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The Telco Business As a Service Provider

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Arunma Oteh, DG, Securities and Exchange Commission
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The recent feud between MTN, Glo, Airtel and Etisalat – , Nigeria’s big four mobile operators and the Nigeria Communications Communication (NCC), the industry regulator leading to a hefty cumulative fine of N1.17 billion threw up several mindboggling questions.

One of such on the minds of the subscribers: did NCC act on behalf of the customers and if so, why are the funds going to the regulator, rather than the subscriber?

Again, the question arises: who loses if the NCC asks non-cooperating operators to leave in ‘national interest’?

Answers to the second question put more issues of ‘national interest’ at the front burner. Who defines ‘national interest’?

Bolaji Abdulahi, the Minister of Sports, recently gave an insight to the ‘national interest’ question with a new twist when he stopped the football federation from signing on the Belgian Tom Saintfeit, as national technical director – ‘in national security interest’.

In the instance of telcos vs. NCC the national question issue has even become indistinctive, especially since Nigeria has no fall back national carrier.

Globacom was awarded a ‘second national carrier’ status, but its posturing in terms of ‘national interest’ is subject for another discuss.

Mobile operators in Nigeria got on the wrong side of the law following failure of key performance indicator (KPI), carried out by the industry watchdog.

In communicating to the telcos on their continued KPI failures, Ms. Josephine Amuwa, Director of legal and regulatory services, and Ubale Maska, Head of compliance monitoring and enforcement at NCC noted that the Commission had noted that the operators quality of services (QoS) performance in the months of January and February 2012 were below the ‘specified thresholds.’

“However, for the purpose of enforcement of the new Quality of Service Regulations, the Commission had taken these periods as grace period.” It subsequently ordered the foursome to pay the cumulative fine of N1.170 Billion for the months of March and April, 2012 on or before May 21, 20112; with a caveat that failure to comply automatically attracts addition N2.5 million daily fines.

As the arguments swung left and right, the way out of the quagmire of poor QoS offered by telcos is for them to first see themselves as ‘service providers’ rather than ‘network operators’.

Hugh Bradlow, chief technology officer of Australia’s Telstra noted that the “telecommunications industry is, at its heart, a service provider business – we just got a bit distracted for a 100 years or so by being ‘network operators’ because we had this large asset that gave us control over services.

So at the heart of the operators have always being – profit – rather than service or so many Nigerians see them.

Profit drives the ‘networks’ to load their system, roll out services even when they are aware of poor QoS as a result of over-capacity utilization leading to network congestions.

Bradlow believes that with the emerging telecom ecosystem occasioned by competing new technologies, telcos should instead “focus on delivering a holistic customer experience that empowers the consumer and business and allow them to get the most out of their services – fixed as well as mobile.”

He spoke at the GSMA Mobile Asia Expo 2012 last week  and noted that Telstra is “working on a wide range of partnerships with all sorts of players in the industry, ranging from our large traditional vendors, to new startups to the so-called over-the-top players. We are doing this to ensure that we can deliver the best possible user experience to our customers.”

Perhaps, as often cited by critics, it would do Nigerian operators a world of good if they re-invent their business module to fit into the peculiar operating environment rather than the one-fit-all approach seem to be adopted in a challenging terrain as Nigeria.

It would do them better to present themselves as one-partner-with-Nigeria, rather than businesses that repatriate capital out the Nigerian economy.

The NCC appears to be in a no-win-situation – it would swim or sink with the operators’ overbearing tendencies rather than revert to the pre-GSM Nitel monopoly days. The operators seem aware of the fact that Nigeria has no fall-back backbone; hence they would remain its ‘beautiful bride’.

Franco Bernabe, GSMA chairman is already predicting more growth by 2015 that would see 9.1 billion mobile connections, 4.6 billion subscribers, 3.2 billion mobile broadband connections and 350 million LTE connections, generating $1.9 trillion and providing close to 10 million jobs.

To achieve this goal, Bernabe noted there was need for more investments, condoned by a healthy competitive and fair regulatory environment.

 


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General News

Lagos Unveils Plan for 24-hour Electricity Supply in the State

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Lagos State Government has unveiled an ambitious roadmap to end the “culture of blackouts” and establish a 24-hour electricity market driven by private sector investment, smart metering and independent power generation across the state.

