E-Financial
Operators, Customers Play Hide and Seek Over Mobile Money

Mobile money services touted as the next big thing in e-payments eco-system, is still at an all time low in the country no thanks to seeming sluggish rollout, Nigeria CommunicationsWeek investigations have shown.
Experts in the e-payment industry have lamented the hide and seek nature in which operators are going about the roll out of the services said to hold as much as N1.13trillion potentials by 2015.
Ms. Henrietta Bankole-Olusina, head, Payment and Mobility Practice, Accenture Nigeria, decried the delay by operators to launch the service and the reluctance of customers to buy into it.
According to her no significant adoption of mobile payment services had occurred in the country, despite the Central Bank of Nigeria’s licensing of over 20 mobile payments service providers.
She said while operators were waiting for customers’ buy-in before service roll-out, prospective mobile money users were also waiting for service roll-out before buy-in.
As such, she said mobile money transactions had remained low in the country, while only four of the 20 licensed Mobile Payment Operators had interoperability.
Bankole-Olusina said there was an opportunity to grow the use of mobile to meet the requirements of all stakeholders in the mobile payment landscape in Nigeria in support of the cash-less initiative.
Emmanuel Okoegwale, principal associate, MobileMoneyAfrica stated that: “In a normal mobilemoney setting, agency activation precedes customer sign- up but we are seeing the opposite.”
“Around Africa, MobileMoney is moving from alternative channel to becoming main channel of providing basic financial services and payments services for the banked and unbanked. Adoption is growing at exponential rate in East Africa and some parts of Southern Africa but we are yet to see that in Nigeria.”
Way Out
But she insisted that the success of mobile payment in the country would not be based on only technology or connectivity, but on the business model.
Bankole-Olusina identified the country’s mobile money industry’s challenges to include lack of interoperability; fragmentation of the mobile payment market; duplication of infrastructure and processes; large un-banked population and unprofitable rural expansion; and lack of proper loyalty programmes.
She, however, said all hope was not lost in that there were opportunities in the face of the challenges.
The opportunities, according to her, include new business models for profitable rural expansion; mobile channel strategy; and loyalty/reward programmes, among others.
“Although the use of cash will not disappear, mobile payment service providers in Nigeria need to focus on distinct areas of innovation, such as ultra-convenient banking, digital commerce, new markets/segments, and new business and operating models,” Bankole-Olusina said.
She predicted that the consolidation of existing licensed players as a result of competition was a possibility in the nearest future.
She said, “We expect that the potential size of the Nigerian mobility market should attract further competition from external global players/operators. Competition will ultimately drive down service costs, increased innovation and convenience for customers and establish mobility as key cash-less channel.
“The CBN/regulators must continue to encourage mobility by providing an enabling, trusted and secure environment for mobile payment.”
E-Financial
Nigeria, Others Lose $88bn Yearly to Illicit Flows —Edun

Wale Edun, minister of Finance and Coordinating Minister of the Economy, has raised concern over Africa’s mounting revenue losses, warning that the continent forfeits an estimated $88 billion annually to illicit financial flows (IFFs), a development he described as a critical threat to sustainable growth.

