General News
NCAA Resolves 55,000 Complaints in 2 Years

The Directorate of Consumer Protection (DCP) of the Nigerian Civil Aviation Authority (NCAA) has resolved 55,000 complaints in almost two years.
However, some of these complaints were roll over cases from the previous years but were eventually resolved alongside subsequent ones.
In 2013, a total number of 15,839 complaints were received from 13,954 International airlines operations and from the Domestic airlines 382 from 65,368 operations.
While, between January and September 2014 there was a drastic reduction in complaints as the Authority received 5,578 from 11,683 foreign operations and domestic 184 from 51,212 operations.
According to Fan Ndubuoke, general manager, Public Affairs at NCAA, These complaints have a preponderance of missing baggage cases from foreign carriers which was 14,828 and 202 from domestic carriers in 2013.In 2014; there was an obvious decline with foreign carriers having 5,428 cases and 97 for domestic airlines.
Ndubuoke stated that delayed flights on International routes were 2341 and 24,358 complaints from local routes in 2013.
On the other hand; in 2014 the international airlines had 3288 an upward movement due to some certain extraneous factors while the local airlines had 24,111 a marginal decrease.
Similarly, there were 131 complaints arising from cancelled flights from the international carriers and 229 from the domestic carriers in 2013.
A total number of 345 flights were cancelled in 2014 while on the domestic flights we had 167.
Overbooking and Denied boarding on foreign operations had 57 complaints and 63 for local operations.
The subsequent year 2014 saw foreign operations providing 31 complaints and the domesticate operators had likewise (31) a reduction from the previous year.
In addition, Domestic operators had a total of 97 mishandled/misrouted baggage where (76) were found. While 5,428 on international routes and 22,895 were found.
Other complaints such as pilferage and discourtesy on the international flights received a total number of 109 complaints in 2013 and 101 on domestic.
The GM said that these complaints reduced in 2014 to 83 on international route and 59 on the local route.
“With the attendant increase in the volume of passenger traffic, the regulatory Authority has correspondingly strengthened the Directorate of Consumer Protection (DCP).
“A wide range of enlightenment campaign was embarked upon by the NCAA and is it ongoing.
“This was done by extensive training of the corps of Consumer Protection Officers to augment their capacity to monitor flight operations at the various airports.
“In addition, they were skilled in receipt, processing, mediation and resolution of complaints from aggrieved passengers,” he said.
At the end, Consumer Protection Officers were posted to all the Airports in the country.
Ndubuoke said this was to ensure that passengers derive maximum comfort in all their trips.
“To all intent and purposes, the airlines are now very much aware of their responsibilities to their passengers and complaints are dwindling.
“As a corollary to the increase in consumer protection activities and the success rate of positive closure of complaints and attendant compensations, these have caused a multiplier effect on the number of foreign airlines operating into Nigeria. It rose from 29 in 2013 to 34 in 2014 while other applications are receiving attention,” the GM added.
He said that the Nigerian Civil Aviation Authority (NCAA) has taken a decisive and strong approach to ensure all airlines operating in and out of Nigeria must ensure safe, secure and comfortable operations.
Passengers parting with their hard earn cash must get value for their money while all the rules of engagement on the tickets must be continuously upheld.
General News
Court Remands Akujobi, Ex Access over alleged Theft of N294.5m

Chinonso Akujobi, former staff of Access Bank in Lagos, has been remanded in Ikoyi prison after she was arraigned on a five-count charge bordering on stealing to the tune of N294.5m.

Akujobi who is being prosecuted by the Economic and Financial Crimes Commission (EFCC) was arraigned before Justice I.O. Ijelu of the State High Court sitting in Ikeja, Lagos.
EFCC alleged that Akujobi stole the money between January and December 2025 while under the employment of Access Bank Plc.
As stated in one the charges, the defendant stole the money through unauthorized payments from the general ledger of Access Bank to her account number 0036668871 with the name Chinonso A., Uchechi A. and Florence A., thereby committing an offence of stealing, contrary to Section 280 and punishable under Section 287 of the Criminal Law of Lagos State, 2015.
The defendant pleaded “not guilty“ to the charges when they were read to her.
In view of this, S.M.Yabo, prosecution counsel, asked the court for a trial date and also prayed for the remand of the defendant in a Correctional centre.
Justice Ijelu, thereafter, adjourned the case till October 8, 2026, for the hearing of the bail application and the commencement of trial.
The Judge also ordered that the defendant be remanded in the Ikoyi correctional Centre.
General News
NSIB Faults Runway Identification, Reveals Cockpit Disagreement in Asaba Jet Incident

The Nigerian Safety Investigation Bureau (NSIB) says the flight captain of the VMO Aero aircraft that landed on a roadway near Asaba Airport in Delta State told investigators that the observer pilot mistakenly identified the paved road as the runway before touchdown.

