Telecom
The Risks of Compliance Amidst Citizen Agitation: The MTN Nigeria Example

By Dr. Ajibola Obafemi
Compliance is often touted as a virtue in business and governance, implying a willingness to adhere to rules and regulations. However, in times of citizen agitation and social unrest, compliance can become a double-edged sword. On one hand, it demonstrates a commitment to upholding the law and respecting authority.

Dr. Ajibola Obafemi
On the other hand, it can be perceived as complicity with a government that citizens are agitating against, hence the compliant company is perceived as an enemy of the people. The recent experience of MTN Nigeria, which suffered social media and physical attacks merely for complying with the regulator’s directive, serves as a stark illustration of this dilemma.
Citizen agitation in Nigeria has been simmering for years, with growing discontent over the government’s handling of various issues, including economic stagnation, insecurity, and corruption. The latest expression of this frustration is the planned August 1 protest, which has been gaining momentum on social media. The basis of the proposed protest is a demand for better governance, which includes bringing down the cost of living with inflation at 34.2%, ending corruption, hunger and highhandedness of the security agencies.
One challenge of the government regarding the call for protest is that it does not know whom the organisers are. Perhaps, this is a good strategy for the organisers, as the government cannot be trusted to not arrest them. The government’s response to the protesters has been characteristically un-empathetic, with officials dismissing their concerns and warning against any form of unrest. This approach has only served to fuel the anger and frustration of the protesters, who feel that their voices are not being heard.
Social media has played a significant role in driving the conversation around the planned protest, with various hashtags trending on Twitter and other platforms. The online campaign has helped to galvanize support for the protest, with many Nigerians expressing their discontent with the government’s handling of various issues. The government has not stayed silent, as its spokespersons and advocates have also been speaking on social media, but they do not seem to be connecting with the agitators online as their approach is largely to use fear-mongering, threats and misinformation. For example, a top functionary of the Tinubu government, Bayo Onanuga, accused Peter Obi, former presidential candidate of the Labour Party, of spearheading the protest in expression of anger over losing the 2023 election. Such blatant attempts to mislead the public have only fueled the protest.
Suffice it to say that the recent wave of protests across Africa, including the violent clashes in Kenya and other parts of the continent, has emboldened Nigerians to demand change through similar means. The successes and challenges faced by these movements have served as a catalyst, inspiring Nigerians to take to the streets and demand better governance. However, this trend has sent jitters down the spines of Nigerian authorities, who fear a repeat of the violence that followed the EndSARS protests in 2020.
Businesses in Nigeria are caught in the web of the civil agitation in the country. According to the World Bank, “In times of social unrest, businesses are often caught in the crossfire, facing risks to their operations, employees, and assets.” MTN witnessed this but in a different form. While Nigerians agitated for good governance, the telcos, including MTN Nigeria, were bothered about a deadline from the Nigerian Communications Commission (NCC) to disconnect all SIMs not linked to NIN by the 31st of July. On July 27 to July 28, the company disconnected millions of unlinked lines, in compliance with the regulator’s directive. This action nearly devastated the company, triggering a swarm of unimaginable issues.
The backlash was swift and brutal. Protesters took to Twitter to express their outrage, with some suggesting that MTN had collaborated with the government to disrupt the protest. Omoyele Sowore, a former Presidential Candidate of the African Action Congress (AAC) and lifelong activist, even suggested that the protest would commence at MTN offices, implying that the company was complicit in the government’s plans to sabotage the planned protest. The next day, MTN offices were besieged by angry protesters, with the Festac office being destroyed and looted.