Lagos Unveils Plan for 24-hour Electricity Supply in the State

Biodun Ogunleye, commissioner for Energy and Mineral Resources, middle at the press briefing

 

Biodun Ogunleye, commissioner for Energy and Mineral Resources, disclosed this during the 2026 Ministerial Press Briefing held in Alausa, Ikeja, on Monday, where he presented the achievements and strategic direction of the ministry under the Babajide Sanwo-Olu administration.

Ogunleye said the state had commenced aggressive reforms following the implementation of the Lagos State Electricity Law 2024, describing the initiative as a major step towards making Lagos the leading subnational electricity market in Africa.

According to him, the administration’s long-term objective is to deliver between 95 and 100 per cent grid availability, achieve full metering penetration and reduce energy losses to single digits by 2030.

“The administration’s plan for a farewell to the culture of blackouts rests on strong regulatory institutions, investor-friendly policies, independent power generation and full metering,” Ogunleye said.

He disclosed that the Lagos State Electricity Regulatory Commission (LASERC), had already begun licensing operators, enforcing regulatory standards and strengthening consumer protection mechanisms within the emerging electricity market.

Ogunleye revealed that 14 licences and permits had already been issued to compliant operators, while the state planned to commence a 100 per cent metering initiative from July 2026.

The commissioner said Lagos was also developing an Artificial Intelligence-powered monitoring system known as the “Electric Eye of Lagos” to provide real-time visibility across electricity trading and power delivery activities statewide.

According to him, the state was finalising market rules, grid interface guidelines and consumer supply codes to support a competitive and investor-friendly electricity ecosystem.

Ogunleye disclosed that Lagos currently has 12 Independent Power Producers under regulation, with seven already fully operational commercially.

He added that the state government was facilitating strategic energy infrastructure projects to improve reliability and industrial growth.

Among the major projects highlighted was the 37.7-kilometre Badagry electricity infrastructure corridor, which includes three high-voltage distribution towers crossing the Gbaji Lagoon and the rehabilitation of 33kV lines linking Gbaji, Seme, Owode and Apa.

The commissioner also announced plans for a major Lekki-Epe Integrated Energy Corridor featuring a 132kV bulk transmission line stretching from Ajah to Alaro City alongside a parallel gas pipeline network.

Ogunleye stated that the government had significantly expanded public lighting infrastructure through the deployment of 42,000 smart solar streetlights across major roads and highways in Lagos.

He said 22,000 conventional streetlights had already been replaced with solar-powered systems on corridors including Gbagada-Oshodi Expressway, Lekki-Epe Expressway, Lagos Island Expressway and Ikorodu Road.

The commissioner further disclosed that nearly 40,000 solar-powered streetlights were now operational across the state.

On power interventions in public institutions, Ogunleye said Gbagada General Hospital now enjoys between 21 and 22 hours of uninterrupted electricity daily following the installation of 2MVA and 1MVA transformers.

He added that renewable energy upgrades had also been completed in 52 secondary schools and 11 primary healthcare centres through lithium-ion battery replacement projects.

 


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Group Backs Constitutional Challenge against X Restriction in Tanzania

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Paradigm Initiative (PIN) has thrown its support behind an ongoing constitutional case before the High Court of Tanzania challenging restrictions on access to X, formerly known as Twitter, in the East African country.

Group backs constitutional challenge against X restriction in Tanzania

A determination on the matter is expected on May 22, 2026.

The case was filed in 2025 by Tanzanian lawyers, Tito Elia Magoti and Kumbusho Dawson Kagine, as a public interest constitutional challenge against the Minister for Communications and Information Technology, the Tanzania Communications Regulatory Authority (TCRA), and the Attorney General.

The applicants are seeking judicial intervention on the constitutionality of actions restricting access to digital platforms under the Constitution of the United Republic of Tanzania and the Basic Rights and Duties Enforcement Act.

The dispute stems from restrictions imposed on May 20, 2025, which have rendered X inaccessible to users in Tanzania except through the use of Virtual Private Networks (VPNs).

The applicants argued that the restriction violates constitutional rights guaranteed under Articles 18, 20 and 29, including freedom of expression, access to information and freedom of assembly.

They further contended that the measures were blanket in nature, disproportionate in impact and introduced without public consultation or clear legal justification.

According to court filings, the restriction has disrupted access to public health information, affected digital and media-related livelihoods, constrained journalistic activities and undermined civic participation.

The applicants also noted that forcing citizens to rely on VPNs imposes additional financial and potential legal burdens while fragmenting communication within the country.