Speaking at the 5th Session of the Sub-Committee on Tax and Illicit Financial Flows of the African Union, in Abuja, Mr Edun said the persistent outflows continue to deprive African countries of vital resources required for infrastructure, healthcare, and overall economic development.
The high-level meeting, held at Transcorp Hilton Abuja, brought together policymakers, tax administrators, and development partners to examine strategies for strengthening fiscal systems amid evolving global economic uncertainties.
Mr Edun stressed the need for African countries to reduce reliance on external financing sources such as debt, aid, and foreign investment, noting that these options are becoming increasingly unpredictable. He maintained that domestic resource mobilisation must serve as the foundation for long-term economic sustainability.
“Our ambition is to finance up to 90 per cent of Africa’s development needs from domestic resources,” he said, referencing the continent’s Agenda 2063 development framework.
He identified structural challenges, including tax evasion, weak institutional capacity, and limited economic diversification, as key impediments, while emphasising that curbing illicit financial flows remains central to unlocking Africa’s fiscal potential.
Highlighting ongoing reforms under President Bola Tinubu, Mr Edun noted that measures such as tax system reforms, fuel subsidy removal, and exchange rate unification are beginning to improve revenue performance and boost investor confidence.
He added that initiatives like the National Single Window are helping to reduce trade-related leakages, while enhanced international tax cooperation is supporting efforts to recover lost revenues. He also cited Executive Order 9 as a key policy aimed at strengthening transparency in the oil and gas sector.
Calling for broader continental action, Mr Edun urged African nations to expand their tax base, strengthen public financial management systems, and deepen financial inclusion. He listed institutional strengthening, digital infrastructure investment, and cross-border collaboration as critical reform priorities.
“The question is no longer whether we must reform, but how urgently and how boldly we act,” he said, warning that failure to act could leave African economies exposed to external shocks.
On his part, Mr Zacch Adedeji, executive chairman of the Nigeria Revenue Service (NRS), called for urgent steps to safeguard domestic resources and address widening financing gaps across the continent.
Mr Adedeji noted that illicit financial flows ranging from tax evasion and trade mispricing to aggressive tax avoidance continue to weaken Africa’s capacity to fund critical sectors such as infrastructure, healthcare, and education.
“Every year, billions meant for development are lost through illegal financial transfers. These are lost hospitals, lost schools, and lost opportunities,” he said.
He stressed that the cross-border nature of illicit flows requires coordinated responses at both national and continental levels, adding that Nigeria is pursuing reforms to modernise revenue administration through expanded tax coverage, improved compliance, and digital innovation.
According to him, efficient and transparent tax systems are essential not only for revenue generation but also for strengthening public trust in government institutions.
E-Financial
CBN Says 33 Banks Raise Fresh N4.65 Trillion in Recapitalisation Exercise

Central Bank of Nigeria (CBN) has announced the successful conclusion of the banking sector recapitalisation programme initiated in March 2024.

Over the 24-month period, Nigerian banks raised a total of N4.65 trillion in new capital, strengthening the resilience of the financial system and enhancing its capacity to support the economy, according to a statement that was issued by CBN on Wednesday.
The programme recorded strong participation from both domestic and international investors, with 72.55 per cent of capital sourced locally and 27.45 per cent from international markets, reflecting sustained confidence in the Nigerian banking sector.
Olayemi Cardoso, governor, CBN, said: “The recapitalisation programme has strengthened the capital base of Nigerian banks, reinforcing the resilience of the financial system and ensuring it is well-positioned to support economic growth and withstand domestic and external shocks.”
The CBN confirmed that 33 banks have met the revised minimum capital requirements established under the programme. A limited number of institutions remain subject to ongoing regulatory and judicial processes, which are being addressed through established supervisory and legal frameworks.
All banks remain fully operational, ensuring continued access to banking services for customers.
The apex bank stated that the programme has strengthened capital adequacy ratios (CAR), with the sector maintaining levels above international Basel benchmarks.
Minimum CAR thresholds remain at 10 per cent for regional and national banks and 15 per cent for banks with international authorisation.
The recapitalisation, implemented alongside an orderly exit from regulatory forbearance, has improved asset quality, reinforcing balance sheet transparency and overall financial system stability.
To safeguard the gains, the CBN said it has strengthened its risk-based capital adequacy framework, requiring banks to conduct regular stress testing across defined scenarios and maintain appropriate capital buffers.
It stated that key regulatory measures, including prudential guidelines and the supervisory framework, are subject to periodic review to support ongoing strengthening of governance, risk management and sector resilience.
The recapitalisation programme was carried out without disruption to banking services, ensuring continuous access for individuals and businesses throughout the process.
The successful completion of the programme establishes a stronger and more resilient banking system, better positioned to support lending, mobilise savings, and withstand domestic and global shocks, the CBN said in the statement that was issued by Olubukola A. Akinwunmi, director, banking supervision, and Hakama Ali, acting director, corporate communications.
“The Central Bank of Nigeria remains committed to maintaining a stable, transparent, and resilient financial system that inspires confidence among depositors, investors, and the broader public, and to advancing the sustainability of the nation’s financial architecture,” the statement read in part.
E-Financial
Rising Fraud Threatens Nigeria’s Digital Banking Gains — Experts

