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The Telco Business As a Service Provider

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Arunma Oteh, DG, Securities and Exchange Commission
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The recent feud between MTN, Glo, Airtel and Etisalat – , Nigeria’s big four mobile operators and the Nigeria Communications Communication (NCC), the industry regulator leading to a hefty cumulative fine of N1.17 billion threw up several mindboggling questions.

One of such on the minds of the subscribers: did NCC act on behalf of the customers and if so, why are the funds going to the regulator, rather than the subscriber?

Again, the question arises: who loses if the NCC asks non-cooperating operators to leave in ‘national interest’?

Answers to the second question put more issues of ‘national interest’ at the front burner. Who defines ‘national interest’?

Bolaji Abdulahi, the Minister of Sports, recently gave an insight to the ‘national interest’ question with a new twist when he stopped the football federation from signing on the Belgian Tom Saintfeit, as national technical director – ‘in national security interest’.

In the instance of telcos vs. NCC the national question issue has even become indistinctive, especially since Nigeria has no fall back national carrier.

Globacom was awarded a ‘second national carrier’ status, but its posturing in terms of ‘national interest’ is subject for another discuss.

Mobile operators in Nigeria got on the wrong side of the law following failure of key performance indicator (KPI), carried out by the industry watchdog.

In communicating to the telcos on their continued KPI failures, Ms. Josephine Amuwa, Director of legal and regulatory services, and Ubale Maska, Head of compliance monitoring and enforcement at NCC noted that the Commission had noted that the operators quality of services (QoS) performance in the months of January and February 2012 were below the ‘specified thresholds.’

“However, for the purpose of enforcement of the new Quality of Service Regulations, the Commission had taken these periods as grace period.” It subsequently ordered the foursome to pay the cumulative fine of N1.170 Billion for the months of March and April, 2012 on or before May 21, 20112; with a caveat that failure to comply automatically attracts addition N2.5 million daily fines.

As the arguments swung left and right, the way out of the quagmire of poor QoS offered by telcos is for them to first see themselves as ‘service providers’ rather than ‘network operators’.

Hugh Bradlow, chief technology officer of Australia’s Telstra noted that the “telecommunications industry is, at its heart, a service provider business – we just got a bit distracted for a 100 years or so by being ‘network operators’ because we had this large asset that gave us control over services.

So at the heart of the operators have always being – profit – rather than service or so many Nigerians see them.

Profit drives the ‘networks’ to load their system, roll out services even when they are aware of poor QoS as a result of over-capacity utilization leading to network congestions.

Bradlow believes that with the emerging telecom ecosystem occasioned by competing new technologies, telcos should instead “focus on delivering a holistic customer experience that empowers the consumer and business and allow them to get the most out of their services – fixed as well as mobile.”

He spoke at the GSMA Mobile Asia Expo 2012 last week  and noted that Telstra is “working on a wide range of partnerships with all sorts of players in the industry, ranging from our large traditional vendors, to new startups to the so-called over-the-top players. We are doing this to ensure that we can deliver the best possible user experience to our customers.”

Perhaps, as often cited by critics, it would do Nigerian operators a world of good if they re-invent their business module to fit into the peculiar operating environment rather than the one-fit-all approach seem to be adopted in a challenging terrain as Nigeria.

It would do them better to present themselves as one-partner-with-Nigeria, rather than businesses that repatriate capital out the Nigerian economy.

The NCC appears to be in a no-win-situation – it would swim or sink with the operators’ overbearing tendencies rather than revert to the pre-GSM Nitel monopoly days. The operators seem aware of the fact that Nigeria has no fall-back backbone; hence they would remain its ‘beautiful bride’.

Franco Bernabe, GSMA chairman is already predicting more growth by 2015 that would see 9.1 billion mobile connections, 4.6 billion subscribers, 3.2 billion mobile broadband connections and 350 million LTE connections, generating $1.9 trillion and providing close to 10 million jobs.

To achieve this goal, Bernabe noted there was need for more investments, condoned by a healthy competitive and fair regulatory environment.

 


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General News

Anti Graft Agencies Raise Alarm over Rising Crypto-Linked Financial Crimes

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Ola Olukoyede, chairman, Economic and Financial Crimes Commission (EFCC), has raised concerns over the growing threat of cryptocurrency-related crimes in the country.

Anti Graft Agencies Raise Alarm over Rising Crypto-Linked Financial Crimes

Olukoyede made this known at the inauguration of the United Nations Office on Drugs and Crime (UNODC) Country Programme for Nigeria 2026–2030, on Friday in Abuja.

The EFCC boss revealed that the world lost more than 160 billion dollars to illicit transactions involving digital currencies in 2025.

