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Six Cardinal Sins affecting ATM Accessibility in Nigeria.

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Austin Okere, Founder of CWG Plc
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“Bauchi Deputy Governor Can’t Access Cash At ATMs”, the headlines screamed on Jul 1 2015. Apparently, there was no money in any of the three ATMs that the Deputy Governor tried, just to access N20k, according to a statement by the Permanent Secretary, Rabi’u Bello.

ATMs are the most popular channel for bank customers
This is indeed a sad commentary for banks in Nigeria, especially against the backdrop of the recent NOI polls on Bank Financial Channels in the country, which revealed that ATMs were the most visible proceed of the banking sector reforms to Nigerians.

According to the survey, of all the bank channels, customers used ATMs 68% of the time compared to just 6% for Internet Banking and 6% for Point Of Sale terminals (PoS) respectively, with most customers using the ATMs more than once a week. The ATM has assumed great importance as the barometer of a bank’s brand as far as customers are concerned.

It is therefore difficult to phantom why banks have not taken advantage of this ubiquitous channel to enhance their brand value and gain customer loyalty.

Given that my company is an active player in the industry as a Value Added Reseller of Wincor-Nixdorf ATMs, I feel obligated to disclose my interest; but it is this same vantage position that affords me the insight to comment on this passionate issue bedeviling Nigeria’s bank customers.

The Six cardinal sins
In my view the unavailability of Banks’ ATM are predicated on six cardinal sins namely; Suboptimal Support Strategy, Low Spread, Low Penetration, Old Systems, Dirty and Mutilated Currency notes, and Techies running the show instead of business savvy personnel.

Suboptimal Support Strategy
The major culprit of ATM unavailability is the suboptimal support strategy of most banks. They are suboptimal because they usually fall on the sword of ‘penny wise and pound foolish’. Consider the following scenarios; a situation where by merely installing appropriate monitoring tools provided by the manufacturers, ATMs can be remotely diagnosed and most times proactively, before a fault occurs. In this situation the fault can be trapped and fixed before it occurs, or in the case where a fault has occurred, the engineer appears at the site with the appropriate spare part, rather than make two trips, one to diagnose and the second to carry the right spare part to fix the problem. By saving on the investment on the monitoring tool, the bank is losing much more on the opportunity cost of unearned fees and more importantly, on brand impairment.

Most banks opt out of weekend support for ATMs in order to save support money. This is akin to cutting down on cleaning at the cinemas at the weekends. This is just so counter intuitive. During the week, the ATM infrastructure benefits from the widespread support from the branches where they are located. The bank’s custodians ensure that the surround environment such as power and networks links are available, and any cash jam or out of service issue is quickly resolved or escalated to the support company. It is during the weekend when that support structure is unavailable that ATM attendance is most required. And it is precisely this critical period that banks chooses not to support their ATMs in order to save cost. What ostensibly happens is that the ATMs breakdown, being mostly mechanical devices, and there is no opportunity for any call-out to repair them. The ATM faults are piled up and reported en-block to the support company first thing on Monday morning, but they become overwhelmed because this bucks the trend of faults forecast under normal circumstances for which they would have been prepared. Being saddled with a ton of faulty ATMs simultaneously is not normal and inadvertently results in shortages of ATM Spares and long wait times. To compound issues, the banks typically do not make it easy for the support partners to have spares on hand by, insisting on maintenance payment in arrears. Maintenance payments in advance will greatly help sufficient spares procurement and readiness to attend to faults on time.
Another ‘catch 22’ situation in the support strategy relates to access of the ATMs for maintenance purposes during the weekend, in the few cases where banks have signed for weekend support. There is the dilemma of having the two people who each have an access key for the ATM, to both be on site, as the keys are simultaneously required to open the ATM from a security perspective. Many of the custodians live very far from the ATMs which keys have been entrusted to them, and so there is an inherent wait time for them to make the long journey to the ATM to open it for the support personnel to have access for repairs, or even for cash loading in the case of a cash out. It may be expedient to zone ATM keys to custodians who live close to the particular ATMs, or make adequate alternate arrangements.

Low Spread
The second cardinal sin is the poor  distribution of ATMs across the country, with most of them concentrated around the 5,000 odd bank branches. Going by the statistics of the Central Bank of Nigeria (CBN) that there are 12,000 ATMs in Nigeria, and following the trend of at least two ATMs per branch, leaves only 2,000 ATMs to be distributed across all the other locations requiring cash dispensing in Nigeria. Typically, ATMs should be liberally placed around high footfall areas such as Malls, Markets, Petrol Stations, etc. The realities of distributing only 2,000 ATMs across all these areas are quite stark; not enough to go round. Barely enough to provide two ATMs each, for our 774 Local Government Areas.

