E-Financial
UBA Ranks Among Top 5 Banks in KPMG 2024 Customer Experience Survey

Africa’s Global Bank, United Bank for Africa (UBA) Plc, has cemented its position as a leading customer-centric institution, emerging among the Top 5 banks, in various survey’s segmentation, in the recently released KPMG 2024 West Africa Banking Industry Customer Experience Survey.

The survey showed that the bank earned an impressive second place in SME Banking as well as a third place in Retail Banking, marking a significant leap in rankings that highlights UBA’s transformation under its Customer First (C1st) philosophy.
Africa’s Global Bank, United Bank for Africa (UBA) Plc, has cemented its position as a leading customer-centric institution, emerging among the Top 5 banks, in various survey’s segmentation, in the recently released KPMG 2024 West Africa Banking Industry Customer Experience Survey.
The survey showed that the bank earned an impressive second place in SME Banking as well as a third place in Retail Banking, marking a significant leap in rankings that highlights UBA’s transformation under its Customer First (C1st) philosophy.
The survey results showcase UBA’s remarkable transformation in customer experience over the past year. For instance, in Retail Banking, the bank rose to third place up from the14th place recorded in 2023, while in SME Banking, it jumped to second position up from 6th place last year.
The bank also made notable progress in Corporate Banking, climbing to fourth place from 8th in 2023. These milestones underscore the bank’s ability to consistently exceed customer expectations and deliver unmatched service across all its business segments.
Speaking on the achievement, UBA’s Group Managing Director/CEO, Oliver Alawuba, said: “This recognition is a testament to our ability to turn aspirations into achievements and challenges into victories. At the heart of this success lies our unwavering commitment to the Customer First (C1st) philosophy. It is not just a slogan but the essence of who we are. Through C1st, we’ve redefined customer satisfaction, delivered value, and earned the trust and loyalty of our clients.”
Alawuba who credited UBA’s success to the dedication of its employees, said, “From retail branches to corporate offices, from technology teams to front-line staff, every effort contributed to this extraordinary transformation. I extend my heartfelt gratitude to our exceptional team for making this possible.”
According to the GMD, UBA has for several years, placed its customers at the centre of its operations, guided by its six pillars of Customer Experience: including Integrity- Building trust through honesty; Resolution- Promptly addressing customer concerns; Expectations-Anticipating and exceeding customer needs; Time and Effort- Simplifying processes to save time; Empathy- Demonstrating genuine care and understanding as well as Personalisation- Delivering tailored solutions.
He added that these principles have reshaped how UBA connects with its customers, fostering trust and deepening loyalty across its diverse markets.
While celebrating this milestone, the GMD disclosed that UBA remains committed to becoming the undisputed number one across all segments, adding that the bank aims to achieve this through deepened customer relationships, strengthened processes, and continuous innovation.
“The world of banking is evolving rapidly, and customer expectations are at an all-time high. To lead in this dynamic landscape, we must stay agile, innovative, and unwavering in our commitment to excellent service. Together, we will set new benchmarks and deliver unparalleled value to our customers,” he stated.
United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 45 million customers globally. Operating in twenty African countries and the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology.
E-Financial
Zacch Adedeji says Rebranded NRS will Overhaul Revenue Administration
Nigeria Revenue Service (NRS) says its replacement with the defunct Federal Inland Revenue Service (FIRS) will overhaul the architecture of the country’s revenue administration.

Dr Zacch Adedeji, the executive chairman of NRS, said this in a television interview monitored from Abuja.
The News Agency of Nigeria (NAN) reports that the provision of the recently enacted tax reform laws changes the nomenclature of the country’s apex tax authority from FIRS to NRS.
According to Adedeji, NRS is not branding. It is a total institutional upgrade moving from fragmented revenue administration to a modern, digitalised, centralised and intelligence-driven system.
He said that under the new framework, multiple tax and revenue-related functions previously spread across agencies have been consolidated, with a stronger emphasis on data integration, automation, and reduced human discretion.
He dismissed allegations that the country’s newly enacted tax reform laws were altered after passage by the National Assembly.
“Only the officially gazetted Acts carry legal authority and are binding on taxpayers and administrators,” he said.
The NRS boss said that an Act of the National Assembly only became effective after Presidential assent and official gazetting, with the gazetted version constituting the authoritative text in the event of disputes.
“Revenue agencies, courts, and taxpayers are therefore guided solely by the gazetted law, not draft bills, committee reports or chamber debates.
“Neither the executive nor the revenue authority has any incentive or legal capacity to alter the law after passage,” he said.
Adedeji said that the overhaul of the NRS is also designed to support the Federal Government’s broader fiscal objectives.
According to him, Nigeria’s tax-to-GDP ratio has improved in recent years, rising to about 13.5 per cent as at October 2025.
“But it remains below the African average and well short of levels seen in peer emerging markets,” he said.
Adedeji said that the overall aim is on taxing profits and returns rather than capital or investment.
“We are not going to tax poverty; we want to tax prosperity,” he said.
E-Financial
2026: SEC to Review Rules to Incentivise SME Listings

Securities and Exchange Commission (SEC) has announced plans to review its rules to encourage the listing of Small and Medium Enterprises (SMEs) on the nation’s stock exchanges as part of efforts to deepen the capital market and stimulate economic growth.

