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NCC Moves to Tackle Quality of Service Issues

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In an apparent move to check poor quality of service in the country’s telecommunications sector, Dr. Eugene Juwah, executive vice chairman of the Nigerian Communications Commission, has set up a Task Force within the Commission to address all issues concerning quality of services in the telecommunications network in the country.
Dr. Juwah who gave this indication during a courtesy visit in his office in Abuja by the Association of Telecom Operating companies of Nigeria, (Alton), led by Engr. Gbenga Adebayo, said  that the issue of addressing the Quality of Services, (QoS), being rendered by the various networks is a matter of urgency to the Commission.
“The Commission will intensify efforts to ensure that the quality of services being delivered to the consumers is acceptable. We want the operators to continue to do only those things that will improve the quality of services and discontinue those that degrade the quality’, he told Alton members made up of the operating companies including Zain, MTN, Globacom, Etisalat, Starcomms, Multilinks, Visafone, ZoomMobile among others.
The NCC boss said: “in view of this, we have set up a Task Force within the Commission to come up with short, medium and long term solutions on the issues of QoS. In the course of their work, we will have reason to be interacting with the service providers at various levels and I want to use this opportunity to seek your cooperation in bringing a lasting solution to the issue of Quality of service in the various networks”.
He said the Commission will soon meet with the CEO of the operating companies to address this issue among others.
He said in addition to the quality of service, the Commission will work towards ensuring that services on offer are affordable. “This is why we will encourage the operators to do more in offering services at affordable tariffs. We want to see more competition at play. We want to see costs of such services like Short Messaging Services (SMS), to coming lower than what the operators are offering today”, he said.
Dr. Juwah told Alton members that the Commission will continue to encourage compliance to all regulations that will contribute to tariff reduction as well as continuing to foster competition by encouraging new entrants into the market at all times whenever possible.
“We also expect the operators to be responsive to their subscribers. Without the subscribers, no operator will exist and sustain their services so we want the operators to be very responsive to their complaints. On our part, we promise to be transparent, fair, firm, and forthright”, he said.
Reiterating his earlier resolve to be consultative of the industry, Dr. Juwah said he believes that wide industry consultations in the Commission’s activities will bring about effective and participatory regulatory process. “I also believe that consultative regulation of the industry will bolster the confidence of the stakeholders and engender an environment necessary for further investments in the sector. So, it bears repeating in this occasion that we shall be consultative of the industry, especially members of Alton who are very important stakeholders”, he said.
On SIM Card registration, Dr. Juwah that the Commission is currently consulting with different levels of government with a view to articulating the best approach to the registration of existing subscribers in the network while the service providers continue with the registration of new subscribers. “The Commission will soon make an appraisal of the progress made by the operating companies in registering the new subscribers”, he said.
Earlier in his address, Engr. Gbenga Adebayo, chairman of Alton, has requested the Commission to develop an incentive-driven bailout plan for some of its members with difficulties in payment of their regulatory dues for the sustenance of the industry growth and protection of ailing networks.
He said on the issue of Number portability, the association is working on the implementation of this and have submitted a number of position papers on same and will in due course forward their response to the implementation guidelines recently issued to members.
He particularly pointed out the issue of Nesrea and EIA Audit Report of BTS as posing a lot of challenges to the operators as the agency now shuts down base stations in various parts of the country, thereby contributing to the problems associated with Quality of Service.
He said that indiscriminate interference and vandalisation and sabotage of sites, prompts the association to request the classification of telecom infrastructure as National Security Infrastructure.
He reminded the Commission that Network operators in Nigeria are operating and maintaining four separate networks instead of one, due to the infrastructure and operational shortcomings of the Nigerian environment, listing such networks to include their core telecoms network, transmission, power supply, security and other ancillary services.
On policy support for the industry, Engr Adebayo called for active stakeholder engagement such as promotion of a genuine peer review mechanism between operators and the regulator to actively shape policy, legislative and regulatory frameworks.


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ATCON Seeks Stiffer Penalities to Deter Infrastructure Attacks, Vandalism

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Association of Telecommunications Companies of Nigeria (ATCON) has warned that weak penalties under Nigeria’s Critical National Information Infrastructure (CNII) policy are undermining efforts to protect telecoms assets.