Low Penetration
And this leads to the third cardinal sin, low penetration of ATMs where they exist. The story was told around Christmas of 2013, where the only ATMs that seemed to be working on the whole Gbagada axis were the couple at the Charlie Boy Bus stop. Of course the queue had built up to the extent that faint hearted customers rather opted to go without cash than risk the possible consequences of a stampede. The problem could be solved by providing appropriate number of ATMs per location based on a study of the queues. If the intention is to keep the customers from crowding the banking halls, it seems to me a circular argument bickering about the ATM and support costs, because this has to be compared against the cost of a bigger branch and more tellers, with their attendant salaries and benefits should the customers be compelled to go into a branch for lack of adequate ATM channels. The ATM penetration in Nigeria is about 11.4 ATMs per 100k adult population. Comparatively, Indonesia’s penetration of about 37 ATMs per 100k adult population is over three times that of Nigeria. South Africa has 60 ATMs per 100k adult population, while the UK has 124 ATMs per 100k adult population

Old systems
The fourth cardinal sin is over-flogging the ATM well past its ‘use by’ date. Many senior bank officials will typically have their official cars changed after every four years (the ATMs are much less than half the costs of the status cars of the banks’ middle management staff), yet even where statistics show that the cost of repair of a consistently failing old ATM is unsustainable and will be cheaper to replace, there is a deep reluctance to do so. This could perhaps be because the support partners aren’t given the opportunity of slab pricing, where they charge a higher support premium for very old systems. In the end, every shortcut gradually catches up with us. The system is just not able to perform the function for which it was procured, and the customers bear the brunch.

Dirty and Mutilated Currency notes
The fifth cardinal sin is loading the ATM cassettes with currency notes not fit for that purpose. While it is understandable that it is not possible to always have crisp notes in the ATM, every effort should be made to sort and aerate the notes going into the ATM to ensure that that they are fit for purpose, and do not cause cash jams, which throw the ATM out of service, notwithstanding the amount of cash in it. It is common knowledge that bank staff and their friends do somehow find crisp notes for ‘spraying’ at social functions at the weekends. These are the kind of notes that should be loaded into the ATMs and not the unfit ones that will quickly fill the ‘reject bin’ and render the ATM out of service.

Techies running the show instead of business savvy personnel
The sixth cardinal sin which is not limited to banks, is the common mistake of promoting techies out of their area of competence and comfort to business managers. Techies should have their own growth tracks and should aspire to the highest specialist positions where they can continue to usefully contribute to the organization. Having said so, I have seen techies who have imbibed deep management skills and made the cross from the technical line to the business line. These are indeed rare breeds, whose background in both technology and business help them to make better managers. But having pure techies run important businesses such as ensuring that the over 76 million Nigerian bank customers consistently have ATM availability, and the managerial intricacies that this will demand, is not fair to them, nor to the customers. In todays’ cashless Nigeria, e-Banking is going to be the key to the success or failure of a bank, based on her ability to retain customers. The need for this critical Division to be appropriately manned cannot be overemphasized.

If we get these right, then the deputy Governor, and indeed every bank customer will have the true benefit of the use of their ATM cards.

Austin Okere is the Founder of CWG Plc, the largest Systems Integration Company in Sub-Saharan Africa & Entrepreneur in Residence at CBS, New York. Austin also serves on the World Economic Forum Business Council on Innovation and Intrapreneurship.


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E-Financial

No VAT on Land, Buildings and Rent Under New Tax Law — Oyedele

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Taiwo Oyedele, chairman of the Presidential Fiscal Policy and Tax Reforms Committee, says land, buildings and rent are now fully exempted from Value Added Tax under the Nigeria Tax Act 2025.

No VAT on Land, Buildings and Rent Under New Tax Law — Oyedele

He explained that the law, which has commenced, aims to lower housing costs, encourage real estate investment and provide relief for tenants and small businesses nationwide.

According to him, buyers of land or completed buildings will no longer pay VAT on such transactions, while both residential and commercial rent are also exempt.

Oyedele said the measure would reduce property transaction costs and ease financial pressure on Nigerians seeking accommodation.

He added that contractors can now recover VAT paid on certain construction materials and services through input VAT credit, helping developers manage project expenses more efficiently.

