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Education Vital for Consumer Satisfaction- Oparah

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(L-r):, Lampe Omoyele, Africa marketing director, GlaxoSmithKline, Emeka Oparah, director, Corporate Communications& CSR, Airtel Nigeria, with Toyin Ojudun, director, Chartered Institute of Personnel Management of Nigeria (CIPM), at the Customer Service Practitioners Association of Nigeria (CUSPA) debate held in Lagos recently.
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Emeka Oparah, Airtel Nigeria’s director of Corporate Communications & CSR, has identified consistent consumer education as strategic imperative at ensuring customer satisfaction and reducing the crisis of confidence between Nigerian consumers and product and service providers.

Oparah, who made this assertion at a recent debate on Customer Service organized by the Customer Service Practitioners Association of Nigeria (CUSPA), admitted that indeed the customer service culture of Nigeria left much to be desired ostensibly due to a combination inadequate awareness for products and services.

According to him, many consumers are not interested in understanding the products they are buying or services they are subscribing to before they pay for them thereby making it easy for unscrupulous providers to take advantage of the gap.

He wondered why someone would buy a phone or a stereo or even subscribe to a service without thoroughly reading the attached manual to properly understand the product or service before using it.

Most of the complaints which come through to service providers, in the telecommunications industry for example, are generally due to poor awareness on the part of the customers, which is a challenge CUSPA must address as part of its cardinal objectives.

The Airtel director, therefore, urged service providers to invest significantly in customer education to mitigate the influx of complaints and negative sentiments which are expressed by customers across the products and service spectrum available in the country.

Oparah gave kudos to telcos who, as he said, pioneered the use of Call Centres and promoted a customer service culture in Nigeria, a practice that has now been adopted by other sectors including banking, insurance, manufacturing, airline, etc.

Welcoming guests earlier at the event, Uloma Umeano, president, CUSPA, said the CUSPA platform was committed to providing strategic direction and excellence-in-execution in the development and delivery of Customer Service in the Nigerian private sector.

According to her, CUSPA will continue to sponsor and support initiatives on Customer Service standards, ensuring that members attain the zenith of professionalism resulting in continually increasing levels of Customer Satisfaction.

The occasion featured contributions by notable professionals including Africa Marketing Director, GlaxoSmithKline, Mr. Lampe Omoyele; Membership Director, Chartered Institute of Personnel Management of Nigeria (CIPM), Mrs. Toyin Ojudun; Head, Service Quality Management, Entreprise Bank, Nduka Mba-Uzoukwu; Managing Consultant, Hamilton Lloyd & Associates, Chinedu Duru.

Others are Alumni Relations Manager, Pan Atlantic University, Eno Inyang;  Sola Salako, Chief Executive Officer at Purrples Consult Limited and Olusola Lanre (The Catalyst) of the Olusola Lanre Coaching Academy, among several others.

 
 

 


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More 14m Farmers to Benefit from AfDB-backed Initiative

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Additional 14 million farmers in 37 low-income and vulnerable countries served by the African Development Fund, the Bank Group’s concessional financing window, are set to benefit from a technology initiative targeted at scaling up climate-resilient food production across the continent.

This comes after the African Development Bank Group (AfDB) and the International Institute of Tropical Agriculture (IITA) signed a $16.61 million grant agreement to launch the third phase of the Technologies for African Agricultural Transformation Programme (TAAT-III)

TAAT-III, funded by the African Development Fund, is expected to consolidate earlier gains benefiting 14 million more farmers while introducing a more sustainable, private sector-driven delivery approach.

AfDB said the initiative aims to reinforce seed and technology distribution systems, deepen partnerships with governments and agribusinesses, and expand the digital tools, including its technology e-catalogues and real-time monitoring platforms, to speed up deployment of high‑impact solutions.

Simeon Ehui, director general of IITA, commented: “TAAT-III allows us to deepen the delivery of science‑based solutions that improve farmers’ yields and livelihoods. Working with the Bank and our partners, we are scaling technologies that make Africa’s food systems more resilient and competitive.”

Since its launch in 2018, TAAT has become one of Africa’s most effective and transformative platforms for agricultural innovation, reaching nearly 25 million farmers and boosting productivity across major staples.

The initiative has expanded climate-resilient agricultural practices across over 35 million hectares.

In a statement, the AfDB said working closely with the Consultative Group of International Agricultural Research Centres and national and regional partners, TAAT has increased crop yields up to 69% and generated more than $4 billion in additional agricultural value.

Countries including Sudan, Ethiopia, Zambia, Zimbabwe, and Nigeria have recorded notable gains in staple crop productivity and resilience to climate shocks.