ATCON Seeks Stiffer Penalities to Deter Infrastructure Attacks, Vandalism

Tony Emoekpere, president, ATCON,  made this known in an interview with the News Agency of Nigeria (NAN) in Lagos while calling for urgent legal reforms to strengthen enforcement.

Emoekpere said that although offenders are being apprehended and prosecuted, the current framework was failing to serve as a deterrent.

NAN reports that Nigeria’s Designation and Protection of Critical National Information Infrastructure (CNII) Order 2024, signed by President Bola Ahmed Tinubu, provides the country’s main legal framework for safeguarding critical Information and Communication Technology (ICT) infrastructure against vandalism, sabotage and theft.

The Order, anchored on the Cybercrimes (Prohibition, Prevention, etc.) Act 2015, classifies assets such as telecom towers, fibre-optic cables and data centres as critical national infrastructure requiring enhanced protection.

“People are being caught, but the offences are still treated as petty crimes.

“That limits the impact. CNII needs stronger legal backing such as an Act or executive order to give it more teeth,” the ATCON president said.

He said that the group was actively supporting the implementation of the CNII policy in collaboration with security agencies, stressing that telecom infrastructure remained critical to national security and economic growth.

The ATCON president also reaffirmed support for the Federal Government’s “Project Bridge,” aimed at expanding connectivity across the country, but identified right-of-way approvals across states as a major bottleneck.

According to him, because telcos have to engage multiple states, it is slowing things down but efforts are ongoing to address it.

On service quality, he said operators are struggling to keep pace with rising subscriber numbers and increasing data demand, despite recent tariff adjustments.

“The challenge is not that nothing is being done—investments are ongoing. But demand is growing even faster, and operators are constantly trying to catch up,” he said.

Emoekpere added that subscriber migration between networks and shifting usage patterns are placing additional pressure on certain operators, contributing to service fluctuations.

He, however, assured customers that efforts are ongoing to improve network performance.

“We value our subscribers, and everything is being done not just to maintain, but to improve service delivery,” he said.

The telecommunications sector has consistently identified infrastructure vandalism as a major challenge affecting service delivery and operational costs.

Industry stakeholders say the CNII Order is expected to strengthen the protection of telecom assets and improve quality of service for consumers, following years of rising attacks on infrastructure across the country.

Data from operators show that fibre-optic cable cuts remain one of the biggest threats to telecom operations.

However, in spite of the Order, Nigeria recorded 1,883 fibre cuts in the first quarter of 2026, while between January and August 2025, about 19,384 incidents were reported nationwide, averaging more than 2,400 monthly cases.

MTN Nigeria alone reported 9,218 fibre cuts in 2025, compared with 9,000 in 2024 and 6,000 in 2023, highlighting the increasing scale of the problem.

The sector has also faced widespread theft of generators, batteries and other power assets used to keep telecoms sites operational.

In 2025, criminals reportedly stole 656 critical power assets, including 152 generators and 504 batteries, while telecom operators lost an estimated ₦27 billion nationwide within a 12-month period due to infrastructure damage.

Industry reports further indicated that 577 network outages recorded in the first quarter of 2026 were directly linked to vandalism of telecoms infrastructure.

(NAN)


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Airtel Africa Profits Hit $813m on Strong Nigerian Operations Performance

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Airtel Africa has delivered a landmark financial performance for the 2026 fiscal year, characterized by record-breaking customer acquisitions, a massive leap in profitability, and a definitive shift toward a data-centric business model.

Driven by disciplined execution, and a robust digital strategy, the Group saw its Profit After Tax skyrocket to $813 million, up from $328 million in the previous year. This surge was underpinned by a 29.5 per cent increase in reported revenue to $6.4 billion, fueled largely by a 47.5 per cent growth explosion in the Nigerian market following strategic tariff adjustments.

Airtel Africa in its financial result for the year March 31, 2026, noted that the year was defined by a shift in how consumers interact with the network. Expectedly, data revenues have become the largest component of Group revenue, growing by 35.2 per cent in constant currency, which further lifted the firm’s performance. The customer base grew by 10.5 per cent to 183.5 million, the highest net additions in the company’s history.