Dismissing claims circulating online about new taxes, he wrote on his X platform: “Contrary to the misinformation seeking to create fear, panic and disaffection, the Nigeria Tax Act 2025 has already commenced and does not impose a 25 per cent tax on construction funds, bank balances, or business expenses.”

He said the law does not tax money kept in bank accounts, impose levies on transfers used to buy building materials or introduce any 25 per cent construction or business cost tax, adding that implementation has not been postponed until 2027.

Oyedele stated that the law focuses on making housing affordable and stimulating growth in the property sector.

On construction contracts, he disclosed that Withholding Tax has been reduced to two percent to help developers retain more working capital and reduce reliance on borrowing.

He added: “Mortgage interest is tax-deductible for individuals developing an owner-occupied residential house,” explaining that the provision encourages home ownership.

For landlords, he said rental income earners can deduct expenses such as repairs, insurance and agency fees before tax assessment, which may promote better building maintenance.

He also noted that tenants can claim rent relief of up to N500,000, capped at 20 percent of annual rent, to improve disposable income.

Lease agreements valued below N10 million, or ten times the annual minimum wage, are exempt from stamp duty, reducing the cost of formal tenancy agreements.

Oyedele further said individuals will no longer pay Capital Gains Tax when disposing of a dwelling house or interest in one, while Real Estate Investment Trusts will enjoy Companies Income Tax exemption if they distribute at least 75 percent of dividends or rental income within 12 months.

Companies producing building materials such as iron, steel and domestic appliances may qualify for tax exemptions for up to 10 years under the economic development incentive scheme.

He added that there is also provision to reduce Companies Income Tax for large businesses from 30 percent to 25 percent to improve competitiveness and attract investment.

The chairman said the tax framework protects workers and small businesses, noting that employer-provided accommodation will be taxed only on rental value capped at 20 percent of annual gross income.

Small companies, he added, will benefit from zero percent Companies Income Tax and will not charge VAT or have Withholding Tax deducted from payments.

“Claims suggesting a new tax on building materials or bank funds are false and misrepresent the law,” Oyedele said.

He maintained that the law aims to make housing affordable, support real estate development and strengthen local manufacturing.

Concluding, he said, “Fact not fear, evidence beats emotion. If anyone makes an alarming claim or tries to misinform you, ask them, ‘Where is it in the law?’”

He added that with the reforms in place, housing costs and rent should decline rather than increase.


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CBN Slams Up to N10m Fine on Banks and Cheque Printers for Security Breaches

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Central Bank of Nigeria (CBN) has introduced stricter penalties for banks and accredited cheque printers that breach the Nigeria Cheque Standard and the Cheque Printers Accreditation Scheme, with fines now reaching N10 million per violation.

CBN Slams Up to N10m Fine on Banks and Cheque Printers for Security Breaches

In a circular dated February 10 and signed by Hamisu Abdullahi, director of Banking Services, the regulator said the revised sanctions are designed to strengthen the safety and reliability of the country’s clearing system.

The new framework replaces the 2019 guidelines and applies a graduated penalty structure based on the nature and frequency of offences.

Banks that fail to submit personalised cheques for mandatory testing risk an initial fine of N5 million.

Institutions found using unapproved seals or engaging unaccredited operators could face penalties starting from N1 million, with higher fines for repeat breaches.

Cheque printers are also under tighter scrutiny.

Producing cheques that fall short of required security standards may attract fines, while the use of unapproved security features could draw a N10 million penalty for each infraction.

The persistent violations could result in suspension or withdrawal of its licence for up to three years, as well as possible criminal proceedings under banking regulations.

The apex bank directed all deposit money banks and accredited printers to comply immediately, underscoring its resolve to safeguard the integrity of Nigeria’s payment system and align local practices with global standards.


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Is Nigeria Borrowing to Survive or to Build?

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By Blaise Udunze

Nigeria is no longer flirting with deficit financing. As a country, it is living with it, not occasionally but structurally, routinely, almost comfortably. It became evident when the National Assembly rose to defend the proposed N25.91 trillion deficit in the N58.47 trillion 2026 budget that it did more than justify another year of borrowing. It normalised it. Again, the message had been clearly defined that deficit financing is no longer a temporary response to shocks; it is now a structural feature of Nigeria’s fiscal architecture.

Is Nigeria Borrowing to Survive or to Build?

