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How and Why Contract Staff Aid Bank Fraud

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There are indications that the growing tendency among banks to give sensitive positions to contract staff is heightening the risk of lenders being hit by fraudsters, according to New Telegraph.

 

The finding showed that despite repeated warnings by the Central Bank of Nigeria (CBN) and the Nigeria Deposit Insurance Corporation (NDIC), banks not only continue to hire contract staff, but have started assigning these employees to sensitive roles that were previously reserved for full time or permanent staff.

 

A well-placed source, which attributed the development to the need for banks to cut costs in the face of a tough economy and rising competition, blamed it for most of the fraud cases recently recorded in the industry.

 

Indeed, a “concerned” Head of Operations at a Lagos branch of one of the leading banks in the country, who asked not to be identified, revealed that contract staff were directly and indirectly involved in the two cases of fraud recorded at his branch in the past two months.

 

He said: “In the first incident, one of the contract staff at the branch was able to siphon about N40 million belonging to one of the big Pentecostal churches in the country, while in the second incident, another contract staff was suspected of providing information to fraudsters who succeeded in stealing N4 million from a customer’s account.”

 

According to the bank official, more contract workers, compared with their permanent staff counterparts, are perpetrating fraud because of their relative poor remuneration.

 

He argued that with more banks deploying contract staff to increasingly more sensitive positions in a bid to cut costs, the likelihood of these workers – given their meager salaries – succumbing to the temptation of getting involved in fraudulent acts also increases.

 

“Before now, contract staff were not assigned to Automated Teller Machine (ATM) watch duties. You will also hardly find them being told to perform customer service duties. But all that has changed. Furthermore, in the past, most banks usually set a maximum value of between N200,000 and N500,000 as the limit for risky transactions that a contract staff  can undertake, but these days, this limit has been raised to N1 million.

 

“Yet these are people that are paid N60,000 compared with full time staff that earn between N120,000 and N200,000. Of course, it is not difficult to see why some of them (contract staff) will not be able to resist offers from fraudsters, especially in these hard times,” he stated.

 

This newspaper also gathered that following a significant increase in the number of fraud cases it was recording, a Tier 1 lender, a few months ago, disengaged many of its contract staff and hired fresh graduates.

 

It will be recalled that Mr. Dipo Fatokun, CBN Director, Banking and Payments System Department revealed  last year that the apex bank had advised lenders to desist from giving sensitive banking roles to contract staff as they may not have a stake in the financial institution.

 

He said: “A temporary staff may not have a stake in the bank so to say. So, it is encouraged that if they have staff that are not permanent, they should not give them responsibilities or roles that will expose them to critical functions of a bank.

 

“If you are giving somebody an authority to approve transactions of high magnitude and he does not have a stake in your bank, then you are already exposing yourself. So, this been going on and I believe many banks understand the need to rely on their key staff for major duties. That is one of the reasons the fraud attempts have been rising, but the value lost declining.”

 

Similarly, in the past two years, the Managing Director and Chief Executive of the NDIC, Alhaji Umaru Ibrahim, had been repeatedly warning banks against the use of outsourced staff, pointing out that in 2015, over 75 per cent of fraud cases in the banking sector was traced to outsourced bank staff.

 

He revealed that bank examination reports indicated that the high incidence of fraud and forgeries in the banking system was linked to outsourced or contract staff.

 

The NDIC Chief Executive Officer also stated that in as much as regulators appreciated the necessity for banks to cut costs, it was incumbent on all stakeholders to fashion out capacity building and other strategies to motivate all employees to contribute positively rather than engaging in criminal acts that impact adversely on the entire banking system.

 

Interestingly, Ibrahim had told finance and business journalists in Ilorin in October 2015 that 64 per cent of fraudulent activities in the banking industry in 2014 were traced to temporary staff member of banks.

 

According to fraud statistics contained in the latest Nigerian Electronic Fraud Report, which was prepared by the Banking and Systems Payment Department of CBN, the banking industry recorded 31,736 fraud cases involving the sum of N16.5 billion between January 2014 and December 2016.

 

The study showed that the frauds were perpetrated through various payment channels such as Across the Counter, ATMs, cheques and electronic-commerce platforms. Others are Internet banking, mobile banking, Point-of-Sale and web transactions.