Nigeria has been a key beneficiary of TAAT initiatives. Under its Wheat Compact, farmers adopting improved heat-tolerant varieties more than doubled yields from 1.7 tons per hectare to 3.5 tons per hectare.

Programme supported seed system assessments also helped inform national reforms to expand access to certified, climate-resilient seeds.

Speaking at the signing ceremony, Abdul Kamara, director general of the Bank Group’s Nigeria Country Department, said the new phase will focus on scaling innovation more rapidly

Kamara said: “TAAT-III underscores the Bank’s commitment to ensuring that proven, climate-resilient agricultural technologies reach farmers faster and at scale. This phase strengthens the systems that deliver innovation, helping countries boost productivity, enhance resilience, and align agricultural transformation efforts with the Bank’s four new areas of emphasis, dubbed the Four Cardinal Points.”

 


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Conoil Bonanza Winners Emerge

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Conoil Plc is spreading joy this Valentine season as the first group of winners in its Valentine Bonanza promotion have been announced and rewarded. Launched on February 14, the campaign continues to delight customers at participating retail outlets.

The initial raffle draw, conducted on February 21, saw fortunate customers receive ₦10,000 worth of free petrol each. The draw was carried out publicly, with media representatives present to ensure full transparency. With the promotion still ongoing, more customers have the opportunity to join in and potentially be among the next winners.

A Conoil Management spokesperson explained that the initiative is a way to show appreciation to loyal customers for their ongoing support. “Our customers have responded impressively to the bonanza, with strong participation recorded across our stations,” the spokesperson said.

The second and final phase of the promotion is now in motion. Customers who purchase at least 10 litres of petrol at any participating Conoil station remain eligible to win in the grand finale raffle.

The grand finale is set for February 28 at 12 noon. Motorists in Lagos and Ogun states are encouraged to visit Conoil outlets to collect their tickets and take part in the exciting conclusion of this Valentine celebration.


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PalmPay Couples Show How Love Is Funded Digitally

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PalmPay users took to the #LoveWithPalmPay campaign to show how experiences are powered through seamless banking.

It’s the month of love and social media has been filled with couples showing affection with gifts. As digital payments become embedded in everyday life, the way relationships are planned, funded, and experienced is evolving.

Recent insights from SBM Intelligence 2025 ‘Love in the Air’ report show that despite economic pressures, most Nigerians still set aside dedicated budgets for Valentine’s Day, with the largest percentage planning to spend between N51,000 and N100,000, while less than 5% are willing to spend above N500,000.

This growing intentionality highlights the need for platforms that help people manage their money more effectively, offering features like free transfers and tools that make it easier to send, track, and preserve funds while still showing up for meaningful moments.

Through the #LoveWithPalmPay campaign, PalmPay set out to show how the platform is enabling users to plan, pay, and celebrate meaningful moments with greater ease.

During the Valentine’s season, PalmPay invited couples across Nigeria to share their stories through the #LoveWithPalmPay campaign, celebrating how digital banking supports their individual expressions of love.

The campaign saw strong participation, with many PalmPay couples submitting entries that showcased how they use the app to plan surprises, pay for outings, and stay connected through everyday transactions.

From these entries, four couples were selected, each showcasing how PalmPay has enabled fast and reliable transactions in key moments.

One video from @simply.omotoshan, one of the selected couples, captures the role of seamless payments in making their spontaneous moments possible.

She said in her entry video: “Our cutest money moment with PalmPay was when we planned our Valentine’s picnic and realized we had forgotten half of the things we needed; literally, half of everything. We rushed to the mall to get cakes, food, decorations, and all the essentials. When it was time to pay, we used PalmPay.

“The transaction was smooth, fast, and stress-free.  In no time, we were done setting up our Valentine-themed picnic with everything perfectly ready. Honestly, all our experiences with PalmPay have been easy and satisfying, but this one is definitely our cutest money moment. Thank you, PalmPay.”

A testimonial from the fourth selected couple, Mohammed and his wife, reflects his excitement: “Hello PalmPay, thank you so much for selecting us as one of the winners of the #LoveWithPalmPay campaign. We truly appreciate this. My wife and I are very grateful. Thank you, PalmPay, for the love and support. We’re so happy and thankful for the N100,000 reward. We love you, PalmPay, and long live PalmPay. Thank you so much.”

Beyond the feel-good stories, the campaign reflects a broader shift: fintech is no longer just about transactions, it’s about enabling experiences. Reliable payments, fast transactions, and accessible financial tools reduce the friction that can disrupt important moments, allowing users to focus on connection rather than logistics.

From paying for dinner to managing other expenses, PalmPay continues to demonstrate how digital financial services support modern relationships, proving that in today’s economy, love is not only felt, it’s funded digitally.

 


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