President Bola Tinubu

This was confirmed by the Senate, which, led by Senator Solomon Adeola, who defended continued borrowing as inevitable. In agreement with his defence, Senator Olamilekan Adeola argued that borrowing is inevitable in the face of unpredictable revenue and vast development needs. He is not wrong. No modern economy runs without deficits. The United States borrows. European economies borrow. Even fast-growing Asian Economies have used deficits strategically.

The real issue, as Adeola himself admitted, is how Nigeria borrows and what it borrows for.

That is where the debate becomes uncomfortable. Looking at it objectively, in a plain calculation, almost half of what the federal government hopes to earn will go straight to creditors. The chronic issue is that Nigeria’s projected revenue for 2026 stands at N33.19 trillion, while expenditure is estimated at N58.47 trillion, leaving a yawning gap of over N25 trillion. Debt service alone is expected to gulp nearly N15.9 trillion. In other words, before roads are built, before hospitals are equipped, before schools are renovated, almost half of the projected revenue is already committed to servicing yesterday’s loans.

Of paramount concern is that the action being discussed does not serve as a policy that supports the economy; it is a counter-cyclical stimulus during downtime to stabilise growth. It is a structural dependence. This is to say that at the core of Nigeria’s deficit dilemma lies revenue weakness. Despite the much-touted diversification of the economy, the country remains heavily dependent on crude oil for foreign exchange and for a significant share of public revenue. The fearful part is that when oil prices fall, when production drops due to theft or quotas, or when global demand weakens, government revenue collapses. Expenditure, however, does not fall with oil prices. Salaries must be paid. Pensions must be honoured. Political offices must function. Debt must be serviced. Borrowing fills the gap.

Beyond oil, the non-oil tax base remains shallow. Nigeria’s tax-to-GDP ratio lags far behind peer economies. One of the challenges is that, as a vast informal sector, weak tax administration, compliance gaps, waivers, and leakages mean that even in years of non-oil growth, revenue does not rise proportionately. One truth the country must yield to is the advice of Minister of Finance, Wale Edun, who rightly warned that Nigeria must reduce its dependence on debt and build a stronger domestic revenue base. This stems from his understanding that in a world of high global interest rates and retreating multilateral support, borrowing is becoming more expensive and less forgiving. Yet the borrowing continues.

One troubling fact from the disclosure of the Debt Management Office, is not that Nigeria’s public debt stood at over N152 trillion by mid-2025 but it is projected to climb further. What makes this figure more of a trouble is not just its size, but its purpose. Historically, Nigeria once escaped the weight of unsustainable debt through the Paris Club exit negotiated under President Olusegun Obasanjo. Two decades later, the country finds itself in a far more complex web of domestic and external obligations. The question is simple in the sense of what has the borrowing built?

If deficits finance productive infrastructure that expands the economy’s capacity, power plants that reduce production costs, rail lines that ease logistics, digital infrastructure that boosts exports, then borrowing can be justified. Future growth will expand the tax base and service the debt. Hence, it will be agreed that deficits, in that scenario, become bridges to prosperity.

But if deficits finance recurrent expenditure, salaries, overheads, fuel subsidies, political patronage, interest payments, then borrowing becomes a treadmill. The country runs harder each year, yet moves nowhere.

Nigeria’s fiscal pattern increasingly resembles the latter. Recurrent expenditure consumes a significant portion of revenue. In some years, debt service has exceeded the federal government’s retained revenue. This forces further borrowing simply to keep government machinery running. Borrowing to service old debt is the classic signature of a fiscal trap.

Meanwhile, the crowding-out effect is becoming pronounced. With the government aggressively issuing domestic debt instruments, over 70 percent of risk assets in the financial system are reportedly tied to government securities. Banks prefer lending to the government at high yields rather than financing private businesses. Lending rates, influenced by a high monetary policy rate, hover between 35 and 40 percent. For manufacturers, farmers, and tech entrepreneurs, such rates are prohibitive.

In effect, the state is absorbing liquidity that could otherwise power private-sector growth. The engine of sustainable revenue, the productive economy, is being starved.

Supporters of the current approach argue that deficits are necessary to close Nigeria’s massive infrastructure gap. Contrary to their argument, the roads are dilapidated. Power supply remains unreliable. Security spending has ballooned in response to persistent threats. With a fast-growing population, social spending pressures are immense. In such a context, refusing to borrow would mean freezing development.

That argument carries weight. Nigeria cannot austerity its way to prosperity. While slashing expenditure indiscriminately could worsen unemployment and deepen poverty.

