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Leveraging the Power of Technology in Service Delivery
Twenty first century is an era of innovation fuelled most especially by developments in information and communications technology. The courier industry has been one of the beneficiaries of the recent trend in IT development being an active player in the communications industry.
Advances in computer technology, software development, and the communications industry have provided the air courier industry with the necessary tools for efficient and timely functions related to all aspects of operations. Everything from hand-held computers, to online, real-time data systems has allowed air courier companies to communicate more effectively with ground personnel and their customers. Continued advances will bring additional automation and provide improved accuracy in delivery and billing, and improved service to the customer.
In Nigeria though, our courier companies may not have reached the advanced stage their contemporaries elsewhere have used technology to deliver service but since the world so to speak is a global village, it will only take time for us to get there. At least courier companies in Nigeria can now track customers’ consignments and be able to know exactly where the goods are at any point in time. Automated Teller Machines (ATMs) are also strategically located within busy courier companies to enable customers access money from such points which they will use to pay for services instead of coming all the way with cash in their pockets. We still need to integrate technology in courier services.
Many overnight delivery companies abroad have developed their own personal computer (PC)-based EDI systems to use at their client sites. Electronic Data Inter-change (EDI) is a computer-to-computer exchange of information between businesses. It handles information, such as inventories and purchase orders, travels over phone lines. For instance, UPS’ Maxi-Ship system consists of a PC, UPS-developed EDI software, and a printer. The system enables clients to produce all shipping documentation and manage all cost accounting within their own offices.
Federal Express’ system, PowerShip, is also an internally developed computer system that allows customers to generate their own billing labels and invoices, and track their own packages through the Fed Ex delivery system. The Federal Express EDI system resolved the paperwork problem identified by their sales people as a burdensome task, by performing four customer functions. First, it generates the shipping label. Second, it prints a manifest of what was shipped at the end of each day. An invoice is automatically generated, and shipping charges are accrued and sent to the home office system for billing procedures. The third function is an array of shipping management and reporting.
There are so many other applications that can be obtained in multinational courier companies that are not yet being used by their Nigerian counterparts. There are indigenous software developers who are coming up with robust and comprehensive software that can deliver services in the courier industry. One of them is Superpro.net. The software can handle challenges arising from security, mail delivery among others. In fact the developer of the software, Nnaemeka Udenwagu of Information Services Limited says “I can develop software for any thing you can think of as long as you let him what you can do and how you want it to run”. Udenwagu is not the only person who can develop software for courier operations. The important thing is for operators in the industry to utililize the opportunities offered by these locally software to improve service.
Computer networking skills also have become critical, because companies have been adding new client sites to their network. With industry trends suggesting that the over-night express service will experience growth figures, employment opportunities for IT professionals, such as computer and information systems managers, are projected to increase faster than other occupations through 2010.

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News
SERAP Asks Akpabio, Abbas for Explain N1.3Bn Budgeted for ‘Fictitious’ Presidential Council

Socio-Economic Rights and Accountability Project (SERAP) has given Godswill Akpabio, Senate President, and Tajudeen Abbas, speaker of the House of Representatives, seven days to explain how over N1.3 billion was allocated in the 2026 Appropriation Act to a presidential council that the Presidency has described as fictitious.