While it seemed like it might have been cataclysmic for the company, the Association of Licenced Telecom Operators of Nigeria (ALTON) and the Nigerian Communications Commission (NCC) came to the rescue, clarifying that MTN was only complying with an industry-wide directive and that the action of the company had nothing to do with the planned protest. To ease off the tension, the NCC mandated telcos to unblock lines that were blocked during the period, allowing for a de-escalation of the tension.
Critical questions come to mind on what MTN could have done differently in the circumstance. Could it have decided not to comply with the regulator’s directive? Perhaps. But this would only strain the relationship with the regulator, with the risk of a fine. It should be added that the company was once fined $5.2 billion for failing to disconnect millions of unregistered lines in the past. In light of this, can anyone blame the company for striving to be compliant, as it has been in recent years, winning the award for Most Compliant Listed company in Nigeria year after year?
While it is not abnormal to have businesses suffer attacks during civil unrest in Nigeria, as witnessed during the EndSars protest where many businesses were either vandalized or burnt, the subject of compliance amid civil agitation is a new perspective which has not received sufficient attention by scholars and commentators. This is a gap which needs to be filled in the field of regulatory compliance. The ball is now in the court of the scholars to interrogate the issues for corporates to take learnings. The business community has too much at stake for such a gap to exist.
The recent attack on MTN Nigeria, a company which is vital to Nigeria’s social, digital and economic life, shows that the Nigerian society needs a lot of conscientization of the people with regards to corporate issues. It appears that the Nigerian is angry against big businesses, hence they are quick to respond violently, unmindful of the overarching consequences even on themselves and their country. If MTN Nigeria were not a firmly rooted company in Nigeria, the social media attacks launched against the company could have crippled it. Nigeria needs more ‘MTNs,’ to raise its revenue generation, support the economy and ultimately improve the lives of the average Nigerian.
In the midst of civil unrest, regulatory compliance can be a delicate balancing act. To minimize risk, regulators and companies must prioritize clear communication and empathy. In the case of the SIM-NIN linking deadline, the regulator could have considered postponing the deadline to diffuse tension and avoid exacerbating the situation. This would have allowed MTN and other telcos to comply with the directive without inadvertently fueling the flames of protest. Additionally, the regulator could have proactively clarified the reasons behind the directive, addressing concerns and misconceptions before they escalated into widespread outrage.
As a market leader, MTN Nigeria is becoming synonymous with the sector, and hence suffers attacks when there are sectoral issues. These isolated attacks on the company work in favor of competing telcos, raising the question of whether there are forces fueling the attacks against the company. Whenever there is a general network downtime in the country, such as on the commencement day of the hunger protest, MTN is singled out for heavy backlash, even when other telcos experience similar issues. While the social media attacks on August 1st were not a case of compliance by the telcos, it is pertinent for the public to realise that the digital industry is bound to occasionally encounter network challenges, even as the government may even be complicit in sabotaging networks to suppress the public. The telecom operators, such as MTN, Glo, and Airtel, are always at these crossroads as critical and strategic entities in the fabric of the country.
In conclusion, the recent SIM-NIN linking debacle serves as a cautionary tale for regulators and companies operating in tumultuous environments. By prioritizing empathy, clear communication, and strategic timing, they can minimize risk and avoid becoming entangled in the web of civil unrest. As Nigeria navigates its current challenges, regulators and companies must learn from this experience, recognizing that compliance and sensitivity are not mutually exclusive, but rather complementary aspects of responsible business practice.
Dr. Ajibola Obafemi is a Political Science Lecturer at the National Open University of Nigeria (NOUN) and the Head Researcher at QL Intelligence.
Telecom
ALTON Seeks Enhanced Investment Reporting Framework in Telecoms Sector

