Telecom
Etisalat Gets Commendation for Service Delivery

Etisalat has reiterated its commitment to strengthening relationships with its millions of teeming customers across the country through constant value-adding engagement.
Elvis Ogiemwanye, director, Brands and Experience, gave this assurance while speaking at a roundtable meeting with some of its customers in Benin City, the Edo State capital during the week.
According to Mr. Ogiemwanye, the Customer Forum is a demonstration of the premium value Etisalat Nigeria places on its customers and how much it considers them an integral part of its business decision-making process.
“The Customer Forum offers us the platform to enhance existing relationships with our customers, speak with them, hear from them and take feedback from them on our products and services to which they have subscribed. We are basically a customer- orientated organization and this reflects in our desire to feel the pulse of our customers regarding the products and services we offer, and also understand how best they want us to serve them,” he explained.
The regional Customer Forum, which began in 2010 and has held in many cities across the nation, is an interactive feedback session that provides a platform for engagement with customers on their experiences from using various service and product propositions; it aims at engaging customers on the network for better service delivery and mutually benefitting relationships.
Meanwhile, customers who attended the Forum have showered encomiums on the operator for its commitment to effective customer service and development of bespoke range of products and services.
Dr. Wilson Imongan, medical practitioner and former commissioner for Health, Edo State, described the Forum as the ‘extra mile in service delivery’ which offers customers the opportunity to speak one-on-one- with the senior management team of the company.
“I am greatly impressed. I have had an Etisalat line for quite a while now and this opportunity of customer interaction is not common among the operators. For me, it is an appreciation of the people you are giving services to, that they have opportunity not through devices, but one-on-one to ask questions and clear grey areas. So, for me, it is the extra mile in service delivery, so I appreciate it.”
Another customer who is a Senior Special Assistant to the Edo State Governor on Sports, Ansistus Omokhagbon, expressed delight at the opportunity to contribute to efforts that will enhance service delivery on the network.
His words, “the forum is a very nice and commendable one as it provides a meeting point to brainstorm on the way forward, on how to go about enhancing the service delivery of Etisalat Nigeria. The operator is one of the leading telecoms firms in the country, and we want it to move higher in better service delivery. It was a true heart to heart talk. It is a worthwhile undertaking.
Notable personalities from Etisalat at the event include Valentine Amadi, Head, Technical Customer Support; Dayo Adenipekun, Head, Quality Assurance, Product and Information; Jide Olanlokan, Head, IT Business Office; Chukwuemeka Okoli, Manager, RF Planning; Niyi Adefabi, Manager, Digital Media and Chukwunonso Obi, Territory Manager, South-South and South-East.
Telecom
Spacecoin Secures Licenses to Roll Out Satellite Connectivity in Nigeria, Kenya

Spacecoin, US-based, has announced the signing of recent agreements with local authorities and operators to launch satellite connectivity pilot projects in Africa.

The initiatives, focused on Kenya and Nigeria, aim to serve areas where terrestrial networks remain limited or unavailable.
n Kenya, Spacecoin has obtained a transmission license from the Communications Authority, allowing it to test satellite-based solutions for connectivity and Internet of Things (IoT) monitoring, particularly in rural and peri-urban areas with limited internet access.
According to the Kenyan regulator, internet penetration remains below 50% of the population, despite mobile penetration exceeding 130%.
In parallel, the company is continuing operations in Nigeria under an existing license issued by the Nigerian Communications Commission (NCC).
This authorization supports initiatives aimed at delivering affordable broadband connectivity to isolated and underserved communities.
Spacecoin’s approach is based on a decentralized satellite network using nanosatellites in low Earth orbit (LEO).
Combined with blockchain-based protocols, this architecture is intended to offer more flexible and cost-effective connectivity services than traditional networks, while also enabling the integration of IoT solutions for a range of uses, from smart agriculture to infrastructure monitoring.
These projects are part of a broader strategy to help narrow Africa’s digital divide, where a significant share of the population still lacks access to reliable internet services.
Satellite technology is increasingly viewed as a complement to terrestrial infrastructure, particularly in hard-to-reach areas where deployment costs and geographic constraints remain high.
Beyond Africa, Spacecoin is also running pilot projects in Asia, working with local partners to test the viability of its model across different regulatory and geographic environments.
According to the company’s management, growing interest from regulators reflects a shift toward solutions capable of reaching populations that have long been excluded from internet access.
Telecom
AVEVA Names Khaled Salah Vice President for Africa to Drive Growth

AVEVA, a global leader in industrial software, driving digital transformation and sustainability, today announces the appointment of Khaled Salah, 37 years old, as Vice President of Africa.

Khaled Salah
In this new role, he will be responsible for about 30 employees to ensure the successful implementation of AVEVA’s growth strategy. Khaled Salah will report directly to Jesus Hernandez, SVP of the EMEA region.
A 15-years + career across different industries and domains
With a MBA in management from the Warwick business school, UK, and a master’s degree in engineering from Ain Shams university in Egypt, Khaled Salah is an active advocate for driving sustainable progress in the industrial sector. With Sustainability in mind, Khaled is keen on making a positive business impact, while fostering progress for people and the planet.
He started his career at Schneider Electric, in 2013 in the global supply chain and evolved through various roles such as Europe procurement and supply chain strategy Manager, and Global Commercial strategy Director for the industrial automation business. Khaled Salah has developed a strategic understanding of all those fields.
After 12 years in Schneider Electric, Khaled joined AVEVA in 2022 to lead AVEVA and Schneider Electric global strategic partnership, across all industries managing a team of 30 people.
He has led the introduction of new AVEVA software solutions to initiate and develop significant growth areas across all Schneider Electric verticals.
Ambitious plans for AVEVA in Africa
In addition to his current role as AVEVA and Schneider Electric partnership Vice-President, Khaled now takes over the management of AVEVA’s activities in Africa.
Jesus Hernandez, SVP of the EMEA region says: “Africa is a strategic region for AVEVA. In this major industrial market, customers, world leaders in the fields of Energy, Metal & Mining, Chemicals, and Water, are looking for AVEVA’s expertise to accelerate and drive their digital transformation and sustainability strategies, as well as their energy transition projects.
“Khaled Salah’s qualities of leadership in a global environment will benefit his team spread across 12 countries including Algeria, Morocco, Egypt, Kenya, Nigeria, and South Africa.”
Motivated by the prospect of capitalizing on the talent of his team to strengthen AVEVA’s presence in Africa in the years to come, Khaled Salah says: “Helping my team realize their professional potential is close to my heart.
“We will work together to support and accelerate the digital transformation of industries in Africa, in particular through CONNECT, our industrial intelligence platform, with the support of our ecosystem of partners. »
Telecom
Google Report: Nigeria Leads Global AI Adoption in Learning, Entrepreneurship

A Google-Ipsos report reveals Nigerians topping global AI usage at 88%, surpassing the 62% worldwide average, with sharp rises in education and business applications.

“Our Life with AI: Helpfulness in the hands of more people” shows 93% of Nigerians using AI for learning complex topics versus 74% globally, 91% for work assistance, and 80% for new ventures—nearly double the 42% global rate.
Taiwo Kola-Ogunlade, Google’s West Africa Communications Manager, stated: “Nigerians are creatively using AI to unlock opportunities for learning, growth, and economic empowerment, shaping their future with technology.”
Key findings highlight 91% viewing AI positively for learning access, 95% expecting benefits for students and educators, and strong optimism—80% excited versus 20% concerned, compared to global 53%-46% split. Frequent users show 90% excitement
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