Connect with us

Telecom

NCC, Operators @ War over Compensation for Poor QoS

Published

on

Eugene Juwah, EVC, NCC
Kindly share this post

Nigerian Communications Commission (NCC) and GSM service providers are on a collision course over the combined N647.5million fine imposed on Airtel, Globacom and MTN for their poor quality of service provisioning for the month of January and demand for compensation by subscribers, Nigeria CommunicationsWeek has learnt.

NCC, the apex regulator of the telecom industry which represents the tripod upon which the industry stands: government, operator and consumer, has insisted that the money would go into government coffers, leaving the subscribers who lost relationships, businesses and money as a result of poor services with nothing.

Telecom services providers under the aegis of Association of Licensed Telecommunications Operators (ALTON) said the move was wrong and asked that the fine be distributed to subscribers who were affected by poor services provided.

Dr. Eugene Juwah, executive vice chairman, NCC, had argued that sanctioning of operators serve as deterrent for unaccepted behavior.

The NCC also said it would give necessary support to any consumer ready to prosecute any telecommunication operator in the country over poor services.

According to the commission, the prosecution of telecommunication service providers for poor services was another way to compel them to get their acts together in service delivery.

But Gbenga Adebayo, chairman, ALTON, argued that sanctioning operators by the way of fine and putting it into government coffers does not have any moral justification because the victims of poor quality of service are telecom subscribers.

He said that subscribers should be ones to be compensated with airtime or SMSes.

“Continue sanction does not and will not solve the problem. It is misplaced, not in good spirit of progress of the industry. We are operating a national network, that one operator has done well in certain element and the other three failed does not mean all is well. If you carry out a public vote on quality of service you will find out that all the operators have failed in terms of quality of service”, Adebayo stated.

He decried the situation where NCC has taken no practical steps to address issues they have raised on solving poor quality of service.

“We have suggested peer review mechanism which is yet to be implemented, all we hear is ‘go and improve quality of service” the ALTON chairman added.

Elsewhere, Deolu Ogunbanjo, president, National Association of Telecommunications Subscribers (NATCOMMS) said that survey carried out in 2012 on losses subscribers suffered as a result of poor quality of service, revealed that subscribers lost N730billion to poor quality of service.

He wondered why subscribers will be losing such amount of money instead of getting rebate operators will now pay fine to government coffers.

Ogunbanjo said that Nigerians subscribers have gone to court to challenge NCC’s action and demanded that operators should not pay.

He noted that if operators go ahead and pay they will file another motion.

According to him, subscribers are not demanding for compensation but rebate since NCC has made it clear that operators can pay compensation on service interruption which is not the case in poor quality of service that is caused by network issues.

Nigeria CommunicationsWeek recalled that the NCC recently imposed fines in the total sum of N647.5 million on Airtel, Globacom and MTN Nigeria Ltd for failing to meet the KPIs, for quality of service in the month of January.

Consequently, the three companies were barred from selling SIM Cards with effect from March 1 to 31, 2014, and are also barred from all promotions in their networks until they improve on the failed KPIs for which they are sanctioned.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Telecom

GSMA Urges Import Duties Exemption for Smartphones

Published

on

Kindly share this post

Global System for Mobile Communications Association (GSMA) has urged African governments to recognise telecommunications as a core economic pillar and implement specific tax reforms that could dramatically accelerate digital inclusion across the continent.

GSMA Urges Import Duties Exemption for Smartphones

Mr. Daddy Mukadi, chair of GSMA Africa’s Policy Group, proposed a two-to-three-year exemption on import duties and taxes for entry-level smartphones priced between $40 and $150 to help bridge the usage gap.

He also called for the removal of entry duties on telecommunications equipment for at least three years to support the expansion of network coverage.

“These measures would help deliver inclusive and sustainable digital technology for economic and social progress. They would also support faster connectivity, improved access and the ability to connect more people, businesses and communities to the digital economy,” he said.

Mukadi who is also the chief regulatory officer of Airtel Africa, spoke at the first edition of the États Généraux du Secteur des Postes et Télécommunications in Kinshasa, DRC, an event convened to support the development of a strategic roadmap for the country’s digital and telecommunications sector and attended President Félix Tshisekedi.

He urged government and industry stakeholders to rethink the role of telecommunications in national development, arguing that it should be framed not as a sector specific concern, but as a continent-wide imperative.

“The telecoms sector can no longer be considered merely as a support sector. It is now a core sector. Both are vital, and every other sector, from security and finance to transport and health, depends on digital technology for growth,” Mukadi said.

His remarks come at a critical moment for Africa’s digital economy. According to the GSMA’s Mobile Economy Africa 2025 report, the mobile sector contributed $220 billion to the continent’s economy in 2024.

This is equivalent to 7.7per cent of GDP and is projected to reach $270 billion by 2030. Yet despite mobile networks now covering 95per cent of Africa’s population, nearly 75per cent of people across the continent remain offline.

The GSMA identifies this gap as Africa’s greatest connectivity challenge, driven above all by the unaffordability of devices.

Mukadi therefore called for strategic adjustments to public policy, as well as legal and regulatory frameworks, to support wider access to digital services. He said the telecommunications sector should be treated as a foundational pillar of economic development, with stakeholders working together to accelerate investment, expand coverage and close the usage gap across the continent.

