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Telecom Revolution is Key Driver of Development-Ndukwe

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Ernest Ndukwe, executive vice chairman and chief executive officer, Nigerian Communications Commission (NCC) is a professional engineer with over 28 years of local and international experience. The NCC he is leading has completely transformed the country’s telecom landscape with the now world famous revolution which ahs placed phones on the hands of Nigerians and connected many nconnected. He spoke about the revolution and next big thing in this interview with Ken Nwogbo.

 

Prediction on Telecom Revolution

Looking back, nobody could have predicted the amount of success that has been recorded in the industry. Remember that we started from a very low level and almost zero-subscriber level compared to what we have today. We had just over 20,000 wireless mobile line and 200,000 fixed lines – hardly anything for anyone to care about. But over the years, we have seen this growth to the level that by the end of July, 2008 we have netted 58 million connections and there was no way we could have predicted this in 2001 when this journey started. But it has been a pleasant development and we thank God for his favours and for what He has enabled us to do in this area.

Growth in Subscriber Base and Capacity

The capacity is also growing. The problem actually comes from where we started. Most countries that transited from wireline infrastructure as their base and moved to mobile already had very good wire line infrastructure. That is why I laugh when people compare Nigeria with places like the UK, the U.S and some European countries. These are countries that had very good landline infrastructure. The incumbent operators in those places had obligation to make sure that lines were available to all people in the country no matter their location. But the situation we found ourselves in here in Nigeria from 1960 at independence until recently was that lines were growing in the country at an average of 10,000 lines per annum. Today we are talking about 1.2 million lines per month, so you can see the difference. In terms of capacity, let me say that all the operating companies are installing capacities at such a fast rate and within the possibilities available to the environment. One of them recently said that in the month of July, they had about 150 base stations – that is definitely a record. Most people do 30, 50, at the best, 100 – that will show you how much capacity that is put into the network in order to enhance it. I am sure what you will also be saying is that they do not have headway in their capacity to be able to take anything that is out of the ordinary and I will agree with you on that. That is why when they try to offer free calls at a particular weekend, the whole network gets jammed. So if we start from a very shallow base and start building the network to what it is today, for the whole country to be covered, for enough base stations to be available everywhere and for us to now have that critical headway that will make it possible for us to handle extraordinary occurrences so that networks are not thrown into any form of confusion. But today, capacity is growing rapidly.

Broadband and Mobile Growth

It would never be possible for broadband and fixed lines to keep pace with the mobile growth. I say that because when you look at what happened in the years when fixed lines infrastructure was in vogue – in the 60s, 70s and 80s before mobile services became widespread, Nigeria did not take advantage of that period and most of Africa did not. Today, to build a landline infrastructure, you need permission; you need approval from local and state government and that may be delayed. Secondly, it takes more time to build a fixed line infrastructure unlike that of mobile. For fixed line/wire line, you have to draw cable on individual basis to the various targets where you have your customers. So, it is a difficult thing to do in a fast manner. That is why I said it would be impossible for fixed lines to catch up with mobile lines because of the nature of deployment. What we should be talking about is how much we can improve on it. Even in this age of fixed mobile substitution, you find some people (especially young people) abandoning the fixed lines in preference for the mobile lines, so that they can stay connected in their offices, homes, anywhere they are without restrictions. I think the challenge from your question is – how do we further improve the penetration of broadband in Nigeria? We are working on that and companies are gearing up to provide broadband internet services in the country.

Impact of Financial Sector in Telecom Revolution

The telecom revolution has been a major driver of development in the country in the past seven years. It has affected nearly all other sectors of the economy – the financial sector, business community, government services, security services, medical services, legal services. All these have been impacted positively by the telecom industry. The advertising companies have never known it so good, telecom has suddenly become a major (if not the primary) contributor to advertising in the country. When we look at the ordinary businessman, people are able to use their phones to reach their customers and run their businesses more efficiently. It has improved commerce and industrial development; it has improved interactions – doctors today do not need to be glued to a particular location when they are on call; they can be on the move and still be on call in a hospital and can attend to emergency cases regardless of their locations. So all these have been major contributions of the telecoms industry, a major facilitator of growth in the national economy.

