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Multi-Links Telkom Launches Self Care Portal

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In line with its avowed determination to take subscribers’ experience to a new height in customer satisfaction, effectiveness and efficiency, the management of Multi-Links Telkom has launched its Self Care Service portal.
Mr. Arif Hussain chief marketing officer (CMO), Multi-Links Telkom, said this technology driven personalized interface, on service delivery, will enable every Multi-Links Telkom subscribers to engage in direct interaction with the business without the human element.
Multi-Links Telkom Self Care portal is an integrated self-service web solution enabling MLTL customers to enjoy virtual connection for customer service. This new service allows all customers to perform such actions as balance enquiry, change of personal data, activation and de-activation of services without the attendance of a call center agent or other operator representatives.
Mr. Hussain said that customers using Multi-Links Telkom Self Care Portal will be able to subscribe to a new service, change contract status, view recent call history, view bills, check EV-DO balance, transfer money from their phone to other MLTL phone, view and recharge balances, view status history, assign contract to another member, family and friends, view request and value added service.
According to him, the CSS will also enable customers to enjoy real-time delivery of detailed account information to subscribers at their own convenience, increased customer satisfaction through the provision of richer business functionalities to corporate clients, and customers do not have to call the Call Centre to resolve most complaints.
With the Self Care Portal, customers will also experience a convenient way to perform recharge activities. The new service also offers ability to recharge multiple products from the same convenient portal (i.e. Phones, Rocket Lite 1x and EV-DO). And it also offers greater flexibility for customers to interact with Multi-Links Telkom
The acting CMO said that the Self Service Solution has become a necessity for Multi-links Telkom as an operator to give customers greater flexibility on how they interact with MLTL services and to provide a suitable platform for future growth.
He said that subscribers are encouraged to activate the Customer Self Service functionalities of their phones and EVDO by logging on to https://selfcare.multi-links.com/jfn and signing in with the activation number that will be sent to their phone.

 


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Telecom

IFC Invests $45m to Green African Telecom Sites

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Clean and reliable power for telecom networks in Ethiopia, Liberia, and Sierra Leone will be expanded following a $45 million investment by the International Finance Corporation (IFC) in IPT PowerTech.

The investment targets countries where limited power supply continues to slow digital connectivity and broader economic participation, the institution stated earlier this week.

To enable this expansion, the IFC is providing a $45 million corporate financing package consisting of an A-loan of $27 million and $18 million in blended finance.

The blended portion is sourced from the Canada-IFC Blended Climate Finance Programme and the IDA20 Private Sector Window Blended Finance Facility.

The initiative marks the IFC’s first direct infrastructure engagement in Liberia in a decade and in Sierra Leone in six years.

It will help scale solar- and battery-based power systems that reduce reliance on diesel and support greener, more resilient telecom networks.

By improving the quality and stability of power to telecom towers, the initiative will strengthen mobile coverage and ensure that households, schools, health centres, and small businesses can depend on consistent digital services, said the IFC.

The funding supports the modernisation, operation, and maintenance of 2 235 telecom sites across the three nations. More than 90% of these are located in off-grid or weak-grid locations.

With new solar and battery systems powering these sites, mobile networks will experience fewer outages and improved service quality.

Optimising the energy mix is estimated to reduce power costs for operators by up to 30% in Liberia, 26% in Sierra Leone, and 52% in Ethiopia.

This transition is also expected to cut emissions by more than 10 624 tonnes of carbon dioxide annually. Furthermore, the partnership will promote gender inclusion by expanding opportunities for women in technical, operational, and leadership roles within the sector, says the IFC.

This agreement reflects a shared vision for a greener telecom industry and empowers the company to scale its innovative energy platforms, according to Nabil Haddad, CEO of IPT PowerTech Group.

Reliable and affordable power for telecom networks is a cornerstone of Africa’s digital transformation, said Nathalie Kouassi-Akon, IFC regional director for West Africa and the Gulf of Guinea.

Through this partnership, the institution is supporting a scalable, private sector-led solution that enables mobile operators to reach underserved and fragile communities more sustainably, added Kouassi-Akon.

The project advances the World Bank Group and African Development Bank’s Mission 300 initiative, which aims to provide electricity to 300 million Africans by 2030.


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Expedier Launches Platform to Ease Cross-Border Payments for African Firms

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Expedier has unveiled “Expedier for Business,” an online pro-banking platform to simplify global payments, multi-currency transactions, and financial operations for expanding companies.

Expedier Launches Platform to Ease Cross-Border Payments for African Firms

Kingsley Madu

The tool centralizes payments, invoicing, payroll, and treasury into one secure dashboard, tackling challenges like fragmented systems and poor visibility that hinder international scaling.

Kingsley Madu, Co-Founder and CEO of Expedier, said: “African businesses are increasingly global… Expedier for Business was built to simplify how companies manage money across borders while maintaining visibility, control, and compliance.”

Key features include customizable dashboards for payments, invoices, and workflows; support for USD, CAD, GBP, EUR, and more; virtual cards; automated payroll/invoicing; currency swaps; and real-time tracking.

Security measures cover two-factor authentication, KYC/KYB verification, and team access controls.

As cross-border trade and remote work boom in Africa, the platform aids firms dealing with international suppliers, teams, and customers. It is now available for organizations scaling globally.


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Moniepoint Seals 78% Stake in Kenya’s Sumac Bank for East Africa Push

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Nigerian fintech unicorn Moniepoint Inc. has finalised its acquisition of a 78% stake in Kenya’s Sumac Microfinance Bank, gaining a key deposit-taking licence for credit expansion in East Africa’s biggest economy.

Moniepoint Seals 78% Stake in Kenya's Sumac Bank for East Africa Push

The deal, marked by a Nairobi reception, bypasses the Central Bank of Kenya’s licence freeze, letting Moniepoint rival giants like Safaricom and Equity Group after a stalled Kopo Kopo bid.

It signals Africa’s fintech shift to licensed banking and mergers, equipping Moniepoint to roll out high-speed SME lending via Sumac’s 20-year-old infrastructure and branches.

The acquisition builds a cross-border merchant ecosystem beyond fees, integrating recent Orda buyout (cloud restaurant software) for “business-in-a-box” tools like inventory, payroll, and capital amid Kenya’s digital lending scrutiny.

Moniepoint, which hit $294 billion annualised transactions in 2025, eyes Kenya’s SMEs with Nigeria-honed retail expertise.


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