Telecom
NCC Moves to Tackle Quality of Service Issues
In an apparent move to check poor quality of service in the country’s telecommunications sector, Dr. Eugene Juwah, executive vice chairman of the Nigerian Communications Commission, has set up a Task Force within the Commission to address all issues concerning quality of services in the telecommunications network in the country.
Dr. Juwah who gave this indication during a courtesy visit in his office in Abuja by the Association of Telecom Operating companies of Nigeria, (Alton), led by Engr. Gbenga Adebayo, said that the issue of addressing the Quality of Services, (QoS), being rendered by the various networks is a matter of urgency to the Commission.
“The Commission will intensify efforts to ensure that the quality of services being delivered to the consumers is acceptable. We want the operators to continue to do only those things that will improve the quality of services and discontinue those that degrade the quality’, he told Alton members made up of the operating companies including Zain, MTN, Globacom, Etisalat, Starcomms, Multilinks, Visafone, ZoomMobile among others.
The NCC boss said: “in view of this, we have set up a Task Force within the Commission to come up with short, medium and long term solutions on the issues of QoS. In the course of their work, we will have reason to be interacting with the service providers at various levels and I want to use this opportunity to seek your cooperation in bringing a lasting solution to the issue of Quality of service in the various networks”.
He said the Commission will soon meet with the CEO of the operating companies to address this issue among others.
He said in addition to the quality of service, the Commission will work towards ensuring that services on offer are affordable. “This is why we will encourage the operators to do more in offering services at affordable tariffs. We want to see more competition at play. We want to see costs of such services like Short Messaging Services (SMS), to coming lower than what the operators are offering today”, he said.
Dr. Juwah told Alton members that the Commission will continue to encourage compliance to all regulations that will contribute to tariff reduction as well as continuing to foster competition by encouraging new entrants into the market at all times whenever possible.
“We also expect the operators to be responsive to their subscribers. Without the subscribers, no operator will exist and sustain their services so we want the operators to be very responsive to their complaints. On our part, we promise to be transparent, fair, firm, and forthright”, he said.
Reiterating his earlier resolve to be consultative of the industry, Dr. Juwah said he believes that wide industry consultations in the Commission’s activities will bring about effective and participatory regulatory process. “I also believe that consultative regulation of the industry will bolster the confidence of the stakeholders and engender an environment necessary for further investments in the sector. So, it bears repeating in this occasion that we shall be consultative of the industry, especially members of Alton who are very important stakeholders”, he said.
On SIM Card registration, Dr. Juwah that the Commission is currently consulting with different levels of government with a view to articulating the best approach to the registration of existing subscribers in the network while the service providers continue with the registration of new subscribers. “The Commission will soon make an appraisal of the progress made by the operating companies in registering the new subscribers”, he said.
Earlier in his address, Engr. Gbenga Adebayo, chairman of Alton, has requested the Commission to develop an incentive-driven bailout plan for some of its members with difficulties in payment of their regulatory dues for the sustenance of the industry growth and protection of ailing networks.
He said on the issue of Number portability, the association is working on the implementation of this and have submitted a number of position papers on same and will in due course forward their response to the implementation guidelines recently issued to members.
He particularly pointed out the issue of Nesrea and EIA Audit Report of BTS as posing a lot of challenges to the operators as the agency now shuts down base stations in various parts of the country, thereby contributing to the problems associated with Quality of Service.
He said that indiscriminate interference and vandalisation and sabotage of sites, prompts the association to request the classification of telecom infrastructure as National Security Infrastructure.
He reminded the Commission that Network operators in Nigeria are operating and maintaining four separate networks instead of one, due to the infrastructure and operational shortcomings of the Nigerian environment, listing such networks to include their core telecoms network, transmission, power supply, security and other ancillary services.
On policy support for the industry, Engr Adebayo called for active stakeholder engagement such as promotion of a genuine peer review mechanism between operators and the regulator to actively shape policy, legislative and regulatory frameworks.
Telecom
Telecom Operators Invest Over $1Bn on 2,850 New Sites in 2025 – NCC

Telecom operators in Nigeria invested more than $1 billion in 2025 to deploy over 2,850 new sites, boosting nationwide coverage and capacity, according to data from the Nigerian Communications Commission (NCC).

NCC
The investment details emerged in the just-released 2025 Network Performance Reports, announced by Dr. Aminu Maida, executive vice chairman (EVC), NCC.
Speaking at an engagement on the reports, Dr. Maida emphasised the regulator’s focus on transparent, data-driven oversight.
“Through our collaboration with Ookla, we are providing independent insights into real-world network performance and the lived experience of Nigerians across cities, rural communities, highways, and emerging 5G zones,” he said.
The Q4 2025 reports highlight steady gains in network quality, including improved median download speeds in urban and rural areas compared to Q3.
The video Quality of Experience gap between urban and rural zones has also narrowed, bolstered by a stronger 4G backbone.
Dr. Maida noted ongoing challenges, such as 5G service gaps and upload speed disparities. “We are actively engaging with operators to address these issues, including gaps in mobile service coverage,” he added.
Operators have committed to surpassing their 2025 investment levels in 2026, with infrastructure rollout set to intensify.
“We look forward to continued collaboration with industry stakeholders as we translate these insights into better connectivity, improved service quality, and a more inclusive digital future for all Nigerians,” the EVC concluded.
Telecom
Airtel Africa Records $586m Rise in Profit on FX Gains, Tariff Hike

Airtel Africa’s profit after tax grew to $586 million in the nine months ended December 31, 2025, up from $248 million in the corresponding period of 2024.

