Connect with us

Telecom

NCC Moves to Tackle Quality of Service Issues

Published

on

Kindly share this post

In an apparent move to check poor quality of service in the country’s telecommunications sector, Dr. Eugene Juwah, executive vice chairman of the Nigerian Communications Commission, has set up a Task Force within the Commission to address all issues concerning quality of services in the telecommunications network in the country.
Dr. Juwah who gave this indication during a courtesy visit in his office in Abuja by the Association of Telecom Operating companies of Nigeria, (Alton), led by Engr. Gbenga Adebayo, said  that the issue of addressing the Quality of Services, (QoS), being rendered by the various networks is a matter of urgency to the Commission.
“The Commission will intensify efforts to ensure that the quality of services being delivered to the consumers is acceptable. We want the operators to continue to do only those things that will improve the quality of services and discontinue those that degrade the quality’, he told Alton members made up of the operating companies including Zain, MTN, Globacom, Etisalat, Starcomms, Multilinks, Visafone, ZoomMobile among others.
The NCC boss said: “in view of this, we have set up a Task Force within the Commission to come up with short, medium and long term solutions on the issues of QoS. In the course of their work, we will have reason to be interacting with the service providers at various levels and I want to use this opportunity to seek your cooperation in bringing a lasting solution to the issue of Quality of service in the various networks”.
He said the Commission will soon meet with the CEO of the operating companies to address this issue among others.
He said in addition to the quality of service, the Commission will work towards ensuring that services on offer are affordable. “This is why we will encourage the operators to do more in offering services at affordable tariffs. We want to see more competition at play. We want to see costs of such services like Short Messaging Services (SMS), to coming lower than what the operators are offering today”, he said.
Dr. Juwah told Alton members that the Commission will continue to encourage compliance to all regulations that will contribute to tariff reduction as well as continuing to foster competition by encouraging new entrants into the market at all times whenever possible.
“We also expect the operators to be responsive to their subscribers. Without the subscribers, no operator will exist and sustain their services so we want the operators to be very responsive to their complaints. On our part, we promise to be transparent, fair, firm, and forthright”, he said.
Reiterating his earlier resolve to be consultative of the industry, Dr. Juwah said he believes that wide industry consultations in the Commission’s activities will bring about effective and participatory regulatory process. “I also believe that consultative regulation of the industry will bolster the confidence of the stakeholders and engender an environment necessary for further investments in the sector. So, it bears repeating in this occasion that we shall be consultative of the industry, especially members of Alton who are very important stakeholders”, he said.
On SIM Card registration, Dr. Juwah that the Commission is currently consulting with different levels of government with a view to articulating the best approach to the registration of existing subscribers in the network while the service providers continue with the registration of new subscribers. “The Commission will soon make an appraisal of the progress made by the operating companies in registering the new subscribers”, he said.
Earlier in his address, Engr. Gbenga Adebayo, chairman of Alton, has requested the Commission to develop an incentive-driven bailout plan for some of its members with difficulties in payment of their regulatory dues for the sustenance of the industry growth and protection of ailing networks.
He said on the issue of Number portability, the association is working on the implementation of this and have submitted a number of position papers on same and will in due course forward their response to the implementation guidelines recently issued to members.
He particularly pointed out the issue of Nesrea and EIA Audit Report of BTS as posing a lot of challenges to the operators as the agency now shuts down base stations in various parts of the country, thereby contributing to the problems associated with Quality of Service.
He said that indiscriminate interference and vandalisation and sabotage of sites, prompts the association to request the classification of telecom infrastructure as National Security Infrastructure.
He reminded the Commission that Network operators in Nigeria are operating and maintaining four separate networks instead of one, due to the infrastructure and operational shortcomings of the Nigerian environment, listing such networks to include their core telecoms network, transmission, power supply, security and other ancillary services.
On policy support for the industry, Engr Adebayo called for active stakeholder engagement such as promotion of a genuine peer review mechanism between operators and the regulator to actively shape policy, legislative and regulatory frameworks.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

PIN Engages 1,300 Stakeholders Across Africa to Advance Digital Rights, Inclusion

Published

on

Kindly share this post

Paradigm Initiative (PIN), a pan-African digital rights and inclusion organisation, says it has engaged more than 1,300 stakeholders across 11 African countries through a series of forums, training sessions and policy dialogues aimed at strengthening digital rights, inclusion and online civic participation.