However, borrowing without institutional reform is a lot more dangerous. Economist Adi Bongo has warned that asset sales, privatisations, and new borrowing will fail without strong oversight and accountability. Nigeria’s history of public-private partnerships and sectoral reforms, particularly in the power sector, offers cautionary tales. Assets sold to politically connected entities without capacity did not deliver efficiency gains. Institutions were created but not empowered. Data was published but not interrogated. Borrowing into weak institutions is like pouring water into a leaking basket.

There is also the issue of political budgeting. Election cycles often bring expanded spending and proliferating projects. Revenue does not necessarily rise in tandem. Structural deficits become politically convenient. Once normalised, they are difficult to reverse.

The Senate President, Godswill Akpabio, who recently framed the 2026 budget as a “moral document,” said it must therefore be judged not by its size, but by its outcomes. The question that should follow such a comment is, will the N26 trillion capital allocation translate into completed roads, functional health centres, and reliable electricity? Or will delayed releases, procurement bottlenecks, and weak oversight roll projects into yet another fiscal year?

Nigeria’s history of overlapping budgets and low capital implementation rates raises legitimate skepticism. Economists have cautioned that attempting to execute multiple large budgets concurrently strains administrative capacity and encourages rushed, low-value spending. When execution falters, the borrowed funds do not generate returns. Yet the interest meter keeps running.

Subsidy reform illustrates both the promise and the risk. The removal of fuel subsidy under President Bola Tinubu was described as a turning point, which was commended by an international organisation. In theory, eliminating subsidies should free fiscal space for productive investment like infrastructure, health, or education, as expected. But transparency in how those savings are redeployed remains crucial, especially in how the subsidy removal is being used. The truth remains that trust erodes if citizens do not see tangible improvements in infrastructure and services to showcase how the money realized from subsidies is being expended. Compliance weakens because once trust and fairness decline, people will easily default or be less willing to obey rules (like paying taxes or following regulations). Revenue mobilisation becomes harder. Trust is the invisible currency of fiscal reform.

Exchange rate pressures add another layer of complexity. When the naira weakens, external debt servicing costs rise in local currency terms. Import-related spending increases. Even if reserves appear strong, they are not freely spendable funds; they are buffers against external shocks. Mistaking reserves for budgetary liquidity is a dangerous illusion.

The global context is also less forgiving. Developing countries now pay far more in debt service than they receive in aid. Capital flows are volatile. In such an environment, fiscal discipline is not optional; it is survival.

So, are Nigeria’s deficits building future revenue capacity or merely financing present consumption?

The evidence is mixed, but the tilt is worrying. There are genuine reform efforts underway, such as tax administration overhaul, digitised revenue monitoring, electricity sector reforms, and efforts to attract capital importation. There are signs of macroeconomic stabilization that are moderating inflation, improving reserves, and modest GDP growth. These are not trivial.

Yet the scale and persistence of deficits, the heavy burden of debt service, the crowding-out of private credit, and the lack of transparency around execution suggest that borrowing is increasingly funding continuity rather than transformation or driving meaningful structural change.

Deficit financing becomes a growth strategy only when three conditions are met, such as when borrowed funds are channeled into productivity-enhancing investments (such as infrastructure, energy, manufacturing, education, and these things must expand the economy’s capacity to produce); institutions ensure transparency and value for money; and economic growth outpaces debt accumulation, so the country can comfortably service and repay what it has borrowed. When those conditions weaken, deficits mutate into a fiscal trap.

Nigeria stands at that junction. The Senate is right that borrowing in itself is not evil. But normalising structural deficits without tightening or simultaneously enforcing expenditure discipline, expanding revenue beyond oil, strengthening institutions, and reducing the cost of governance, then the country is taking a significant risk.

A nation can borrow to build bridges. Or it can borrow to pay salaries. The former compounds growth. The latter compounds debt.

If Nigeria’s deficits do not translate into visible infrastructure, expanded industrial capacity, thriving private enterprise, and rising tax revenues, history will record this era not as bold reform, but as deferred reckoning.

Deficits are not destiny. But when they become routine, they stop being temporary tools, unexamined, and politically convenient; they shape the destinies of Nigerians. From today, as a sovereign nation, Nigeria must decide whether it is borrowing to survive the present or to secure the future. The choice Nigeria makes about how it uses deficit financing will determine whether it becomes a growth ladder or locks it into a worsening cycle of debt that becomes harder and more expensive to escape over time, while it grows costlier each year.

Blaise, a journalist and PR professional, writes from Lagos and can be reached via: [email protected]


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