Telecom
MTN Explains Poor Quality of Service in Telecommunications

MTN has disclosed that its regulator, NCC has imposed a fine on the company for ‘failing to meet the minimum quality of service for the period under review in the period March – April 2012.’ The fine is payable on or before 25th May 2012.
All the other GSM operators also received similar fines for the same reason.
In a swift reaction to the NCC directive, Akinwale Goodluck, MTN’s Corporate Services Executive stated that the company remained committed to ensuring the best quality of service for its teeming customers.
He said, ‘MTN continues to employ the greatest effort to overcome the infrastructural and environmental challenges that impede the delivery of consistently good quality of service”.
He reiterated the challenges that exist in Nigeria including those related to unavailability of regular power supply, the insecurity of property, vandalization, and the menace of multiple taxation and over-regulation.
Speaking of power, he revealed that the company generates up to 80% of its power requirements, stating that MTN’s network is one of the largest in the world running almost entirely on self generated power. He further revealed that the company expends billions of Naira annually on diesel alone.
Goodluck also lamented the indiscriminate vandalisation of telecommunication infrastructure around the country. He estimated that MTN suffers more than seventy cuts to its fibre on a monthly basis. Indeed, in April this year, MTN had cause to publish full page announcements in the newspapers, alerting the public to the growing incidence of criminal damage to MTN’s infrastructure in various parts of the country and the impact on quality of service in the country, particularly the South East, as well as Port Harcourt, and Onitsha, Lagos, Kano and Abuja.
He commented that the heightened insecurity in several parts of the country has limited MTN’s ability to carry out routine maintenance and emergency repairs.
Goodluck also recalled several incidents of multiple taxation and over regulation, citing as examples the difficulties encountered by MTN in Abia State last year and last week’s face off between NESREA and NCC over jurisdiction to intervene in specific regulatory issues, leading to the closure of a number of MTN sites in Abuja. In each case, as with numerous such incidents all over the country, MTN’s ability to service its customers has been severely impaired.
In a passionate appeal for understanding, Goodluck solicited the co-operation and support of the NCC to assist the industry to overcome the various challenges that he listed. Goodluck added that” no business thrives when its customers complain. It is not in our interest for them to do so. It is our desire that our customers are happy with us or else we do not have a business”.
Whilst reinstating MTN’s commitment to improve its services and apologizing to its customers, he noted that the company would invest more than N158 Billion in 2012 alone in its network infrastructure.
‘No company has invested more than MTN in network infrastructure since 2001. We have not been shy to invest heavily in our business and we will continue to do so.’
Telecom
NCC Orders Telcos to Report Cyberattacks Within 4 Hours from 2027

Starting February 2027, Nigerian Communications Commission (NCC), has mandated mobile network operators and other communications service providers to notify it within four hours of detecting any cyberattack.

This is aimed at strengthening the protection of telecom infrastructure and subscriber data.
The directive is contained in the Cyber Resilience Framework for the Nigerian Communications Sector (CRF-NCS) released by the NCC last month.
According to the NCC, the rule will take effect in February 2027, giving operators a year to put in place the necessary monitoring and reporting systems.
Under the framework, telecommunications companies must alert the regulator within four hours of detecting a cyber incident and continue to provide updates every four hours until the situation is contained.
Operators are also required to submit a confirmation report within 24 hours through a dedicated reporting portal.
The commission said the framework is designed to strengthen cybersecurity oversight in a sector that handles vast volumes of sensitive consumer and national infrastructure data.
Cyber threats targeting telecom networks can lead to service disruptions, data breaches affecting subscriber information, malware infections and other attacks capable of crippling communications systems, according to the regulator.
By introducing faster reporting timelines, the commission said it hopes to improve sector-wide situational awareness and ensure quicker response to threats before they escalate into major outages or data compromises.
The framework also requires telecommunications companies to establish dedicated Security Operations Centres (SOC) to monitor networks continuously for suspicious activity and cyber threats.
These centres are expected to detect and report malicious activities promptly while coordinating responses internally.
In addition, each operator must designate a cybersecurity lead responsible for working with the commission’s Computer Security Incident Response Team (CSIRT) to share intelligence and coordinate responses to incidents affecting the communications ecosystem.
The NCC said the new framework forms part of broader efforts to strengthen resilience across Nigeria’s communications infrastructure and promote a unified cybersecurity posture in the sector.
The measures come amid growing global and domestic concern over data breaches and cyber intrusions targeting companies that manage large volumes of digital information.
Telecommunications companies, which serve as gateways for internet traffic, mobile banking, messaging and other digital services, are increasingly seen as critical infrastructure vulnerable to cyber threats.
Nigeria’s telecom regulator has in recent years tightened rules around data protection and network security as the country’s digital economy expands.
Telecom
US Court Dismisses All Claims Against Binance in Major Anti-Terrorism Lawsuit Victory

A United States federal court in the Southern District of New York has comprehensively dismissed all claims against Binance, the world’s largest cryptocurrency exchange by registered users, in a high-profile lawsuit under the Anti-Terrorism Act (ATA).