Olukoyede highlighted the risks posed by cryptocurrencies such as Bitcoin.

He noted that criminal networks were increasingly exploiting technological advancements, global financial systems, and governance gaps to facilitate illicit activities.

“Last year, the world lost over 160 billion dollars to illicit transactions in cryptocurrencies.

”Tackling these challenges requires coordinated national responses, strong institutions and sustained intelligence-driven strategies,” he said.

He said that the UNODC programme came at a time when Nigeria and the global community were grappling with evolving threats from transnational organised crime, financial crimes, illicit financial flows, and cyber-enabled offences.

Olukoyede said the programme represented a strategic foundation for collective efforts to strengthen the rule of law.

This, he said, included enhancing the criminal justice system and protecting institutions and communities from violence, crime, and financial corruption.

He noted that the programme’s focus on combating corruption and illicit financial flows was particularly significant to the EFCC, given the enormous economic and social costs of such crimes on Nigeria.

“The imperative of sustained action to turn the tide cannot be overstated,” he said.

The EFCC chairman expressed pride in the commission’s longstanding partnership with UNODC, stating that the collaboration had strengthened institutional capacity and improved Nigeria’s response to economic and financial crimes.

He said the partnership had supported reforms and operational frameworks that enhanced the agency’s effectiveness in tackling corruption and related offences.

Olukoyede expressed optimism that the programme would further improve national security and safeguard the future of Nigerians through strengthened collaboration and shared operational experiences.

He stressed the need to continuously refine frameworks and ensure that Nigeria’s institutions and citizens remain at the centre of all collaborative efforts.

The EFCC boss commended UNODC for initiating the programme and reaffirmed the commission’s commitment to supporting its implementation to achieve measurable outcomes for Nigeria and the wider region.

Dr Musa Aliyu, SAN, chairman, Independent Corrupt Practices and Other Related Offences Commission (ICPC),  in his remarks, called for stronger collaboration among institutions to address Nigeria’s growing security and corruption challenges.

Aliyu said Nigerian society was currently grappling with multiple social ills, stressing that no single agency could effectively tackle the challenges alone.

According to him, the country faces complex and interconnected threats, including violent extremism, organised crime, illicit financial flows, smuggling, and other serious offences.

“There is a common point of truth, Nigerian society is entangled with many ills, and no agency can fight them alone,” he said.

The ICPC boss noted that these challenges also posed significant threats to the nation’s criminal justice system, warning that no society could remain secure under such conditions.

He, however, expressed optimism that through strategic partnerships and collective efforts, Nigeria could overcome the challenges.

Aliyu described the UNODC Country Programme as timely and appropriate, given the scale and urgency of the issues confronting the nation.

He emphasised the importance of international support, noting that Nigeria’s progress in tackling crime and corruption had been strengthened by its collaboration with global partners, particularly the United Nations.

The ICPC chairman said the partnership between the commission and UNODC had been beneficial to Nigerian society, contributing to efforts aimed at strengthening institutions and improving governance.

He congratulated UNODC on what he described as a significant milestone and a “grand stride” in supporting Nigeria’s fight against crime and corruption.

Aliyu reaffirmed ICPC’s commitment to continued collaboration, assuring stakeholders of the commission’s readiness to work with UNODC and other partners toward national development.

“I assure you of our continued support and willingness to work together for the growth and betterment of Nigeria,” he said.


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NCC to Curb SIM Fraud, Strengthen Digital Security with New Platform

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Nigerian Communications Commission (NCC) has unveiled plans to introduce a Telecoms Identity Risk Management System (TIRMS) platform to tackle SIM-related fraud, strengthen digital security and boost confidence in Nigeria’s digital economy.

NCC to Curb SIM Fraud, Strengthen Digital Security with New Platform

Aminu Maida, executive vice chairman of the commission, disclosed this on Thursday in Abuja at a stakeholders’ consultative forum on the proposed platform and planned regulatory changes.

Maida, represented by Rimini Makama, executive commissioner, Stakeholder Management, said the Mobile Station International Subscriber Directory Number (MSISDN), commonly known as SIM or mobile phone number, had become central to financial transactions, digital identity and access to services, but warned that its widespread use had also created vulnerabilities.

He noted that fraudulent activities linked to recycled, swapped, churned and barred SIMs had emerged as a major channel for identity theft and financial crimes, weakening trust in digital platforms.

He said, “The Mobile Station International Subscriber Directory Number commonly known as the SIM or mobile phone number has evolved into a critical identifier underpinning financial transactions, digital authentication, and access to essential services across all sectors of our economy.

“This evolution, however, has created new and challenging vulnerabilities. The fraudulent use of churned, recycled, swapped, and barred MISISDN’s has become a significant vector for financial fraud and identity theft, eroding public trust in our digital platforms and undermining the identity of systems we have worked hard to build.