Revenue from in 7 Years

What I can say is that investment in the industry is over $12 billion. I mean all forms of investment in the telecoms industry – licensing, roll out of networks, investment in various companies. So it is over $12 billion.

Consumer Parliament as Alternative Dispute Resolution

The consumer parliament has been a major factor on the Nigerian telecoms scene. What it has done is empower the consumer more. We pride ourselves for raising consumer awareness to a higher level in the country today. Before the telecom parliament, most consumers in the country were basically left in the dark and not used to complaining. We have demonstrated that we can transparently meet the consumers and discuss with them on the issues and problems they have. This was never happening in this country, most people hardly complained – they did not have a say. But the consumer parliament and consumer-based programmes have given the consumers a new voice and we very happy for that. Right now, we are looking at bringing out the education part of the consumer parliament because what people don now is just come and make complaints and their complaints are discussed; we listen to their grievances. But we want to go beyond that; we want to use it as a platform for consumer education and awareness as a veritable tool in the hands of the consumers to be able to assist them evaluate services offered by operating companies and be able to make fine decisions on their own. So that is what we want to do with parliament.

Addressing Issues of Quality of Service

Yes, the quality of service situation has been topical because of this consumer awareness that we have instilled. In terms of quality, the commission has done a lot in addressing the issue of getting quality of service here to meet international standards. That is why recently, we published a few things on key issues in the industry addressing questions like congestion, call related problems and others. Operators of telecoms should ensure that they meet minimum quality of service requirements and we have also committed that when they fail, we will ensure that they pay the consumers in compensation. If you noticed, for the first time in the African continent, the telcos are paying compensation to the consumers for poor service rendered. So we are working hard at it and we hope that they continue to improve in quality. The heat is on and we know that there is a lot of installations going on in the various networks and this will over time enable them provide an optimum quality of service in the environment.

Hosting Commonwealth Telecom Organization Forum

The Commonwealth Telecom Organization normally has annual meetings and the venue moves from one country to another. The one two years ago was in Malta, last year’s was in Jamaica. It was during the Jamaican conference that Nigeria indicated interest in hosting this year’s Annual General Meeting. So, it is something that countries hold on rotational basis. CTO has been an important organization in developing ICT across the Commonwealth countries. Apart from the Annual General Meetings which is usually a one day or two day affair, CTO’s tradition has it that together with the AGM is a forum which targets discussions on very topical issues in the ICT industry. So, the CTO forum will hold from the 6th – 9th of October and then on the 10th, we will have the Annual General Meeting. It is an important event and we will be hosting a number of ministers from various Commonwealth countries. The acting chairman of CTO is a regulator from Uganda. Usually, CTO is headed by chief executives of various regulatory bodies around the Commonwealth. The organization is solely handled by the Commonwealth Telecom Organization office but here, there is also a local organizing committee that would see to the preparations – It is going to be a major event.

Next Big Thing in the Industry

We have not really done enough in the broadband area so; the next big thing for this country is broadband where we will good Internet connectivity in the country. We are licensing some companies to roll out broadband services in the State capitals and commercial centers across the country. Another big thing is to ensure that services are extended to rural areas – reaching the unreached.

 


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Defending the foundations for connectivity

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By Engr. Gbenga Adebayo

In 2001, when the first GSM call was made in Nigeria how many of us would have envisaged the digital world that we live in today? The pace of growth and the rate of adoption of telecoms solutions in Nigeria has been revolutionary. It is a globally acknowledged case study that we should be proud of and a clear demonstration of what can be achieved.

Almost all of us today are reliant on the network connectivity that it has enabled in different shapes and forms. From the simple need to communicate with loved ones, to the digital platforms that enable our access to and consumption of entertainment, financial products and other critical services. Our reliance on these systems is becoming more and more acute, whether it is citizens, governments, or corporations. System downtime is increasingly disruptive and offline manual redundancies are often in the advanced stages of being phased out. The pace of this transition is not slowing down. With the core infrastructure in place, innovation is driving the exponential growth of services that ride on it. From the fully adopted social media that has changed the way we interact, to the emerging Artificial Intelligence (AI) revolution.