The Association of Licensed Telecommunications Operators of Nigeria (ALTON) has urged for the development of a more comprehensive framework for tracking investments in the telecommunications sector, saying current capital importation data does not fully reflect the level of investment being made by operators.

The association made the call while reacting to the National Bureau of Statistics (NBS) Q1 2026 Capital Importation Report, which showed a decline in foreign capital inflows into the telecommunications sector from $80.78 million in 2025 to $7.24 million in the first quarter of 2026.
In a statement jointly signed by Engr. Gbenga Adebayo, ALTON Chairman, the association commended the NBS for its efforts in tracking investment flows across key sectors of the economy, but stressed the need for a broader assessment of investments within the telecom industry.
According to ALTON, while foreign capital inflows have declined, telecommunications operators continue to make substantial investments in network infrastructure, technology upgrades and operational expansion through domestic funding sources and reinvested earnings.
The association also expressed appreciation to the Federal Government for the 50 per cent tariff increase approved in 2025, describing the policy as a critical intervention that helped stabilise the sector during a difficult period.
ALTON said the tariff adjustment addressed revenue sustainability challenges, restored operational viability and enabled operators to shift from financial distress to a growth-oriented model characterised by increased capital reinvestment.
“The timely intervention enabled operators to transition from financial distress to a sustainable, growth-focused model characterised by significant capital reinvestment,” the statement noted.
Providing insight into the sector’s investment profile, ALTON disclosed that Mobile Network Operators (MNOs), tower companies and other industry players invested a total of ₦2.13 trillion in capital expenditure (CAPEX) in 2025. It added that operators have earmarked another ₦1.86 trillion for capital projects in 2026.
The planned investments, according to the association, will support network expansion, technology enhancement and other critical infrastructure projects aimed at improving service quality and coverage nationwide.
ALTON argued that the disparity between reported foreign capital inflows and actual capital expenditure points to a gap in the way sectoral investments are currently measured and reported.
It noted that a significant portion of telecom sector investments now comes from domestic capital sources and reinvested operational earnings, which may not be adequately captured under existing foreign capital importation metrics.
To address this challenge, the association proposed a collaborative engagement involving the Nigerian Communications Commission (NCC), the National Bureau of Statistics (NBS) and the Central Bank of Nigeria (CBN) to develop a more inclusive investment-tracking framework.
According to ALTON, a transparent and comprehensive investment reporting system would provide a more accurate picture of the sector’s contribution to the economy, strengthen investor confidence and enhance Nigeria’s attractiveness as a destination for telecommunications investment.
The association reaffirmed its commitment to working with regulators and government agencies to ensure the sector’s contributions to national development are properly documented and recognized.
ALTON also assured Nigerians that telecommunications operators remain committed to continuous investments in network expansion, modernisation, resilience and service quality improvement.
It added that sustained collaboration among government, regulators and industry stakeholders would ensure uninterrupted access to digital services that drive economic growth, innovation, financial inclusion and national development.
Telecom
QNET Breaks Silence After NSCDC Busts Alleged Human Trafficking Ring in Lagos

QNET, a global wellness and lifestyle-focused direct selling company, has taken note of media reports regarding the recent operation by the Nigeria Security and Civil Defence Corps (NSCDC) in Lagos State, which led to the rescue of several individuals and the arrest of suspects allegedly involved in human trafficking, unlawful detention, and fraudulent activities.