Supporting the suit, PIN said restrictions of such nature undermine constitutional guarantees and risk establishing disproportionate state control over digital spaces.

Executive Director of PIN, Gbenga Sesan, said the case raises critical questions about the limits of state power in regulating digital platforms.

“Where restrictions are imposed, they must meet constitutional thresholds of legality, necessity and proportionality.

“Blanket disruptions of access to widely used platforms threaten not only freedom of expression but also the broader ecosystem of civic participation and access to information,” Sesan said.

In response, the respondents denied claims that the restriction on X in Tanzania constitutes a global concern.

They maintained that the action was lawful and necessary to ensure public safety, public health and public morals.

The respondents further argued that the owner of X had been given prior notice to comply with Tanzanian laws and procedures before the restriction was imposed.

They said access to the platform was restricted due to the owner’s alleged failure to comply with local regulatory requirements.

The case remains pending before the High Court of Tanzania, with observers saying its outcome could define constitutional boundaries for digital platform restrictions and shape digital rights jurisprudence across the region.


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Xenophobic Attacks: Anonymous Nigeria Threatens to Leak South African Stolen Data

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Anonymous Nigeria, hacktivism, known for launching coordinated cyberattacks and protests in support of socio-political movements, has threatened to leak stolen South African government data unless its demands were met.

Xenophobic Attacks: Anonymous Nigeria Threatens to Leak South African Stolen Data

The group, called for the department to stop xenophobic attacks on Nigerians in South Africa, or it will expose the data.

“They call themselves correctional services, but they can’t correct the citizens. What a shame,” the group said in its Telegram channel, MyBroadband reported.

“They killed a lot of Nigerians while the so-called correctional services watched and the ministry of justice.”

It is immediately know if Anonymous Nigeria is affiliated to Nullsec Nigeria.

But in a post on a hacker forum, Nullsec Nigeria included a link showcasing an example of data stolen from the department.

It included two bid invitation notices, bid results, a copy of the bids received, and a notice of a bid awarded in various formats.

“We’ll expose all your evil deeds for the world to see, unless this attack stops. But if not, we’ll leak everything they got,” Nullsec Nigeria said.

“Unless the government of South Africa ends these xenophobic attacks on Nigeria, we’ll expose everything about you, your evil deeds will be exposed, and the world shall know.”

MyBroadband asked the Department of Correctional Services about the claimed breach and Nullsec Nigeria’s demands, but it did not immediately respond to our questions.

Nullsec Nigeria also claimed responsibility for breaching several other entities in South Africa, while responding to an X post about its OpSouthAfrica campaign in its Telegram channel.

“I wanna express something here. I saw a report on the #OpSouthAfrica hack by Nullsec Nigeria, but it was stolen by another person,” it said. “Tag the real breachers next time.”

In a separate thread on the hacker forum, Nullsec Nigeria also claimed responsibility for breaching the Ephraim Mogale Local Municipality’s systems.

It claimed to have hacked the local government’s website and threatened to expose “everything you got for others to see how heartless you are. You killed mothers, brothers, students.”

Nullsec Nigeria said the breach and the threats were in response to the xenophobic attacks on and killing of Nigerians and the South African government’s supposed silence on the issue.

“These attacks are still going on in the dark, and we’ll expose them all. If the South African government doesn’t act first, the whole of South Africa will suffer,” it said.

“This is just a wave. These documents are about 11GB, but we decided to pull just this one.”

Its post included two images: one for a public hearing and another, a handwritten tender document for the appointment of an insurance service provider.

It also included a link to several other documents, including an old annual report, council resolutions, financial statements, and various other notices.

The Nigerian Government recently announced plans to bring citizens back to the country from South Africa after violent protests over foreign nationals in the country erupted earlier in May.

President Cyril Ramaphosa condemned the protests and criminal acts directed at foreign nationals in his From the Desk of The President weekly newsletter on 11 May 2026.

He emphasised the recent demonstrations and attacks did not represent the views of the South African people, nor the government’s policy.

“These are the acts of opportunists who are exploiting the legitimate grievances, particularly those of the poor, under the false guise of ‘community activism’,” The President said.

“Some of these people are assuming functions that only state officials are permitted to perform, including stopping people to check identification and conducting searches of private property.”

He added that such lawlessness would not be tolerated, regardless of who the perpetrators or victims were.


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