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Lamido of Adamawa Commends NCC’s Consumer Protection Initiatives

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Lamido of Adamawa, Dr. Muhammadu Mustapha, has commended the Nigerian Communications Commission (NCC) on a range of its telecom consumer protection initiatives, including the recent Village Square Dialogue (VSD), which held at the weekend in Yola, Adamawa State.

Kakakin Adamawa, Prof. Abubakar Tahir, who represented Lamido Adamawa at the Consumer Conversation programme of the Commission with the theme: “Know Your Rights as Telecom Consumers” in Yola, said the event marked a privilege for individual telecom consumers and businesses in the state to ask questions and get face-to-face response from the regulator on telecom-related issues.

“We must commend the NCC for the great work it has been doing in the area of consumer education and enlightenment. Aside from being the regulator of the sector, the NCC leadership has taken the issue of consumer information very central; and we thank you for bringing this laudable initiative to the good people of Adamawa,” he said.

The royal father advised the Commission to also consider exploring other areas that can lead to further reduction in the cost of telecom services and to ensure that services are available in most parts of the country.

“The Commission should kindly look inwards and ensure that all communities in the country continue to enjoy cheaper, better, qualitative and more accessible telecommunications services,” he said.

NCC’s Director of Consumer Affairs, Alkasim Umar, who represented the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, said the regulator has always been at the forefront of ensuring maximum protection for telecom consumers while providing the enabling environment for the licensed service providers to be able to provide good quality of service to the consumers.

“The NCC remains committed to its mandate of protecting, informing and educating consumers of telecoms services across all the 36 states of the Federation including the Federal Capital Territory (FCT). This essence of the Village Square Dialogue, as one of our outreach events, is to provide a face-to-face interaction among the NCC, the service providers and the consumers,” Umar said.

Speaking on some of the consumer-centric initiatives of the Commission, Umar said the Commission recently introduced the harmonized shortcodes which provide uniform codes for telecom consumers to access any consumer service type across all networks, either for airtime loading, checking airtime balance, call centres, data plan balance, and so on.

He also reminded the consumers of the availability of the NCC Toll-Free Number, 622, which consumers can use to make complaints to the Commission on any telecom service-related issues they may be having with their service providers; the 112 Emergency Number to seek succour during emergencies, as well as the Do-Not-Disturb (DND) 2442 Short Code to block unsolicited messages.

“Information and education are key to the empowerment of telecom consumers. The protection of the rights and interests of telecom consumers is one of the mandates of the Commission, as enshrined in the Nigerian Communications Act (NCA) 2003. When telecom consumers are duly informed and educated, they are protected against the unfair practices by the service providers,” Umar said.

Speaking further, Umar said everything in the current digital world revolves around telecommunications services and that educating consumers plays an important role in informing them, clarifying issues, and empowering them through information and enlightenment.

“So, it is a great decision which will sensitize the people about their rights, their privileges and the expectations they have about the telecom businesses in the country,” he added.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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ALTON Seeks Enhanced Investment Reporting Framework in Telecoms Sector

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The Association of Licensed Telecommunications Operators of Nigeria (ALTON) has urged for the development of a more comprehensive framework for tracking investments in the telecommunications sector, saying current capital importation data does not fully reflect the level of investment being made by operators.

The association made the call while reacting to the National Bureau of Statistics (NBS) Q1 2026 Capital Importation Report, which showed a decline in foreign capital inflows into the telecommunications sector from $80.78 million in 2025 to $7.24 million in the first quarter of 2026.

In a statement jointly signed by Engr. Gbenga Adebayo, ALTON Chairman, the association commended the NBS for its efforts in tracking investment flows across key sectors of the economy, but stressed the need for a broader assessment of investments within the telecom industry.

According to ALTON, while foreign capital inflows have declined, telecommunications operators continue to make substantial investments in network infrastructure, technology upgrades and operational expansion through domestic funding sources and reinvested earnings.

The association also expressed appreciation to the Federal Government for the 50 per cent tariff increase approved in 2025, describing the policy as a critical intervention that helped stabilise the sector during a difficult period.

ALTON said the tariff adjustment addressed revenue sustainability challenges, restored operational viability and enabled operators to shift from financial distress to a growth-oriented model characterised by increased capital reinvestment.

“The timely intervention enabled operators to transition from financial distress to a sustainable, growth-focused model characterised by significant capital reinvestment,” the statement noted.

Providing insight into the sector’s investment profile, ALTON disclosed that Mobile Network Operators (MNOs), tower companies and other industry players invested a total of ₦2.13 trillion in capital expenditure (CAPEX) in 2025. It added that operators have earmarked another ₦1.86 trillion for capital projects in 2026.

The planned investments, according to the association, will support network expansion, technology enhancement and other critical infrastructure projects aimed at improving service quality and coverage nationwide.

ALTON argued that the disparity between reported foreign capital inflows and actual capital expenditure points to a gap in the way sectoral investments are currently measured and reported.

It noted that a significant portion of telecom sector investments now comes from domestic capital sources and reinvested operational earnings, which may not be adequately captured under existing foreign capital importation metrics.

To address this challenge, the association proposed a collaborative engagement involving the Nigerian Communications Commission (NCC), the National Bureau of Statistics (NBS) and the Central Bank of Nigeria (CBN) to develop a more inclusive investment-tracking framework.

According to ALTON, a transparent and comprehensive investment reporting system would provide a more accurate picture of the sector’s contribution to the economy, strengthen investor confidence and enhance Nigeria’s attractiveness as a destination for telecommunications investment.

The association reaffirmed its commitment to working with regulators and government agencies to ensure the sector’s contributions to national development are properly documented and recognized.

ALTON also assured Nigerians that telecommunications operators remain committed to continuous investments in network expansion, modernisation, resilience and service quality improvement.