While this innovation is enabling exciting new possibilities, there is a tendency to focus on those opportunities, to the detriment of the core infrastructure on which it rides. It is imperative that we retain a focus on the optimisation of that infrastructure and enable continued investment in its development. We have seen how the transition from 2G, through to 3G, 4G and 5G have each enabled the development of more and more sophisticated solutions.

The continued development of core infrastructure has to be sustainable, and over the last few months we have begun to see the challenges that the operators that provide it are facing. Both MTN and Airtel have declared significant foreign exchange (FX) losses in Nigeria, and the stress is not linked to them alone. The entire ecosystem is battling with a range of challenges that must be addressed. If we fail to do so, the downstream impact on innovation will be severe. Telecoms infrastructure requires a base level of investment to maintain its current capabilities, and significant additional investment to expand and grow. It is capital intensive and that capital has to be generated through sustainable business models.

At the heart of the challenge the industry faces is the issue of rising costs. Recent financial losses are directly linked to the cost of operating towers that rely on inputs like diesel, which have increased significantly as the Naira has depreciated. The provisions large telecom companies have had to make, and the consequent losses and impact on their reserves is a red flag. It tells us that business as usual is not sustainable. If we continue as we are, then those companies will struggle to continue to invest in and maintain existing services.

But those costs are not the only challenge. General cost inflation, multiple taxation, regular and damaging vandalisation of infrastructure and the costs associated with regulatory compliance all help contribute to the high cost of operations. We cannot continue to follow a path that asks those companies to simply accept those rising costs. It is no longer sustainable, and we have reached an inflection point.

This is a critical moment for the industry. How we approach and resolve it will define the future of Nigeria’s digital economy. If you want to be able to enjoy the benefits that digitisation brings. If we want the infrastructure that enables AI and helps us drive growth, then we must take action now.

Cost-reflective tariffs, like it or not, are simply non-negotiable. We have seen the impact of price controls in other segments of the economy, like power. If providers cannot operate sustainable business models, then they stop investing. When that happens, the existing infrastructure starts to crumble. For power, a consumer can choose to take ownership of the solution by buying a generator, or a solar panel. For fuel, the government can step in as the provider of last resort and manage a subsidy regime that mitigates the impact on the population. Those options are not available in the telecoms sector. There is no self-help solution.

We fully understand and appreciate the financial stress that Nigerians are experiencing today. The cost of living is the single most significant factor in most people’s daily lives. But those people are still able to enjoy the benefits that connectivity brings, at the price they paid before these challenges became so acute. Imagine a future in which the gains of the last twenty years are reversed. Nigeria, and Nigerians simply cannot afford it. The pain that we would feel under those circumstances would be exponentially worse.

We need to find a long-term, sustainable and manageable solution to this problem. Prices will need to rise, but action needs to be taken in a measured way, through sustainable conversations and partnership with the government. It is time to address this head on.

Engr. Gbenga Adebayo is the Chairman, Association of Licensed Telecoms Operators of Nigeria (ALTON)


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LCCI Urges FG to Simplify Trade Procedures to Boost Economy

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The Lagos Chamber of Commerce and Industry (LCCI) has said that the government needs to simplify and harmonize trade procedures and address bottlenecks in order to boost economic growth in the country.

President of LCCI, Mr. Gabriel Idahosa, gave the charge at a Quarterly media briefing on the State of the Economy yesterday in Lagos.

He said that the government has to create an atmosphere that promotes export growth and competitiveness, which is projected to boost export earnings, raise domestic revenue, improve citizens’ welfare, and increase business productivity.

“We recommend that reforms must include simplifying and harmonizing trade procedures as well as addressing bottlenecks such as port logistics, congestion, and transportation costs. This is expected to position the country as the commercial centre of the region and a springboard into regional value chains,” he stated.

