General News
Broadbased Projects Aim to End Fiber Trouble Tickets- Ise-Okojie

Prince Henry Ise-Okojie, executive vice chairman, Broadbased Communications, is an experienced international business entrepreneur with over 25 years in starting and managing various successful companies.
Prior to his position at BroadBased Communications, he was a co-founder, chairman and 50% owner of M&B Products Limited, a highly successful household appliances company with 122 distributive outlets in Nigeria.
Ise-Okojie has been involved in several local and international startups which have become successful corporations.
He spoke to peter ugwu during the Company’s launch of Horizontal Directional Drilling (HDD) equipment, aimed at tackling the challenges of laying fiber optic cables in the country.
Broadbased Communications in the Nigerian IT Space
Broadbased Communications is fiber optic metro access gateway. In other words, it is an infrastructure company. What are we trying to achieve? We found there were gaps in the system.
To give a kind of description about happenings in the space, some of understand this because we all suffer it.
Now, in Nigeria, we have five sub-marine cable providers as four of them are active. One is ‘ill’ right now, because it has had severed cables for over year and it has not been able to fix it. That is SAT3n owned by NITEL. NITEL SAT3 is owned by a consortium of 35 countries of which Nigeria is one. But we have other cables such as Glo 1, MainOne, MTN’s WACS, and Dolphin Telecoms’ ACE.
ACE has not been performing optimally, but they are trying to be active. However, the combined capacity of the five sub-marine cables bring to Nigeria is about 14.5 terabyte.
But, the dedicated frequency available to all to distribute wirelessly account for only 2.5% of that entire lots.
Treat that product as the fuel for your car; without that product, the mobile and other devices we use today cannot be of utmost meaning to us.
As we know, daily, weekly and yearly these devices are becoming quite congested; you are having more drop calls.
Failed calls, because more people are entering the same network that hardly had the capacity to handle what it has.
In other words, you ask somebody to lift a trailer load of fuel of about 33,000 liters, but then, he arrives with a Volkswagen, telling you he is ready to lift the fuel.
That is what the industry is currently doing. What we need exceeds what is readily available and everybody is struggling to get a lot of attention.
Traditionally, wireless does not work well with large bodies of water. That is why when you are driving through places like the 3rd Mainland Bridge you drop a lot of calls.
It is the same reason when it is raining your DSTV shuts becomes shaky. It does not mean wireless is not good, rather both should complement each other.
Wireless is supposed to be utilized when you are mobile, but you still need your fixed lines or devices. For instance, when you get to office, you are using your fixed line; your mobile will rest.
It’s mainly while on transit that wireless becomes so much important. But we have converted mobile to 100% device that we utilize; as a result, we do not have the capacity to do it as an industry.
Utilizing Surplus Bandwidth
People have severally asked why we cannot find a way of utilizing the surplus material and make it available to the consumer.
But, you cannot use what you do not have. There is no metro gateway to make it happen; especially, one that has large capacity to carry it.
In other countries such is driven by the national carrier like NITEL. In the United Kingdom, it is the British Telecom; US-AT&T.
They own the fiber optic backbone that carries heavy bandwidth. All the bandwidth we have can enter two or three cables.
But if you do not have that metro access, how can it be achieved? That is what we are suffering in Nigeria.
Therefore, Broadbased Communication is building a metro access to carry fiber around town; such that all telcos can rent from us and there are others that have cable who can rent from them, because this business requires redundancies.
If you use ‘A’ you still need ‘B’, should ‘A’ fails. And ‘A’ and ‘B’ do not necessarily come from the same path. So, our role is very simple: to provide that platform for all telecos to ride on. We do not put content; we are not the ones to make it ‘work’, rather the telcos and others. Still, we are utilizing a verity of success including LCC, NITEL; and we are creating rooms for redundancies, so that the cables will be in LCC’s, other will be in our manhole, or in NITEl’s.
So, it is robust and the idea is to build a mesh where if your cable is located somewhere and gets cut, it can re-route itself through another cable; that is the long term goal.
The essence is to get it right, infrastructure-wise; today is so far away from five years ago in Nigeria. All we wanted then was just to make a call, but today that is not good enough.
We want to send videos, pictures, be on Skye and be in these other applications that require a lot of bandwidth. If you have a car with 20litters fuel capacity, you cannot force 50 litters into the tank.
Partnerships and Spread to Rural Areas
The truth is that you cannot execute this kind of project without the backing of the financial institutions. We have the backing of some banks in the country. They have the right vision and can understand where we are headed.
They are strategic investors who are willing to wait till the time to recoup the investment. They are not thinking of investing in the morning and reap the profit by same evening.
Our technical partners are from ZTE, presently, the largest telecom manufacturing company around the world. They are the manufacturers of the all important transmission networks which helps us isolate where we have problems and quickly fit it.