On the network, smartphone penetration hit nearly 50 per cent, with 91 million users now utilizing high-speed data.

The mobile money ecosystem handled an annualised transaction value of over $215 billion in Q4’26. Customer engagement surged as the platform evolved into a primary financial hub for 54 million users.

Despite global inflationary pressures, Airtel’s cost-efficiency programmes pushed EBITDA margins to an all-time high of 50.3 per cent in the final quarter. This operational strength allowed the company to accelerate its infrastructure rollout, adding over 3,250 new sites and expanding its fiber network to nearly 82,000 km.

“This year delivered a very strong performance across both operating and financial metrics,” said Chief Executive Officer, Sunil Taldar, adding, “Adoption of new digital technologies and AI has been pivotal in unlocking growth opportunities and driving efficiencies, enhancing customer experience through site-level network optimization and streamlined onboarding.”

Airtel’s balance sheet has significantly de-leveraged, with leverage improving to 1.8x. This financial health has translated directly into shareholder value. The Board recommended a final dividend of 4.26 cents, bringing the full-year total to 7.1 cents, a 9.2 per cent increase.

While geopolitical developments have shifted the timeline, the company remains committed to an IPO for Airtel Money in the second half of 2026.

On future investment, the firm’s Capex guidance for FY’27 has been raised to $1.1 billion, focusing on 5G readiness, home broadband, and data centers.

While the outlook remains bullish, Taldar noted that rising energy costs due to geopolitical events may create near-term margin pressure. However, the Group intends to offset these through intensified cost-management and the continued scaling of its digital infrastructure.


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Unity Bank Disburses N500m Loan Facility to Support Small Traders

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Unity Bank Plc says it has disbursed over N500 million through its Shop Collateralised Facility (SHOCOF) to support small-scale traders and shop owners across Nigeria.

Unity Bank Disburses N500m Loan Facility to Support Small Traders

Unity Bank

The bank said the initiative was part of its efforts to promote Small and Medium Enterprises (SMEs) and strengthen support for operators in the informal sector.

In a statement, Unity Bank described SHOCOF as an innovative loan product designed to improve access to finance and drive financial inclusion among underserved business owners.

According to the bank, the facility was initially introduced as a targeted intervention for traders in Southeast Nigeria before expanding nationwide following strong acceptance and demand.

Under the initiative, eligible customers are allowed to use their shops as collateral to access credit, eliminating the stringent collateral requirements associated with conventional lending models.

The bank said the product leverages the commercial value and relative stability of fixed business locations to simplify access to financing for traders.

It added that the facility provides working capital support to enable beneficiaries restock goods, increase inventory turnover, improve cash flow, and respond more efficiently to market demands.

Speaking on the impact of the product, Group Head, Risk Management, Unity Bank, Mr Olusegun Oladipo, said the bank developed SHOCOF to address financing challenges faced by businesses in the informal sector.

“SHOCOF was created to address a critical gap within the small business ecosystem by providing access to credit through a structure that traders can satisfactorily meet without much ado.

“By recognising the value and stability embedded in their businesses, we have been able to support traders with the capital required to sustain and grow their operations,” he said.

Also speaking, Divisional Head, SME and Retail Banking, Unity Bank, Mrs Adenike Abimbola, said the expansion of the initiative nationwide reflected the bank’s commitment to providing practical financial solutions for small business owners.

“What started as a targeted intervention in the Southeast quickly gained momentum because the product directly addressed the realities of everyday traders,” she said.

The bank noted that more than 80 per cent of small businesses in Nigeria operate informally, with many relying on personal savings and informal borrowing due to limited access to bank credit.

It said SHOCOF was designed to bridge this financing gap by offering a lending model tailored to the operational realities of market traders and shop owners.

Unity Bank reaffirmed its commitment to supporting entrepreneurs through targeted financial products, including its Yanga account package developed for female entrepreneurs.

The bank said expanding access to capital for underserved business segments remains critical to boosting trade, strengthening local economies and driving sustainable economic growth.


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