The Chief Regulatory Officer of Airtel Africa also highlighted key barriers to digital inclusion, including the affordability of smartphones and the impact of import duties on telecommunications infrastructure.

He added that government and the private sector must work closely to create a regulatory environment that encourages innovation, protects consumer interests and supports long-term investment.


Kindly share this post
Continue Reading

Telecom

Court Blocks Telcos from Cutting Nairtime’s Credit Services

Published

on

Kindly share this post

Federal High Court in Abuja has issued an interim injunction restraining MTN Nigeria and Airtel Networks from suspending or interfering with Nairtime Nigeria’s access to critical telecommunications platforms including short codes, SMS, USSD, and billing services, following a directive by the Federal Competition and Consumer Protection Commission (FCCPC) that left Nigerians without a safety net.

Court Blocks Telcos from Cutting Nairtime’s Credit Services

The order, granted on April 24, 2026 in Suit No: FHC/ABJ/CS/779/2026, ensures that millions of consumers, particularly those without access to traditional banking, can continue to access airtime and data on credit, services increasingly vital for daily communication, work, education, and digital participation.

Nairtime, part of the Optasia Group, is a leading provider of airtime and data credit services in Africa and the Middle East, facilitating micro-lending for mobile users.

According to Nairtime, the court’s intervention provides policy certainty and reinforces the legitimacy of its operations, which are conducted under a valid Value-Added Service licence issued by the Nigerian Communications Commission (NCC).

The company noted that the suspension linked to the Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations 2025 risked disrupting services relied upon daily by ordinary Nigerians.

Ms Uchenna Agbo, chief commercial officer of Optasia and chief executive officer of Nairtime Nigeria Limited, said: “This decision is ultimately about protecting underserved Nigerian consumers.

It ensures that millions of people, many of whom are underserved by traditional financial systems, retain uninterrupted access to essential digital services. Over time, using these services responsibly can help them prove reliability and improve their chances of accessing bigger financial opportunities in the future.

“Our platform enables responsible, data-driven lending that keeps people connected when they need it most and we look forward to working with our partners to restore services in a manner that resumes full service value to the Nigerian consumers without further delay.”

Nairtime reaffirmed its commitment to consumer and data protection through stringent governance frameworks and ethical use of artificial intelligence, and emphasised that it shares the broader consumer protection objectives of the Federal Government while remaining open to constructive engagement with regulators and industry partners.

Agbo added: “We have built a system that supports inclusion at scale, while maintaining strong risk controls for industry stability and economic impact. This ruling allows us to continue delivering safe, reliable services that Nigerians depend on every day.

“We remain focused on ensuring that the Nigerian consumer stays at the centre of innovation and will continue working with regulators and our partners, including MTN and Airtel, to promote a fair, transparent, and inclusive digital ecosystem that benefits Nigeria and all Nigerians.”

Optasia, which listed on the Johannesburg Stock Exchange in late 2025 and was founded in Nigeria 14 years ago, provides the infrastructure layer connecting mobile network operators and banks to millions of underserved customers.

Through global partnerships with 50 distribution partners and 17 financial institutions, including some of Africa’s largest MNOs and tier-one banks, the platform uses proprietary AI that processes credit decisions in under one second, using alternative data to assess risk for customers who have never held a formal credit product.

Beyond telcos, the company is also developing new propositions including SME and merchant finance, longer-term and higher-value credit, telco BNPL and revolving credit lines, and embedding its platform across adjacent ecosystems and verticals.

 


Kindly share this post
Continue Reading

Telecom

Truecaller Tags Nigeria as Africa’s Spam Call Capital

Published

on

Kindly share this post

Nigeria has been ranked the most spammed country in Africa, according to a new report by Truecaller has shown. The report showed that more than half of all unknown calls received by Nigerians in 2025 were identified as spam or fraudulent.

About 51 per cent of unknown calls were flagged as spam, placing Nigeria eighth in the world and ahead of African countries like South Africa, Kenya, Ghana and Ethiopia.

According to the report, most spam calls in Nigeria are linked to telecom companies and network-related promotions. Telecom-related calls made up 35 per cent of spam calls, while sales and telemarketing accounted for 10 per cent. Scam calls represented six per cent.

Truecaller said many Nigerians now struggle to know whether an unknown caller is a real network provider, a marketer, or a fraudster pretending to be from a trusted company.

The report also noted that Brazil faces a similar problem, with telecom-related calls dominating spam activities.

Globally, Indonesia ranked as the most spammed country in the world, with 79 per cent of unknown calls marked as spam. Chile came second with 70 per cent, while Vietnam, Brazil and India completed the top five.

The company added that the Middle East and Africa region passed 100 million monthly active users in late 2025, making Africa one of its fastest-growing markets.

Chief Executive Officer of Truecaller, Rishit Jhunjhunwala, said fraud and impersonation calls have become a serious global concern.

He said the company plans to focus more on stopping fraudulent calls before they reach users in 2026.

Truecaller also announced that it surpassed 500 million monthly active users worldwide as of March 31, 2026, with more than 150 million users outside India.


Kindly share this post
Continue Reading

Trending