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Microsoft Goes Head-To-Head with Traditional UC&C Vendors in EMEA

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According to a recent study by International Data Corporation (IDC), Microsoft has tripled its market share between 1Q 2011 and 2Q 2015 in the Europe, Middle East, and Africa (EMEA) IP PBX and unified communications (UC) platform market and become a head-to-head competitor to the vendors that have traditionally dominated this market.

“This is a result of a strategy tuned to the transformations underway in the unified communications and collaboration (UC&C) market. All other vendors and service providers should regard Microsoft’s rise as a call to action,” said Michael Vorisek, program manager IDC CEMA.

For many years, the EMEA IP PBX and UC platform market had been dominated by five companies: Alcatel-Lucent Enterprise, Avaya, Cisco, Aastra (now part of Mitel), and Unify (formerly Siemens Enterprise Communications).

These players’ market shares used to vary between 10% and 20%, with no other company capturing a comparable slice of the pie. IDC’s research, published in December 2015, shows that this has now changed.

Microsoft’s market share has grown from 4.8% in Q1 2011 to 15.5% in Q2 2015, and the company has become the fourth-largest player in the Q3 2014–Q2 2015 period, thus breaking into the long-established leader group.

This is not a random rise of a vendor, says IDC. The companies that had dominated the EMEA IP PBX and UC platform market come from equipment- and on-premises-focused backgrounds.

They were too slow to react to the rapidly changing adoption patterns in the market, and Microsoft seized the opportunity.

IDC sees related shifts taking place in customer adoption patterns in the EMEA UC&C market today: organizations started using unified communications as a service (UCaaS) instead of deploying on-premises solutions; portfolios have radically simplified, and the number of premium features for which vendors can be charging fees has decreased; customers now require easy access to UC&C functionalities irrespective of end-user’s preferred endpoint; and demand has grown for traceable improvements to business processes as a result of UC&C deployments. Microsoft’s rise has relied on its ability to profit from all these changes.

According to IDC, this is due to the company’s overall strategy. Microsoft understands its UC&C product Skype for Business purely as software.

Therefore, it has built the options for cloud delivery and mobile access natively into the product. Businesses pay fees based on end-user functionality, while no charges are added for different access modes or preferred customer endpoints.

The vendor is also strongly focusing on as-a-service (aaS) version of the product, Skype for Business Online. Microsoft aaS packages often combine cloud and hardware-based resources for delivering functionalities, while businesses are charged on a “pay-as-you-go” basis. Last but not least, Microsoft bundles Skype for business with other productivity software included in its Office suite.

“Traditional players must either quickly adopt to this challenge or prepare to lose market share,” comments Vorisek. “That goes for equipment vendors right now, but, potentially, for services providers as well.”

IDC’s study Transforming the Market with Cloud and Software Focus: Skype for Business as a UC&C Platform evaluates Microsoft’s strategy in the UC&C market, with particular attention paid to the company’s position in EMEA.

It examines Skype for Business’ strengths and weaknesses, and the options left for competitors (both services providers and vendors) to respond.

The document leverages IDC’s survey data on customer needs and priorities and our installed base models.

It includes further splits of Microsoft Skype for Business revenue and installed base in EMEA, as well as EMEA-level market share information on Microsoft and its main competitors: Avaya, Alcatel-Lucent Enterprise, Cisco, Mitel, and Unify.

 


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Nigerians to Pay More to Obtain Multipurpose National ID Cards in 46 Hours

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National Identity Management Commission (NIMC) has said that Nigerians will pay through their banks to access general multipurpose card,

Nigerians to Pay More to Obtain National Identity Card in 46 Hours

Abisoye Odusote, director general/CEO, NIMC who stated this however said that NIN is free, but users will have to pay to obtain the card within 48 hours.

She said: “Just like how you pay to access your ATM cards in the banks, Nigerians will pay through the banks to access their cards within 48 hours after payment to get the digital multipurpose card.”

Applicants will get requests with their NIN via a self-service online portal or the banks, adding that they will have to pay through the banks.

The general multipurpose card will be launched in partnership with the NIMC and the Central Bank of Nigeria (CBN) and powered by the Nigeria Inter-bank Settlement System (NIBBS) and AfriGo.

