products, including vanilla extract and vanilla sugar, while planning to open a physical retail and production facility in Belgium later this year.
In addition, it intends to launch a social-impact initiative aimed at supporting vanilla-growing communities in Madagascar.
Reflecting on the company’s evolution, Rabenandrasana said the business continues to build on her family’s legacy.
“My grandfather worked locally, my father expanded nationally, and now we are building internationally,” she said.
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