According to a statement from the Commission, Agama said the rules review would focus on incentivising listings from small and medium-scale industries, particularly in manufacturing, automotive, pharmaceuticals and finished goods. He said access to long-term capital through the market would help revive factories, reduce import dependence, create jobs and position “Made in Nigeria” products for global competitiveness.
Beyond SME listings, Agama said the Commission would prioritise the mobilisation of long-term capital to bridge Nigeria’s infrastructure and sectoral financing gaps. He added that regulatory frameworks would be streamlined while innovative financial instruments would be aggressively promoted to channel disciplined capital into productive sectors of the economy.
He disclosed that in 2026, the SEC would facilitate the issuance of infrastructure bonds, green bonds, municipal bonds and infrastructure-focused funds to attract long-term domestic and international capital. According to him, the objective is to finance roads, power, rail, housing and digital infrastructure, while making it easier for state governments and infrastructure firms to access the capital market efficiently.
The SEC boss also said the Commission would promote the listing of agribusiness firms and introduce tailored listing windows for agricultural cooperatives and value-chain companies. Through commodity exchanges, agricultural investment trusts and commodities-linked instruments, he said agriculture would be de-risked, fair pricing ensured for farmers, food security strengthened and wider citizen participation encouraged.
On housing, Agama disclosed plans to revitalise Real Estate Investment Trusts (REITs) and introduce innovative affordable housing bonds. These initiatives, he said, would unlock capital for mass housing delivery, create new asset classes for investors and move millions of Nigerians closer to home ownership.
He further said the Commission would support Nigeria’s power sector through infrastructure bonds, green energy bonds, project-backed securities and public-private investment vehicles to fund grid expansion, renewable energy and energy transition projects.
Agama said the SEC is entering 2026 with a renewed resolve to reposition the capital market as a solution provider to Nigeria’s economic and developmental challenges, adding that the Commission is committed to transforming the market into a key driver of sustainable growth.
E-Financial
Remita Powers over ₦100 Trillion in Payments as Nigeria’s Digital Economy Expands

has reinforced its position as one of the major forces underpinning Nigeria’s payments ecosystem after processing more than ₦100 trillion worth of transactions in 2025, highlighting its expanding role in the country’s digital economy.

The payment technology platform, licensed by the Central Bank of Nigeria as a Switch, Payment System Service Provider, Payment Terminal Service Provider and Super-Agent, operates largely behind the scenes, enabling millions of daily transactions across the public and private sectors.
From salary payments and loan repayments to school fees, pensions, electricity bills and government revenues, Remita supports a broad range of financial activities undertaken by individuals, businesses and institutions across the country. Industry observers often describe its function as the “rails” on which Nigeria’s payment system runs — critical infrastructure that is most visible only when it fails.
According to the company, the volume of transactions processed in 2025 was driven not by one-off spikes but by consistent, everyday activity across transaction switching for financial institutions, corporate and public-sector payments, and consumer financial flows. Remita also facilitated access to more than 15,000 products and services across 180 countries, extending its reach beyond Nigeria’s borders.
Throughout the year, the platform played a central role in revenue collection and disbursements for federal, state and local governments, ensuring the smooth payment of salaries and the continuity of public services.
Analysts note that such reliability is increasingly seen as essential to maintaining public trust in digital governance systems.
On a typical day, Remita enables a wide spectrum of transactions nationwide: a civil servant in Gombe receiving her salary, a contractor in Kogi getting paid, a student in Enugu settling university fees, residents in Abuja paying for water services, property owners in Lagos paying land use charges, and motorists paying traffic fines anywhere in the country.
In 2025, Remita also took steps towards deeper continental relevance through integration with the Pan-African Payment and Settlement System (PAPSS), a move aimed at simplifying cross-border payments within Africa and reducing reliance on third-party currencies.
‘DeRemi Atanda, managing director of Remita, said the company’s focus is on building infrastructure capable of supporting a more interconnected African digital economy. “Our responsibility is to build systems that can support that future. We are not just building for Nigeria. We are building infrastructure that can support Africa’s digital economy,” he said.
Artificial intelligence also featured prominently in Remita’s strategy during the year, with the company releasing a fintech AI report that positioned Nigeria within global discussions on the use of AI in financial services.
The report signalled a shift towards payment systems that are more predictive and responsive, rather than merely automated.
Financial inclusion remained another key focus. Through partnerships with agent networks such as Moniepoint, NIPOST and Paga, Remita expanded access to financial services in underbanked communities, bringing digital payment options closer to individuals and small businesses outside traditional banking channels.
Looking ahead, Remita is preparing for the public launch of a next-generation mobile app in the first quarter of 2026, following a public beta in late 2025. The app is expected to offer features including multi-bank account management, esusu groups, recurring payments, international transactions in local currency and discounted airline tickets.
As Nigeria and Africa push towards deeper economic integration, industry analysts say platforms like Remita — reliable, scalable and largely invisible — are likely to play an even more critical role in shaping the continent’s financial future.
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