PIN Engages 1,300 Stakeholders Across Africa to Advance Digital Rights, Inclusion

The organisation disclosed this in a statement, saying the engagements were carried out during the second quarter of the year through 26 programmes focused on election monitoring, judicial capacity building, digital literacy and policy development.

According to PIN, the initiative brought together policymakers, judges, lawyers, journalists, civil society organisations and community groups to promote a safer, more inclusive digital ecosystem across the continent.

The organisation said the programmes focused on safeguarding electoral integrity in Zambia, The Gambia and Ethiopia, while also strengthening the capacity of Nigeria’s judiciary on issues relating to Artificial Intelligence (AI), data privacy and digital evidence.

In partnership with Meta, PIN trained 35 judges in Lagos across two cohorts on privacy, data protection, AI and digital evidence.

It described the initiative as a significant step towards equipping Nigeria’s judicial officers to effectively handle legal disputes arising from an increasingly digital society.

The organisation also expanded its Digital Rights and Elections in Africa Meetings (DREAM) to Ethiopia, The Gambia and Zambia.

According to the statement, the programme equipped 110 civil society organisations, media professionals and election management bodies with skills to monitor digital rights violations and protect online civic spaces during election periods.

PIN further said its Digital Rights Academy (DRA) trained more than 100 lawyers, law students and digital rights advocates from Cameroon, the Republic of Congo, Ghana, Nigeria, Tanzania and Zimbabwe.

The academy focused on strengthening participants’ capacity in strategic litigation and promoting accountability for digital rights violations.

The organisation also hosted a Digital Policy Engagement Roundtable, bringing together 34 stakeholders, including organisations representing persons with disabilities, to discuss accessibility and inclusion in digital policy development.

It said Afrocities roundtables held in Nigeria and Tanzania attracted 80 participants who explored ways of improving informal workers’ access to digital social protection and financial services.

According to the statement, a ministerial roundtable in Zambia also aligned the country’s digital priorities with the World Summit on the Information Society (WSIS+20) review process.

PIN said it also implemented the Digital Rights and Inclusion Board Learning Experience (DRIBLE) Ambassadors Training in Cameroon, Nigeria and Senegal.

The programme reached 315 participants and strengthened their capacity to deliver digital rights education through experiential learning approaches.

The organisation said the training improved participants’ understanding of digital rights and increased interest in practical digital rights education across communities.

PIN also highlighted the successful hosting of the Digital Rights and Inclusion Forum 2026 (DRIF26) in Abidjan, Côte d’Ivoire.

The forum, themed “Building Inclusive and Resilient Digital Futures”, attracted 415 participants from more than 39 countries.

According to the organisation, the event brought together policymakers, civil society organisations, media professionals, academics, legal experts, technologists, human rights defenders and development partners to promote dialogue, partnerships and knowledge sharing on Africa’s digital future.

PIN said the engagements underscored the growing importance of collaborative efforts in advancing digital rights, promoting inclusion and strengthening digital governance across the continent


Kindly share this post
Continue Reading

Telecom

FG Halts Enforcement of New Regulations on Internet Platforms

Published

on

Kindly share this post

Federal Government has suspended the implementation and enforcement of newly introduced regulations affecting internet platforms, online intermediaries and other cross-cutting issues in the digital economy pending the development of a harmonised national policy framework.

FG Halts Enforcement of New Regulations on Internet Platforms

Bosun Tijani

The Minister of Communications, Innovation and Digital Economy, Bosun Tijani, issued the directive following a strategic meeting with the leadership of the Nigerian Communications Commission, National Information Technology Development Agency and the Nigeria Data Protection Commission.

According to a statement issued on Tuesday, the three agencies have been directed to maintain the existing regulatory framework while efforts to harmonise policies are underway.

