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NCC Tasks Telcos on 2018 Broadband 30% Penetration Target

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(R-l) Eugene Juwah, executive vice chairman, Peter Igho, chairman and Okechukwu Itanyi, executive commissioner, Stakeholder Management, all from the Nigerian Communications Commission (NCC), during 76th TCP in Lagos on Thursday.
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Nigeria Communications Commission (NCC) has urged the telecommunications operators to step up the drive towards achieving 30% broadband internet penetration in the country by 2018.

The Commission extended the call to the operators during discussions on “Data Service Delivery:  The Way Forward” at the 76th Telecoms Consumer Parliament (TCP) and second edition of the repacked series, held in Lagos on Thursday and reminded them that the users are hungry for data, especially with the increase in smarthphones, tablets, phablets and other devices now available in the country.

Data Service is referred to the distribution of internet service on demand to the user regardless of geographic or organisational separation.

NCC’s Complaint Management Database (CMD) shows that the prevalent consumer complaints on Data Service Delivery include, but not limited to inability to browse; abnormal depletion of data; unsuccessful data renewal and unauthorized service renewal.

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During the period of July to October 2014 the percentile figures recorded on data service delivery complaints show that only Airtel recorded zero customer complaints in the month of July with MTN, Etisalat, and Glo recording 41.47%, 41.67 and 8.33% respectively.

For the month of August the telecos recorded the following percentage of complaints; MTN (63%), Etisalat (9.09%), Airtel (9.09%) and Glo (9.09%), while in September they recorded MTN (10%), Etisalat (40%), Airtel (10%) and Glo (30%).

Also in October, they recorded complaints MTN led with (42.86%), Etisalat (14.28%), Airtel (21.43%) and Glo (14.25).

Speaking at the TCP Dr. Eugene Juwah, executive vice chairman, Nigerian Communications Commission (NCC), for a country of about 180m people as at 2014, having more than 130m subscriber base, the industry stakeholders cannot afford to be contented.

Juwah said, “The transformation of Telecom industry has led to more FDIs, Employment, and Efficient business transactions among others. This emphasizes the importance of ICT in the development path of a nation.

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“ICT remains a priority of the Federal Government and an important sector in the transformation agenda of President Goodluck Jonathan administration for strong, inclusive, non-inflationary growth using ICT as the major driver for transformation.  Mr. President requires us to ensure that ICT facilities are extended to all citizen of the Federal Republic of Nigeria.

“In this regard, Internet and broadband have been globally acknowledged as the foundation for the nation’s transformation to a knowledge-based economy”.

The EVC admitted that the path to an efficient broadband service in Nigeria has been a long and difficult one. “Internet connectivity has come a long way from a single international submarine cable system with 340GB total capacity installed in 2001 (SAT3) to four cable systems with international bandwidth capacity of over nine Terra bits in 2012.

“Despite progress made, Nigeria is still a far cry from achieving what is considered global broadband standards even among other developing countries.

“In fact, it has become more worrisome the kind of services most Service Providers sell to their subscribers, all in the name of 3G, while some even canvassed to have 4G but nothing has changed in data services. Consumer experience is nothing to write home about,” he said.

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In view of the foregoing, the NCC EVC said that the Commission has taken some steps towards realising effective deployment of broadband services in Nigeria.

“The world is now a global village and Nigeria cannot afford to be improperly integrated into it. This integration could be better achieved not only through voice telephony but also effective data service delivery.

“On consolidation of progress made so far, we have increased Teledensity from 63% in 2010 to more than 90% in 2014. The Nigerian Communications Commission, NCC, is targeting a 30 per cent increase in broadband internet penetration by 2018. The increase from its current level of six per cent is expected to come from the planned historic auction of the 2.6 gigahertz spectrum band.

Also speaking, Mrs. Maryam Bayi, director, Consumer Affairs Bureau of the NCC, said that one of CAB’s mandates is to ensure the protection of the rights, privileges and interests of telecommunications consumers as well as develop effective policies and strategies that promote efficient telecoms service delivery.

“The importance of Data Service to global technological revolution and contribution to national economic and social development cannot be overemphasized.

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“Data Services are able to eliminate redundancy and streamline costs. This is because critical data is housed in one location, enabling data to be accessed and/or updated by multiple users. while ensuring a single point of reference for updates.

“Sourcing from our Complaint Management Database, we have compiled the most prevalent consumer complaints on Data Service Delivery. These include:- Inability to Browse, Abnormal Depletion of Data, Unsuccessful Data Renewal and Unauthorized Service Renewal,” she said.

NCC also reminded the operators that consumer satisfaction is key to a sustainable telecommunications industry, while efficient and effective data service delivery is paramount to enhancing broadband implementation and penetration in Nigeria.

The operators also shared with the ‘parliamentarians’ their strategies towards solving the issues raised such as consumer education, engagement of services of more customer care agents, rolling-out consumer-friendly data plan, among others, but NCC insisted on they unleashing statistics to back up their claims.

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MTN Accelerates Network Expansion to  Meet Surging Telecom Demand

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MTN Nigeria is accelerating investments in network expansion and modernization to address rising demand for mobile and data services across the country.

MTN Accelerates Network Expansion to  Meet Surging Telecom Demand

The operator is deploying additional base stations, upgrading existing infrastructure, and expanding fiber connectivity to improve network capacity, coverage, and service quality.

