Connect with us

Telecom

NCC Sensitises Telecom Consumers on Rights

Published

on

ncc logo.jpg
Kindly share this post

The Nigerian Communications Commission (NCC), has again called on telecom subscribers to dial 622 toll free for complaints and send STOP to 2442 for unsolicited messages.

The commission made the call at its 84th Consumer Outreach Programme (COP), in Abuja on Thursday.

The outreach, with the theme: “Information and Education as Catalyst for Consumer Protection, was held at the University of Abuja Teaching Hospital.

Prof. Umar Danbatta, the Executive Vice Chairman of NCC, said the outreach was to bridge the gap between consumers and operators in telecom services.

Represented by Mr Ismail Adedidga, Deputy Director, Information and Reference Unit, Danbatta said the consumer formed the force in the telecom industry and had rights.

“The programme is to have an interface between the regulator, consumers and operators to resolve pressing issues that have to do with the consumers in the delivery of telecom services.”

Danbatta implored the telecom consumers to utilise the platforms provided by the commission to resolve complaints against telecom services.

Mr Abdullahi Maikano, Director, Consumer Affairs Bureau, said the programme would enable NCC, telecom consumers and operators to discuss and proffer solutions to their problems and ensure effective service delivery.

Represented by his Deputy Director, Mr Emphraim Nwokonnaya, Maikano said the programme would leverage on protection of the consumers from telecom providers deviating from the rules of operation.

“The COP seeks to educate the consumer and other stakeholders on contemporary issues of interest in the industry. “It will also serve as a feedback mechanism for the commission in making regulatory interventions for the benefit of the consumers and the industry as a whole.

“At the NCC, the telecom consumers are the target beneficiary of all our activities and they are the focus in enjoying good services and protection from unwholesome practices of some service providers.

“Consumer education is identified by NCC as an effective mechanism that prevents consumers from being exploited in the industry”, Maikano said.

He reiterated that the NCC had developed initiatives to ensure the proper education and protection of the telecom consumers.

According to him, some of those initiatives include, the outreach programmes, consumer town hall meetings across the country and interactive platforms on the social media.

Mr Ayola Oke, a representative of Consumer Advocacy Groups, said telecom consumers were the “paymasters of the telecom industry.’’

Oke added that without the communication activities of consumers, telecom operators would not be in existence.

Mr Ali Nuhu, Face of 2017 Nigerian Telecom Consumers, urged the consumers to maximise every platform provided by the commission to resolve unsolicited messages and calls to their mobile lines.

Nuhu said telecom consumers were the king in the industry and deserved the best of services. Highlight of the programme was an interactive session between service providers – MTN, GLO, Airtel, Etisalat, and telecom consumers.

The session was to enable the providers to react and proffer solutions to the challenges encountered by the consumers in the process of using their mobile lines.

The outreach commenced with a march from NCC headquarters, Banex Plaza, Gwarinpa Estate, Kubwa, Zuba, Giri junction and terminated at the venue of event in Gwagwalada.

The NCC, in July 2016, mandated telecom operators to stop unsolicited messages to consumers, violation of the rule which attracts a fine. The NCC also provided `Do Not Disturb (DND)’ code by sending `STOP’ to 2442 or dialing 622 for complaints.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

MTN Nigeria Crowns Ayo Benzi Winner of Next Afrobeats Star

Published

on

L-R: Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria; Ayodeji Benson, Winner, Next Afrobeats Star Reality Show (Season 1) and Emamoke Ogoro, General Manager, Brand and Communication, MTN Nigeria, at the grand finale of the Next Afrobeats Star Reality Show (Season 1), held at the Ultima Studios, Lekki, Lagos on Saturday, December 13, 2025.
Kindly share this post

MTN Nigeria, in collaboration with ONErpm and Ultima Studios, has announced Ayodeji Benson, popularly known as Ayo Benzi, as the winner of the maiden edition of the Next Afrobeats Star reality show.

MTN Nigeria Crowns Ayo Benzi Winner of Next Afrobeats Star

L-R: Onyinye Ikenna-Emeka, Chief Marketing Officer, MTN Nigeria; Ayodeji Benson, Winner, Next Afrobeats Star Reality Show (Season 1) and Emamoke Ogoro, General Manager, Brand and Communication, MTN Nigeria, at the grand finale of the Next Afrobeats Star Reality Show (Season 1), held at the Ultima Studios, Lekki, Lagos on Saturday, December 13, 2025.

The grand finale, held on Sunday night at Ultima Studios in Lekki, Lagos, marked the climax of a nationwide talent search that began in September with over 15,000 aspiring musicians.

After weeks of auditions, mentorship, and rigorous training, five finalists – Ayo Benzi, Dave Cash, Kaeko, Somto O’Laker, and Lucky Yay – battled for the top prize in a high-energy showcase of performance and artistry.

At the end of the electrifying contest, Ayo Benzi emerged victorious, securing a ₦150 million music deal. Dave Cash was named first runner-up with ₦100 million, while Kaeko, Somto O’Laker, and Lucky Yay received ₦75 million, ₦50 million, and ₦25 million respectively.

Throughout the season, contestants were mentored by leading Afrobeats producers Sarz, Puffy Tee, P Prime, and Andre Vibez. Benzi, who was part of Puffy Tee’s team, credited the mentorship programme for sharpening his craft and stage presence.

