Telecom
IDC Assesses Eight SLM Vendors, Predicts 12% Market Growth by 2018

A new report from IDC Manufacturing Insights, IDC MarketScape: Worldwide Manufacturing Service Lifecycle Management SI/BPO 2015 Vendor Analysis, provides an assessment of eight key services providers participating in the worldwide service lifecycle management (SLM) systems integration and business process outsourcing market.
The eight vendors evaluated include Atos, Capgemini, Cognizant, Genpact, IGATE, TCS, Tech Mahindra, and Wipro. According to IDC Manufacturing Insights, the market for IT services related to SLM in manufacturing is estimated to grow at a rate of 12% annually in the coming three years.
The new report provides an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to one another and to those factors expected to be most conducive to success in providing SI/BPO services for SLM in both the short term and the long term.
A companion to this report is the forthcoming IDC MarketScape: Worldwide Manufacturing Service Lifecycle Management Strategic Consulting 2015 Vendor Analysis, to be published in October 2015.
IDC recommends manufacturers use this report as a starting point to evaluate IT services vendors for help with SLM projects.
Key findings from the report include:
SLM, as defined in this report, includes customer support, call center, field service management, service parts information/documentation, spare parts inventory, service scheduling, and warranty.
Manufacturers vary in their approach to engaging with service providers for SLM initiatives, and projects range from assessments to full process outsourcing. Those vendors that can deliver across the portfolio of services are positioned to gain a larger market share.
SLM service providers have invested in delivery centers on a global scale to match customer needs and support SLM projects that incorporate 3rd Platform technologies, such as cloud, mobile, analytics, and social, as well as innovation accelerators including the Internet of Things.
Across the vendors included in this report, there are some differences in experience by sub-industry and delivery approach, and as manufacturers evaluate different services, it can be useful to understand where a particular vendor has direct sub-industry experience and how they locate resources.
“Service lifecycle Mmanagement is increasingly an area of focus for manufacturers as they seek to grow profits and revenues from more favorable after-market services and therefore are looking to optimize the business processes that support them. With the rise of connected products, service lifecycle management becomes even more of a growth opportunity for manufacturers, and seeking out IT services providers in the areas of systems integration and business process outsourcing to facilitate this is becoming necessary to move more quickly for market advantage,” said Heather Ashton, research manager for IDC Manufacturing Insights’ Service Innovation and Connected Products Strategies Practice.
IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors.
IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys, and interviews with market leaders, participants and end users.
Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market.
IDC analysts base individual vendor scores, and ultimately vendor positions within the IDC MarketScape, on detailed surveys and interviews with the vendors, publicly available information and end-user experiences in an effort to provide an accurate and consistent assessment of each vendor’s characteristics, behavior and capability.
Telecom
WASPAN Drags Bello, FCCPB Boss to Court over Alleged Disobedience of Order

Wireless Application Service Providers Association of Nigeria (WASPAN) has dragged Tunji Bello, executive vice chairman, Federal Competition and Consumer Protection Commission (FCCPC), before the Federal High Court in Lagos over alleged disobedience of a subsisting court order in a legal dispute involving telecom-based lending services.

Tunji Bello, EVC, FCCPC
Wireless Application Service Providers Association of Nigeria initiated this in Suit No: FHC/L/CS/760/2026 pending before the court.
According to court documents, Bello was issued a Form 49 Notice to Show Cause, directing him to appear before the court on 22 May 2026 to explain why an order of committal should not be made against him for allegedly failing to comply with interim orders issued by Justice Ambrose Lewis-Allagoa on 15 April 2026.
The court had earlier granted interim injunctions restraining the FCCPC, its officers, agents and privies from enforcing provisions of the Digital, Electronic, Online or Non-Traditional Consumer Lending Regulations 2025 against members of WASPAN, pending the determination of the substantive suit.
The restraining orders specifically barred the commission from interfering with services rendered by WASPAN members, including airtime lending, data advances and other mobile value-added services.
The orders also restrained the FCCPC from imposing sanctions, penalties or directives connected to the disputed regulations.
In the Form 49 notice dated 18 May 2026, WASPAN alleged that despite being aware of the court orders and having been served with Form 48 — the statutory notice warning against disobedience of court orders — the FCCPC and its Executive Vice Chairman allegedly continued actions contrary to the directives of the court.
The notice stated that the alleged contemnor refused to comply with the orders and had continued to deliberately defy the orders of the court.
An affidavit of service filed before the court disclosed that Form 48 was served on Bello at the FCCPC headquarters located at 23 Jimmy Carter Street, Asokoro, Abuja, on 6 May 2026.
The latest development followed earlier proceedings in which Justice Lewis-Allagoa declined an application by the FCCPC seeking to vacate the interim injunction.
The court instead directed that the substantive suit and the commission’s preliminary objection be heard together.
WASPAN is challenging the FCCPC’s authority to regulate telecom-based lending services, arguing that certain provisions of the DEON Regulations encroach on the statutory powers of the Nigerian Communications Commission to regulate telecommunications services in the country.
Wireless Application Service Providers Association of Nigeria, is the primary self-regulatory body and trade association for licensed Value-Added Service (VAS) providers and aggregators in Nigeria’s telecommunications sector
Telecom
Lagos Warns against Fake Emergency Calls, Says Rising Misuse Put Lives at Risk