The statement said the implementation or enforcement of recently introduced regulations, guidelines, codes, directives and administrative requirements relating to internet platforms and other digital economy issues would be deferred where they are part of the ongoing review.

It, however, clarified that the directive does not affect the statutory responsibilities of the agencies.

According to the ministry, existing regulations that fall within the legal mandates of the respective agencies will remain in force, provided they are consistent with the ministry’s policy direction.

Tijani said the rapid convergence of telecommunications, digital platforms, artificial intelligence, online safety and data governance had created overlapping regulatory responsibilities, making closer collaboration among regulators imperative.

He said a harmonised regulatory framework would provide greater legal certainty for businesses, encourage investment, promote innovation, strengthen consumer confidence and enhance Nigeria’s competitiveness as Africa’s leading digital economy.

“As part of the harmonisation process, a joint technical coordination committee comprising representatives of the NCC, NITDA and NDPC has been established.

“The committee will coordinate stakeholder consultations and develop recommendations for a unified national policy and governance framework,” the statement said.

It added that the proposed framework would seek to clearly define the responsibilities of each regulator, reduce compliance uncertainty for businesses and improve regulatory coordination across the digital ecosystem.

The ministry stressed that the harmonisation exercise was aimed at improving collaboration among the agencies and was not intended to diminish their statutory powers.

The development comes less than 24 hours after President Bola Tinubu directed the Federal Competition and Consumer Protection Commission to investigate major technology companies and generative artificial intelligence platforms over allegations of anti-competitive practices and the exploitation of Nigerian media content.


Kindly share this post
Continue Reading

Telecom

Airtel Africa Cuts Diesel Dependence by 9.1m Litres

Published

on

Kindly share this post

Airtel Africa, a telecommunications and mobile money services provider across 14 African countries, saved 9.1 million litres of diesel during its just ended 2025/2026 financial year, as part of efforts to drive responsible growth by minimising the environmental impact of its operations.

This was achieved by reducing reliance on diesel and increasing use of lower-carbon energy sources, including the conversion of 390 infrastructure sites to on-grid power during the year, thus improving efficiency and reducing emissions.

Airtel Africa CEO, Sunil Taldar highlighted this achievement during a media roundtable held in Lusaka, Zambia, where he presented the Group’s Sustainability Scorecard and progress towards building a more sustainable, inclusive and connected Africa.

Other initiatives to reduce Airtel Africa’s environmental impact during the year included promoting the circular economy, recycling 94% of total waste generated. These form part of Airtel Africa’s broader sustainability strategy, which seeks to create long-term value by balancing business growth with environmental stewardship, digital inclusion and socio-economic development.

Mr. Taldar emphasized that responsible growth remains central to Airtel Africa’s business strategy and is reflected in the company’s ability to extend services and opportunities to millions of people across the continent while advancing sustainability goals. Airtel Africa’s network now reaches 81.9% of the population across its markets, enabling greater access to connectivity, information, education and economic opportunities for individuals and communities.

The company recorded progress in its efforts to advance financial inclusion. Airtel Money now serves 54.1 million customers through a network of 2.4 million agents, making it one of Africa’s largest digital financial services ecosystems. Notably, 44.1% of Airtel Money customers are female, demonstrating the platform’s growing role in empowering women through access to secure, affordable and convenient financial services.

Beyond connectivity and financial inclusion, Airtel Africa, through its philanthropic arm, Airtel Africa Foundation continued to drive meaningful change across communities in the continent, investing US$6.2 million in priority programmes in four strategic areas namely Financial Inclusion, Education, Environmental Sustainability and Digital Inclusion.

Through its partnership with UNICEF, 3,296 schools have been connected to the free internet access, helping to bridge the digital divide and expand access to quality education reaching over 2 million learners and 38,868 teachers, while 64 zero-rated digital learning platforms enabled more than 11 million learners to access free digital educational content.

Also, during the year, more than 30,000 young people received digital skills training, while over 250 full undergraduate STEM scholarships were awarded through the Airtel Africa Tech Fellowship programme, helping to prepare the next generation of African innovators and technology leaders.

 


Kindly share this post
Continue Reading

Trending