Telecom
NSN Gives Love on Valentine Day
A new way of handling the world’s six billion mobile users was launched on St. Valentine’s Day at the Mobile World Congress 2012 which took place in Barcelona, Spain, reports Nigeria CommunicationsWeek. Nokia Siemens Networks’ customer experience management (CEM) on demand portal puts an understanding of the individual needs of every single customer at its heart, aiming to put some love back into a relationship which can be frustrating and often close to breaking.
Amiram Mel, head of customer experience management (CEM) at NSN saod: “Understanding, listening and reacting positively lie at the heart of strong relationships. This Valentine’s day, we want to put a little love back into how people feel about their mobile operator.”
CEM on Demand provides a new portal as a single entry point to dashboard views of mobile operators’ key performance indicators (KPIs) and recommends actions they can take to improve their customers’ experience. CEM on Demand makes it easier to access and share this information across the entire operator organization while in the office, or on the go via smart devices such as laptops and iPads.
Caroline Chappell, senior analyst, Heavy Reading, said “effective customer experience management requires a holistic, cross-organization approach and an ability to isolate the key insights that really make a difference to the customer experience out of the huge volumes of event data an operator generates.” She noted that the “Nokia Siemens Networks’ CEM on Demand addresses these requirements, by providing a centralized CEM function that can be used by multiple stakeholders across the operator organization, and by building in CEM intelligence based on its global experience of tried and tested best practices and KPIs.”
“We are making it much easier for operators to manage the customer experience,” said Mel. “CEM on Demand allows operators to see and hear the needs of their customers more clearly than ever before.”
For customers, the benefit from CEM on Demand is an immediate, relevant, personalized service experience. For example, with the ‘high value customer insight content pack’, operators can obtain real-time insights based on KPIs such as tariff plan, service use, hotspots and locations, type of device and device performance, roaming and service quality. Based on these KPIs, operators can instantly resolve quality issues for example with data connections in a crowded shopping center. In addition, operators can provide detailed background information about network issues to customer care center agents in real-time.
Nokia Siemens Networks’ CEM on Demand comprises various ‘content packs’ combining sets of customer-centric reports and dashboards that show the insights derived from KPIs for networks, services and devices. Based on these insights, the portal recommends action to be taken to improve the customer experience. By choosing the content packs that are relevant for their organization, operators can adopt a phased and manageable approach to address the most important factors impacting their customers’ experience. Nokia Siemens Networks’ content packs incorporate the knowledge and experience gained from hundreds of customer experience management implementation and optimization projects that the company executed worldwide.
Nokia Siemens Networks’ existing products and solutions for Customer Experience Management are the foundation for CEM on Demand. This portfolio is designed to handle real-time data, processes and actions, and ensure the seamless flow of high quality data used and displayed by CEM on Demand. In addition, CEM on Demand can be integrated and used in multivendor network environments.
Telecom
Google Rolls Out Search Live AI to 200+ Countries, Including Nigeria

Google has launched its Search Live feature globally to over 200 countries, including Nigeria, where AI Mode is available, enabling voice-and-camera conversations in users’ preferred languages.

Powered by the new multilingual Gemini 3.1 Flash Live model, it delivers natural, real-time interactions via the Google app on Android or iOS—tap the Live icon under the Search bar.
Ideal for hands-free help, users can speak queries for audio replies, follow-ups, or web links. Camera integration adds visual context, like troubleshooting a shelving unit, or pairs with Google Lens for real-world chats.
From the app or Lens, Nigerians can now explore, learn, or solve tasks instantly, boosting everyday productivity worldwide.
Telecom
IFC Invests $45m to Green African Telecom Sites

Clean and reliable power for telecom networks in Ethiopia, Liberia, and Sierra Leone will be expanded following a $45 million investment by the International Finance Corporation (IFC) in IPT PowerTech.

The investment targets countries where limited power supply continues to slow digital connectivity and broader economic participation, the institution stated earlier this week.
To enable this expansion, the IFC is providing a $45 million corporate financing package consisting of an A-loan of $27 million and $18 million in blended finance.
The blended portion is sourced from the Canada-IFC Blended Climate Finance Programme and the IDA20 Private Sector Window Blended Finance Facility.
The initiative marks the IFC’s first direct infrastructure engagement in Liberia in a decade and in Sierra Leone in six years.
It will help scale solar- and battery-based power systems that reduce reliance on diesel and support greener, more resilient telecom networks.
By improving the quality and stability of power to telecom towers, the initiative will strengthen mobile coverage and ensure that households, schools, health centres, and small businesses can depend on consistent digital services, said the IFC.
The funding supports the modernisation, operation, and maintenance of 2 235 telecom sites across the three nations. More than 90% of these are located in off-grid or weak-grid locations.
With new solar and battery systems powering these sites, mobile networks will experience fewer outages and improved service quality.
Optimising the energy mix is estimated to reduce power costs for operators by up to 30% in Liberia, 26% in Sierra Leone, and 52% in Ethiopia.
This transition is also expected to cut emissions by more than 10 624 tonnes of carbon dioxide annually. Furthermore, the partnership will promote gender inclusion by expanding opportunities for women in technical, operational, and leadership roles within the sector, says the IFC.
This agreement reflects a shared vision for a greener telecom industry and empowers the company to scale its innovative energy platforms, according to Nabil Haddad, CEO of IPT PowerTech Group.
Reliable and affordable power for telecom networks is a cornerstone of Africa’s digital transformation, said Nathalie Kouassi-Akon, IFC regional director for West Africa and the Gulf of Guinea.
Through this partnership, the institution is supporting a scalable, private sector-led solution that enables mobile operators to reach underserved and fragile communities more sustainably, added Kouassi-Akon.
The project advances the World Bank Group and African Development Bank’s Mission 300 initiative, which aims to provide electricity to 300 million Africans by 2030.
Telecom
Expedier Launches Platform to Ease Cross-Border Payments for African Firms

Expedier has unveiled “Expedier for Business,” an online pro-banking platform to simplify global payments, multi-currency transactions, and financial operations for expanding companies.

Kingsley Madu
The tool centralizes payments, invoicing, payroll, and treasury into one secure dashboard, tackling challenges like fragmented systems and poor visibility that hinder international scaling.
Kingsley Madu, Co-Founder and CEO of Expedier, said: “African businesses are increasingly global… Expedier for Business was built to simplify how companies manage money across borders while maintaining visibility, control, and compliance.”
Key features include customizable dashboards for payments, invoices, and workflows; support for USD, CAD, GBP, EUR, and more; virtual cards; automated payroll/invoicing; currency swaps; and real-time tracking.
Security measures cover two-factor authentication, KYC/KYB verification, and team access controls.
As cross-border trade and remote work boom in Africa, the platform aids firms dealing with international suppliers, teams, and customers. It is now available for organizations scaling globally.
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