In a Freedom of Information (FoI) request dated July 4, 2026, SERAP asked the National Assembly leadership to release certified copies of all documents related to the approval of the N1,302,978,784 allocation to the Presidential Foreign Intervention Promotion Council (PFIPC)/Presidential Economic Advisory Council.
The rights group also called on the National Assembly to invoke its investigative powers under Sections 88 and 89 of the 1999 Constitution to probe the circumstances surrounding the allocation and identify those responsible for what it described as apparent irregularities in the budget process.
SERAP further requested records identifying the lawmakers and committees that considered the allocation, as well as the public officials or representatives who defended the budget proposal before the committees.
The civil organisation also sought clarification on whether the allocation originated from the Executive’s 2026 Appropriation Bill or was introduced during the legislative appropriation process.
It equally demanded to know whether any lawmaker questioned the legal status or operational mandate of the council before approving the allocation.
The FoI request follows a July 1 statement by the Presidency denying the existence of the Presidential Foreign Intervention Promotion Council and insisting that the Federal Government never created the body.
Describing the conflicting claims as alarming, SERAP said they raised “serious concerns regarding the integrity of Nigeria’s appropriations process, legislative oversight, public financial management, and accountability.”
The FoI request, signed by Kolawole Oluwadare, deputy director, SERAP, stressed that Nigerians have a constitutional right to know whether public funds were appropriated to an entity that does not legally exist.
SERAP said, “Nobody has a more sacred obligation to obey the law than those who make the law, and that the National Assembly has a constitutional responsibility not merely to approve the Executive’s budget proposals but to rigorously scrutinise them before authorising public expenditure.”
The organisation argued that disclosure of the requested documents would enable Nigerians to determine whether the National Assembly fulfilled its constitutional obligations under Sections 80, 81, 88, and 89 of the Constitution in approving the allocation.
SERAP warned that if the requested information is not released within seven days of receipt or publication of the letter, it would initiate legal proceedings to compel the National Assembly to disclose the documents.
The organisation further maintained that making the records public would strengthen confidence in the National Assembly’s credibility, enhance transparency in the appropriation process, and promote accountability in the management of public funds.
It also cited the Freedom of Information Act, the Nigerian Constitution, the African Charter on Human and Peoples’ Rights, the International Covenant on Civil and Political Rights, and the Tshwane Principles as legal bases for its demand for full disclosure.
Telecom
No Plans for Fresh Tariff Hike – MTN

Dr Karl Toriola, chief executive officer, MTN Nigeria, has assured its subscribers that another telecom tariff increase is not imminent.

Dr Karl Toriola, chief executive officer, MTN Nigeria
He also clarified his recent comments on unlimited mobile data, saying they were taken out of context.
Toriola who spoke during an interview on TVC’s Beyond the Headlines, said his remarks at MTN’s Data on Trial public engagement were intended to explain the technical limitations of mobile networks rather than suggest that consumers could never access unlimited data.
According to him, excerpts of his comments circulated online did not reflect the full context of the discussion.
“People took snippets of the conversation, and the entirety of the conversation is available on YouTube. There’s nothing to be hidden there, and they took it slightly out of context,” he said.
Toriola explained that mobile networks are constrained by finite spectrum resources, making unrestricted data usage technically impossible without affecting the quality of service for other subscribers.
“Mobile wireless technology to offer data is limited by one factor—spectrum—and spectrum is a finite resource. You cannot put an excessive load of data traffic onto a mobile network without having a degradation of the quality of service for other people,” he said.
He added that while many telecom operators market data plans as unlimited, such packages are generally governed by fair usage policies, under which internet speeds are reduced after subscribers exceed specified usage thresholds.
Toriola said MTN is working towards introducing similar products but noted that they would also be subject to fair usage limits to protect network quality.
Addressing concerns over rapid data depletion, the MTN chief executive said operators do not deliberately consume customers’ data, attributing much of the usage to background activities such as automatic cloud backups on applications including WhatsApp, Google Cloud and iCloud.
“A significant amount of data that’s consumed on your handsets is done without your realisation,” he said.
He advised subscribers to review their device settings and configure cloud backups to run only over Wi-Fi or at less frequent intervals.
To illustrate the point, Toriola said an audit of the phone of one of MTN’s chief officers, who had complained about unusually high data usage, revealed that WhatsApp was automatically backing up about 120 gigabytes of data.
On telecom pricing, Toriola said another tariff increase is not expected in the near term, although future reviews would depend on prevailing economic conditions and the cost of sustaining network operations.
“The increment is not imminent. But over time, depending on economic conditions, there might be possible tariff increases,” he said.
He maintained that the tariff adjustment implemented in 2025 was necessary to ensure the sustainability of the telecommunications industry after more than a decade without a price review despite rising operating costs.
Toriola also disclosed that MTN invested ₦390 billion in capital expenditure during the first quarter of the year, exceeding its ₦359 billion profit after tax for the same period.
He identified fibre cuts, vandalism, unreliable electricity supply and restricted access to telecom infrastructure as major factors affecting service quality.
“We have more fibre cuts in a day than the whole Kingdom of Saudi Arabia has in a year,” he said.
Responding to calls for sanctions against MTN over recurring xenophobic incidents in South Africa, Toriola said MTN Nigeria is a Nigerian company in ownership and operations, noting that it is listed on the Nigerian Exchange, has only four expatriates in its workforce and has millions of Nigerian shareholders through direct investments and pension funds.
“We unequivocally condemn any form of xenophobia, any form of violence, any form of attacks against any community in the world,” he said.
E-Financial
FG Denies N8 Trillion ‘Shadow Budget’, Says IMF Quoted out of Context

Taiwo Oyedele, minister of Finance and Coordinating minister of the Economy, has said there are no secret expenditures or shadow budgets as insinuated.