Binance
The 62-page decision represents a decisive legal victory, rejecting allegations from 535 plaintiffs who claimed the platform provided material support linked to 64 terrorist attacks.
The court meticulously examined and dismissed every central allegation, ruling that plaintiffs failed to establish Binance assisted terrorists, associated itself with the attacks, participated in or sought to advance them, or engaged in any conspiracy with terrorist organisations.
This full dismissal underscores the absence of evidence supporting the claims, affirming Binance’s long-standing position that the suit was meritless.
Binance General Counsel Eleanor Hughes described the outcome as “a complete vindication of all false allegations.” She emphasised: “The court has unambiguously rejected the false and damaging narrative that Binance assisted terrorists.
“We have always maintained these claims were without merit, and today’s ruling confirms that. We will continue to defend ourselves aggressively against any litigation or reporting that misrepresents who we are and how we operate.”
While the ruling grants plaintiffs 60 days to file an amended complaint in light of a recent appellate decision, Binance expressed strong confidence that no revisions can remedy the “fundamental deficiencies” identified by the court. The exchange views this as a thorough examination and rejection of the underlying assertions.
Binance reaffirmed its commitment to industry-leading compliance infrastructure, proactive regulatory engagement, and robust legal governance worldwide.
The company stressed that its operations do not support, facilitate, or enable terrorism in any form, and it plans to maintain constructive dialogue with regulators while pursuing vigorous defences against misleading narratives.
This development bolsters Binance’s position amid ongoing global scrutiny of crypto platforms, highlighting its operational integrity in a sector often targeted by unsubstantiated claims.
Telecom
TikTok Pumps $200k into AI Media Literacy for Sub-Saharan Africa at Nairobi Summit

TikTok has announced an additional $200,000 investment in AI media literacy initiatives across Sub-Saharan Africa during its third annual Safer Internet Summit in Nairobi, underscoring the platform’s push for safer online spaces amid rising digital challenges.

TikTok
The two-day event, themed #SaferTogether: ‘Innovation and Safety’, gathered government officials, regulators, safety partners, and industry leaders from the region. It builds on prior summits in Ghana (2024) and Cape Town (2025), focusing on collaborative solutions for online protection.
TikTok’s Head of Government Relations and Public Policy for Sub-Saharan Africa, Tokunbo Ibrahim, stated: “Our mission is clear: to share learnings, tackle challenges, and advance actionable solutions that protect citizens online. By uniting policymakers, innovators, and creators, we ensure all-inclusive conversations for a resilient digital landscape.”
Kenya’s Cabinet Secretary for ICT, Hon. William Kabogo, who opened the summit, added: “This reflects our commitment to collaboration, sector growth, and a safe digital space. We must advance digital innovation, responsible AI governance, and strong regional partnerships.”
Boosting AI Literacy with Local Partners
A summit highlight was TikTok’s expanded $2 million AI Literacy Fund, launched globally in November 2025. The new $200,000 in ad credits targets local organisations to combat misinformation and empower users.
In Sub-Saharan Africa, initial grantees include:
Mtoto News (Kenya): Producing content to help youth engage responsibly with AI.
Africa Check (Nigeria, South Africa, Kenya): Enhancing fact-checking against AI-generated deepfakes.
CJID/DUBAWA (West Africa): Amplifying truth via independent fact-checking to fight information disorder.
Valiant Richey, TikTok’s Global Head of Partnerships, Elections & Market Integrity, said: “We partner with trusted locals because their expertise makes AI literacy impactful, empowering communities as viewers or creators.”
Transparency and Moderation Advances
Delegates explored TikTok’s AI-driven safety measures, including mandatory labelling of AI-generated content (AIGC), advanced detection, and partnerships like the Coalition for Content Provenance and Authenticity (C2PA) for watermarking.
With over 100 million daily uploads, AI aids proactive moderation: Q3 2025 data shows 14 million videos removed in Sub-Saharan Africa, 96.7% via automated tech, complementing human oversight.
The summit ended with pledges for ongoing digital safety efforts across the region.
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