E-Business
Bank CEOs Evangelizing Digital Transformation Gain Competitive Edge- IDC

Digital transformation (DX) represents the best way for banks worldwide to prepare to respond to rapidly changing customer behaviours and market conditions.
As with any transformational journey, however, the road to DX maturity is beset with challenges.
To help today’s leading banks identify the stages, dimensions, outcomes, and actions required for businesses to digitally transform their operations, organizations, products, and services, IDC Financial Insights today unveiled a new IDC MaturityScape, Digital Transformation in Banking (Doc #US41117816).
The new study serves as a guide for bank line-of-business (LOB) and technology executives to identify areas in need of improvement in support of digital transformation in five key areas or disciplines: Leadership DX, Omni-Experience DX, WorkSource DX, Operating Model DX, and Information DX.
For a traditional bank, where change does not happen often, the DX journey is easily derailed by lack of commitment at the top.
Anecdotally, according to the new report, banks around the world that seem to be following the DX path and show evidence of fundamental changes to their profitability and growth are being led by executives who instill confidence in the organization that DX is the future of the bank and are willing to make the associated policy changes to make it happen. According to Jerry Silva, Global Banking research director for IDC Financial Insights, “There is a need for a clear articulation from the top on ‘how things are changing’ and ‘why we must change’ to serve as a preamble to the DX master plan that the bank refers to and adheres to consistently. We believe that it is in this area — Leadership DX — that most banks will stumble.”
To maximize the value of the IDC MaturityScape for digital transformation in banking, IDC provides the following guidance:
Assess the bank’s level of maturity and capability in each of the five dimensions of DX: Leadership, Omni-Experience, WorkSource, Operating Model, and Information.
Assess the current state of leadership and its ability to create and execute the vision for digital transformation of the business.
Assess the bank’s strengths in each of the other disciplines and develop a plan and process for building necessary competencies.
Develop and implement a plan to integrate DX initiatives and programs into the existing culture, including organizational changes, new digital roles, funding, talent management, operations, and information requirements.
Revise the strategic planning process to incorporate next-generation changes/threats and developments in DX.
“Digital transformation is the process that will separate the banks that will flourish over the next decade from the institutions that will perish from non-action,” Silva continued. “The banks that have demonstrated strong innovation and market presence are the ones that are committed to a DX culture, starting with the CEO.”
A future IDC MaturityScape Benchmark study on DX in banking will summarize the findings of an IDC DX survey to be conducted with banks worldwide.
E-Business
Galaxy Backbone Celebrates the Federal Government’s Paperless Civil Service Milestone

Galaxy Backbone (GBB) aligns with and celebrates the successful announcement by the Office of the Head of the Civil Service of the Federation on the achievement of a Paperless Civil Service, a significant milestone in Nigeria’s public sector reform and digital transformation agenda.

The milestone was formally highlighted at a press briefing led by the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson-Jack, who commended Galaxy Backbone for its sustained support and contribution throughout the implementation of the programme.
GBB has played a critical role in enabling this transition by providing secure, scalable, and shared digital infrastructure that supports the digitisation of government processes across Ministries, Departments and Agencies (MDAs). Through the 1Government Cloud, MDAs have been empowered to migrate from paper-based workflows to digital platforms, improving efficiency, collaboration, data security, and service delivery across the Federal Civil Service.
In addition, GovMail, GBB’s secure government email platform, has strengthened official communication, enhanced records management, and reinforced cybersecurity standards—key pillars in sustaining a paperless operating environment.
Galaxy Backbone acknowledges the collective efforts of the Office of the Head of the Civil Service of the Federation, Permanent Secretaries, Directors of ICT, consultants, partners, and dedicated public servants whose commitment and collaboration ensured the smooth delivery of this initiative.
The Managing Director/Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, was represented at the press briefing by Akintayo Bamisaye, Acting Group Head, Research, Digital Innovation and Skills Department (RDIS).
GBB describes the achievement as a strong close to 2025 and reaffirms its commitment to supporting the Federal Government in building a modern, efficient, and digitally enabled public service.
E-Business
Jumia CEO says Black Friday Signals Nigeria’s E-Commerce Maturity

At the close of 2025, Temidayo Ojo, the CEO of Jumia Nigeria, reflected on a year-end shopping season that points to the growing maturity of the country’s e-commerce market. “Black Friday is no longer a single, short-lived spike in activity,” he said.

“It has become a familiar, anticipated moment in the retail calendar, where consumers shop deliberately and with confidence.”
Preliminary KPIs for the two months ended November 30, 2025, show strong year-on-year growth in both orders and Gross Merchandise Value (GMV), with GMV growth outpacing order growth. This indicates that customers are placing fuller, more considered baskets rather than shopping in fragmented transactions. Nigeria ranked among Jumia Group’s better-performing markets, with engagement remaining steady throughout the Black Friday period rather than spiking briefly and tapering off.
A key factor behind this performance is the growing familiarity of consumers with online shopping. Customers are increasingly leveraging platform features such as saved carts, brand stores, and price comparison tools to plan purchases in advance. This trend suggests that digital commerce is becoming embedded in everyday habits rather than being viewed as a one-off event.
Ojo also highlighted the role of Jumia’s JForce network in connecting digital commerce to local communities. “Our agents are critical to ensuring that customers across Nigeria, including secondary cities and smaller communities, have access to variety, consistent pricing, and reliable delivery,” he said. “During peak periods like Black Friday, JForce agents can respond faster, serve more customers efficiently, and build stronger local relationships. This isn’t just a distribution channel—it’s a pathway to sustainable income and inclusion.”
Reflecting on the overall performance, the CEO concluded: “What we’re seeing this year-end is steady engagement across categories, stronger consumer confidence, and partners like our JForce agents benefiting from increased activity.
“It confirms that Nigeria’s e-commerce ecosystem is maturing, growing in a more structured and resilient way. As the December Holiday Sale continues, we expect these patterns of familiarity, trust, and participation to sustain momentum and drive both commerce and community impact across the country.”
E-Business
Galaxy Backbone Tops FG’s Website Performance Ranking

Galaxy Backbone Limited (GBB) has been ranked first overall in the 2025 Federal Government Website Performance Scorecard.

This is a landmark achievement for Nigeria’s digital economy.
The ranking, conducted by the Bureau of Public Service Reforms (BPSR), is the definitive benchmark for digital excellence and transparency across all Ministries, Departments, and Agencies (MDAs).
Professor Ibrahim Adepoju Adeyanju, managing director and CEO of Galaxy Backbone, received the award during a ceremony in Abuja.
He described the feat as a validation of the agency’s“Nigeria First”data sovereignty strategy and its relentless pursuit of service excellence.
This recognition comes as the Federal Government intensifies its push to achieve a fully paperless civil service by December 31, 2025.
GBB has been the primary architect of this transition through its 1Gov Enterprise Content Management (ECM) platform, which now hosts the operations of almost all federal MDAs.
The award adds to a growing list of accolades for Galaxy Backbone in 2025, following its recent win of the “International Standard Excellence Award for Best IT Service Provider.”
As the central hub for government shared services, GBB’s performance serves as a blueprint for other agencies currently undergoing digital transformation.
With its expanded fiber-optic backbone now covering over 13 states and its secure cloud solutions, Galaxy Backbone remains the cornerstone of Nigeria’s vision to become a leading digital nation by the end of the decade.
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