“It is in direct response to these challenges that the Commission has initiated the Telecoms Identity Risk Management System Platform.”

According to him, the platform will enable service providers to verify mobile numbers flagged for suspicious or fraudulent activities before granting access, a move expected to reduce exposure to fraud and improve accountability.

He added that the system would enhance coordination among regulators, financial institutions and security agencies to build a more resilient digital ecosystem.

To support the rollout, the commission has proposed amendments to its Quality of Service Business Rules and the Registration of Communications Subscribers framework.

The proposed changes will require telecom operators to notify subscribers at least 14 days before recycling their lines and to upload details of churned numbers to the platform within seven days.

The amendments also introduce stricter provisions for blocking fraudulently registered or misused SIMs, aimed at improving transparency and protecting consumers.

Maida said the initiative reflects the commission’s commitment to collaboration and a whole-of-government approach to addressing digital risks, urging stakeholders to actively contribute to shaping the framework.

Also speaking, Olatokunbo Oyeleye, director of Cybersecurity and Internet Governance at the commission, emphasised the importance of trust in the digital economy.

“As rightly noted, digital trust is the operating licence of modern economy. Without it, nothing scales and with it everything accelerates. For our sector, this trust must be embedded across the entire value chain,” she said.

It was reported earlier that the NCC proposed that telecom operators must give subscribers a minimum of 14 days’ notice before deactivating their SIM cards over inactivity or post-paid churn.

The proposal was contained in a consultation paper titled Stakeholders Consultation Process for the Telecoms Identity Risks Management Platform, dated February 2026 and published on the Commission’s website.

Under the proposed amendments to the Quality-of-Service Business Rules, the NCC stated that “prior to churning of a post-paid line, the Operator shall send a notification to the affected subscriber through an alternative line or an email on the pending churning of his line.”

It added, “This notification shall be sent at least 14 days before the final date for the churn of the number.”

A similar provision was proposed for prepaid subscribers. The commission said, “prior to churning of a pre-paid line, the Operator shall send a notification to the affected subscriber through an alternative line or an email on the pending churning of his line,” stressing again that the notice “shall be sent at least 14 days before the final date for the churn of the number.”


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Kidnappers Now Use Banks to Collect Ransoms — Expert

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Dr. Kabir Adamu, a security expert, has raised concern that kidnappers in Nigeria are now using banks to collect ransom payments.

Kidnappers Now Use Banks to Collect Ransoms — Expert

Pix… CNBC

Adamu explained that in the past, kidnappers typically demanded cash payments for ransom.

However, there has been a noticeable shift to using mainstream banks for transactions.

Speaking on Arise News, Adamu, who is the CEO of Beacon Security and Intelligence Ltd, said this trend is worrying. In the past, kidnappers usually demanded cash, but now they are asking victims’ families to pay money through bank accounts.

He revealed that his team has tracked cases where ransom money was paid into bank accounts and successfully withdrawn.

Although he did not mention the banks involved, he said some progress is being made to address the issue.

Adamu explained that criminals previously used fintech platforms, but have now moved to traditional banks. This shift raises serious concerns about how well banks are monitoring transactions and following regulations.

He said Nigeria has improved its financial intelligence systems, especially after being removed from the Financial Action Task Force (FATF) gray list.

However, he noted that there are still weaknesses in how rules are enforced.

According to him, “A lot has been done in terms of policy, but there are still major gaps in operations and compliance.”

“We’ve monitored kidnapping for ransom cases where the ransom is being collected by formal banks,” Adamu said.

“My team and I were shocked when the ransom demand was made in a formal bank. It was paid and collected. I don’t want to mention the names of the two banks that were extremely guilty, but even for those two, progress is being made,” he said.

The security expert noted that although fintech platforms had previously been linked to ransom payments, criminals have now shifted their operations to traditional banking channels, raising significant concerns about compliance and oversight in the banking industry.

Adamu emphasized that this shift in tactics underscores the urgent need for stronger accountability measures and compliance standards within Nigeria’s financial institutions.

He also pointed out the challenges faced by regulatory bodies in fully addressing the issue, despite recent advancements in financial intelligence efforts.

“From the point of view of policy, a lot has been done, but from the point of view of operations, there is still a lot that remains to be done,” Adamu stated.

According to a report by SBM Intelligence, Nigeria’s kidnap-for-ransom crisis generated at least N2.57 billion for criminal groups between July 2024 and June 2025.

The report, titled “The Year Ahead at an Inflexion Point,” highlighted that despite kidnappers’ demands totaling N48 billion during the year, they only received N2.57 billion in actual payments.

 


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