E-Business
Nigeria Loses $1Bn Annually to BPO

Nigeria loses about $1 billion to Business Processing Outsourcing services by both foreign and local companies annually, according to The Nigeria Association of Information Technology Enabled Outsourcing Companies (NAITEOC)
Mr. David Onu, chairman of the association, disclosed this at the Nigeria International Outsourcing Conference in Abuja. Of the amount spent annually by public and private sectors, Onu said less than 2 per cent go to local IT market, which is mostly support service.
The Chairman, who described the Indian example as best model in the world for BPO adoption, challenged Nigeria to adopt BPO as a game changer capable of reversing the present economic down turn with a huge contribution and major turnaround in the economy. With the right synergy between public and private operators in the economy, he said that Nigeria has the potential to compete with any country in the world in outsourcing of IT services.
‘‘We estimated that Nigeria’s local BPO ICT market is over $1 billion. Of that amount, being spent by both the public and private sector annually, less than 2 per cent go to local entities, which are mostly support services.
‘‘We are strong and fit for local content. We are asking that we should be given the opportunity to compete. If we can get 20 per cent of that $1 billion being spent on both sides, that is about $300 million, it will translate into huge leap in the economy, recite locally, and more companies will come in and more people employed.
‘‘We believe that BPO can change this economy with the right synergy. But we want everybody to come together because we have the answer to our local problem. We can do the same thing India did. All we need to do is to be more intentional and realistic to its actions.’’
He also called for localization of internet content to bring cost of internet services down to the level of common man, saying that the only reason internet services are expensive in Nigeria is because most internet services are being housed outside Nigeria.
According to him, ‘‘if we have the content hosted locally, the cost of internet will come down, arguing that the reason adduced by the telcos for attempting to increase cost of data services in Nigeria were not totally true.
On his part, Dr. Isa Ibrahim, Director General of National Information Technology Development Agency (NITDA), while speaking on the paper entitled: “Outsourcing: A Catalyst for Change: A new Economy, Job Creation and Wealth Generation”, said that the conference theme and subtheme are apt as they portray a dedication to solving Nigeria’ current challenge of economic challenges by fashioning ways of reversing the ugly trend of economic recession quickly.
He said that an effectively harnessed BPO industry portends economic, political and social benefits including: helping to redirect energy and personnel into core business of the organization and relieves management of day-to-day process procurement and disbursement challenges; improves efficiencies through economies of scale; reduces the risk of technology obsolesce, amongst others.
According to the NITDA DG, the initial and immediate benefits includes: reduction of running cost, equipment cost, overhead cost, a concise team that is focused, articulate and capable to face and conquer the competitiveness that is brought about by globalization.
In the perspective of nations, Ibrahim stated that BPO provides countries that are outsourcing services, the opportunity to grow their economy by creating countless employment opportunities in the various sectors of the outsourcing landscape for its population, growing the financial capabilities of the citizenry, and economic activities culminating in the improving on the GDP.
Business Process Outsourcing (BPO) is the type of outsourcing where organizations contract out the non-core processes of their business to other organizations, leaving them to concentrate on their core mandate to remain in business.
E-Business
NITDA Takes Over National Digital Architecture System

Nigeria has taken a major step toward strengthening its digital governance framework as the National Information Technology Development Agency (NITDA) officially assumes control of the Nigeria Government Enterprise Architecture (NGEA) infrastructure.

The handover ceremony held in Abuja, marks the culmination of a high-level partnership with the Korea International Cooperation Agency (KOICA).
This transition signals a shift from fragmented IT projects to a unified, disciplined approach to national digital investment.
The NGEA initiative forms a core part of the e-Government Masterplan 2.0 (Ne-GMP 2.0), aimed at establishing a unified and structured approach to managing government IT investments and digital resources.
The framework is designed to ensure that technology deployment across public institutions aligns with national priorities while improving efficiency and accountability.
With the system now operational, government agencies are expected to adopt more integrated digital processes, allowing seamless data sharing and interoperability.
This is anticipated to reduce duplication, strengthen risk management, and translate policy objectives into measurable digital outcomes.
Over the past two and a half years, Nigerian technical experts worked closely with their Korean counterparts to develop the architecture framework, create reference models, and execute pilot programmes in key institutions.
These include the National Identity Management Commission, Nigeria Customs Service, Nigeria Immigration Service, and NITDA.
Officials say the NGEA represents a shift from fragmented digital efforts to a more coordinated, citizen-focused system.
The infrastructure is hosted by Galaxy Backbone Limited, providing a secure and reliable platform for nationwide deployment.
Looking ahead, NITDA is expected to work with government stakeholders to expand and sustain the system, while the Federal Ministry of Communications, Innovation and Digital Economy will provide policy guidance to ensure its adoption across the country.
E-Business
FG Shifting Focus to “Meaningful Connectivity” to Drive Inclusion – Minister