Speaking at the event, Onyinye Ikenna-Emeka, Chief Marketing Officer of MTN Nigeria, said the initiative reflects the company’s commitment to youth empowerment and cultural expression.

“The Next Afrobeats Star platform is about creating real opportunities for young Nigerians and giving their talent the structure, visibility, and support it deserves.

“Afrobeats continues to place Nigeria on the global cultural map, and MTN is proud to be enabling the next generation of artists who will take this sound even further,” she said.

She added that the finale was not just a competition but a celebration of growth and readiness for the global stage.

In his acceptance speech, Ayo Benzi described the victory as a defining moment in his career.

“A big thank you to MTN. From the audition days, the treatment MTN has given us has been amazing. God bless the brand,” he said.

The finale also featured guest performances by Afrobeats stars Iyanya and Bella Shmurda, adding glamour to the night and reinforcing the show’s connection to the wider music ecosystem.

With the successful conclusion of the season, MTN Nigeria and its partners reaffirmed their role in championing youth ambition, supporting creative industries, and shaping the future of Nigerian music through platforms that turn potential into opportunity.


Kindly share this post
Continue Reading

Telecom

T2 Faces NCC Probe in Benue Over Major Service Outage in 9 LGAs

Published

on

Kindly share this post

T2, formerly known as 9mobile, is under investigation by the Nigerian Communications Commission (NCC) in Benue State for an undisclosed incident disrupting USSD, SMS, voice, and data services across nine local government areas.

T2 Faces NCC Probe in Benue Over Major Service Outage in 9 LGAs

T2

The affected areas include Ado, Agatu, Gwer East, Gwer West, Konshisha, Obi, Ohimini, Okpokwu, and Otukpo, as detailed in an advisory on the NCC Major Outages Portal, which tracks significant disruptions reported by Mobile Network Operators (MNOs) and Internet Service Providers (ISPs).

Neither T2 nor its public relations firm, Chain Reactions, has responded to inquiries on the outage’s cause or restoration efforts as of this report.

The NCC’s continued reference to the operator as 9mobile, months after its public rebranding to T2 in August 2025, has sparked questions about whether the name change was formally notified to the regulator.

This probe aligns with NCC mandates requiring operators to disclose major outages, their impacts, and timelines for fixes, with compensation obligatory for disruptions exceeding 24 hours under the Consumer Code of Practice Regulations.

Industry watchers note that such incidents, often linked to fibre cuts, power failures, or infrastructure faults, underscore ongoing challenges in Nigeria’s telecoms sector, particularly amid T2’s subscriber losses post-rebrand. NCC vows transparency via its portal to hold operators accountable and protect consumers.


Kindly share this post
Continue Reading

Telecom

NCC Unveils Draft 5-Year Spectrum Roadmap, 60 GHz License-Exempt Guidelines to Boost Broadband, Innovation

Published

on

Kindly share this post

Nigerian Communications Commission (NCC) has unveiled two pivotal regulatory draft documents aimed at reshaping Nigeria’s communications sector over the next five years and fast-tracking deployment of ultra-high-speed wireless technologies.

NCC Unveils Draft 5-Year Spectrum Roadmap, 60 GHz License-Exempt Guidelines to Boost Broadband, Innovation

NCC

In a public notice dated December 19, 2025, and issued pursuant to its mandate under the Nigerian Communications Act (NCA) 2003, the Commission published the Draft 5-Year Spectrum Roadmap for the Communications Sector (2025–2030) and Draft Guidelines for the Use of the 60 GHz License-Exempt Band for Multi-Gigabit Wireless Systems.

Both documents are accessible on the NCC website for stakeholder review, with the roadmap outlining strategic spectrum planning, allocation, and management to optimise utilisation, support emerging technologies like 5G and IoT, expand broadband access, and align with global best practices.

The Spectrum Roadmap emphasises four core pillars: bridging the digital divide through low-band spectrum and satellite services, attracting investments via flexible licensing models, enhancing service quality with mid-band optimisation, and fostering innovation in areas such as direct-to-device connectivity and secondary spectrum trading.

It sets ambitious targets including universal 4G coverage nationwide, 50 per cent 5G penetration in state capitals, and average broadband speeds of 100 Mbps by 2030, while addressing rising data demand through band refarming and efficient management.

Complementing this, the 60 GHz Guidelines establish a license-exempt framework for the 57–66 GHz band, enabling multi-gigabit speeds up to 10 Gbps for short-range applications like WiGig, fixed wireless access, enterprise connectivity, urban broadband, and backhaul solutions.

The rules mandate NCC type approval for equipment, site registration for outdoor use, and interference mitigation measures, while prohibiting wide-area networks to safeguard primary users.

In line with Section 58 of the NCA 2003, NCC invites comments from industry operators, equipment manufacturers, consumer groups, and the public, with submissions due by Friday, January 16, 2025, via email to [email protected], [email protected], and [email protected].

The notice, signed by Mrs Nnenna Ukoha, Head of Public Affairs, stresses that stakeholder inputs will refine the frameworks to drive innovation, investment, competition, and sustainable growth in Nigeria’s telecoms ecosystem.


Kindly share this post
Continue Reading

Trending