Kayode Adegoke, head of Corporate Communications, NIMC, said the National ID card, which is embedded with verifiable national identity features, is backed by NIMC Act No 23 of 2007, mandating it to enroll and issue a general multipurpose card to Nigerians and legal residents.

According to Adegoke, the card will address the demand for physical identification, allowing holders to prove their identity, give them access to government and private social services, facilitate financial inclusion for Nigerians, empower citizens, and encourage increased participation in nation-building.

Credit: Legit

 


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Collaborative Action Needed to Boost Digitalisation in Nigeria and Support Economic Growth

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In the face of serious economic and developmental challenges, the Nigerian Government through the Strategic Blueprint of the Federal Ministry of Communications, Innovation, and Digital Economy has identified digitalisation as a key enabler to stabilise and strengthen the macroeconomic environment.

L-R: Juergen Peschel, Chief Executive Officer, 9Mobile; Dr. Bosun Tijani, Honourable Minister of Communications, Innovation, & Digital Economy; Dr. Aminu Maida, Executive Vice Chairman, Nigerian Communications Commission; Gbenga Adebayo, Association of Licensed Telecommunications Operators of Nigeria (ALTON); Bella Disu, Executive Vice Chairperson, Globacom; Karl Toriola, Chief Executive Officer, MTN; Angela Wamola, Head of Sub-Saharan Africa, GSM Association (GSMA); Ibrahim Dikko, Chief Executive Officer, Backbone Connectivity Networks Nig. Ltd.; at the GSMA Nigeria Digital Economy Report launch in Abuja on May 9 2024.

It is pursuing structural reforms, creating an environment conducive to private and public sector growth and job creation, while concurrently recognising the need to diversify away from the reliance on the oil and extractives sector. This shift towards diversification underscores the digital sector’s significant role in steering Nigeria towards a more resilient and dynamic economic future.

The largest contribution of the digital sector to Nigeria’s overall GDP is through the impact digitalisation has on the productivity of other sectors. For example, in the short-term, measures such as cash transfers to citizens can be done more quickly and efficiently using mobile money payment platforms. Digital technologies also boost productivity in the agricultural sector through increased use of agricultural inputs, better storage facilities and more coordinated support across agencies with the use of digital technologies to communicate and support small-scale farmers. 

It is estimated that, in 2023, the telecoms sector was contributing 13.5% to the GDP of Nigeria. Considering the direct and indirect contribution of the mobile ecosystem, as well as the productivity impact throughout the economy, the telecom sector’s contribution to Nigeria’s overall economic activity is much greater, estimated at 33 trillion NGN in 2023, with 2.4 trillion NGN in tax revenue contributions. 

The GSMA today published its latest report ‘The role of mobile technology in driving the digital economy in Nigeria’ which addresses the challenges hindering the growth and development of the telecommunications industry and the crucial role of the mobile sector in Nigeria’s economic development. Connectivity to mobile services, including Mobile Money is the foundation on which digitalisation is built. The Mobile Network Operators (MNOs) are committed to investing to support the realisation of the digitalisation ambitions that will unlock economic growth and development in the country.

Navigating a complex operating environment

To unlock these economic opportunities, connectivity and mobile financial services are crucial foundations. The GSMA’s report emphasises that while 29% of Nigerians are regularly using mobile internet, there remains untapped potential, as 71% are not accessing these services on a regular basis. An improved policy environment has the potential to help the industry boost coverage and adoption, resulting in 15 million additional internet users by 2028. However, the sector faces challenges to infrastructure deployment.

These include:

  • Complex and costly process of securing Rights of Way (RoW) significantly increases the time and costs associated with rolling out infrastructure.
  • The complex tax environment in Nigeria, providing for high and increasing costs of tax compliance because of the complex and overlapping tax structure within the country.
  • Increasing costs are making it difficult for the industry to maintain sustainable levels of investment. The primary driver of this has been increases in the cost of power for sites due to the rapid increases in the price of fuel, increased government fees and levies, and increased demand for forex, in an import-dependent environment, due to contractual obligations for network infrastructure and services that are denominated in USD.

Transforming Nigeria into a digital economy

An enabling policy and regulatory framework will be critical to realising the full potential of Nigeria’s digital transformation, as recognised in Nigeria’s Strategic Plan 2023 – 2027 as well as the Federal Ministry’s National Broadband Alliance for Nigeria (NBAN). Without universal access to digital connectivity, a broader digital transformation of the Nigerian economy is not possible.

