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Signal Alliance Fetes Customers

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ignal Alliance, a frontline systems integration company in Nigeria, has rounded up the company’s first Customer Week. The week-long customer recognition and reward activity, which is an initiative aimed at identifying with and rewarding the customers of the company, included management visits to client’s sites and a gala dinner.

The exercise brought together representatives from about 20 corporate customers of Signal Alliance.

Collins Onuegbu, Chief Executive of Signal Alliance reiterated the commitment of the company in providing world-class solutions and systems. “Even though we pride ourselves as IT solutions experts of repute, we are aware that if you (customers) did not give us the opportunity to prove it, no one would have recognized our expertise.”

A cross-section of the customers, satisfied with the quality of service and customer relationship of the IT specialist firm, used the opportunity to request the organization to expand its products chain to cover other challenging areas of the business.

The customers, who are drawn from various sectors of the economy, expressed their attraction to the company’s speed of response and professionalism, saying that the company should replicate its quality service and strong customer relations in emerging areas of the IT industry.

Jide Ogunbanjo head regional operations, Lagos and South West for Galaxy Backbone Plc stated that as a customer, his company has enjoyed good relationship with Signal Alliance. “I would say they should keep up the good work; there is always room for improvement. I have seen their capability in many areas and i think they should just continue to be the company we have known them to be. Consistency is very important in this industry,” said Ogunbanjo.

Okey Njemanze, head, IT operations, Enterprise Bank Limited, said: “Having related with Signal Alliance, I can say without mincing words that they are proactive; before you think about it, Signal Alliance is ready there.”

He however tasked Signal Alliance to continuously spread their business focus. “They are good at it right now, and if they can put in the same effort and the same experience we’ve always known them for, and the same relationship to other parts of IT, they will still excel and you know everybody is looking for those who can help build their business.”

Njemanze explained that their business, being a service business, depends a lot on technology to render services to customers. “Those who are banking with us want a 24/7 access and if you see someone who will help you to ensure that service is on for 24/7, you will always want to have a relationship with them. So if they tell me today that they are moving to another area and I know they will excel there, I’ll follow them,” Njenanze enthused.

Onuegbu, noted that the most important thing for the company is to understand the mandate of its customers. “Every business has their mandate or what they want to achieve. So long as we align with them and help them achieve that, it will always be in business.”

Signal Alliance, which is a multi-award winning IT solutions provider for the financial, manufacturing and public sectors of the economy, has been around for more than a decade.        

 


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E-Financial

Global Money Week: Unity Bank Engages Students on Financial Literacy

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Unity Bank Plc has engaged students from all the geopolitical zones of the federation as it facilitated financial literacy training in 15 schools as part of activities to mark the 2024 Global Money Week.

The Financial Literacy Training was held as a strategy for driving financial inclusion of the Central Bank of Nigeria and Bankers Committee. Unity Bank’s Managing Director/Chief Executive Officer, Mrs. Tomi Somefun participated in the programme by facilitating training on financial literacy at NYSC Demonstration Secondary School, Calabar, Cross River State recently.

Mrs Somefun, who was represented by Unity Bank’s Chief Compliance Officer, Mrs. Patricia Ahunanya, provided the students with invaluable insights on the path to wealth creation, including imbibing savings habits, investing, and adopting money management skills early.

Her interaction with the students was aimed at instilling financial discipline and financial management skills for the attainment of financial independence and security while promoting a savings and investment culture. During the session, Mrs. Somefun acknowledged outstanding students and presented them with awards.

The Global Money Week (GMW) is an annual campaign dedicated to raising global awareness about the importance of promoting financial literacy among young people from an early age. The initiative focuses on equipping them with the knowledge, skills, attitudes, and behaviours essential for making informed financial decisions, leading to financial well-being. Each year, a minimum of 40,000 organizations participate in this endeavour, collectively impacting over 60 million children globally.

In Nigeria, the Central Bank of Nigeria, CBN, Banker’s Committee in collaboration with Junior Achievement Nigeria, coordinates the activities for Global Money Week, which sees the participation of financial institutions with nationwide coverage.