The investments are designed to support increasing smartphone adoption, higher data consumption, and the growing use of digital services by consumers and businesses.

MTN said the expansion aligns with its long-term strategy to enhance customer experience while strengthening Nigeria’s digital infrastructure.

The company expects the ongoing upgrades to improve connectivity, support economic growth, and enable broader access to reliable telecommunications services as demand for high-speed broadband continues to increase.

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Airtel Africa to Connect 5,000 Schools to Free Internet by 2027

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Airtel Africa’s CEO, Sunil Taldar, has announced the telco’s commitment to connecting 5,000 schools across its operating countries in Africa to the internet by 2027 through its philanthropic arm, Airtel Africa Foundation, in partnership with the United Nations Children’s Fund (UNICEF).

So far, the $57m partnership, which was launched in 2021, has cumulatively connected 3,296 schools and provided access to over 2 million learners and about 40,000 teachers. 64 digital learning platforms have been zero-rated thereby enabling more than 11m users to access educational content at no cost.

Speaking during a visit to St. Monica’s Girls School in Lusaka, which is one of the 300 schools already connected to the internet in Zambia, the Airtel Africa CEO stated that the initiative is having a profound impact on the quality of education by expanding access to digital learning resources for African children, in collaboration with governments.

Mr Taldar added: “Students are accessing best-in-class education from the curriculum developed by UNICEF in partnership with various Ministries of Education and provided through Airtel’s connectivity.

“We are also training teachers, so that they deliver digital education effectively. We aim to continue deepening meaningful connectivity in schools by providing free internet access, zero‑rated platforms and training teachers across the continent”.

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Expressing her appreciation, the Headmistress of St. Monica’s Girls’ School, Sr Matilda Soloko said: “Being among the first schools connected in the initial stage, our learners have been able to study using the learning portal and their studies have been intensified. We remain grateful to Airtel and UNICEF.”

UNICEF’s Country Representative for Zambia, Dr Saja Farooq Abdullah said: “What this partnership has brought is really bridging the equality gap and the digital divide. It is making sure that every child learns wherever they are. It was exciting and interesting to see and hear from the girls how they can learn at their own pace, how they can review the materials, and how they do their homework with comfort.

The Director of Secondary Education in Zambia’s Ministry of Education, Yvonne Mwemba Chuulu lauded UNICEF and Airtel for the partnership saying: “At the Ministry of Education, we cannot do it alone, and we are grateful for the partnership that we have today.

“Our children are able to learn in a blended fashion, where we have a teacher who is also employing digital devices. We have also heard from the learners that they are able to access the portal when they are at home, which is a good thing because our learners continue to learn in the comfort of their homes”.

The School Connection programme is expanding digital learning to learners in 13 countries: Chad, Congo, Democratic Republic of Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Tanzania, Uganda, and Zambia. By equipping these schools with internet connectivity and training teachers on using the digital tools, it is providing children, particularly in underserved and remote regions, with the digital tools and skills they need to thrive.

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Airtel Africa Foundation is advancing inclusive development across four strategic pillars, Financial Inclusion, Education, Environmental Sustainability and Digital Inclusion.

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DStv, GOtv Owner MultiChoice Officially Joins Canal+ Group

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MultiChoice has officially become a wholly owned subsidiary of French media company Canal+, marking the completion of one of the largest acquisitions in Africa’s media and entertainment industry.

DStv, GOtv Owner MultiChoice Officially Joins Canal+ Group

The integration brings the South Africa-based pay television operator under the full ownership of Canal+, a global media group with operations in 70 countries.

Announcing the completion of the transaction on Thursday, Chief Executive Officer of Canal+ Africa and MultiChoice, David Mignot, described the development as the beginning of a new phase of growth for the broadcaster.

“MultiChoice is now a full subsidiary of a truly international media group operating in 70 countries.

“The group was founded in France, is listed in London and Johannesburg, and has a strong African presence with operations in more than 45 countries,” Mignot said.

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The acquisition combines Canal+’s international operations with MultiChoice’s extensive footprint across sub-Saharan Africa, where it serves millions of households through its DStv and GOtv platforms, as well as the Showmax streaming service.

According to Canal+, the integration will strengthen MultiChoice’s competitive position by giving it access to broader financial resources, technology, content partnerships and operational expertise.

The company said the combined business would increase investment in local content production, sports broadcasting and streaming services as competition intensifies from global platforms such as Netflix, Amazon Prime Video and Disney+.

The transaction is also expected to provide MultiChoice with greater access to international markets at a time when traditional pay television operators are adapting to changing consumer viewing habits and the rapid growth of digital streaming platforms.

Canal+ has expanded steadily across Africa over the past decade and now assumes full control of a business operating in more than 45 African countries, further strengthening its position in the continent’s media and entertainment sector.

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The acquisition followed Canal+’s gradual increase in its shareholding in MultiChoice, which began in 2024.

After exceeding the regulatory threshold, the company launched a mandatory offer in April 2024 to acquire the remaining shares of the Johannesburg-listed broadcaster.

Following regulatory approvals and shareholder acceptance, Canal+ secured control of MultiChoice in 2025 before completing the process that has now made the company a wholly owned subsidiary.

Industry observers describe the acquisition as one of the most significant media transactions involving an African company, reflecting a broader trend of consolidation as global entertainment firms seek greater scale to compete in the streaming era.

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