QNET
QNET unequivocally condemns all forms of human trafficking, fraud, exploitation, unlawful detention, and other criminal acts. We commend the NSCDC for its swift intervention and for prioritising the safety and welfare of those affected.
While investigations are ongoing, QNET wishes to state clearly that it does not offer employment opportunities, overseas job placements, visas, migration services, or guaranteed financial returns in exchange for payment. Any individual or group making such representations is acting without the knowledge, authorization, or consent of the company.
Commenting on the incident, Biram Fall, Regional General Manager for Sub-Saharan Africa at QNET, said: “Our thoughts are with those who have been affected by this unfortunate situation.
“We wish to reiterate that QNET does not offer jobs, overseas employment opportunities, visa services, or financial guarantees in exchange for payment. These are among the most common tactics used by fraudsters to exploit vulnerable individuals.
“We encourage the public to remain vigilant, verify information through our official channels, and report suspicious activities to the relevant authorities. Protecting the public and safeguarding the integrity of our brand remain top priorities for QNET.”
QNET maintains a strict zero-tolerance policy towards fraud, misrepresentation, and unethical conduct. The company actively enforces its Code of Ethics and Compliance Framework and takes disciplinary action against any Independent Distributor found to be in breach of its policies.
Since commencing operations in Nigeria through its local partner, Transblue Limited, in 2022, QNET has intensified its collaboration with government institutions, consumer protection agencies, law enforcement bodies, and the media to combat scams and misinformation associated with its brand.
These efforts include the launch of the “Say NO!” Anti-Fraud Campaign in November 2023, as well as strategic partnerships with the Lagos State Consumer Protection Agency (LASCOPA) and the Federal Ministry of Labour and Employment.
Beyond Nigeria, similar initiatives have been implemented in Ghana, Senegal, Burkina Faso, and Sierra Leone under the broader QNET Against Scams campaign.
These programmes are designed to educate communities on how to identify legitimate business opportunities, recognise common scam tactics, and avoid becoming victims of fraudulent schemes perpetrated in the company’s name.
QNET remains committed to working alongside governments, regulators, law enforcement agencies, media organisations, and civil society groups to combat fraud, protect consumers, and promote ethical entrepreneurship across Africa.
Members of the public are encouraged to verify information about QNET, its products, and its business model through the company’s official website, www.qnet.net.
Individuals who encounter suspicious recruitment activities, fraudulent job offers, visa schemes, or any misuse of the QNET name are urged to report such incidents through QNET’s compliance and integrity channels.
Suspected cases may be reported via WhatsApp on +233 2566 30005 or by email at [email protected]. All reports are handled confidentially and investigated in accordance with QNET’s compliance procedures.
For more information about QNET and its anti-fraud initiatives, visit www.qnet.net.
Telecom
FCCPC Refutes Airtime Market Takeover Claims

Federal Competition and Consumer Protection Commission (FCCPC) has rejected reports claiming it backed a major shake-up of Nigeria’s airtime credit market or secured presidential approval for new operators to enter the space.

In a statement at the weekend, the commission said it had no knowledge of the alleged plan and was not part of any process said to be opening the sector to nine fintech firms.
The clarification follows widespread media reports suggesting that President Bola Tinubu had approved a restructuring of the airtime credit ecosystem under the administration’s “Nigeria First” policy.
The reports also claimed the move would allow new players to compete in a market long dominated by telecom operators and their existing partners.
The companies mentioned in the reports include Technotrends Platforms Nigeria Limited, Total Tim Nigeria Limited, Fonyou Technologies Nigeria Limited, Rane Interactive Medien CLS Limited, MRS Innovation Nigeria Limited, Mode NG Applications Nigeria Limited, ERL Telecoms Service Limited, Cloud Interactive Associate Limited and Coverage Broadband Limited.
Some of the publications further suggested that the reform could unlock a market valued at about N3 trillion annually.
However, industry estimates generally place the size of Nigeria’s airtime credit and related digital lending space at between N300 billion and N400 billion.
But the FCCPC dismissed the entire narrative, insisting it was not involved in any approval process or regulatory announcement linked to the claims.
“The Commission wishes to state clearly that it is not aware of, and was not involved in, the claims attributed to it in the report,” the agency said through Ondaje Ijagwu, director of Corporate Affairs.
The commission also clarified that its Digital, Electronic, Online and Non-Traditional Consumer Lending (DEON) regulations remain suspended.
According to the FCCPC, the suspension followed an interim court order issued by the Federal High Court in Lagos on April 15, in a case filed by the Wireless Application Service Providers Association of Nigeria (WASPAN).
It stressed that as a public institution, it is fully complying with the court directive and will not enforce the regulations until the matter is fully resolved in court, with the next hearing scheduled for July 20, 2026.
The agency added that it remains committed to due process and will continue to handle the issue strictly within the boundaries of the law.
In simple terms, the FCCPC says it is not driving any airtime market overhaul, has not approved new entrants, and is currently waiting on the courts before taking any regulatory action.
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