Telecom
GSMA Launches Industry-wide Responsible AI Maturity Roadmap
The GSMA has launched the first industry-wide Responsible AI (RAI) Maturity Roadmap to provide telecoms operators with the tools and guidance to test and assess their responsible use of the technology.
Recognising that the overall opportunity derived from the expanded use of AI within the telecoms sector is estimated by McKinsey to be as high as $680 billion over the next 15-20 years, the GSMA is uniting the industry in using the technology ethically and responsibly – the first time a whole sector has committed to a common approach to AI.
The roadmap, developed based on insights by McKinsey and a group of operators, will allow telecoms organisations to assess where they currently stand in terms of their existing maturity in using AI responsibly against where they want to go, i.e. their ambitions and needs. It then provides clear guidance and measurement tools to help fulfil those ambitions, while ensuring industry-wide best practice in the responsible use of the technology.
Its development follows the well-established commitments of many mobile network operators (MNOs) to ensure the exploration and integration of AI within their work has been and is done in ethical and responsible ways.
Following extensive industry consultation, the GSMA has taken these approaches and combined them with existing global regulations, recommendations and standards from international organisations including the OECD, and the UNESCO Recommendation on the Ethics of AI to create a roadmap for the whole industry to align on the use of RAI.
This initiative has been championed by Axiata, Deutsche Telekom, Orange, Telefónica and Telstra. Nineteen MNOs have already committed to using the roadmap as a way of tracking, maintaining and improving their responsible use of AI. Full details of all the MNOs already using it are available in the notes to editors.
Best-practice principles
The RAI Maturity Roadmap is underpinned by five core underlying dimensions: the vision, values and strategic goals of an organisation; its operating model and how to maintain AI governance across all operations; technical controls aligned with regulatory requirements; collaboration with third-party ecosystems; as well as corporate change management and communication strategies.
For each of these dimensions, the roadmap will guide organisations to take the appropriate steps to use AI responsibly relative to their level of maturity.
It also builds on well-established best-practice principles, including: fairness; human agency and oversight; privacy and security; safety and robustness; transparency; accountability; and environmental impact.
By providing greater clarity and a common approach to the responsible use of AI, the GSMA’s industry roadmap will give MNOs the confidence to commit to its adoption in the knowledge they are doing so in established, agreed and ethical ways, and therefore unlock the technology’s full value more quickly.
Mats Granryd, Director General of the GSMA, said: “The transformative potential of AI has long been apparent but its integration in our work and our lives must be done in a responsible and transparent way for it to be truly effective and sustainable. This roadmap will now empower more MNOs to embrace AI in the knowledge they, in line with the whole sector, are doing so responsibly and ethically.
“Responsible AI is the right way to explore and unlock the many opportunities the technology presents, and the telecoms industry is proud to lead the way as the first sector to commit to this approach – we hope others will follow our example.”
José María Álvarez-Pallete López, GSMA Board Chair and Chairman & CEO of Telefónica, said: “The speed with which AI has now become a central part of tech and telecoms operations demonstrates its power and undoubted value, but also the risks we must consider as an industry and the need to include ethics at the heart of AI to prevent its uncontrolled development.
“It is crucial for us all to ensure responsible guidelines for the use of AI are implemented now, and it is great to see the telecoms industry leading the way on this with the GSMA’s new roadmap.”
Telecommunications giant, Globacom, has launched an exciting new lottery service — Glo Play Up — designed to blend fun, anticipation, and the prospect of life-changing rewards for its subscribers.
Glo Play Up offers Nigerians a simple yet thrilling opportunity to turn small predictions into multi-million-naira wins. The game invites subscribers to pick a lucky number between 1 and 9 for a chance to strike gold.
To participate, Glo customers simply dial *400# or send their chosen number via SMS to 400. Each entry costs just ₦100, and players can either subscribe daily or play on demand — whenever inspiration strikes.
In a statement issued in Lagos, Globacom described the initiative as more than just a game of chance, but a celebration of hope and possibility.
“We understand the optimism and adventurous spirit of Nigerians,” the company explained. “People love to dream, play, and believe in the power of that one big win. Glo Play Up makes that dream more attainable — it’s easy to play, affordable, and truly rewarding.”
Every Friday at 4 p.m., a weekly draw will take place at Glo’s Head Office, where ten lucky subscribers will each receive ₦1 million. In addition, a grand prize winner will be announced monthly, walking away with an impressive ₦10 million. Winners will be hosted at their nearest Glo Regional Office, and all cash prizes will be credited directly into their MoneyMaster Wallet accounts.