Bosun Tijani, minister of Communications, Innovation and Digital Economy, has said the government is shifting focus from expanding access to ensuring “meaningful connectivity” that drives economic growth and inclusion.

Bosun Tijani, minister of Communications, Innovation and Digital Economy
The minister made the statement on Friday while addressing stakeholders at the inauguration of board members of the Universal Service Provision Fund (USPF) in Abuja.
He said that although Nigeria had made significant progress since the introduction of GSM services, millions of people, particularly in rural and underserved communities, remain either unconnected or unable to fully benefit from digital services.
Dr Tijani highlighted ongoing investments in digital infrastructure, including plans to deploy 90,000 kilometres of fibre optic network and nearly 4,000 telecom towers nationwide.
He said initiatives under the USPF had improved access through projects such as rural connectivity and digital facilities in schools but stressed that the next phase must prioritise effective usage.
“It is not enough to connect a community. We must ensure that schools can teach with digital tools and that small businesses can access market opportunities,” he said, citing a pilot project in the Kura community where connectivity has enhanced access to communication, education and healthcare.
Aminu Maida, executive vice chairman, Nigerian Communications Commission (NCC) also called for a shift towards meaningful connectivity, noting that while data usage had grown significantly, it remained concentrated in urban areas.
According to him, recent data shows that telecom usage has increased by about 160% over the past two years, largely driven by urban demand.
“When we drill down, we see that a lot of that growth is actually in urban centres. So, the gap between those who are not connected or not meaningfully connected is growing,” he said.
Dr Maida added that the trend underscored the need for the USPF board to intensify efforts to bridge both access and usage gaps across the country.
Both officials emphasised the importance of collaboration, sustainable investment models and improved digital literacy to ensure that connectivity translates into real economic benefits for Nigerians.
E-Business
Jury Finds Meta, Google Liable for Woman’s Social Media Addiction

A jury in Los Angeles has found technology companies, Meta and Google liable for contributing to a young woman’s social media addiction, in a case being described as a landmark ruling.

The 20-year-old woman, identified only as Kaley, argued that she became addicted to Google’s YouTube and Meta’s Instagram from an early age due to their attention-driven design features.
According to her testimony, she began using YouTube at the age of six after downloading the app on her iPod Touch to watch videos about lip gloss and online games.
Kaley told the court that she joined Instagram at nine, bypassing parental restrictions put in place by her mother, and spent extended periods on social media.
The trial, which lasted about a month, with arguments and evidence from both sides.
Jurors also heard testimony from Mark Zuckerberg, chief executive, Meta and Adam Mosseri, Instagram head.
However, Neal Mohan, YouTube chief executive, did not testify.
The jury found that the companies were negligent in the design of their platforms and failed to adequately warn users about potential harms. Meta and Google were ordered to pay the woman $3 million in damages.
Jurors also recommended additional punitive damages, including $900,000 against YouTube and $2.1 million against Meta, according to company spokespersons.
The jury apportioned 70 per cent of the responsibility to Meta and 30 per cent to YouTube.
Kaley was present in the courtroom when the verdict was delivered, alongside parents of other teenagers who say they were harmed by social media use. Both companies said they plan to appeal the decision.
“We respectfully disagree with the verdict and will appeal. Teen mental health is profoundly complex and cannot be linked to a single app. We will continue to defend ourselves vigorously as every case is different, and we remain confident in our record of protecting teens online”, a Meta spokesperson said.
José Castañeda, Google spokesperson, said the case misunderstands YouTube, which is a responsibly built streaming platform, not a social media site.
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