They have a support team in Lagos that works with us. As for why an ‘A’, ‘B’ or ‘C’ Company may go to a rural area; that is difficult for me to answer. But from our point of view, we have to do a research on a particular location.
There must be a business case that forces us to go into a particular location. If there is no business case, there is body that wants to invest and lose the money.
Remember, we are trading with finances from banks and they are extremely expensive to utilize. So, if we take cables to locations that cannot pay, then, how do we pay the banks; except government institutions are willing to encourage telcos to go to certain locations.
With all sense of purpose and highest degree of sincerity the Nigeria Communications Commission (NCC) is doing the best within its powers to support and encourage telcos to deploy certain services at the rural areas.
But there must also be concerted commitment from all of us to encourage more local players participating in this space. Whether we believe it or not, we were not there during the industrial revolution, so we couldn’t influence it. This is the technological revolution; we can participate and influence it or contribute to it.
Plans for Networking Lagos Metropolis
We have talked about our clients and partners. Actually, we are not starting, but have been engaged in this business for four years.
We have all banks connected to us; it is just that most of them have spent a lot on wireless devices. So, trying to get there to where they ought to have been is very difficult.
Those who have accepted it are seeing the values in it. Also, we are not alone, there are other players doing good jobs in the industry. Meanwhile, migrating from wireless to wired is a different process.
Now, the biggest wireless provider in Nigeria has 6,000 base stations, with 53 million subscribers; in fiber, if you have 1,000 subscribers you have wired 1,000 locations. It is a totally different ball-game. Looking at how do you run cables in a metro location.
Four years ago we had what the industry called Trouble Tickets. In other words, a link laid has problems. No company wants trouble tickets because you are spending good money after bad money.
That is why we acquired the ‘monsters’. Do you know a road that is 6-feet high in Nigeria? The cables and manhole the equipment will lay will be 6-feet deep.
Our manhole covers cannot be lifted by two or four men; it must be opened with a Crain. Those are the investments that are eating us up and why we need these partners.
So, one of the reasons we need these rigs is because we are working in a city that is already developed, so you cannot be breaking the roads.
One of the rigs we have has a range of 500 meters; which means we can penetrate up to 500 meters of the road without anybody seeing signs to show we worked there.
That way, if a construction comes five years down the way, our cables are too far down to be damaged, because they have a lifespan of 25 years.
Perception of Infracos Licenced by NCC
The Infraco mandate is to ensure point to point presence. We already have several points of presence. We will help them move from one PoP to the other.
It is a brilliant idea coming from the NCC; it segments the process to smaller pieces. So, people who own certain segment will be forced to do a good job. Why is it that these prices have come down to the point it is; it is competition.
As long as there is competition in the space, everybody will be struggling to do better. It is for the overall good of the consumer. Before now, the mentality has been ‘I own this base station; therefore, nobody can come here’.
But, five companies can use it as far as your frequencies are different; there will be no interference. It reduces the cost of running business on your side. However, there is a transition in Nigeria for better business models.
Although, they do not have a choice to change; should they maintain that old business acumen, they will be out of business.
The ultimate is that your cost of doing business must come down; otherwise, people can under-cut you in pricing.
We must have a share-services platform, but that platform must be none-compete, because if today you ask Company ‘A’ to go and share with Company ‘B’, he wouldn’t be willing to do that. They have created an environment of lack of trust. Shared services require trust.
Telcos’ Responses towards Broadbased’s Services
At first, it was treated with a lot of suspicion. However, there was a period in our industry (in Nigeria) where we were asked to focus more on IP, because there was only a player, thus, the cost of IP was very expensive.
But on the process, we discovered that what we have supported a strategic investment in a long-term model. At the time, 1Mbps was $1,500; in 2009, I bought it at that rate! It was one pound in the UK. So, how did we get to $1,500.
The whole country was sharing 6Stm ounce, which is about 1gigg; while we are presently giving one empty pipe that is 1gig in a branch.
So, the space is changing and they must change. So, the model is really a telco model, because they are the ones that need a fiber to take them from point ‘A’ to ‘B’ and they put their dark devices to see each other.
Provision for Infrastructure Liaise
It is a conscious choice we have made. We are the first and the equipment have been around for some years. We didn’t ask anybody not to approach the company to buy them. It is a choice they made, probably, to cut corners.
They may be right, we may be right, but time will tell. The chief operating officer of the Company told us when we thought we should be in the IP business, that, we are in for infrastructure.
When we finish those who wants to sell IP can come, rent and put their contents. We could have been selling at that initial time, but that could have dented our plan.
General News
PalmPay Celebrates Valentine with #LoveWithPalmPay Campaign