 


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Lawyers Sue CBN over One-Time BVN Phone Number Change

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Incorporated Trustees of the Data Privacy Lawyers Association (DPLA), a group of legal experts and data privacy advocates and Etisang Solomon have filed a fundamental rights enforcement suit at the Federal High Court, Kaduna Judicial Division, against the Central Bank of Nigeria (CBN).

Lawyers Sue CBN over One-Time BVN Phone Number Change

The suit, officially stamped by the court on April 8, 2026, seeks to nullify a CBN circular that restricts bank customers to a single lifetime amendment of phone numbers linked to their Bank Verification Numbers (BVN).

The circular titled “Addendum to the Revised Regulatory Framework for Bank Verification Number (BVN) Operations and Watchlist for the Nigerian Banking Industry,” was issued by the apex bank on March 12, 2026.

According to the provisions of clause (c) in that document, any amendment to phone numbers linked to a BVN shall be allowed only once, with the new provisions set to take effect from May 1, 2026.

Reacting to the CBN directive, legal experts and data privacy advocates argue that this timeline and the restriction itself violate multiple provisions of the 1999 constitution and the Nigeria Data Protection Act (NDPA).

They are seeking nine reliefs from the court, including declarations that the circular violates section 37 of the constitution regarding the right to privacy, Section 24(1)(e) and 34(1)(c) of the NDPA, along with orders nullifying the impugned clause, a perpetual injunction restraining the CBN from enforcing it, and a mandamus directing the CBN to review and amend the circular.

In an affidavit sworn on behalf of the applicants, Christopher Yange highlighted the practical dangers of the policy, noting that telecommunications providers frequently recycle, deactivate, or reassign numbers that have been lost or stolen.

He cited a report from the Foundation for Investigative Journalism (FIJ) to demonstrate that phone numbers are not static assets.

Furthermore, the legal experts and data privacy advocates also contend that if a customer’s number is compromised after their single permitted update, they would be permanently barred from correcting their financial records, leaving sensitive data such as transaction alerts and One-Time Passwords (OTPs) vulnerable to interception by third parties.

Olumide Babalola, Emmanuel Okpara, and Frank Ijege of Olumide Babalola LP, applicants’ counsel, in a detailed written address spanning over 12 pages, framed the case around three core legal issues.

They argued on the first issue that a phone number associated with a BVN transcends basic administrative data, serving instead as a vital conduit for financial security, including transaction notifications, OTPs, and authentication protocols.

To bolster this claim, they pointed to several legal precedents.

Among these was the 2021 Court of Appeal ruling in Digital Rights Lawyers Initiative v National Identity Management Commission (NIMC), which affirmed that constitutional privacy rights encompass the safeguarding of personal data.

Additionally, they referenced the 2025 decision in Omotayo versus Airtel Networks, where the Court of Appeal reiterated that the privacy of telecommunications and call records is protected under the constitution.

On the second issue,they  argued that by permitting only a single update, the CBN essentially grants itself a permanent power of veto over a citizen’s right to correct their data, a move that directly contradicts the clear language of the law.

To support this claim, they referenced the 2024 High Court of Lagos ruling in Rebecca Temitope Bonje versus Guaranty Trust Bank Plc, which upheld the legal requirement for data precision and the right to rectification as mandated by the NDPA.

Concerning the third legal point, the applicants argued that the single-amendment restriction serves as a rigid, all-encompassing mandate.

They noted that it fails to consider valid circumstances like the loss or physical damage of a SIM card, switching service providers, the recycling of phone numbers, or moving to a new line for personal safety.

The legal team maintained that the apex bank could achieve its anti-fraud objectives through less restrictive measures, such as advanced identity checks, multi-factor authentication, or short-term account freezes for security verification, without compromising the fundamental rights of bank customers.

The affidavit further claims the CBN’s directive lacks good faith, citing a lack of public evidence or regulatory impact assessments.

It also highlights a failure to consult stakeholders across the banking, telecom, and data protection sectors, the absence of a structured appeal process for device loss or errors, and a general lack of alignment with the NDPA.

The lawsuit, pursues several key reliefs: a declaration that the circular is unconstitutional and breaches the NDPA; the nullification of clause (c) of the addendum; and a perpetual injunction against the phone number amendment limit.

