Connect with us

Telecom

CPC, NLRC Urge Telcos to Checkmate Fraudulent VAS Operators

Published

on

cpc.jpg
Kindly share this post

The telecommunications network providers have been urged to deploy more technology to contain activities of fraudulent Value Added Service (VAS) operators.

Both the Consumer Protection Council and the National Lottery Regulatory Commission (NLRC) expressed worries as loyal telecom subscribers are been swindled daily by the fraudsters who hind on the network of the network service providers.

The duo said that the sleeves are becoming unbearable hence the network operators should ensure adequate technological interventions are in place to curtail the tide.

Mr. Joshua Nggada, head of Consumer Protection Council, Lagos office, brought this to bear on Friday, adding that operators in the telecommunication industry can best reward Nigerians by addressing the lingering challenges from VAS services on their networks.

He said, “Telecoms operators’ ‎should not be unconcerned about the plight of their loyal consumers over the tricks of value added service operators on their networks. Our office is always been bombarded with complaints as your customers are always being swindled with depletion of their data or credit balance through the whims and caprices of VAS operators on all the mobile operators.”

However, Consumers Protection Council and the Nigeria Lottery Commission have thus given accolades to Airtel Nigeria for adhering to the regulations and guidelines for promos in the country saying “Airtel has been able to fulfill its promises to the winners of the Red Hot Promos.”

“They met ‎all required standards that guild against consumer Infringements,,, They have tried to ensure that no matter what the challenge of  the winners are in the Red Hot Promo they have been able to resolved it for them to be able to fulfill their promise,”

According to Airtel Nigeria the responsibility of given back to loyal subscribers through the promo initiative has not been toyed with saying the tourism trip to Dubai for the lucky winners and fulfilling consolation prizes of one million naira to 60 Nigerians and others was done with integrity and share of respect to Nigerian subscribers.

“We have been taking along the regulators from the beginning to finish of the promo; including the Consumers Protection Council(CPC) and the National Lottery Regulatory Commission on this Red Hot Promo. We have also been identifying with their calls to Nigerians to shun participation in any form of illegal lotteries,” Dipo Jolaosho, head; Mass Segment Airtel Nigeria, said.

One of the lucky winners in the last batch of the promo is an entrepreneur from Oyo state; Hajia Abimbola Ademola. She spoke on Friday with journalists on behalf of other winners with delight before their trip saying she is a living witness that not all promos in Nigeria are false.

 

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

Lebara Nigeria Becomes Member of GSMA Network

Published

on

Kindly share this post

Lebara Nigeria has become a member of the Global System for Mobile Communications Association (GSMA) as it expands operations in the West African country.

Lebara Nigeria Becomes Member of GSMA Network

The membership places Lebara Nigeria within a global network of more than 1,000 mobile operators, device manufacturers, technology companies and digital service providers.

Through the GSMA, the company will have access to industry research, technical standards, policy engagement and industry initiatives.

Lebara Nigeria said the move reflects its participation in the wider telecommunications ecosystem as it develops its operations in Nigeria’s mobile market.

Nigeria’s telecommunications sector plays a central role in the country’s digital economy, with more than 170 million active mobile subscriptions supporting services such as digital payments, e-commerce, education and healthcare.

Industry analysts say participation in international bodies such as the GSMA supports knowledge sharing and the adoption of industry standards.

Lebara Nigeria said GSMA membership will support its engagement with industry developments and policy discussions in the telecommunications sector.

The company said it remains focused on operating in Nigeria’s mobile telecommunications market as demand for connectivity continues to grow.

GSM Association is the advocacy and lobbying organization for the mobile communications industry, representing more than 1,000 mobile operators as full members and a further 400 companies in the broader mobile ecosystem as associate members.


Kindly share this post
Continue Reading

Telecom

Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

Published

on

Kindly share this post

Management of Vitel Wireless, mobile virtual network operator (MVNO), has distanced the company from a fraudulent scheme operating under the name: “Vitel Shares Services.”

Vitel Wireless Warns Public, Says it Not Running any Investment Scheme

In an official statement, the management clarified that Vitel Wireless is not selling shares or running any investment schemes.

They warned that the operators of “Vitel Shares Services” are using unauthorised websites, mobile applications, social media promotions, and bank accounts falsely linked to Vitel Wireless to mislead the public.

The statement reads: ​“The attention of Vitel Wireless has been drawn to a fraudulent scheme operating under the name ‘Vitel Shares Services.’

“We wish to state clearly that Vitel Wireless has no affiliation with Vitel Shares Services, or any platform claiming to offer Vitel shares, investments, or financial products through unofficial channels.

“We do not solicit investments through agents, social media, websites, apps, or third parties. Any platform claiming to offer Vitel Wireless shares or investments outside our official channels is fraudulent and should be treated as such.

“We urge the general public to remain vigilant and verify all information through official Vitel Wireless communication channels before making any payments or sharing personal data.”


Kindly share this post
Continue Reading

Telecom

Airtel Nigeria Deepens Focus on Data Usage Transparency @ Customer Forum

Published

on

Kindly share this post

Airtel Nigeria has concluded its second Customer Forum in Abuja, bringing together a large section of customers including high-volume data subscribers, 5G customers, and key stakeholders in another landmark engagement aimed at addressing concerns around data usage, transparency, and customer experience.

The forum themed “Understanding Your Data and Taking Control 2.0.” aimed to strengthen trust in Nigeria’s rapidly evolving telecommunications landscape. The session also featured inputs from representatives of the Nigerian Communications Commission (NCC).

Delivering the Keynote remarks, Dinesh Balsingh, CEO of Airtel Nigeria, who was represented by Femi Adeniran, Director, Corporate Communications and CSR, emphasised that trust remains the most valuable currency in telecommunications, and Airtel remains committed to strengthening customer confidence through transparency and continuous engagement.

He explained that discussions around data consumption have become increasingly important as digital lifestyles evolve, with smartphones, cloud services, video streaming and emerging artificial intelligence applications significantly influencing data usage patterns.

According to him, Airtel recently introduced the Airtel Data Calculator, an innovative tool designed to help customers estimate their data needs based on online activities such as multimedia streaming, video calls, social media usage, and gaming.

“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Because transparency should never be viewed as a compliance exercise. Transparency is good business,” he stated.

He further reassured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing, forced spending or unnecessary data depletion, stressing that the company’s growth depends on customer satisfaction, loyalty and trust.

Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence capabilities, customer service systems and workforce development, noting that these investments are aimed at improving service quality and enhancing customer experiences.

Oladokun Oye, Director, Customer Experience, Airtel Nigeria, while welcoming participants to the event, said the forum was created to provide customers with an open platform for education, engagement and problem-solving, noting that the customer remains at the centre of Airtel’s business.

“Data has become central to everyday life, powering work, education, commerce, entertainment, healthcare and countless opportunities. As data usage grows, so too does the desire for greater visibility and understanding.

Today’s conversation is part of an ongoing journey. A journey toward greater transparency. A journey toward deeper understanding. And a journey toward a better customer experience for every Airtel subscriber,” he said.

The forum also featured practical demonstrations on data consumption management, device settings, and usage habits that impact data usage. It also included an interactive session by which Airtel teams provided clarifications and offered feedback to customers.

The Abuja event follows the successful maiden edition held earlier this year in Lagos and aligns with broader industry efforts led by the Nigerian Communications Commission (NCC) to improve consumer awareness, transparency, and confidence within the telecommunications sector.


Kindly share this post
Continue Reading

Trending