The bureau disclosed this in a preliminary report released on Thursday on the June 10 incident, which prompted the Nigeria Civil Aviation Authority (NCAA) to ground the private jet.
The aircraft had seven people on board, including the pilot-in-command (PIC), second-in-command (SIC), an observer pilot, a cabin crew member and three passengers.
According to the report, the aircraft was cleared by Air Traffic Control (ATC) to approach Runway 11 at Asaba Airport after the crew requested a right orbit.
The crew initially discontinued the approach, executed a missed approach and repositioned for a second landing attempt.
NSIB said the crew reported that the aircraft’s navigation systems indicated it was correctly established on the published RNAV Runway 11 approach.
“The PIC and SIC reported that the observer pilot identified the paved surface ahead as the runway,” the report stated.
However, the observer pilot gave investigators a different version of events.
According to NSIB, he said the aircraft remained inside cloud until late in the approach and that the Ground Proximity Warning System (GPWS) repeatedly issued “TERRAIN, TERRAIN, PULL UP” alerts.
He also said he observed a telecommunications mast directly ahead and instructed the flight captain to abandon the approach and climb immediately.
The bureau further disclosed that a cabin crew member reported that one of the passengers became concerned after overhearing discussions among the pilots and asked whether one of them was undergoing training. The passenger was reportedly reassured that all three pilots on board were experienced captains.
NSIB said no abnormal events were reported in the cabin before touchdown.
The aircraft eventually landed at about 8:57 a.m. on an under-construction paved roadway near Asaba Airport instead of the designated runway.
The bureau said its investigation into the incident is ongoing, while the preliminary report highlights conflicting accounts among the cockpit crew over the circumstances that led to the erroneous landing.
General News
EU warns Meta over addictive Facebook, Instagram designs, threatens fines

European Union has warned Meta Platforms Inc. that it could face a significant financial penalty unless it changes what regulators describe as the “addictive design” features of Facebook and Instagram.

The European Commission issued the warning in preliminary findings released on Friday, saying Meta had failed to sufficiently address risks posed by its platforms, particularly to children and vulnerable users.
The Commission said features such as infinite scrolling, personalised content recommendations and automatic video playback were designed in ways that encouraged excessive engagement with the platforms.
EU Executive Vice-President for Tech Sovereignty, Security and Democracy, Henna Virkkunen, said protecting the physical and mental well-being of European citizens should be a priority for social media companies.
The Commission said Meta should consider introducing design changes, including disabling autoplay and infinite scrolling by default, providing effective screen-time reminders and adjusting recommendation systems to reduce the focus on maximising user engagement.
The findings were issued under the European Union’s Digital Services Act (DSA), which sets obligations for major online platforms to address risks associated with their services.
Meta, however, rejected the Commission’s conclusions, saying it disagreed with the findings but would continue engaging with European regulators.
The company said it had already implemented measures aimed at protecting younger users, including Teen Accounts that allow parents to manage screen time limits and restrict access during night hours.
The EU said its investigation, which began in 2024, found that existing time-management tools on Facebook and Instagram could easily be bypassed, while parental controls required technical knowledge that limited their effectiveness.
Regulators also expressed concerns over children’s nighttime use of the platforms and the possibility that features such as Reels and Stories could encourage compulsive behaviour.
If the Commission’s preliminary findings are confirmed, Meta could face a fine of up to six per cent of its annual global revenue under the DSA.
The warning comes as the EU steps up efforts to strengthen online safety measures for children, with an expert panel established by European Commission President Ursula von der Leyen expected to present recommendations on protecting minors online.
Several EU member states, including France, have also supported discussions on restricting social media access for children, following Australia’s decision to ban users under 16 from accessing social media platforms.
Meanwhile, the Commission is continuing a separate investigation into whether Meta’s recommendation algorithms create “rabbit hole” effects by directing users towards increasingly extreme content.
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