With Glo Play Up, entertainment meets empowerment — reinforcing Globacom’s commitment to innovation, connection, and customer delight. The service not only promises excitement but also the possibility of transforming lives through rewarding experiences.
For more information, visit https://www.gloworld.com/ng/glo-play-up-lottery
In an era where organisations are redefining leadership and equity, MTN Nigeria continues to set the pace with its growing cadre of women in senior leadership positions. The company’s consistent recognition of female excellence, both within and beyond its walls, reflects a deep, deliberate culture of inclusion and empowerment.
L-R: Katuka Halilu, Regional General Manager, MTN Nigeria; Ajibola Opeoluwa-Calebs, Senior Manager, Reward, MTN Nigeria; Esther Akinnukawe, Chief Human Resources Officer, MTN Nigeria, and ThankGod Otorkpa, General Manager, Regional Operations (Northwest), MTN Nigeria at the Award Ceremony and Gala Night of the Chartered Institute of Personnel Management (CIPM), held at the Bola Ahmed Tinubu International Conference Centre, Abuja, on Thursday, October 30, 2025.
Most recently, Esther Akinnukawe, Chief Human Resources Officer (CHRO) at MTN Nigeria, was conferred with the Fellowship Award of the Chartered Institute of Personnel Management (CIPM) at the CIPM Gala Night and Awards Ceremony held on Thursday, October 30th, 2025.“This recognition is truly fulfilling, it represents the culmination of years of passion and perseverance. To be honoured by the leading institute for HR professionals in Nigeria is a remarkable achievement. I look forward to applying my experience and insight to continue strengthening MTN’s people strategy and driving excellence in human resource management,” Akinnukawe said following the honour.
Her recognition adds to a growing list of milestones achieved by MTN Nigeria’s female leaders in recent years. In July 2025, Uto Ukpanah, the company’s Company Secretary, made history as the 30th President and Chairman of the Institute of Chartered Secretaries and Administrators of Nigeria (ICSAN), becoming only the second woman to hold the role in nearly six decades. According to the company’s 2024 Annual Report, women now represent 41.4% of the total workforce, 34.7% of management, and 21.4% of the board. These figures reflect a steady rise in gender representation across all levels, supported by a range of internal programmes focused on inclusion, mentorship, and leadership development.
In the first half of 2025, MTN Nigeria’s strong financial and operational performance further reinforced the strength of its diverse leadership. The company recorded a 54.6% increase in service revenue to ₦2.4 trillion and an impressive EBITDA growth of 119.5%, reflecting its resilience, innovation, and effective people strategy.
This performance culture, anchored on inclusion and excellence, is reflected across the company’s leadership team. Beyond Ukpanah and Akinnukawe, several women occupy influential positions shaping the company’s vision and social impact. They include Dr. Mosun Belo-Olusoga, Chairman of the MTN Foundation; Odunayo Sanya, Executive Director of the MTN Foundation and recipient of the 2024 CSI Personality of the Year Award at the Nigeria Tech Innovation & Telecoms Awards; A’isha Mumuni, Chief Digital Officer; Oby Ugboma, Chief Risk & Compliance Officer; Lynda Saint-Nwafor, Chief Enterprise Business Officer; Ugonwa Nwoye, Chief Customer Relations and Experience Officer; and Onyinye Ikenna-Emeka, Chief Marketing Officer.
Her journey, from teaching and consulting to leading human capital strategy for Africa’s leading TechCo brand, exemplifies MTN’s belief that empowered women empower organisations.
MTN’s ongoing success story, both in its financial results and in people development, demonstrates that diversity is not just a metric, it’s a growth strategy. As the company continues to invest in digital skills, entrepreneurship, and social impact programmes, its commitment to elevating women into positions of influence remains resolute.
Senate has confirmed the appointment of Idris Ibikunle Olorunnimbe as Chairman of the Board of the Nigerian Communications Commission (NCC), following a successful screening by its Committee on Communications.
During Tuesday’s plenary session, the Senate adopted the Committee’s report and also confirmed the appointments of Maryam Bayi (North East), Senator Ramoni Olalekan Mustafa (South West), and Ikechukwu Ugwuegede (South East) as Commissioners on the NCC Board.
Other members confirmed include Princess Oforitsenere Emiko and Christopher Sandy Okorie, both representing the South South region.
The newly confirmed Chairman and Commissioners will join previously confirmed members of the Board, including Executive Vice Chairman, Dr Aminu Maida (North West); Executive Commissioner for Technical Services, Engineer Abraham Oshadami (North Central); and Executive Commissioner for Stakeholder Management, Rimini H. Makama (North Central).
The confirmation marks a significant step in strengthening the leadership of the NCC, Nigeria’s apex telecommunications regulatory body.
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