According to the company’s nine-month financial results released on Friday, the higher profit after tax in the current period was driven by higher operating profit and derivative and foreign exchange gains of $99 million, as compared to $153 million in derivative and foreign exchange losses in the prior period.
It disclosed that the group’s revenues in reported currency increased by 28.3 percent to $4,667 million, with constant currency growth of 24.6 percent. Reported currency revenue growth at a premium to constant currency growth reflects currency appreciation in key markets. In Q3’26, constant currency revenue growth improved to 24.7 percent from 24.2 percent in the previous quarter (Q2’26).
“Constant currency revenue growth was supported by tariff adjustments driving a 50.6 percent growth in Nigeria and a strong performance in Francophone Africa, which saw revenues accelerate to 17.0 percent in the nine months.”
In Nigeria, revenue grew by 50.4 percent in constant currency, largely driven by continued strength in the demand for data services, further supported by the tariff adjustments. The constant currency revenue growth was driven by ARPU growth of 39.6 percent and customer base growth of 7.8 percent.
“In reported currency, revenue grew by 52.1 percent to $1,123 million, with Q3’26 revenue growth accelerating to 70.9 percent compared to constant currency growth of 52.9 percent.
“Significantly higher reported currency growth during the quarter compared to constant currency growth was due to the appreciation in Nigerian naira from a weighted average NGN/USD rate of 1,627 in Q3’25 to NGN/USD 1,456 in the current quarter,” it disclosed.
Insights from Airtel’s financials revealed that voice revenue in Nigeria grew by 35.8 percent in constant currency, driven by voice ARPU growth of 26.0 percent, reflecting the tariff adjustments earlier in the year.
Data revenue also grew by 65.4 percent in constant currency as a function of both data customer and data ARPU growth of 8.0 percent and 49.7 percent, respectively. Data usage per customer increased by 26.2 percent to 10.7 GB per month (from 8.4 GB in the prior period), with smartphone penetration increasing 4.6 percent to reach 54.1 percent. Smartphone data usage per customer reached 13.4 GB per month compared to 11.2 GB per month in the prior period.
Sunil Taldar, chief executive officer, said these results highlight the strength of our strategy, with strong operating and financial trends across the business.
He added that “During the quarter, we accelerated investment to enhance coverage and data capacity while also expanding our fibre network. Coupling this investment with innovative partnerships strengthens our customer proposition and positions us to capture the considerable growth opportunity across our markets.
Digitisation, technology innovation, and embedding AI in our processes will also optimise the customer experience with increased digital offerings and closer integration of GSM and Airtel Money services, allowing us to unlock the strong demand across our markets.
Smartphone adoption continues to increase with a penetration of 48.1 percent, and we are seeing solid progress in the development of our home broadband business, reflecting the need for reliable, high-speed connectivity across our markets.
“Our push to enhance financial inclusion across the continent continues to gain momentum with our Mobile Money customer base expanding to 52 million, surpassing the 50 million milestone.
Annualised total processed value of over $210 billion in Q3’26 underscores the depth of our merchants, agents, and partner ecosystem and remains a key player in driving improved access to financial services across Africa. We remain on track for the listing of Airtel Money in the first half of 2026.
“Disciplined execution on cost efficiency, alongside accelerating revenue growth, has enabled another sequential improvement in our quarterly EBITDA margin to 49.6 percent, underpinning constant currency EBITDA growth of 31 percent, and we remain focused on driving further incremental margin improvements.
“Our strategic priorities remain clear: to continue investing in best-in-class connectivity, accelerate financial inclusion through our mobile money platform, and deliver an exceptional customer experience. These results reinforce our confidence in the long-term potential of our markets and our ability to create value for all our stakeholders,” he added.
Telecom
Africa’s AI Guru Abodunrin Charts Path to Continent’s Digital Dominance

David Adeoye Abodunrin, Africa’s foremost AI transformations coach and internationally recognised futurist, has declared that the continent’s immense potential can only be unlocked when purpose is aligned with strategic intelligence.

David Adeoye Abodunrin
Speaking to ICT editors in Lagos, Abodunrin—renowned for nearly three decades of multidisciplinary expertise spanning artificial intelligence disruption, digital governance, behavioural intelligence, cybersecurity, and human capital transformation—said Africa must embrace AI as a transformational frontier rather than a mere tool.
“AI is not merely a tool, it is a transformational frontier that can unlock prosperity, resilience and leadership for Africans in the global digital era,” Abodunrin stated.
Abodunrin, widely sought after by C-suite executives, policymakers, founders and institutional boards, is recognised internationally as a foresight architect and strategic transformation coach. His mission, he explained, is to help individuals, governments and organisations engineer strategic advantage through anticipatory intelligence and ethically aligned innovation.
His work focuses on decoding emergent AI and intelligence systems that reshape markets, redefine competitive advantage, and enable sovereign digital ecosystems.
He is also a 14-time international bestselling author whose frameworks integrate behavioural psychology, foresight strategy and digital sovereignty to prepare leaders for future complexities. Through his organisations, including Cubed Integrated Consulting and Cyberfore Consulting, Abodunrin equips governments, boards, and enterprises with tools to build secure, future-ready institutions that thrive amid volatility.
He stressed that Africa’s transformation must be rooted in local contexts and values, not imported wholesale from global models.
“In Africa, transformation must not just follow global models, it must reflect our cultures, our challenges and our collective aspirations,” he emphasised. “This continent holds immense potential; we simply need to align purpose with strategic intelligence to unlock it.”
His coaching and advisory services emphasise strategic AI governance tailored for African economies, executive and leadership transformation for sustained institutional resilience, digital and cyber intelligence frameworks to protect sovereign infrastructure, and behavioural intelligence and insights for inclusive growth and innovation.
Despite his international recognition, Abodunrin insists that his philosophy centres on African solutions for African realities—developing local talent, embedding ethical AI adoption, and fostering foresight strategies that account for Africa’s unique socio-economic ecosystems.
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