This Valentine’s Day, PalmPay is celebrating love in all its forms with the launch of #LoveWithPalmPay, a campaign highlighting how simple, everyday shared money moments can bring relationships closer.

Valentine’s Day is more than grand gestures; it’s built on the small, meaningful actions that shape relationships, sending timely support, saving together, or managing shared responsibilities. PalmPay encourages users to share 30–60 second real-life stories, either solo or duet style, showing how PalmPay always works and has helped them support or stay connected with someone they love.
The campaign runs from February 9th to 21st across Facebook, Instagram, X (formerly Twitter), and TikTok. Four winners will receive ₦100,000 each week for two weeks, totalling a prize pool of ₦800,000.
Entries can take many forms, including couple videos, solo stories, split-screen duets for long-distance couples, or voiceover narratives with photos or clips, making the campaign inclusive for married couples, parents, and long-term partners.
How to Participate:
- Share an authentic love story about your partner
- Clearly show PalmPay in action (transfers, savings, or other in-app activities)
- Be creative and emotionally engaging
- Post between February 9th – 21st with the hashtag #LoveWithPalmPay
- Share on any of PalmPay’s social media platforms
“Love evolves, and so do relationships,” said Olorunfemi Hanson, Head of Marketing and Communication, PalmPay. “From dating to parenthood, the small money moments we share every day play a big role in keeping us connected. With #LoveWithPalmPay, we want to celebrate those stories and show how PalmPay always works, making everyday love simpler, reliable, and meaningful.”
This Valentine’s Day, PalmPay celebrates love as it truly is real, intentional, and built on shared moments.
PalmPay is a leading digital banking platform driving financial inclusion and economic empowerment in underserved emerging markets. Through its secure, user-friendly, and inclusive suite of financial services, PalmPay empowers individuals and businesses with tools to manage and grow their money.
PalmPay offers a comprehensive range of products, including mobile payments, savings, and micro-insurance via its app and mobile money agent network.
Since launching in Nigeria in 2019 under a Mobile Money Operator license, the platform has grown to over 35 million app users and processes up to 15 million transactions daily. PalmPay has operations in Nigeria, Ghana, Tanzania, and Bangladesh. For more information, visit www.palmpay.com
General News
CBN, NCC Propose Instant Refunds for Failed Airtime, Data

Central Bank of Nigeria (CBN)and the Nigerian Communications Commission (NCC) have proposed that customers must receive refunds within 30 seconds for failed airtime and data purchases to curb persistent billing complaints in the telecommunications sector.