Furthermore, it seeks a mandamus to compel the CBN to revise the circular in line with constitutional and data accuracy standards, alongside an order for the bank to implement a flexible and verifiable update framework.

 


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Finance Minister Did not Admit Errors in New Tax Laws – PFPTRC

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Presidential Fiscal Policy and Tax Reforms Committee (PFPTRC) has dismissed reports claiming that Taiwo Oyedele, minister of State for Finance, admitted errors in Nigeria’s new tax laws.

Finance Minister Did not Admit Errors in New Tax Laws – PFPTRC

Taiwo Oyedele, minister of State for Finance,

In a statement posted on Sunday via Oyedele’s X handle, the committee described the reports as “misleading” and a misrepresentation of the minister’s comments.

“Our attention has been drawn to misleading media reports claiming that the Honourable Minister of State for Finance, Mr. Taiwo Oyedele has ‘finally admitted errors in the new tax laws.’

“These publications misrepresent the Minister’s statements, falsely alleging that he urged Nigerians to await the outcome of a ‘legislative probe’, a process that has long been concluded and the gazetted copies certified by the National Assembly published since early January 2026,” the statement said.

It warned that such narratives could distort public understanding of the reforms.

The committee said the minister, while speaking at a fireside chat during the Nigerian Bar Association Section on Legal Practice conference in Lagos, highlighted early gains from the tax reforms.

According to the statement, these include an increase in the number of informal businesses seeking registration with the Corporate Affairs Commission, as well as a rise in the number of registered taxpayers from about 10 million to over 100 million nationwide.

It attributed the outcomes to provisions in the new tax laws, including exemptions for small companies and low-income earners, as well as tax relief on essential goods and services.

“These impressive results stem from the robust design and progressive nature of the new laws,” the committee said, listing measures such as exemptions on food, education, healthcare, transportation and rent, as well as the introduction of a Tax Ombud to protect taxpayers’ rights.

The committee noted that Oyedele also acknowledged that no law is perfect and emphasised the need for continuous stakeholder engagement to address any gaps through future amendments.

“He, however, emphasized that no law is perfect. Therefore, ongoing stakeholder engagement is essential to identify and address any errors or gaps for appropriate legislative updates through Finance Bills as part of a continuous improvement process,” the statement said.

It urged the public to disregard what it described as sensational reports and rely on official sources for accurate information.

“We urge members of the public to disregard sensational headlines and twisted narratives and rely exclusively on official sources and credible media organisations for accurate information regarding the tax reform and other government policies,” the committee added.

 

 


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Quest Merchant Bank Unveils New Brand Identity, Signalling Next Phase of Strategic Growth

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Quest Merchant Bank Limited has unveiled its new brand identity, marking a significant step in the Bank’s ongoing evolution following its recent name change.

The refreshed identity reflects the Bank’s strategic direction as it deepens its role as a trusted partner to institutions and investors, providing insight-driven financial solutions and a disciplined approach to supporting long-term value creation.

With a strong legacy of execution and a deep understanding of key sectors, the Bank continues to differentiate itself through measured decision-making, strong risk management, and the ability to navigate increasingly complex market environments. The new identity brings these qualities into sharper focus, while signalling a renewed emphasis on growth, innovation, and relevance in a changing financial landscape.

Quest Merchant Bank remains focused on supporting clients across their growth journey, helping to unlock opportunities, structure transactions effectively, and provide the clarity required to make confident financial decisions in dynamic conditions.

Commenting on the development, the Ag. Managing Director/CEO, Afolabi Olorode, stated: “Our new brand identity represents an important step in our journey as Quest Merchant Bank. It reflects both who we are and where we are headed, an institution grounded in experience yet firmly focused on the future. As we continue to evolve, our priority remains to provide our clients with the clarity, confidence, and strategic support they need to achieve their long-term objectives.”

The refreshed identity will be progressively reflected across the Bank’s touchpoints, aligning its visual presence with its strategic ambition and ongoing investments in innovation, digital transformation, and service delivery.

Quest Merchant Bank remains focused on reinforcing its position as a leading merchant bank, trusted by institutions and investors to unlock value and deliver sustainable financial outcomes.


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