Taiwo Oyedele, minister of Finance and Coordinating minister of the Economy
This followed comments by the International Monetary Fund (IMF) that discrepancies amounting to about two per cent of Nigeria’s Gross Domestic Product (GDP) exist between reported and actual budget deficits.
In a statement on Sunday, Oyedele said claims that the Federal Government spent over N8 trillion outside the approved budget misrepresented both the IMF’s position and Nigeria’s fiscal framework.
The minister stressed that the federal government does not operate a “shadow budget” or spend public funds outside constitutional and statutory provisions.
“The Federal Government has noted recent public commentary alleging that approximately two per cent of GDP amounting to over N8 trillion was spent outside the approved budget based on references to the IMF Representative in Nigeria and the Fund’s 2026 Article IV Consultation Report. These claims are incorrect and risk misleading the public regarding the government’s financial management,” he said.
According to him, “For the avoidance of doubt, the Federal Government does not operate a ‘shadow budget’ or expend public funds outside the constitutional and statutory framework established for public finance.”
Oyedele explained that under Sections 80 to 83 and 162 of the 1999 Constitution (as amended), public funds can only be withdrawn and spent in accordance with the Constitution and laws enacted by the National Assembly.
He noted that government spending is undertaken through duly enacted Appropriation Acts, Supplementary Appropriation Acts and other statutory authorities approved by the National Assembly, while multi-year capital projects are implemented under existing laws that permit capital rollovers.
“It is inaccurate to suggest that trillions of naira have been secretly spent outside legislative approval. Such allegations should have identified the specific projects purportedly executed without appropriation or legal authority and present credible evidence in support of the claim,” the minister stated.
Oyedele further clarified that several categories of government expenditure, including statutory transfers, first-line charges, debt service obligations, interventions for national security and infrastructure, and allocations to agencies established by law, are authorised under various Acts of the National Assembly.
“These expenditures are neither secret nor illegal. They are established by law, disclosed in various fiscal reports, and subject to applicable oversight, audit and accountability mechanisms,” he said.
The minister added that differences between Nigeria’s budget presentation and international fiscal reporting standards should not be interpreted as evidence of unlawful spending.
He also rejected suggestions that the reported amount translated into a higher fiscal deficit. “It is equally incorrect to suggest that the reported amount represents an increase in budget deficit.
A fiscal deficit is determined by the relationship between total government revenues and total government expenditures.
“Whether a capital project is financed through annual appropriations, supplementary appropriations, statutory transfers, approved intervention mechanisms, or other lawful financing arrangements does not, by itself, increase the fiscal deficit,” he explained.
According to Oyedele, the IMF’s observations relate mainly to “the comprehensiveness, timing and presentation of fiscal reporting rather than the legality of expenditure.”
He noted that the Tinubu administration was already taking steps to harmonise Nigeria’s budgeting process, recalling that President Bola Tinubu had requested the National Assembly during the presentation of the 2026 Appropriation Bill to end the practice of multiple and overlapping budgets in favour of a single, unified budget framework.
The minister maintained that the administration remained committed to prudent fiscal management, transparency and accountability, adding that reforms in revenue administration, treasury management, budget credibility and digitalisation of government financial processes had received recognition from the IMF, other multilateral institutions, international credit rating agencies and investors.
“Public debate is both welcome and essential in a democratic society. However, it should be based on facts and an accurate understanding of Nigeria’s constitutional and fiscal framework. Mischaracterising technical observations as evidence of unlawful expenditure neither advances informed public discourse nor strengthens democratic accountability,” Oyedele added.a
He reaffirmed the Federal Government’s commitment to transparency in the management of public resources and pledged continued collaboration with the National Assembly, oversight institutions, development partners and Nigerians to strengthen fiscal governance in line with international best practices.
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