On managing the persistent high inflation, the LCCI president said both monetary and fiscal authorities should focus on the factors driving the inflation rates by tackling the supply-side deficiencies instead of focusing too much attention on the demand-side management.

“We urge the Central Bank of Nigeria (CBN) to continue with its foreign exchange (forex) market reforms with intense discipline, as the high exchange rate against the naira is a major driver of the skyrocketing inflation rates.”

Idahosa acknowledged the improvement in the naira exchange rate in the last few days, moving towards the level of N1000 per dollar or lower.

“CBN needs to sustain its policy and regulatory reforms in the FX market, adopt policies that would attract more FX inflow into the economy as well as build market confidence in the performance of the FX market,” he added.

 


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Dufil Takes Donation of Indomie Noodles Cartons to Vulnerable Communities in Abuja and Environ

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In line with its commitment to provide critical support to indigent members of communities around the country in the face of the ongoing economic challenges, Dufil Prima Foods Limited, makers of Indomie Instant Noodles, in partnership with Golan Helps Abuja Food Bank Initiative (GHAFBI) and Meluibe Foundation on Wednesday, April 17 distributed Indomie noodles cartons to vulnerable communities in Kuje and Kubwa Local Government Areas in Abuja.

With the goal of alleviating hunger and supporting communities across Nigeria, Indomie Instant Noodles has committed to donating a substantial quantity of noodle packs to various NGOs working tirelessly to address food insecurity.

These organizations play a crucial role in reaching remote and underserved areas, ensuring that nutritious meals reach those who need them most.

“We are deeply committed to making a positive impact in the communities where we operate,” said Olusola Olayinka Idowu OON, former Permanent Secretary, Budget and National Planning, and the CEO/Founder of GHAFBI.

“At GHAFBI, we believe that everyone deserves access to wholesome and nourishing food. Our partnership with Dufil Prima Foods to donate Indomie Noodles packs is a big step towards addressing food insecurity and supporting vulnerable communities in Abuja”, said Idowu who was also the former National Conveyor, UN Food System Dialogues in Nigeria.

Speaking in the same vein, Obialunanma Nnaobi-Ayodele, Executive Director, The Meluibe Empowerment Foundation, expressed her gratitude to Indomie Noodles for the partnership. “Our vision as an NGO is to change the world one step at a time, by providing relief and support to vulnerable communities.

This is achieved through collaborations and partnerships, one of which is what we have done with Indomie Noodles. We remain grateful for their support through this food relief initiative”, she said.

By partnering with NGOs, Indomie Instant Noodles works closely with local leaders and community heads in directly engaging with rural communities to distribute noodle packs and provide immediate relief to families facing hunger and ensuring that food assistance reaches those who are most in need, especially in hard-to-reach areas.

“We are grateful for the opportunity to collaborate with NGOs and community leaders to make a meaningful difference in the lives of people facing food insecurity”, said Temitope Ashiwaju, Group Corporate Communications and Events Manager, Dufil Prima Foods Limited. “Together, we bring hope, love and relief for all”.

The community leaders and some of the beneficiaries also expressed their immense gratitude to Indomie for the support, stressing the impact the products donated will have in alleviating hunger in their communities.

Speaking at the outreach centre, His Royal Highness, Muhammed D. Jibril, Community Leader of Gbazango Community in Kubwa Local Government Area said: “I am very grateful to Indomie Noodles for coming to our aid in these challenging times. I pray for more expansion and growth for the business and may God bless Indomie Noodles”.

Other communities who benefited from the product donations include Wunmi, Tondo, Godoji and Shazhi communities in Kuje Area Council of Abuja.

Dufil Prima Food’s donation of Indomie Noodle packs underscores its commitment to corporate social responsibility and its dedication to supporting communities in need. By providing essential food relief, Dufil Prima Foods is contributing to the well-being and resilience of vulnerable populations in Nigeria.

Indomie Instant Noodles remains dedicated to bringing joy to mealtimes and making a positive impact in communities around the world.


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