This was indicated in the Exposure Draft of the Joint CBN–NCC Framework for Resolution of Failed Airtime and Data Purchase Transactions, which was published on the website of the CBN on Monday.
The landmark exposure draft, dated 5 February 2026, seeks to “institutionalise clear accountability” and establish a “coordinated approach to consumer redress” across the financial and telecommunications sectors.
The most significant shift in the proposed framework is the introduction of standardised, automated timelines for resolving failed transactions.
Currently, Nigerians often face long delays when airtime purchases fail at the bank, aggregator, or Mobile Network Operator level.
To solve this, the regulators have proposed a 30-second window for automated reversals. Section 6.0 (ii) of the draft exposure, which dwelt on failed transactions, especially as it relates to unfulfilled airtime/data delivery, proposes a time to refund the purchaser of 30 seconds “if the transaction failed at the bank level… Failed transaction delivery from NCC Authorised Licensees… Failed transaction delivery from MNO to the NCC Authorised Licensee.”
The draft emphasised that stakeholders must “automate reversal processes across all stakeholders” to ensure that refunds require no human intervention from the customer.
The draft exposure also stated that “all parties involved in airtime and data transactions shall take the following actions to ease usage and facilitate consumer satisfaction: a. Stakeholders must immediately connect ONLY to relevant authorised licensees of the NCC and CBN. b. MNOs and banks must only connect to NCC Authorised Licensees/MNO digital channel partners for airtime and data vending… Notifications of failure create final settlement obligations between MNO and NCC-authorised licensees… The NCC and CBN will audit stakeholder compliance jointly or individually at quarterly or other intervals as may be determined.”
From a business and oversight perspective, the regulators are proposing a Central Monitoring Dashboard to be hosted jointly by the CBN and NCC, which will track reversals, Service Level Agreement breaches, and customer complaints in real-time.
“There shall be a Central Monitoring Dashboard hosted by CBN/NCC for tracking reversals, SLA breaches, and customer complaints. This will facilitate the establishment of a real-time national ‘Failed Transactions Dashboard’ with a uniform error code with end-to-end visibility across the value chain’, read the draft exposure.
This is designed to eliminate the “unclear ownership of liability” that often occurs when banks and telcos blame each other for failed recharges. To support this, banks and MNOs will be required to maintain and share daily reports of successful and failed cases.
The proposed framework also addresses the common problem of “lost” money when customers recharge ported phone numbers. The draft mandates that MNOs must validate a phone number against the ported number database before processing any recharge. If the system identifies a number as ported out or invalid, it must “proactively stop recharges” and send a failure code back to the bank to ensure the customer is not debited.
For erroneous recharges sent to the wrong person, the framework sets clear protocols: below N20,000, MNOs will request the recipient’s consent before a reversal, and when it is above N20,000, an affidavit of indemnity or notarised letter is required to process the recovery.
The CBN and NCC in the exposure draft signalled they will take a firm stance on compliance. Both agencies will conduct joint quarterly audits of all stakeholders, including banks, payment service providers, and MNOs, to verify compliance with the new rules. The regulators have warned they will “impose penalties for any breach” of the framework’s provisions.
Banks and other financial institutions have until 10 February 2026 to submit their inputs on the draft before it is finalised. Once implemented, the framework is expected to significantly restore “subscriber trust” in Nigeria’s digital financial ecosystem.
General News
FG Launches the Happy Woman App Platform

Federal government has unveiled a new digital platform to connect millions of women to finance, skills training, and market opportunities, in what officials call the country’s largest technology-driven women’s inclusion initiative to date.

The Happy Woman App Platform, which was unveiled at the Presidential Villa in Abuja, would serve as a single interface for women to access funding facilities, business development support, governmental initiatives, and critical services.
The digital drive comes as Nigeria grapples with expanding gender gaps in financial access, with women much less likely than males to maintain bank accounts or obtain formal credit, limiting their capacity to grow informal enterprises they primarily run.
Yet women remain central to the economy, accounting for a large share of micro and small enterprises that contribute nearly half of the country’s GDP.
According to the Social Institutions and Gender Index, only about 35 percent of Nigerian women have a bank account at a financial institution, compared with 55 percent of men, underscoring the depth of persistent financial exclusion and the urgency of targeted interventions.
The launch coincided with the expansion of the Nigeria for Women Programme, which the administration now plans to scale nationwide to reach 25 million women.
President Bola Tinubu, represented by vice president Kashim Shettima, said the scale-up is central to Nigeria’s economic growth strategy.
“A nation that relegates its women is a nation bound for implosion,” he said, adding that women must be placed “at the centre of national planning and productivity.”
The expanded programme builds on a pilot phase in six states that reached over one million women, many organised into Women Affinity Groups to access grants, savings schemes and livelihood support.
The government says the new app will streamline beneficiary registration, payments and training, reducing leakages and improving delivery.
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