Nigeria’s fast-growing digital banking ecosystem is facing increasing scrutiny over consumer safety, as rising fraud cases and weak redress mechanisms threaten to erode public trust in the sector.

Over the past decade, Nigeria has witnessed a remarkable shift from cash-based transactions to digital financial services, driven by mobile banking applications, instant transfers and Unstructured Supplementary Service Data (USSD) platforms.
Industry data show that Point-of-Sale (POS) transactions rose to a record N18 trillion in 2024, representing a 69 per cent increase year-on-year, while the number of deployed POS terminals more than doubled to 5.5 million nationwide.
Mobile banking has also emerged as the most widely used digital financial channel, with about four in five Nigerians reportedly accessing such services within a 90-day period.
Analysts say the growth reflects significant progress in financial inclusion and technology adoption, but warn that the expansion has exposed gaps in consumer protection.
According to a 2024 Nigeria Consumer Protection Survey by Innovations for Poverty Action, nearly one in four users of digital financial services reported experiencing unexpected charges, hidden fees or fraud attempts within the past year.
The report further indicated that only about half of affected users pursued formal complaints, a trend experts attribute to declining confidence in dispute resolution processes.
Data from the Nigeria Inter-Bank Settlement System (NIBSS) also highlight growing risks, with fraud-related losses rising to N52.26 billion in 2024.
Although the number of reported fraud cases declined, stakeholders note that the scale of losses per incident has increased significantly, suggesting more sophisticated and high-impact attacks.
Experts identify social engineering as the most prevalent fraud method, relying on deception rather than complex technology to exploit unsuspecting customers.
They also warn that insider involvement remains a critical concern, with cases of internal compromise posing systemic risks to the integrity of financial institutions.
The development, according to analysts, underscores a widening gap between the rapid expansion of digital banking infrastructure and the pace of consumer protection frameworks.
“Convenience and security must evolve together. When one outpaces the other, it creates vulnerabilities that fraudsters can exploit,” a financial analyst said.
Regulators, however, have taken steps to address the challenges.
Nigeria’s exit from the Financial Action Task Force (FATF) grey list in 2025 signalled improvements in the country’s financial safeguards.
In addition, the Central Bank of Nigeria (CBN) introduced risk-based cybersecurity frameworks for deposit money banks in 2024, setting stricter standards for managing digital risks.
Industry-wide enforcement has also intensified, with regulatory penalties reportedly exceeding N15 billion in 2024, reinforcing compliance with consumer protection rules.
Within the banking sector, institutions are increasingly investing in advanced security systems designed to monitor transactions in real time, detect anomalies and prevent fraud before it occurs.
Analysts note that such proactive measures, though largely invisible to customers, play a critical role in safeguarding digital transactions.
The experience of Union Bank of Nigeria illustrates this approach, with the bank reporting strong customer satisfaction across its digital platforms, including mobile banking, USSD services and enterprise solutions.
Observers attribute this performance to sustained investment in backend security infrastructure, proactive fraud monitoring systems and a corporate culture that prioritises customer protection.
Industry stakeholders agree that trust remains the cornerstone of banking, particularly in a digital environment where transactions are increasingly intangible.
They warn that without sustained improvements in security, transparency and accountability, the gains recorded in financial inclusion could be undermined.
As Nigeria continues to expand its digital financial ecosystem, experts say the next phase of growth must prioritise safety alongside convenience to ensure long-term sustainability.
“Digital banking has transformed access to financial services in Nigeria, but its future will depend on how well institutions protect the people who rely on it,” an industry stakeholder said.
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