Lagos State government has raised alarm over the growing misuse of its emergency hotlines, and warned that fake calls are delaying response times and putting lives at risk.

According to the state, fake emergency calls or prank calls, account for a massive majority of distress communications—nearly 70 per cent.
This severe misuse dangerously delays response times for real emergencies like fires, crimes, and medical crises, and wastes critical first-responder resources
Olugbenga Oyerinde, commissioner for Special Duties, called the numbers (nearly seven out of every 10 calls made to Lagos emergency hotlines) deeply troubling.
The scale of the disruption has significantly affected emergency response operations, with the government disclosing that 5.47 million incoming calls went unanswered during the period under review.
The abandoned call rate climbed sharply from 9.3 per cent in January 2025 to 37.6 per cent by April 2026, suggesting worsening pressure on operators handling emergency traffic.
Officials warned that if the current trend continues, more than 7.2 million calls could go unanswered before the end of 2026
The Lagos State Command and Control Centre serves as the central coordination hub for emergency response agencies across the state, including the fire service, ambulance services, traffic management authorities and neighbourhood safety operatives.
According to the report, the sheer volume of fake and misdirected calls has forced the system to devote significant operational resources to filtering non-emergency traffic before genuine distress cases can be handled.
To address the growing burden, the ministry said it plans to introduce artificial intelligence-driven call screening technology designed to detect and filter nuisance calls before they reach human operators.
The proposed system, expected to be introduced before the end of 2026, is projected to reduce operator handling time by 35 per cent.
Other reforms outlined in the ministry’s strategic response plan include expanding agent capacity by 40 per cent, deploying automated callback systems for abandoned calls and establishing a real-time analytics dashboard for emergency response monitoring.
Yet one of the most striking figures in the report was not the 16.39 million nuisance calls, but the fact that only 39 calls were officially categorised as hoax calls requiring legal follow-up during the same period.
Telecom
Google, Blackstone Invest in AI Cloud Venture to Meet Data Centre Demand

Google and Blackstone (BX.N), said they will form an artificial intelligence cloud business venture aimed at capitalising on an insatiable demand for AI computing services.

Blackstone, the world’s largest alternative asset manager, will invest an initial $5 billion in equity to help bring 500 megawatts of data centre capacity online in 2027, with further expansion planned over time.
The U.S.-based venture will provide data centre capacity along with Google’s custom AI chips, known as Tensor Processing Units, or TPUs, through a compute-as-a-service model.
The total investment value could reach $25 billion, including leverage, according to Bloomberg News.
Both companies did not immediately respond to a request for comments on the Bloomberg report. Blackstone has appointed Benjamin Sloss, a long-time Google executive, as CEO of the new venture.
Thomas Kurian, chief executive of Google Cloud, said the venture would help address growing demand for TPUs by offering organisations additional ways to access computing capacity.
Analysts and investors have said Google is taking a sizeable share of new AI-driven computing demand, supported by its business tools and custom chips that have attracted customers such as Anthropic.
“This isn’t the biggest headline number we’ve seen. But it’s a high-quality bet on sustainable growth in AI infrastructure,” said Brittain Ladd, AI and supply chain consultant at Florida-based Chang Robotics.
Blackstone has stepped up investments in AI-related infrastructure, including data centres, power generation and transmission assets.
Those investments are valuable as the AI boom pushes operators to secure long-term energy supply deals.
The new partnership reflects rising demand for AI infrastructure and the need for large-scale capital deployment, Blackstone President Jon Gray said.
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