It is clear that the mobile industry is a key partner for the government in achieving its objectives and can contribute to some of the key elements of the government’s plan. The value of this contribution can significantly increase with the necessary support from government required to overcome the obstacles outlined above.

To this end, the report recommends initiatives to support policymakers in creating an economic and regulatory environment that supports growth, investment, and competition.

These include implementing a legal framework for Critical National Infrastructure to address challenges in building network infrastructure; simplifying and improving the process for issuing RoW and standardising it across the country; reducing the industry’s tax burden to help cut operating costs; and creating a regulatory environment that supports sustainable investment.

Angela Wamola, Head of Sub-Saharan Africa at the GSMA, said: “High-speed connectivity is the bedrock of any digital nation, and the Nigerian government recognises the mobile industry’s role in laying key foundations on which digital transformation is built.

“Future policies should be geared towards reducing the cost and complexity of infrastructure rollout to encourage investment and boost the adoption of mobile broadband.

“The impact of such actions would go far beyond mobile, driving productivity gains across the economy and creating millions of new jobs in Nigeria.”

 


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Kaspersky Reports Show Every Third Cyber Incident was Due to Ransomware

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Ahead of International Anti-Ransomware Day on May 12, Kaspersky’s latest research reveals a concerning trend in the global cybersecurity landscape, with ransomware attacks accounting for every third cyber incident in 2023.

The report sheds light on the escalating threat of targeted ransomware groups, which have seen a Kaspersky30% increase globally compared to 2022, along with a 71% surge in known victims.

Kaspersky’s research, covering 2022 and 2023, revealed a worrisome escalation in targeted ransomware groups. The data indicated a staggering 30% global increase in the number of these groups compared to 2022, accompanied by a 71% surge in known victims of their attacks.

Unlike random assaults, these targeted groups set their sights on government agencies, prominent organisations, and specific individuals within enterprises. As cybercriminals continue to orchestrate sophisticated and extensive attacks, the threat to cybersecurity grows ever more pronounced.

In 2023, Lockbit 3.0 emerged as the most prevalent ransomware, leveraging a builder leak in 2022 to spawn custom variants targeting organisations worldwide. BlackCat/ALPHV ranked second, until December 2023, when a collaborative effort by the FBI and other agencies disrupted its operations.

However, BlackCat quickly rebounded, underscoring the resilience of ransomware groups. Third on the list was Cl0p, which breached the managed file transfer system MOVEIt, impacting over 2.5 thousand organisations by December 2023, according to New Zealand security firm Emsisoft.

In its 2023 State of Ransomware report, Kaspersky also identified several noteworthy ransomware families, including BlackHunt, Rhysida, Akira, Mallox, and 3AM. Moreover, as the ransomware landscape evolves, smaller, more elusive groups are emerging, posing new challenges to law enforcement.

According to the research, the rise of Ransomware-as-a-Service (RaaS) platforms further complicated the cybersecurity landscape, emphasising the need for proactive measures.

Kaspersky’s incident response team noted that ransomware incidents accounted for every third cybersecurity incident in 2023. In the research, attacks via contractors and service providers emerged as prominent vectors, facilitating large-scale assaults with alarming efficiency.

Overall, ransomware groups demonstrated a sophisticated understanding of network vulnerabilities, utilising a variety of tools and techniques to achieve their objectives.

They used well-known security tools, and exploited public-facing vulnerabilities and native Windows commands to infiltrate their victims, highlighting the need for robust cybersecurity measures to defend against ransomware attacks and domain takeovers.

“As ransomware-as-a-service proliferates and cybercriminals execute increasingly sophisticated assaults, the threat to cybersecurity becomes more acute. Ransomware strikes persist as a formidable menace, infiltrating critical sectors and preying on small businesses indiscriminately.

“To combat this pervasive threat, it’s imperative for individuals and organisations to fortify their defenses with robust cybersecurity measures. Deploying solutions such as Kaspersky Endpoint Security and embracing Managed Detection and Response (MDR) capabilities are pivotal steps in safeguarding against evolving ransomware threats,” commented Dmitry Galov, head of research center, Kaspersky’s GReAT.

 


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