Telecom
Etisalat Gets Commendations at Benin Customers’ Forum

Etisalat, Nigeria’s telecommunications operator, has reiterated its commitment to strengthening relationships with its millions of teeming customers across the country through constant value-adding engagement.
Elvis Ogiemwanye, director, Brands and Experience, gave this assurance while speaking at a roundtable meeting with some of its customers in Benin City, the Edo State capital during the week.
According to Mr. Ogiemwanye, the Customer Forum is a demonstration of the premium value Etisalat Nigeria places on its customers and how much it considers them an integral part of its business decision-making process.
“The Customer Forum offers us the platform to enhance existing relationships with our customers, speak with them, hear from them and take feedback from them on our products and services to which they have subscribed. We are basically a customer- orientated organization and this reflects in our desire to feel the pulse of our customers regarding the products and services we offer, and also understand how best they want us to serve them,” he explained.
The regional Customer Forum, which began in 2010 and has held in many cities across the nation,is an interactive feedback session that provides a platform for engagement with customers on their experiences from using various service and product propositions; it aims at engaging customers on the network for better service delivery and mutually benefitting relationships.
Meanwhile, customers who attended the Forum have showered encomiums on the operator for its commitment to effective customer service and development of bespoke range of products and services.
A medical practitioner and former Commissioner for Health, Edo State, Dr. Wilson Imongan, described the Forum as the ‘extra mile in service delivery’ which offers customers the opportunity to speak one-on-one- with the senior management team of the company.
“I am greatly impressed. I have had an Etisalatline for quite a while now and this opportunity of customer interaction is not common among the operators. For me, it is an appreciation of the people you are giving services to, that they have opportunity not through devices, but one-on-one to ask questions and clear grey areas. So, for me, it is the extra mile in service delivery, so I appreciate it.”
Ansistus Omokhagbon, another customer and a Senior Special Assistant to the Edo State Governor on Sports, expressed delight at the opportunity to contribute to efforts that will enhance service delivery on the network.
His words, “the forum is a very nice and commendable one as it provides a meeting point to brainstorm on the way forward, on how to go about enhancing the service delivery of Etisalat Nigeria. The operator is one of the leading telecoms firms in the country, and we want it to move higher in better service delivery. It was a true heart to heart talk. It is a worthwhile undertaking.
Notable personalities from Etisalat at the event include Valentine Amadi, Head, Technical Customer Support; Dayo Adenipekun, Head, Quality Assurance, Product and Information; Jide Olanlokan, Head, IT Business Office; Chukwuemeka Okoli, Manager, RF Planning; Niyi Adefabi, Manager, Digital Media and Chukwunonso Obi, Territory Manager, South-South and South-East.
Telecom
Surge in Fibre Cuts Hobbles Service Provisioning

Nigeria’s telecom operators recorded 155, 397 fibre-cut incidents between April and May 2026, and these they blame on why internet or calls suddenly stop working.

Data from the Nigerian Communications Commission (NCC) showed fibre-cut incidents increased from 74 276 in April to a record 79 121 in May, bringing the two-month total to the highest level recorded by the industry.
This represents a 2 428% increase from the 5 934 incidents reported during the first quarter of 2026.
Vandalism remained the leading cause of fibre cuts, accounting for more than 54 000 incidents despite telecom infrastructure being designated as Critical National Information Infrastructure, a classification intended to strengthen protection of key digital assets.
Also road construction constantly damages fiber where iggers and machines tear up buried cables during road repairs or construction.
Even with all these, some state governments make it hard for companies to fix cables quickly across different areas with all manners of fees and levies.
The NCC designation provides for penalties of up to 10 years’ imprisonment for offenders, but operators continue to face widespread infrastructure damage.
Proposed solutions, including Nigeria’s Dig-Once policy and AI-powered fibre sensing technologies, have yet to achieve widespread adoption.
The NCC is developing a cost-based framework for shared underground duct infrastructure, while operators are exploring AI-powered fibre sensing technologies that can detect cable damage in real time and improve network resilience.
Nigeria is pursuing ambitious broadband targets under its National Broadband Plan and has expanded fibre deployment to about 35 000 kilometres.
However, infrastructure protection has not kept pace with network expansion, leaving subscribers vulnerable to unreliable connectivity despite continued operator investment.
Telecom
Helios Towers Secures $29m Facility to Expand Across Africa

Standard Bank has partnered with Helios Towers to provide a $29 million Social Documentary Credit Facility. According to the financial services company, this transaction marks Standard Bank’s first Documentary Credit Facility structured in a Sustainable Finance format.

It notes that the facility will support the procurement and importation of telecommunications infrastructure and related services across Africa.
It will also provide payment certainty to suppliers, while supporting Helios Towers’ working capital requirements and infrastructure expansion programme, the bank adds.
Structured in accordance with the Loan Market Association’s Social Loan Principles, the financing is designed to promote digital connectivity and telecommunications infrastructure development in underserved markets.
This will help Helios Towers further expand its footprint and enhance mobile network coverage and connectivity across the continent.
Helios Towers operates one of Africa’s independent telecommunications tower platforms, enabling mobile network operators to extend coverage across multiple markets.
Standard Bank notes that the facility supports the expansion of tower infrastructure and services, increased network densification and improved connectivity in underserved markets and remote regions across the African continent.
It will also drive digital inclusion and tackle the digital divide while supporting economic growth and socio-economic development.
“This transaction demonstrates the power of innovation in trade finance. By combining a first-to-market Social Documentary Credit Facility with a cross-border funding solution, Standard Bank has supported Helios Towers’ growth ambitions while helping extend digital connectivity to underserved communities across Africa,” says Benoit Samouilhan, global transaction banker at Standard Bank Corporate and Investment Banking.
According to the bank, this facility enables positive social impact by increasing and improving network coverage and connectivity in some of the world’s most remote regions.
“Reliable digital infrastructure is fundamental to Africa’s future growth and development,” says Alex Carter, group finance director at Helios Towers.
“This facility provides us with the flexibility and certainty needed to support our ongoing infrastructure investments while advancing our mission of expanding connectivity across the continent. We value our longstanding relationship with Standard Bank and look forward to building on this partnership.”
Telecom
NCC Begins Stakeholder Consultation on MVNO Business Rules

Nigerian Communications Commission (NCC) will on Thursday convene a stakeholders’ consultative forum to review the draft business rules for Mobile Virtual Network Operators (MVNOs) in Nigeria.

NCC
The forum, scheduled to hold at 10 a.m. at the NCC Annex Office, Mbora, Abuja, is expected to bring together telecommunications operators, industry associations and other stakeholders to provide input on the proposed regulatory framework before its finalisation.
The commission announced the event on its official social media platforms, inviting interested stakeholders to participate in the consultation process.
The engagement is part of the NCC’s efforts to strengthen the regulatory framework for MVNO operations and promote greater competition, innovation and consumer choice in Nigeria’s telecommunications sector.
Mobile Virtual Network Operators are telecommunications service providers that offer mobile services by leasing network capacity from licensed Mobile Network Operators (MNOs), rather than owning spectrum licences or telecommunications infrastructure.
The NCC has identified the MVNO licensing framework as one of its initiatives aimed at deepening competition, expanding access to telecommunications services and driving digital inclusion across the country.
The consultative forum is expected to provide stakeholders with the opportunity to review the draft business rules, make recommendations and contribute to the development of a robust operational framework for the emerging MVNO segment.
The commission is expected to issue further details on the outcome of the consultation after the meeting.
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