See photo highlights below:


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CBN Stops 4 Fintechs from Onboarding New Customers

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Central Bank of Nigeria (CBN) has issued a directive to four fintech companies, instructing them to halt the onboarding of new customers pending further notice.

CBN Stops 4 Fintechs from Onboarding New Customers

The affected fintechs—OPay, Palmpay, Kuda Bank, and Moniepoint—have been linked to allegations of accounts being used for illicit foreign exchange transactions.

Representatives from the companies confirmed that the CBN’s order is related to these allegations.

However, they noted that the directive might be misdirected, as the majority of the implicated accounts belonged to commercial banks, not fintech platforms.

“I can confirm that 90% of the accounts implicated in the illicit forex transactions are with commercial banks, and only 10% are with fintechs. Why then has the CBN not extended this directive to the commercial banks? We face a widespread issue here, and targeting fintechs seems like an unfair focus on the more vulnerable targets,” one of the sources explained.

The Economic and Financial Crimes Commission (EFCC) recently secured a court order to freeze at least 1,146 bank accounts owned by various individuals and companies allegedly involved in illegal foreign exchange transactions.

Justice Emeka Nwite, in a decision on the ex-parte motion presented by the anti-graft agency’s lawyer, Ekele Iheanacho, also approved the commission’s request to complete the investigation within 90 days.


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Banks Lose N2.09Bn to Frauds in Q4 2023 – FITC 

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Nigerian banks lost a total of N2.09 billion to frauds in Q4 2023 with mobile emerging as the top channel through which the largest amount was lost, according to report by Nairametrics.

Banks Lose N2.09Bn to Frauds in Q4 2023 – FITC 

This was revealed in the latest Fraud and Forgeries report released by the Financial Institutions Training Centre (FITC).

According to the report, the N2.09 billion loss recorded in Q4 was a 77.58% increase compared with N1.18 billion lost by the banks in Q3 2024.

FITC in the report also revealed that a total of 12,405 cases of fraud were recorded in Q4 2024. When compared to the 12,066 cases recorded in Q3, this shows a 2.81% increase.

“The data for the last quarter of 2023 indicates that computer/web fraud, mobile fraud, and POS-related fraud were the three most prevalent types of fraud, continuing the trend observed all year round in 2023,” the report added.

However, in terms of the actual loss through the channels, FITC said mobile fraud accounted for the highest loss at 17.039% with a value of N356.57 million, while suppression of cash entries accounted for 3.75%, totaling N78.45 million.

The report noted that there was an overall increase in the amount lost across all channels except for Bank Branch which recorded a decline and Van and Agents which didn’t record any fraud cases, while the amount lost via the web, bank branch, and PoS channel decreased.

“In their order of magnitude, the amount lost through the ATM channel grew by 711.15%, raising the value to 40.47 million from N4.99 million in Q3. POS fraud also witnessed a surge in the amount lost by 95.01% from N7.5 million to N14.6 million.

“For Web fraud, the amount lost increased significantly by 50.49%, rising from N19.12 million to N28.77 million. However, bank branch-related frauds saw a decline of 59.73%, with the amount lost shrinking from N884.96 million in the previous quarter to N356.34 million in Q4 2023,” it said.

Strengthening security in banks

Advising the banks to respond adequately to the rising cases of fraud, FITC said Nigerian banks will need to invest heavily in upgrading and fortifying their digital infrastructure. This, it said, involves implementing cutting-edge cybersecurity measures, robust identity verification systems, and real-time transaction monitoring.

According to the organization, regular security audits and penetration testing are essential for promptly identifying and addressing system vulnerabilities.

“Furthermore, banks should prioritize customer and employee education to raise awareness about prevalent fraud schemes and promote effective prevention practices. Collaborating closely with law enforcement agencies is crucial to enhancing the capacity for investigating and prosecuting fraud cases.

“Regulatory compliance should be a top priority, requiring banks to stay current with evaluating regulations related to fraud prevention and data security.

Compliance not only ensures adherence to legal standards but also demonstrates a commitment to safeguarding customers’ financial assets,” FITC advised.

It added that following these recommendations would empower Nigerian commercial and merchant banks to better protect themselves and their customers against fraud and forgeries in the current situation.

 


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