It added that sustained collaboration among government, regulators and industry stakeholders would ensure uninterrupted access to digital services that drive economic growth, innovation, financial inclusion and national development.

 


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QNET Breaks Silence After NSCDC Busts Alleged Human Trafficking Ring in Lagos

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QNET, a global wellness and lifestyle-focused direct selling company, has taken note of media reports regarding the recent operation by the Nigeria Security and Civil Defence Corps (NSCDC) in Lagos State, which led to the rescue of several individuals and the arrest of suspects allegedly involved in human trafficking, unlawful detention, and fraudulent activities.

QNET Breaks Silence After NSCDC Busts Alleged Human Trafficking Ring in Lagos

QNET

QNET unequivocally condemns all forms of human trafficking, fraud, exploitation, unlawful detention, and other criminal acts. We commend the NSCDC for its swift intervention and for prioritising the safety and welfare of those affected.

While investigations are ongoing, QNET wishes to state clearly that it does not offer employment opportunities, overseas job placements, visas, migration services, or guaranteed financial returns in exchange for payment. Any individual or group making such representations is acting without the knowledge, authorization, or consent of the company.

Commenting on the incident, Biram Fall, Regional General Manager for Sub-Saharan Africa at QNET, said: “Our thoughts are with those who have been affected by this unfortunate situation.

“We wish to reiterate that QNET does not offer jobs, overseas employment opportunities, visa services, or financial guarantees in exchange for payment. These are among the most common tactics used by fraudsters to exploit vulnerable individuals.

“We encourage the public to remain vigilant, verify information through our official channels, and report suspicious activities to the relevant authorities. Protecting the public and safeguarding the integrity of our brand remain top priorities for QNET.”

QNET maintains a strict zero-tolerance policy towards fraud, misrepresentation, and unethical conduct. The company actively enforces its Code of Ethics and Compliance Framework and takes disciplinary action against any Independent Distributor found to be in breach of its policies.

Since commencing operations in Nigeria through its local partner, Transblue Limited, in 2022, QNET has intensified its collaboration with government institutions, consumer protection agencies, law enforcement bodies, and the media to combat scams and misinformation associated with its brand.

These efforts include the launch of the “Say NO!” Anti-Fraud Campaign in November 2023, as well as strategic partnerships with the Lagos State Consumer Protection Agency (LASCOPA) and the Federal Ministry of Labour and Employment.

Beyond Nigeria, similar initiatives have been implemented in Ghana, Senegal, Burkina Faso, and Sierra Leone under the broader QNET Against Scams campaign.

These programmes are designed to educate communities on how to identify legitimate business opportunities, recognise common scam tactics, and avoid becoming victims of fraudulent schemes perpetrated in the company’s name.

QNET remains committed to working alongside governments, regulators, law enforcement agencies, media organisations, and civil society groups to combat fraud, protect consumers, and promote ethical entrepreneurship across Africa.

Members of the public are encouraged to verify information about QNET, its products, and its business model through the company’s official website, www.qnet.net.

Individuals who encounter suspicious recruitment activities, fraudulent job offers, visa schemes, or any misuse of the QNET name are urged to report such incidents through QNET’s compliance and integrity channels.

Suspected cases may be reported via WhatsApp on +233 2566 30005 or by email at [email protected]. All reports are handled confidentially and investigated in accordance with QNET’s compliance procedures.

For more information about QNET and its anti-fraud initiatives, visit www.qnet.net.


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FCCPC Refutes Airtime Market Takeover Claims

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Federal Competition and Consumer Protection Commission (FCCPC) has rejected reports claiming it backed a major shake-up of Nigeria’s airtime credit market or secured presidential approval for new operators to enter the space.

FCCPC Refutes Airtime Market Takeover Claims

In a statement at the weekend, the commission said it had no knowledge of the alleged plan and was not part of any process said to be opening the sector to nine fintech firms.

The clarification follows widespread media reports suggesting that President Bola Tinubu had approved a restructuring of the airtime credit ecosystem under the administration’s “Nigeria First” policy.

The reports also claimed the move would allow new players to compete in a market long dominated by telecom operators and their existing partners.

The companies mentioned in the reports include Technotrends Platforms Nigeria Limited, Total Tim Nigeria Limited, Fonyou Technologies Nigeria Limited, Rane Interactive Medien CLS Limited, MRS Innovation Nigeria Limited, Mode NG Applications Nigeria Limited, ERL Telecoms Service Limited, Cloud Interactive Associate Limited and Coverage Broadband Limited.

Some of the publications further suggested that the reform could unlock a market valued at about N3 trillion annually.

However, industry estimates generally place the size of Nigeria’s airtime credit and related digital lending space at between N300 billion and N400 billion.

But the FCCPC dismissed the entire narrative, insisting it was not involved in any approval process or regulatory announcement linked to the claims.

“The Commission wishes to state clearly that it is not aware of, and was not involved in, the claims attributed to it in the report,” the agency said through  Ondaje Ijagwu, director of Corporate Affairs.

The commission also clarified that its Digital, Electronic, Online and Non-Traditional Consumer Lending (DEON) regulations remain suspended.

According to the FCCPC, the suspension followed an interim court order issued by the Federal High Court in Lagos on April 15, in a case filed by the Wireless Application Service Providers Association of Nigeria (WASPAN).

It stressed that as a public institution, it is fully complying with the court directive and will not enforce the regulations until the matter is fully resolved in court, with the next hearing scheduled for July 20, 2026.

The agency added that it remains committed to due process and will continue to handle the issue strictly within the boundaries of the law.

In simple terms, the FCCPC says it is not driving any airtime market overhaul, has not approved new entrants, and is currently waiting on the courts before taking any regulatory action.

 

 


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